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Ultratec PRO80TM Using Manual

Ultratec, inc. user's manual superprint pro80tm
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USING YOUR
SUPERPRINT PRO80
™
305-013100

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Summary of Contents for Ultratec PRO80TM

  • Page 1 USING YOUR SUPERPRINT PRO80 ™ 305-013100...
  • Page 2 First Edition August 2002 First Printing © 2002 Ultratec, Inc. and Turbo Code are registered trademarks of Ultratec, Inc. Superprint Pro80, E-Turbo and Auto ID are trademarks of Ultratec, Inc. Dr. Robert H. Weitbrecht, 1920–1983, inventor of the first TTY modem.

  • Page 3: Table Of Contents

    TABLE OF CONTENTS Table of Contents ....i Safety Instructions ....iii Introduction .
  • Page 4 i i • T A B L E O F C O N T E N T S Using Auto-Answer ....31 CHAPTER How Auto-Answer Works ....31 Auto-Answer Memory .

  • Page 5: Safety Instructions

    Do not use the Superprint Pro80 to report a gas leak in the vicinity of the leak. Ultratec recommends plugging your Superprint Pro80 into a surge- protected outlet. This will protect the TTY from damage caused by electrical surges due to lightening or other causes.
  • Page 6 i v • S A F E T Y I N S T R U C T I O N S...

  • Page 7: Introduction

    This technology makes calling through compatible relay services faster and easier by automatically taking care of the details. For more key then press the special Program Congratulations! Ultratec thanks you for purchasing the Superprint Pro80. Your new TTY takes advan- tage of state-of-the-art...
  • Page 8 information about E-Turbo, see “Relay Dial with E-Turbo” page 22. Relay Voice Announcer This pre-recorded voice message says, “Please use text telephone or dial relay,” and it can be programmed to also provide the telephone number of your relay service. Auto-Answer This feature answers calls while you are away from your TTY and prints and saves TTY messages.

  • Page 9: Overview Of The Superprint Pro80

    OVERVIEW OF THE SUPERPRINT PRO80 Front View Printer Display Ring Flasher Signal light Special-function row Power light On/Off button Spacebar (Announcer) Back View Telephone-line jacks AC-Adapter jack Battery compartment (underneath) I N T R O D U C T I O N • 3...

  • Page 10: Special Function Buttons

    SPECIAL FUNCTION BUTTONS 4 • I N T R O D U C T I O N...
  • Page 11 I N T R O D U C T I O N • 5...
  • Page 12 6 • I N T R O D U C T I O N...

  • Page 13: Setup

    C H A P T E R SETUP CONNECTING POWER & PHONE LINE If you are setting up a new Superprint Pro80 for the first time, pull the plastic tab out of the battery compartment and gently pull the printer guard out of the printer compartment. Plug the AC adapter into an electrical outlet.
  • Page 14 Do not overload wall outlets and extension cords. This overloading can result in a fire or electric shock. Ultratec recommends plugging your Superprint Pro80 into a surge-protected outlet. This will protect the TTY from damage caused by electrical surges due to lighten- ing or other causes.

  • Page 15: Installing Printer Paper

    The printer uses high-quality thermal paper. Use the order card that comes with the TTY to order more paper. If you do not have the card, contact your dealer or Ultratec (the address is on the inside front cover of this manual).

  • Page 16: Setting The Date & Time

    SETTING THE DATE & TIME Why are Date & Time important? Date and time are printed and saved at the beginning of each Conversation and Auto- Answer message. It gives you a record of when a call was placed or received. You can view and print the date and time by holding down the...

  • Page 17: Calling & Answering

    C H A P T E R CALLING & ANSWERING PLACING A CALL Dial a Number that You Type Make sure the Superprint Pro80 is on. The Power light should be lit. button. TYPE Press the Dial NAME OR NUMBER is displayed.
  • Page 18 Directory. Press to dial the number. Enter DIALING... is displayed followed by the telephone number. MAY I HELP YOU Q GA HI JIM HERE Type TYPE NAME OR NUMBER> _ ULTRATEC, INC.> <608> 238-5400 DIALING...5551234 On/Off Dial Enter...
  • Page 19 When the other TTY starts ringing, the Signal light flashes slowly and LINE IS RINGING is displayed. If the other TTY is busy LINE IS BUSY is displayed. Try again later to place the call or see “Automatically Redial a Busy Number” on page 14.
  • Page 20 1 4 • C A L L I N G & A N S W E R I N G Automatically Redial a Busy Number When you place a call and reach a telephone that is “busy,” the Superprint Pro80 lets you automatically redial the number. The Auto Redial function dials the number up to 15 times and notifies you when the other phone rings by flashing the Ring Flasher.
  • Page 21 Call Progress Signal light The Display is... shows this... Steadily on (blank) LINE IS RINGING Telephone/TTY Flashing slowly LINE IS BUSY Flashing quickly (regular pattern) Flickering (blank) (irregular pattern) Special Dialing Requirements I need an “outside line.” You may need to type a “9” or other number to reach an outside line if you are calling from an office building (see “Dialing Prefix”...

  • Page 22: Answering A Call

    1 6 • C A L L I N G & A N S W E R I N G ANSWERING A CALL The Ring Flasher flashes slowly and the display says LINE IS RINGING when the Superprint Pro80 receives a call. Type a greeting and wait for a reply.

  • Page 23: Conversation Memory

    CONVERSATION MEMORY About Conversations Everything typed during a call is automatically saved in memory. These are called conversations. A conversation includes the date and time stamp and everything sent and received during a call. Reviewing Conversations Turn on the Superprint Pro80, the Power light should be lit. Press .

  • Page 24: Interrupting

    INTERRUPTING The Interrupt Func- tion is made Interrupting During a Conversation possible by Turbo ® Code This function lets you stop the other person while they are typing. This way, you can inject a thought or make a comment, just as you can in a face-to-face conversation.

  • Page 25: Advanced Calling

    C H A P T E R ADVANCED CALLING GREETING Using the Greeting to Answer a Call When you receive a call the Ring Flasher flashes slowly and the display says LINE IS RINGING. . HELLO GA is sent Press Greeting as your Greeting.

  • Page 26: The Voice Announcer

    THE VOICE ANNOUNCER Help people recognize a TTY call. The Voice Announcer is helpful when you are calling someone who has both a telephone and a TTY. If the per- son answers using the telephone, this message says that you are calling from a TTY and asks him or her to please use a TTY.

  • Page 27: Send Memo

    You may choose to save an emergency telephone number for the button. Emergency However, this button is provided only as a con- venience. Ultratec assumes no responsibili- ty for customer reliance upon this memory fea- ture. This button is prepro- grammed with “911.”...

  • Page 28: Relay Dial With E-Turbo

    E-Turbo calls are more streamlined. If your relay service is E-Turbo compatible, you can take advantage of the most streamlined way to call through relay. With E-Turbo, many of the details of a relay call are automati- cally handled for you: 1.
  • Page 29 Available User Preference Settings: Do not dial thru VCO on Male CA Braille Do not explain Relay C Request calling card English language French language 2-line VCO For example: If VCO will be used when placing calls through Relay, type the letter, “V” in this menu. Then, the TRS will recognize calls as being VCO calls.

  • Page 30: Relay Dial (Without E-Turbo)

    RELAY DIAL Place a Relay call Programming the Relay Phone Number with one button. When you program the button, you save Relay time whenever you place a relay call. With one touch, you can automatically dial the phone number of your relay service.

  • Page 31: 3-Way Calling

    3-WAY CALLING If your telephone service includes conference calling capabilities, the Superprint Pro80 allows you to carry on a conversation with two other people. Call the first person you wish to talk to. When the first person answers the call, ask him or her to hold. Hold down the Ctrl is displayed briefly.
  • Page 32 2 6 • A D V A N C E D C A L L I N G...

  • Page 33: Using Memos

    C H A P T E R USING MEMOS SAVING A NEW MEMO Turn on the Superprint Pro80. Hold down the Program EDIT MEMO is displayed. Type a name for your new Memo (8 characters maximum). The name cannot be the same as any other Memo name already stored.

  • Page 34: Editing A Memo

    EDITING A MEMO You can print all of the Memos at once. Hold down the Program key and press Printer Press to scroll down. The last five options allow you to print all the items of a particular type (see “The Printer Button”...

  • Page 35: Using The Directory

    C H A P T E R USING THE DIRECTORY SAVING A NEW TELEPHONE NUMBER Hold down the Program TYPE NAME, OR UP/DOWN TO SEARCH is displayed. Type a new name and press with a blinking cursor where you can begin to type the number. A name can be up to 16 characters long including letters, spaces and numbers.

  • Page 36: Editing A Number

    EDITING A NUMBER You can print all of the Directory at once. Hold down the Program key and press Greeting Press to scroll down. The last five options allow you to print all the items of a particular type (see “The Printer Button”...

  • Page 37: Using Auto-Answer

    C H A P T E R USING AUTO-ANSWER HOW AUTO-ANSWER WORKS You can turn on Auto-Answer when you are going to be away from your Superprint Pro80 and unable to answer calls. It will answer the call and record text messages for you. When the Superprint Pro80 answers calls, it sends both the Relay Voice Announcer message and the Auto-Answer memo.

  • Page 38: Turning Auto-Answer On

    TURNING AUTO-ANSWER ON Can I answer a call even if Auto- Answer has already answered? Yes. If someone is call- ing you, interrupt the Auto-Answer function by pressing Then, begin typing to TURNING AUTO-ANSWER OFF answer the call. REVIEWING MESSAGES Why does my display look different?

  • Page 39: Setting The Number Of Rings

    SETTING THE NUMBER OF RINGS Hold down the Program ANSWER RINGS <2> is displayed. Type the number of desired rings or “T” for Toll Saver. You can also . The number of rings (<2> through <9>) or press the Spacebar <TS>...
  • Page 40 3 4 • U S I N G A U T O - A N S W E R and the Superprint Pro80 hangs up. to skip clearing messages. REPLAY MESSAGES Y/N? is Press displayed. Press to replay messages. Go to step 5. to skip replaying messages.

  • Page 41: Using Caller Id

    C H A P T E R USING CALLER ID ABOUT CALLER ID If you have subscribed to Caller ID service from your telephone company, you can view the information right on the Superprint Pro80 display. No additional hardware is required! When you subscribe to Caller ID service, information about the people who call you is displayed while the Superprint Pro80 ring flasher flashes, before you answer a call.

  • Page 42: Viewing Caller Id Information

    The Caller ID information from the most recent call is displayed. Each call is numbered on the left side of the display..LINE IS RINGING ... ULTRATEC INC 2385400 2385400 11/03 9:30AM 1 NEW CALL 1 ULTRATEC INC 2385400...
  • Page 43 If your Caller ID service includes both name and number, both are displayed. If your service includes number only, the number is displayed along with the date and time of the call. With name and number service, you can view the date and time on a second display.

  • Page 44: Caller Id Displays

    6085551234 11/03 9:30AM Caller ID display for number only NUMBER UNAVAILABLE NUMBER BLOCKED 2 NEW CALLS 1 ULTRATEC INC 2385400 1 2385400 11/03 9:30AM The number of the call, the phone This is the meaning... Caller ID is not on. To turn it on,...

  • Page 45: Using Voice Carry Over (Vco)

    U S I N G V O I C E C A R R Y O V E R ( V C O ) • 3 9 What is VCO? VCO stands for “Voice Carry Over.” Ultratec developed this technol- ogy to allow you to use your own voice during a conversation.

  • Page 46: How To Place A Vco Call

    4 0 • U S I N G V O I C E C A R R Y O V E R ( V C O ) HOW TO PLACE A VCO CALL Using the Telecommunications Relay Service (TRS) If the following is true, use these instructions. The person I am calling does not have a TTY.

  • Page 47: Vco Information

    VCO INFORMATION This section contains answers to frequently asked questions about VCO. How does the Telecommunications Relay Service (TRS) relay my VCO call? Every state in the U.S. has a TRS which links TTY users with those who do not have TTYs. With the TRS, VCO calls are made with the help of an operator called a Communications Assistant (CA).
  • Page 48 4 2 • U S I N G V O I C E C A R R Y O V E R ( V C O )

  • Page 49: Personalizing General Options

    C H A P T E R PERSONALIZING GENERAL OPTIONS THE OPTIONS BUTTON Code TTYs communicate with each other using a “language” which is called a “code.” The Superprint Pro80 uses three different communication codes: Turbo Code, Baudot and ASCII (optional). Please see Chapter 11, “Using Codes”...
  • Page 50 Turbo Code Leave Auto ID on For this option, it is recommended that you leave the setting as TURBO all the time. CODE < ON>. This allows the Superprint Pro80 to use Turbo Code when If you choose to turn it connects to another TTY that has this capability.
  • Page 51 The tones are sent if someone picks up your call but no one begins typing. SENDING AUTO ID is displayed each time the tones are sent. Tones are also sent if no one types for a few minutes during a conversation. Auto ID turns off whenever you start typing.

  • Page 52: The Printer Button

    Interrupt What items are If you turn Interrupt off, you will not receive Interrupt request messages. programmed by the Your Printer button? is typing. All of the settings that affect how your print- outs look are pro- grammed with the button.
  • Page 53 to change the option to <YES>. Then, press Press the Spacebar . A list of every Auto-Answer message and the time it was Enter received is printed. Press to stop printing, if needed. Print all Caller ID Entries Hold down the Program <BOLD>...

  • Page 54: Sticky Keys

    STICKY KEYS There are some characters and functions that require you to hold down one key while pressing another button or key. For example, in order to type the “$” symbol, you need to hold down the key while pressing the Shift key.

  • Page 55: Using Codes

    C H A P T E R USING CODES COMMUNICATION CODES TTYs communicate with each other using a kind of “language” which is called a “communication protocol” or “code.” The Superprint Pro80 uses three different communication codes: Turbo Code ® , Baudot and ASCII (optional).

  • Page 56: Baudot Code

    5 0 • U S I N G C O D E S Selecting Turbo Lock To make sure that you are using Turbo Code with a call, select Turbo Lock: . CODE < AUTOMATIC> is displayed. Press Options to change the option to <TURBO LOCK>. Then, Press the Spacebar .
  • Page 57 ASCII Options ASCII (ORIGINATE/ANSWER) Determines which machine is calling and which one is answering. This usually happens automatically. However, if you are manually setting up ASCII, select ORIGINATE if you are going to be the person placing the call and select ANSWER if you are going to be receiving ASCII calls. The default is ORIGINATE.
  • Page 58 5 2 • U S I N G C O D E S Troubleshooting ASCII Calls If you do not receive a clear message during an ASCII call, try: Changing the parity setting to correct garbled strings of text. Changing the duplex setting to correct no characters or double characters appearing when you type.

  • Page 59: Care & Repair

    C H A P T E R CARE & REPAIR Ordinary care of your Superprint Pro80 includes replacing the printer paper and replacing the batteries. If you have any other problems, you may be able to solve them by reading the Troubleshooting section of this manual.
  • Page 60 Exercising the Batteries CAUTION! Use only the type and size battery speci- fied in the instructions for your unit. NEVER USE NiMH OR ALKALINE RECHARGEABLE BATTERIES. Do not dispose of the batteries in a fire. Cells may explode. Check local codes for possible Replacing the batteries special disposal instruc- tions.

  • Page 61: Clearing All Memory

    CLEARING ALL MEMORY You can clear all conversations, memos, Directory entries, and Auto- Answer messages at one time. Follow these steps to clear all memories: . CLEAR <CONVERSATION> is displayed. Press Clear to change the option to <ALL>. Press Spacebar .

  • Page 62: Repair

    REPAIR WARNING: If your Superprint Pro80 is not working, we may be able to help you solve the problem over the telephone. Call Ultratec at the number on the inside Unplug the Superprint front cover. Pro80 from the wall outlet and refer servic-...

  • Page 63: Printer Problems

    (See “Installing Printer Paper” on page 9). The printer only prints the bottom half of characters. The print head should be replaced. Contact your dealer or Ultratec. On battery power, the printer prints too slowly or lightly. The batteries are low. Connect the AC adapter for 24 hours to recharge the batteries.
  • Page 64 5 8 • C A R E & R E P A I R...

  • Page 65: Specifications

    C H A P T E R SPECIFICATIONS Physical Dimensions Size - 12.25" x 9.25" x 2.5" Weight - 3.5 lbs. with batteries Power AC adapter - 10VDC, 1500 mA AC adapter is UL/CSA listed The six, AA NiCad rechargeable batteries are user-replaceable.

  • Page 66: Fcc Information

    Other than replacing the batteries, the Superprint Pro80 does not have any user-serviceable parts. Modification or changes to the Superprint Pro80 not expressly approved by Ultratec, Inc. can void your authority to operate the TTY. NOTICE: The Ringer Equivalence Number (REN) for this terminal equipment is 0.6B.

  • Page 67: Index

    3-Way Calling ...2, 25 AC Adapter ...7, 54, 57, 59 jack ...3, 7 Adapter. See AC Adapter Address repair center ...56 Ultratec, Inc..inside front cover Announcer. See Voice Announcer or Relay Voice Announcer Answering a call ...16 ASCII code about ...50 options ...50, 51...
  • Page 68 LINE IS RINGING ...2, 15, 38 Maintenance. See Cleaning, Batteries, or Repair Manners. See Conversation etiquette Memory Auto-Answer ...59 clearing ...17, 55 Conversation ...17, 59 Directory ...2, 29, 59 Memo ...2, 59 Memos. See also Send Memo button clearing ...28, 55 editing ...28 memory for ...2, 59 printing ...28, 47...

  • Page 70: Quick Reference

    QUICK REFERENCE CONVERSATION ETIQUETTE Below are some procedures, shortcuts and abbreviations that are commonly used in TTY conversations. “go ahead.” When you are done typing, type “GA” (or press person know you are done and that they can start typing. SKSK “stop keying, stop keying.”...

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