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For Netflix Operation/Connection Issues:
Check Certificate & Netflix ESN Status in Factory Mode.
9
• If Certificate and ESN exists, "CO", "NfO", change the
• If Certificate is missing, "C/" replace the TV's Main Board.
• If ESN number is missing: NF/ do not replace the Main Board.
-
Reset TV Clock and check for correct Time & Date. Netflix relies on correct settings.
-
Reset Smart Hub. / Reset Apps In Factory Mode.
For Streaming Issues:
• Go to TV Web Browser / Go to speedof.me / testmy.net
9 Check Speed
for at least 5 Mbps(HD streaming) / 25 Mbps (4K Streaming).
9 Check Latency
for less than 50ms.
DNS
to
8.8.8.8
4. Troubleshooting
4-13
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