Audio - Samsung QN32Q50RAF Service Manual

4. Troubleshooting

4-4. Audio

• Source Main Board
£
„ Source
• No TV Sound
Menu £ Audio £ Speaker Settings set to
9
• Noisy / Distorted TV Audio
Customer Menu £ Support £
9
- If Sound Test FAILS : (Missing / Noisy Audio)
Speakers (compare resistance/quality)
9
- Compare audio level out to speakers with
multi meter.
Replace defective Speakers or Main Board or
9
Cable.
- If Sound Test OK :
Audio Source & External Cables
9
With external Audio Generator (device or App)
9
Other Inputs
9
• Optical Digital Out Errors
Red light from Optical Digital Out.
9
• If missing replace Main Board
„ Main Board
• No HDMI Audio
Source / HDMI Cable
9
• Swap with other HDMI Inputs / Sources.
• Perform EDID Write
Bulletins and Latest firmware on TV.
9
• If not restored replace Main Board
• Check Audio Format PCM / Dolby based on external Receiver
• ARC Issues
HDMI Cable is input to the ARC Designated HDMI port.
9
ARC (HDMI Control) is enabled on the external Receiver.
9
• Bluetooth Audio "Sound Share" Connection Issues
Sound Bar is in TV Mode.
9
• To Connect, Press & Hold Play Button until Sound Bar pairing mode begins.
4-10
Speakers
£
TV Speaker
Sound Test
in Factory Mode (Can restore missing HDMI Audio).