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SECTION 16
WARRANTY INFORMATION
THIS SECTION OUTLINES THE WARRANTY OFFERED BY THE OUTDOOR PLUS
The Outdoor Plus Company (TOP) warranties its products
against manufacturing defects that prevent safe and
proper functioning as follows:
Electronics, Gas Valves, & Pilot Assembly:
Commercial - 6 Months ; Residential - 1 Year
Stainless Steel & Aluminum Pans:
Commercial - 1 year; Residential - 5 years
Burner Ring & Burner Bars:
Lifetime Warranty
Electrodes & Spark Igniters
Not Warrantied (due to lifespan)
▪
This commences from the date of original sale /
shipment from The Outdoor Plus
▪
The warranty on parts and in-house labor will apply
only to claims presented to us by T.O.P's original
customer and is in lieu of all other warranties
expressed or implied.
▪
The defective product must be sent back to TOP with
a Return Merchandise Authorization (RMA) issued by
TOP for that specific product which states the nature
of the defect or warranty claim. The original purchase
information will be required.
▪
Product to be returned should be packed carefully.
The Outdoor Plus is not responsible for shipping
damage on returned items.
▪
RMA's are only valid for 30 days which states the
nature of the defect or warranty claim after the
expiration date.
▪
The RMA number must be indicated on the outside of
the return package and a copy of the RMA should be
placed in the package with product.
▪
TOP is not responsible for damaged caused by
overheating, modification, abuse, improper storage,
installation, or maintenance.
▪
TOP is not responsible for surface level rust on metal
products.
▪
TOP is not responsible for the actions including
negligence of the installer.
▪
Any labor involving installation or maintenance with
the unit is not covered.
▪
This warranty does not cover claims for incidental
or consequential damage and indirect collateral
expenses
arising
warranty repairs. Products manufactured by TOP
include cLCus, UL, or CSA Certified models, of
which cannot be altered or modified in any way.
34
THEOUTDOORPLUS.COM | +1 (909) 460-5579 | SUPPORT@THEOUTDOORPLUS.COM
from
product
defects
▪
TOP is not responsible for local codes and will not
accept a return on any product that is not approved for
installation. Please check with your local authorities
or governing agencies for proper approvals before
purchasing.
PRODUCT RETURN POLICY
▪
No returns on made-to-order goods.
▪
No returns on custom features, NO EXCEPTIONS.
▪
If a product is delivered incorrectly, it is the recipients
responsibility to notify TOP within 48 hours. TOP is
not responsible for incorrect or damaged packages
and shipments 48 hours after they have been
received. Please call (909) 460-5579 or email
support@theoutdoorplus.com for help with warranty,
replacements, returns, or if you have any support
related questions.
PRODUCT TESTING PROGRAM
If you believe a unit or component you received is
defective, The Outdoor Plus will gladly test any component
at T.O.P's facility. TOP will cover shipping back to you.
DEFECTIVE
If an item is found to be defective it will be repaired or
replaced at T.O.P's discretion. TOP will absorb all costs of
outgoing freight and replacement costs if product is in
warranty.
NON-DEFECTIVE
If the product is found to be non-defective it will be
returned to the customer - no credit will be given.
TOP ERROR
If a return is needed due to a mistake on T.O.P's part,
we will issue a RMA and Return Services Label. When
products are received at TOP, credit will be issued for the
products and the outgoing freight on the original invoice.
CUSTOMER ERROR
If an RMA is asked for and covers current new products
in the original package, we will authorize the return. The
customer is responsible for the return shipping. When
products are received we will issue credit for the original
customer cost less a 25% restocking charge. Custom
orders do not apply.
FREIGHT POLICY
All orders will be shipped FOB Ontario, California, with
a standard shipping carrier selected by TOP unless
customer specifically requests their own carrier and
account. A freight quote may be requested in advance.
TOP works diligently with standard carriers to achieve
or
the best discounts available.
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