Smart Hub - Samsung UN49MU6500F Service Manual

4-2-5. Smart Hub

Go to Menu Support
£
<TV>
1. Network / Gateway
2. DNS Test
3. ISP Blocking
4. Samsung Server Test
5. Samsung Apps
Self Diagnosis Smart Hub Connection Test
£ £
<Router>
If it Fails:
•
TV to Router Connection Test in "
9
• If it Fails:
DNS setting in "
9
• If DNS is set manually:
Settings are correct (may be set to 8.8.8.8 to prevent Netflix issues)
9
• If it still fails:
DNS Test with setting to Auto Mode
9
• If it fails both Manual & Auto problem is ISP or Router.
• If it Fails:
Internet Service Provider is Active.
9
With DNS setting at 8888.
9
With Hot Spot.
9
• If it Fails:
Network Status.
9
• If OK:
Reset Smart Hub.
9
Terms of Agreement are accepted.
9
If it Fails:
•
Reset Smart Hub.
9
Samsung Apps load correctly.
9
Perform "
9
Go to Smart Hub and complete Terms of Agreement and set up information.
9
Samsung Apps load correctly.
9
Before selecting an App, allow Apps to load or failure wilre-occur.
9
<Internet>
Network Trouble
Network Settings"
Apps Reset" in Factory Mode.
4. Troubleshooting
<Samsung Server>
shooting"
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