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Troubleshooting
Please check the following items before contacting the retailer for repairs.
Problem
It cannot be operated
The suction power
weakens, or it stops
operating even though
nothing is being done
The floor nozzle's
agitator (brush) stops
moving
The suction power from
the floor nozzle is weak
The suction power is
weak even in the
"HIGH" operating
mode
The suction power
weakens while it is
being operated
EN16
●Is the battery depleted? (P. EN8)
●In order to prevent the motor from overheating, is the safeguard device working?
→ ① Turn off the operation switch
② Wait 5 to 30 minutes (the motor cools down, and the safeguard device is released)
③ Investigate what caused (P. EN6) the safeguard device to work
◦ C ontinuously operated with a lot of dust accumulated in the dust box
→ Throw away the debris in the dust box, and clean it (P. EN12)
◦ T he extension wand and nozzle are clogged up with debris
→ Remove the debris
◦ U sed with foreign matter entwined in the agitator (brush)
→ Remove the foreign matter
● In order to prevent the battery from overheating, is the safeguard device
working?
→ ① Turn off the operation switch
② Wait 5 to 30 minutes (the battery cools down, and the safeguard device is released)
③ Investigate what caused (P. EN6) the safeguard device to work
◦ C ontinuously operated with a lot of dust accumulated in the dust box
→ Throw away the debris in the dust box, and clean it (P. EN12)
◦ T he extension wand and nozzle are clogged up with debris
→ Remove the debris
●If it is continually operated in HIGH operation in places where there
are high temperatures, the protective device might work, and it might
stop operating.
●Have you been using it so that the floor nozzle fell off?
→ Lift the floor nozzle up once, and slowly lower it.
●Are debris or strings wrapped around, or jamming up the agitator
(brush)? (P. EN14)
●Depending on the floor surface types, such as long-pile carpets, the
agitator (brush) might not rotate, or it might slow down.
●Is it full of debris?
●Is the dust box clogged up?
→ Clean it (P. EN12)
●Turn off the operation switch, and retry operating it.
●Is each filter clogged up?
→ Clean them (P. EN12, EN15)
●Is the dust box securely set in?
● Is the protective device working? (P. EN16)
●Are the air intake passage, extension wand, and floor nozzle clogged
up with debris?
→ Remove the clogged up debris with a thin stick, etc.
Air intake
passage
Check here
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