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4. Troubleshooting
4-6. Smart Hub
•
Menu
DNS Support
£
<TV>
Network Test/Gateway
„ Network / Gateway
• If it Fails:
TV to Router Connection Test in
9
„ DNS Test
• If it Fails:
DNS setting in "Network Settings"
9
• If DNS is set manually:
Settings are correct (may be set to 8.8.8.8 to prevent Netflix issues)
9
• If it still fails:
DNS Test with setting to Auto Mode
9
• If it fails both Manual & Auto problem is ISP or Router.
„ ISP Blocking
• If it Fails:
Internet Service Provider is Active.
9
With DNS setting at 8888.
9
With Hot Spot.
9
„ Samsung Server Test
• If it Fails:
Network Status.
9
• If OK:
Reset Smart Hub.
9
Terms of Agreement are accepted.
9
„ Samsung Apps
• If it Fails:
9 Reset
Smart Hub.
Samsung Apps load correctly.
9
Perform
"Apps
Reset" in Factory Mode.
9
Go to Smart Hub and complete Terms of Agreement and set up information.
9
Samsung Apps load correctly.
9
Before selecting an App, allow Apps to load or failure wilre-occur.
9
4-12
Self Diagnosis
£
£
<Router>
DNS Test
ISP Blocking
£
£
"Network Trouble
Start Smart Hub Connection Test
Samsung Server Test
£
shooting"
<Internet>
<Samsung Server>
Samsung Apps Test
£
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