Ultratec SUPERPRINT 4425 Using Manual
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Ultratec SUPERPRINT 4425 Using Manual

Ultratec owners manual superprint 4425
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USING YOUR
SUPERPRINT 4425
™
305–002705

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Troubleshooting

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Summary of Contents for Ultratec SUPERPRINT 4425

  • Page 1 USING YOUR SUPERPRINT 4425 ™ 305–002705...
  • Page 2 February 2002 First printing © 1995-2002 Ultratec, Inc. and Turbo Code are registered trademarks of Ultratec, Inc. Superprint 4425, TTY Announcer and Auto ID are trademarks of Ultratec, Inc. Dr. Robert H. Weitbrecht, 1920-1983, inventor of the first text telephone modem.

  • Page 3: Table Of Contents

    CONTENTS Important safety instructions Introduction Overview of the Superprint 4425 Chap. 1 Set-up Plugging in power and a telephone line About the control key About the clock Setting the clock Superprint 4425 function keys About Auto ID ™ About the printer About the built-in help feature Chap.
  • Page 4 Change to other TTY Three-way calling Transferring a call Chap. 4 Auto-answer How auto-answer works Turning on auto-answer Turning off auto-answer Interrupting auto-answer Reading auto-answer messages Changing the contents of the pre-programmed auto-answer memo Changing to a different auto-answer memo Auto-answer options Remote message retrieval Chap.
  • Page 5 Replacing the printer paper About the batteries Replacing the batteries Troubleshooting Repair Chap. 9 Codes Setting the Baudot code baud rate Optional ASCII code Sticky keys Specifications Other TTYs available from Ultratec Index Conversation Etiquette Ctrl Ctrl Ctrl Ctrl Ctrl Ctrl Ctrl Ctrl...

  • Page 6: Important Safety Instructions

    Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning. 4. Do not use the Superprint 4425 near water, for example, near a bath tub, wash bowl, kitchen sink, laundry tub, in a wet basement, or near a swimming pool.

  • Page 7: Battery Safety

    If the Superprint 4425 has been dropped and/or damaged. f. If the Superprint 4425 exhibits a distinct change in performance. 12. Do not use the Superprint 4425 to report a gas leak in the vicinity of the leak. 13. Ultratec recommends plugging your Superprint 4425 into a surge-protected outlet.

  • Page 8: Introduction

    INTRODUCTION Welcome to the Superprint 4425 TTY has the following special features: A ring flasher that tells you when someone is calling. ® Turbo Code communication protocol. This feature transmits signals to other Turbo Code TTYs as fast as you type. Turbo Code also lets you interrupt the other person’s typing.

  • Page 9: Overview Of The Superprint 4425

    Overview of the Superprint 4425 ™ INTRODUCTION • 7...
  • Page 10 8 • INTRODUCTION...

  • Page 11: Chap

    C H A P T E R SET-UP All you need to do to set up the Superprint 4425 is plug it in! You have to plug in the AC adapter for 24 hours to charge the batteries. The ring flasher will not work properly until the batteries are fully charged.

  • Page 12: Plugging In Power And A Telephone Line

    Plugging in power and a telephone line Be sure to pull the plastic tab out of the battery compartment on the bottom of the Superprint 4425 before you plug in the AC adapter. Caution! Do not plug the Superprint 4425 into any line other than a standard telephone line.

  • Page 13: Charging The Batteries

    When the telephone line is directly connected to the Superprint 4425, you need a standard (analog) telephone line with either pulse or tone dialing. If you plan to use the Superprint 4425 in an office, the line may need modification because many offices have digital telephone systems.

  • Page 14: About The Control Key Ctrl

    You must set the clock after you plug in the Superprint 4425 to display and print the correct date and time.

  • Page 15: Setting The Clock Ctrl

    Setting the clock 1. Press the options key (hold down the key and press Ctrl key). 2. Press the Return until you see the change clock option on the display, then press the change the display to YES. 3. Press the Return The display shows the date and time...

  • Page 16: Superprint 4425 Function Keys

    Superprint 4425 function keys This diagram shows the most important Superprint 4425 functions. Functions tell the Superprint 4425 to do something or change a setting. For example, the auto-answer function turns on auto-answer. Or, use the options function to change the print size.
  • Page 17 All functions begin by pressing and holding the chart on the next page lists all of the Superprint 4425 functions. Use the page numbers to find more information about each function. Ctrl Ctrl clears all or changes part of settings memory (page 61).
  • Page 18 Complete list of function keys D i a l Ctrl H a n g u p Ctrl P r i n t Ctrl G r e e t i n g Ctrl Send memo Ctrl M e m o Ctrl Save Ctrl c o n v e r s a t i o n...

  • Page 19: About Auto Id

    911 detect that you are calling by TTY. Auto ID comes on when you turn on your Superprint 4425 and continues until you start a conversation. If you are on-line, you will see SENDING AUTO ID on the display every time the Superprint 4425 sends out tones.

  • Page 20: About The Printer Ctrl

    About the printer The printer is on when you turn on your Superprint 4425 for the first time. Press the print key ( The display says PRINTER OFF. Press the print key again to turn the printer back on. You can turn the printer on or off at any time, including during a call.
  • Page 21 Superprint 4425. Turning off printing of the date and time Ctrl You can stop the Superprint 4425 from printing the date and time on conversations and messages by following these steps: 1. Press the options key ( (UP/LOW) CASE on the display.
  • Page 22 20 • CALLING...

  • Page 23: Chap

    C H A P T E R CALLING This chapter covers the basics of making and receiving TTY calls and how to review a conversation after you finish a call. It also explains Turbo Code and how Turbo Code allows you to interrupt the other person while he or she is typing.

  • Page 24: Making A Call In Direct Connect Ctrl

    Making a call in direct connect 1. Turn on the Superprint 4425. 2. Press the dial key (hold down the key and press the key). 3. Type the telephone number you are calling. Use the key to Backspace correct mistakes.

  • Page 25: Dialing Tips

    Dialing tips You may need to type a 9 or other number to reach an outside line if you are using the Superprint 4425 in an office. The exact method of dialing will depend on your local telephone system. Dialing a TTY call should be the same as dialing a voice call.

  • Page 26: Using The Hangup Key Ctrl

    Return Using a telephone to dial If you have a telephone connected to the telephone line along with your Superprint 4425, you can use the telephone to dial by following these steps: 1. Dial the number on the telephone. 2. Turn on the Superprint 4425.

  • Page 27: Answering A Call In Direct Connect

    Answering a call in direct connect 1. The ring flasher flashes when the telephone rings. 2. Turn on the Superprint 4425. You will see RING on the display. 3. Type a greeting and wait for an answer. 4. Turn off the Superprint 4425 when you finish.

  • Page 28: Acoustic Calling And Answering

    Acoustic calling and answering 1. Put the telephone handset in the acoustic cups on the Superprint 4425. Make sure the telephone cord is on the left side. 2. Turn on the Superprint 4425. If you are answering a call, type a greeting.

  • Page 29: About Turbo Code

    Turbo Code TTYs as fast as you type and allows you to interrupt the other person at any time during a conversation. The Superprint 4425 takes care of connecting in Turbo Code or Baudot code, depending on which code the other TTY is using.
  • Page 30 If you see INTERRUPT on your display while the ring flasher flashes, it means that the other person wants to interrupt you and start typing. You can choose to stop and let the other person go ahead or continue typing yourself. You may also see INTERRUPT on your display even when you are not connected in Turbo Code if the other person taps the spacebar a few times.
  • Page 31 Conversations are saved one after another in the conversation memory until the memory fills up. When the memory is full, the Superprint 4425 starts clearing the oldest conversations to make room for new ones. 1. Press the left arrow key...
  • Page 32 Clearing conversations If, for some reason, you do not want to leave a conversation in memory, you can clear the conversation memory yourself. This erases all conversations, but does not clear memos, directory entries, or auto-answer messages. Follow these steps to clear all conversations: 1.

  • Page 33: Chap

    C H A P T E R ADVANCED CALLING This chapter describes Superprint 4425 features that can make your calling easier and more enjoyable. Several of these features enable you to take advantage of your telephone’s advanced calling features. For the basics of making and answering calls, see Chapter 2.

  • Page 34: Using The Greeting Memo Ctrl

    Using the greeting memo Your Superprint 4425 comes with a greeting memo already saved in the list of memos. The memo says HELLO GA. Follow these steps to answer a call with the greeting memo: 1. Turn on the Superprint 4425.
  • Page 35 Using the TTY Announcer The TTY Announcer message is a recording of a woman’s voice that says, “TTY call, please use text telephone.” Each time the voice speaks, the message is also displayed. Use the TTY Announcer when you think the person you are calling is expecting a voice call and may hang up if no one responds after they say hello.
  • Page 36 Wait for response Use the wait for response feature when the other person tells you to hold. The Superprint 4425 will flash the ring flasher when the other person starts typing again. Follow these steps to turn on wait for response: 1.

  • Page 37: Saving A Relay Voice Announcer Number Ctrl

    Saving a relay voice announcer number Ctrl 1. Press the options key (hold down the key and press Ctrl key). 2. Press the Return until you see the relay option on the display, then press Spacebar change the setting to YES. 3.

  • Page 38: Return

    If you want to change TTYs in the middle of a conversation, you can put the call on hold, go to another TTY, and tell the Superprint 4425 to hang up. You must be using direct connect to use this feature.

  • Page 39: Transferring A Call Ctrl

    Most telephone systems require a hook flash to transfer a call. On the Superprint 4425, typing an ! when you are dialing sends a hook flash. Here is an example of the steps required to transfer a call while you are...
  • Page 40 4. Press the Return 5. Press the hangup key ( 4425 to hang up when you see the last number you dialed appear on the display. The exact steps you need to follow will depend on your local telephone system. Transferring a TTY call will require the same steps as transferring a voice call.

  • Page 41: Chap

    C H A P T E R AUTO-ANSWER Use auto-answer when you want the Superprint 4425 to answer TTY calls and take messages when you are busy or away. You can also use auto-answer when you are working around your home or office to make sure you do not miss calls.

  • Page 42: How Auto-Answer Works

    If the caller leaves a TTY message, the Superprint 4425 saves the message, prints it if the printer is on, and adds 1 to the number of messages.

  • Page 43: Turning On Auto-Answer Ctrl

    Be sure to leave the Superprint 4425 on. Turning off auto-answer Press the key or turn off the Superprint 4425 to turn off auto- answer. If you see REVIEW MESSAGES Y/N on the display when you press the press the key if you decide not to read them.

  • Page 44: Reading Auto-Answer Messages

    Reading auto-answer messages When auto-answer is on, the display shows how many messages you have received. 1. Press the turn off auto-answer. 2. Press the your messages. Each message begins with 5 dashes and the date and time of the call. Press Spacebar Press the Spacebar...
  • Page 45 If you do not want to read messages when you turn off auto-answer, you can do so later. Messages stay in memory until you clear them. The Superprint 4425 will ask again if you want to read messages the next time you turn off auto-answer.

  • Page 46: Changing To A Different Auto-Answer Memo Ctrl

    Auto-answer options Setting the number of telephone rings You can set the Superprint 4425 so that it waits between 2 and 9 rings before answering, or you can use the TS (Toll Saver) setting. The TS setting tells the Superprint 4425 to answer after 2 rings if you have messages or 5 rings if you do not.
  • Page 47 When the Superprint 4425 answers the telephone, it sends out the relay voice announcer message before it sends your auto- answer memo. If you do not want the Superprint 4425 to send the message, follow these steps to turn it off: 1.

  • Page 48: Remote Message Retrieval

    Remote message retrieval Remote message retrieval allows you to use another TTY when you are away from home or work to call your Superprint 4425 and read your auto-answer messages. You must enter and save a password before you can use remote message retrieval. The password prevents others from reading your messages.
  • Page 49 Your Superprint 4425 sends the number of messages you have and the number of free characters in auto-answer memory. After a pause, it sends the first message. The Superprint 4425 pauses briefly after each message. It sends (END OF MESSAGES) at the end.
  • Page 50 48 • AUTO-ANSWER...

  • Page 51: Chap

    C H A P T E R MEMOS A memo is a short message that you save in the Superprint 4425 memory and later send to someone during a conversation. Examples of memos are: • The auto-answer memo that the Superprint 4425 sends out when you are away.

  • Page 52: Saving A Memo Ctrl

    Saving a memo Press the memo key (hold down the key and press the key). The display will ask for a memo name. Type a name and press key. Names can Return be up to 8 letters, numbers, or spaces. The display shows the memo name with space to type the memo.

  • Page 53: Sending A Memo Ctrl

    You can type the name instead of pressing the if you wish. Spacebar 3. Press the Return Superprint 4425 sends the memo. Press the want to stop sending the memo before it ends. ) and the right arrow key Shift key erases characters.

  • Page 54: Editing Or Clearing A Memo

    Editing or clearing a memo Editing a memo 1. Press the memo key ( the display. 2. Press the Spacebar 3. Press the Return • The left arrow key ( Shift display. • The Backspace • The Return • The remain key ( in memory.

  • Page 55: Printing Memos Ctrl

    Ctrl ). You will see EDIT MEMO on Ctrl key when you see the name of the memo you ). The Superprint 4425 prints the Ctrl ). You will see EDIT MEMO on Ctrl The display shows the first memo name. If...
  • Page 56 Superprint 4425. The conversation is recorded from the beginning of the conversation until you hang up or tell the Superprint 4425 to stop. The memo stays in memory until you clear it. The memo can be edited, sent, or printed in the same way as any other memo.

  • Page 57: Chap

    C H A P T E R DIRECTORY The directory lets you dial a number by typing the name of an entry. This makes dialing the number much faster and easier. There is no limit to the number of telephone numbers you can save as long as the total number of characters in all directory entries and memos is less than 9,500.

  • Page 58: Backspace

    Saving a telephone number You can save as many telephone numbers as memory will allow—up to 9,500 total characters for telephone numbers and memos. 1. Press the directory key (hold down the key and press Ctrl Backspace 2. Type a name and press key.
  • Page 59 A hook flash is used in a voice mail system or to transfer a call. • You cannot use the * and # symbols with pulse dialing. • Here is an example of an entry for calling Ultratec long distance from an office telephone: ULTRATEC>9,1 608 238-5400 ) shows free space in memory.

  • Page 60: Editing Or Clearing A Telephone Number

    Editing or clearing a telephone number Editing a number 1. Press the directory key ( on the display. 2. Press the Spacebar on the display. 3. Press the Return your changes: • The left arrow key ( Shift display. • The Backspace •...

  • Page 61: Backspace

    2. Press the 3. Press the Return the display. 4. Press the decide not to clear them. Printing directory numbers Ctrl Backspace Printing one number 1. Press the directory key ( on the display. 2. Press the print on the display. 3.
  • Page 62 60 • DIRECTORY...

  • Page 63: Chap

    C H A P T E R OPTIONS This chapter describes all of the settings you can change with the options key. They are listed in the order they appear on the display when you press the options key ( key.

  • Page 64: Setting The Print Case Ctrl

    Setting the display mode The display mode sets the direction in which text moves across the display. When you turn on your Superprint 4425, the display mode is always right to left. This is the best mode for TTY conversations.

  • Page 65: Setting Pulse Dialing Ctrl

    Return option. Setting pulse dialing The Superprint 4425 is set for tone dialing, which is correct for almost all telephone lines. You can, however, change the setting to pulse dialing if your line does not accept tone dialing. This setting remains changed until you change it again or reset the Superprint 4425 or lose power.

  • Page 66: Setting The Out-Going Auto-Answer Memo Ctrl

    Setting the out-going auto-answer memo Ctrl Follow these steps to choose any memo as your out-going auto- answer memo: 1. Press the options key ( CASE on the display. 2. Press the Return display. 3. Type a memo name or press the list of memos.

  • Page 67: Changing The Greeting Memo Ctrl

    Changing the greeting memo Follow these steps to change the memo that the Superprint 4425 sends when you press the greeting key ( 1. Press the options key ( CASE on the display. 2. Press the Return on the display.

  • Page 68: Setting The Date And Time Ctrl

    Setting the date and time Follow these steps to set the clock: 1. Press the options key ( CASE on the display. 2. Press the Return the display. 3. Press the Spacebar key. The display shows the date and time, with the Return month blinking.

  • Page 69: Turning Off Turbo Code Ctrl

    Turning off Turbo Code Follow these steps to turn off Turbo Code: 1. Press the options key ( CASE on the display. 2. Press the Return display. 3. Press the 4. Press the press the Return option. Turning off Auto ID Follow these steps to turn off Auto ID: 1.

  • Page 70: Turning Off Interrupt Ctrl

    Turning off interrupt Follow these steps to turn off incoming interrupts: 1. Press the options key ( CASE on the display. 2. Press the Return display. 3. Press the Spacebar 4. Press the press the Return option. Changing ASCII seek time This option is available only if you have ASCII code.
  • Page 71 2. Press the key until you see AUTO ANSW VOICE (ON) on Return the display. 3. Press the to change the setting to OFF. Spacebar 4. Press the key to save the setting and leave options or press the key to save the setting and go to the next Return option.
  • Page 72 70 • OPTIONS...

  • Page 73: Chap

    Superprint 4425 has no other user-serviceable parts. Any repair work should be done by a qualified service person. If you try to repair the unit yourself, you may damage the Superprint 4425 and you will void your warranty. The repair section explains how to get help.

  • Page 74: Replacing The Printer Paper

    Replacing the printer paper The printer uses high-quality thermal paper. Use the order card that comes with the Superprint 4425 to order paper. If you do not have a card, contact your dealer or Ultratec (the Ultratec address is on the inside front cover of this manual).

  • Page 75: About The Batteries

    Checking the batteries The batteries lose their ability to hold a full charge if you keep the Superprint 4425 plugged in all the time. If you want to be sure the batteries stay fully-charged, check them once a month. Follow these steps to check the batteries: 1.

  • Page 76: Replacing The Batteries

    30 minutes and exercising them does not help. Use only AA NiCad rechargeable batteries. Turn over the Superprint 4425 and follow these steps to change batteries: CAUTION! The rechargeable batteries contain nickel and cadmium. Do not burn or puncture them.

  • Page 77: Troubleshooting

    The display says NO DIRECT CONNECT. The Superprint 4425 is not properly connected to the telephone line. Be sure the cord is firmly plugged into the Superprint 4425 and the telephone wall jack. You can also try using a different telephone cord or wall jack.
  • Page 78 Power The ring flasher does not work. Be sure the plastic tab has been pulled out of the battery compartment and that you have plugged in the Superprint 4425 for at least 14 hours. The batteries run down too soon.

  • Page 79: Contents

    Press the decide not to clear them. Resetting the Superprint 4425 Resetting the Superprint 4425 returns all options to their original settings and clears all conversations, auto-answer messages, memos, and directory entries. Follow these steps to reset the Superprint 4425: 1.

  • Page 80: Repair

    Repair If your Superprint 4425 is not working, we may be able to help you solve the problem over the telephone. Call Ultratec at the number on the inside front cover. Sending the Superprint 4425 for repair Follow these steps if you need to send the Superprint 4425 to our repair center: 1.

  • Page 81: Chap

    C H A P T E R CODES ASCII code is an optional part of the Superprint 4425. To find out if your Superprint 4425 has ASCII code, press the code key ), then press the Ctrl (ASCII), you have ASCII code. Press the...

  • Page 82: Setting The Baudot Code Baud Rate Ctrl

    Ctrl The Superprint 4425 is set to use whichever code it needs to answer a call, but you can set the unit so that it will only use Baudot code. When you do, the Superprint 4425 will not try to use other codes.
  • Page 83 The Superprint 4425 is set to automatically use the code it needs to answer a call, but you can set the unit to only use ASCII code at any time. When you do, the Superprint 4425 will not try to use other codes. Follow these steps to turn on ASCII code: 1.
  • Page 84 2 and 9. 4. Press the Note: Selecting zero will turn off ASCII code and your Superprint 4425 will not try to use it even if the other TTY is using ASCII code. Making an ASCII call An ASCII conversation begins when your TTY’s code option is set to ASCII originate, and the person you call answers in ASCII code.
  • Page 85 ASCII code, you must turn on ASCII yourself. See Turning on ASCII code and changing options on page 81. If the code option is set to ASCII and your Superprint 4425 loses the connection, it waits until the other person changes to ASCII or...

  • Page 86: Sticky Keys

    If you use sticky keys all the time, you do not need to turn it on each time you turn on the Superprint 4425. After you turn on the sticky keys feature, it stays on until you turn it off or reset the unit.

  • Page 87: Specifications

    SPECIFICATIONS Physical Dimensions Size–10" x 9.5" x 3" (25.4 cm x 24.1 cm x 7.6 cm) Weight–3.6 lbs (1.7 Kg) with batteries Power AC adapter–9VDC, 650 mA (barrel is positive) AC adapter is UL/CSA listed The six AA NiCad rechargeable batteries are user- replaceable.

  • Page 88: Fcc Information

    FCC Information The Superprint 4425 has been tested and found to comply with the specifications for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 89 Industry Canada Information NOTICE: This equipment meets the applicable Industry Canada Terminal Equipment Technical Specifications. This is confirmed by the registration number. The abbreviation, IC, before the registration number signifies that registration was performed based on a Declaration of Conformity indicating that Industry Canada technical specifications were met.

  • Page 90: Other Ttys Available From Ultratec

    ® • Turbo Code ™ • Auto ID • Auto-answer • VCO request key 88 • OTHER TTYS AVAILABLE FROM ULTRATEC • Auto-answer (pre- programmed message) • Built-in ring flasher • Two telephone jacks • Advanced calling features ™...
  • Page 91 Printer port to connect with your external printer • VCO request key • 2-line, 48-character backlit display • 20-name dialing directory • ASCII/32k memory option • 7-10 hour rechargeable batteries • Weighs only 1 lb. OTHER TTYS AVAILABLE FROM ULTRATEC • 89...

  • Page 92: Index

    AC adapter, 9, 10, 11, 73, 76 jack, 7, 10 Acoustic cups, 7 using, 9, 26 Adapter, see AC adapter Address, Ultratec, inside front cover Announcer, see TTY Announcer Announcer key, 7, 15, 16, 33 Answer setting, for ASCII code,...
  • Page 93 Remain key, 16, 51, 57 Remote polling, see Auto-answer, remote message retrieval Repair, 78 Resetting the Superprint 4425, 77 Return setting, for ASCII code, 81 Return key, 18, 51, 61 Ring flasher, 7, 9, 25, 34, 36, 76 Safety instructions, 4–5...
  • Page 94 TTY Announcer, 33 TTY Announcer key, 7, 15, 16, Telephone, 9 connecting a, 11 dialing with a, 24, 26 jack, 10 Telephone line connecting a, 10, 11 Three-way calling, 37 Time, see Clock Time key, 12, 16 Toll saver setting, 44 Tone dialing, 11, 63 Troubleshooting, 75–77 TS, see Toll saver setting...

  • Page 96: Conversation Etiquette

    Conversation Etiquette GA OR SK SKSK You can use punctuation marks such as commas and periods, although many people choose to omit them. You may also abbreviate words, such as: When you talk with another person by TTY, you type while the other person reads. When you want the other person to respond, type GA for “Go ahead.”...

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