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05 USING A WIRELESS
CONNECTION
Connecting via Bluetooth
Top of the Soundbar
5 sec
OR
BT PAIRING
OR
What is the difference between BT READY and BT
PAIRING?
• BT READY : In this mode, you can reconnect any
Samsung TV or mobile device that was connected
before.
• BT PAIRING : In this mode, you can connect a new device
to the Soundbar.
(Press the PAIR button on the Soundbar remote
control or press and hold the
(Source) button on the
top of the Soundbar for more than 5 seconds while the
Soundbar is in "BT" mode.)
NOTE
• If asked for a PIN code when connecting a Bluetooth
device, enter <0000>.
Connecting via Wi-Fi (Wireless
Network)
• To connect a Soundbar to a mobile device via a wireless
network (Wi-Fi), the SmartThings app is required.
1. Connect your mobile device (smartphone, tablet, etc.) to
the Wi-Fi network the TV is connected to.
2. Install and launch the SmartThings app on your mobile
device (smartphone, tablet, etc.).
3. Follow the instructions in the app screen on the mobile
device to connect the Soundbar to your Wi-Fi network.
08 IMPORTANT NOTES
ABOUT SERVICE
• Figures and illustrations in this User Manual are
provided for reference only and may differ from actual
product appearance.
• An administration fee may be charged if either:
a. An engineer is called out to your home at your request
and there is no defect in the product.
b. You bring the unit to a repair center and there is no
defect in the product.
• You will be advised of the amount of the administration
fee before any work is done or a home visit is made.
• If you have a problem with this product, we strongly
recommend you read the appropriate section of this
manual, visit the Support page for your product at www.
samsung.com, or call Samsung Product Support (1-800-
726-7864) to find an answer before you contact a service
center for a repair.
06 TROUBLESHOOTING
Refer to the instructions below if this product does not
function properly. If the problem you are experiencing is
not listed below or if the instructions below do not help,
turn off the product, disconnect the power cord, and
contact Samsung Electronics at 1-800-SAMSUNG (1-800-
726-7864).
Soundbar does not turn on.
• Check whether the power cord of the Soundbar is
correctly inserted into the outlet.
If the subwoofer does not connect automatically
1. Turn off the Soundbar main unit.
2. Press and hold ID SET on the rear of the subwoofer for
at least 5 seconds.
5 sec
Rear of Subwoofer
"Blinking blue fast"
3. Press the Up button on the remote control for
5 seconds.
5 sec
ID SET
4. Check if the LINK LED is solid blue (connection
complete).
• The LINK LED indicator stops blinking and glows
a solid blue when a connection is established
between the Soundbar and the Subwoofer.
Soundbar works erratically.
• After removing the power cord, insert it again.
• Try again after initializing the product.
• If there is no signal, the Soundbar automatically turns
off after a certain period of time. Turn on the power.
Remote control does not work
• Point the remote directly at the soundbar.
• Replace the batteries with new ones.
Sound is not output from the soundbar.
• The volume of the Soundbar is too low or muted.
Adjust the volume.
• When any external device (STB, Bluetooth device,
mobile device, etc.) is connected, adjust the volume of
the external device.
• For sound output of the TV, select Soundbar.
(Samsung TV: Home (
) → Menu → Settings (
) →
All Settings (
) → Sound → Sound Output → Select
Soundbar)
• Remove the cable from the Soundbar and then
reconnect it.
09 SPECIFICATIONS AND
GUIDE
Model Name
HW-Q700C
Weight
Dimensions (W x H x D)
10.6 lbs (4.8 kg)
43.7 x 2.38 x 4.7 inches
(1110.7 x 60.4 x 120.0 mm)
Operating Temperature
Operating Humidity Range
Range
10 % to 80 %,
+ 50 °F to +104 °F
non-condensing
(+10 °C to +40 °C)
Storage Temperature
Storage Humidity
-4 °F to +113 °F
5 % to 95 %,
(-20 °C to +45 °C)
non-condensing
AMPLIFIER
Rated Output power
(30 W x 3) + (20 W x 2) + (10 W x 3)
Supported play formats
Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD /
Dolby ATMOS / DTS 5.1ch / DTS HD /
DTS-HD Master Audio / DTS:X / LPCM 8Ch
Subwoofer Name
PS-WC75B
Weight
Dimensions (W x H x D)
13 lbs (5.9 kg)
8.1 x 13.9 x 11.9 inches
(205.0 x 353.0 x 302.0 mm)
AMPLIFIER
Rated Output power
160 W
NOTE
• Samsung Electronics Co., Ltd reserves the right to
change the specifications without notice.
• Weight and dimensions are approximate.
Precaution : The Soundbar will restart automatically if you
turn on/turn off Wi-Fi.
Wi-Fi Port deactivation method
Press the CH LEVEL button on the remote control of the
Soundbar for 30 seconds to turn Wi-Fi On / Off.
Bluetooth Port deactivation method
Press the TONE CONTROL button on the remote control
of the Soundbar for 30 seconds to turn Bluetooth On / Off.
Sound is not output from the subwoofer.
• Check whether the LED on the rear of the Subwoofer
and Surround Speakers lights in blue. Reconnect it
when the blue LED blinks or the red LED lights.
If the TV is not connected via HDMI TO TV (eARC/ARC)
• Check whether the HDMI cable is correctly connected
to the ARC terminal.
• Connection may not be possible due to the connected
external device (set-top box, game console, etc.).
Directly connect the Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on
the CEC on the TV menu. (Samsung TV: Home (
)
→ Menu → Settings (
) → All Settings (
) →
Connection → External Device Manager → Anynet+
(HDMI-CEC) ON)
Soundbar will not connect via Bluetooth.
• When connecting a new device, switch to "BT PAIRING"
for connection. (Press the PAIR button on the remote
control or press the
(Source) button on the body
for at least 5 seconds.)
• Reconnect it after removing the Bluetooth speaker list
on the device to connect. (Samsung TV: Home (
) →
Menu → Settings (
) → All Settings (
) → Sound →
Sound Output → Bluetooth Speaker List)
Sound drops out when connected via Bluetooth.
• Some devices can cause radio interference if they are
located too close to the Soundbar. e. g. microwaves,
wireless routers, etc.
• If your device that is connected via Bluetooth moves
too far away from the soundbar, it may cause the
sound to drop out. Move the device closer to the
soundbar.
• If a part of your body is in contact with the Bluetooth
transceiver or the product is installed on metal
furniture, the sound may drop out. Check the
installation environment and conditions for use.
Soundbar will not connect to Wi-Fi.
• Make sure the wireless router is turned on and then
reconnect the wireless router after rebooting.
• The soundbar will not connect if the wireless signal
is too weak. Try moving the router closer to the
soundbar, or eliminating any obstacles that are
between the soundbar and the router, if possible.
The soundbar does not turn on automatically with the TV.
• When you turn off the Soundbar while watching TV,
power synchronization with the TV is disabled. First
turn off the TV.
LIMITED WARRANTY TO ORIGINAL PURCHASER
This SAMSUNG brand product, as supplied and distributed by SAMSUNG and delivered new, in the original carton to the
original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a
limited warranty period of:
One (1) Year Parts and Labor*
(*90 Days Parts and Labor for Commercial Use)
This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the
United States. To receive warranty service, the purchaser must contact SAMSUNG for problem determination and service
procedures. Warranty service can only be performed by a SAMSUNG authorized service center. The original dated bill
of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG's authorized service center.
Transportation of the product to and from the service center is the responsibility of the purchaser.
SAMSUNG will repair or replace this product, at our option and at no charge as stipulated herein, with new or reconditioned
parts or products if found to be defective during the limited warranty period specified above.
All replaced parts and products become the property of SAMSUNG and must be returned to SAMSUNG. Replacement parts
and products assume the remaining original warranty, or ninety (90) days, whichever is longer.
SAMSUNG's obligations with respect to software products distributed by SAMSUNG under the SAMSUNG brand name are
set forth in the applicable end user license agreement. Non-SAMSUNG hardware and software products,
if provided, are on an "AS IS" basis.
Non-SAMSUNG manufacturers, suppliers, publishers, and service providers may provide their own warranties.
This limited warranty covers manufacturing defects in materials and workmanship encountered in normal, and except to
the extent otherwise expressly provided for in this statement, noncommercial use of this product, and shall not apply to the
following, including, but not limited to: damage which occurs in shipment; delivery and installation; applications and uses
for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents,
abuse, neglect, fire, water, lightning or other acts of nature; use of products, equipment, systems, utilities, services, parts,
supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied and authorized by
SAMSUNG, or which damage this product or result in service problems; incorrect electrical line voltage, fluctuations and
surges; customer adjustments and failure to follow operating instructions, cleaning, maintenance and environmental
instructions that are covered and prescribed in the instruction book; product removal or reinstallation; reception problems
and distortion related to noise, echo, interference or other signal transmission and delivery problems. SAMSUNG does not
warrant uninterrupted or error-free operation of the product.
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE LISTED AND DESCRIBED ABOVE, AND NO WARRANTIES
WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY AFTER THE EXPRESS WARRANTY PERIODS STATED ABOVE,
AND NO OTHER EXPRESS WARRANTY OR GUARANTY GIVEN BY ANY PERSON, FIRM OR CORPORATION WITH RESPECT TO
THIS PRODUCT SHALL BE BINDING ON SAMSUNG. SAMSUNG SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS,
FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
CAUSED BY THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH
THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOR SHALL
RECOVERY OF ANY KIND AGAINST SAMSUNG BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT
SOLD BY SAMSUNG AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES
ALL RISK AND LIABILITY FOR LOSS, DAMAGE OR INJURY TO PURCHASER AND PURCHASER'S PROPERTY AND TO OTHERS
AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE OR INABILITY TO USE THIS PRODUCT SOLD BY SAMSUNG NOT
CAUSED DIRECTLY BY THE NEGLIGENCE OF SAMSUNG. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER
THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal
rights, and you may also have other rights which vary from state to state.
To obtain warranty service, please contact SAMSUNG customer care center.
The benefits of this Limited Warranty extend only to the original purchaser of Samsung products from an authorized
Samsung reseller. THIS LIMITED WARRANTY SHALL NOT APPLY TO ANY SAMSUNG PRODUCTS PURCHASED
FROM UNAUTHORIZED RESELLERS OR RETAILERS, EXCEPT IN STATES WHERE SUCH RESTRICTION MAY BE
PROHIBITED. For a list of Samsung authorized retailers, please go to:
http://www.samsung.com/us/peaceofmind/authorized_resellers.html.
07 LICENSE
Dolby, Dolby Atmos, and the double-D symbol are
registered trademarks of Dolby Laboratories Licensing
Corporation. Manufactured under license from Dolby
Laboratories. Confidential unpublished works.
Copyright © 2012-2021 Dolby Laboratories. All rights
reserved.
For DTS patents, see http://patents.dts.com.
Manufactured under license from DTS, Inc. (for companies
headquartered in the U.S./Japan/Taiwan) or under license
from DTS Licensing Limited (for all other companies).
DTS, DTS:X, and the DTS:X logo are registered trademarks
or trademarks of DTS, Inc. in the United States and other
countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED.
The terms HDMI and HDMI High-Definition Multimedia
Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI Licensing Administrator, Inc. in the
United States and other countries.
• Use your phone, tablet or computer as a remote
control for Spotify. Go to spotify.com/connect to learn
how
• The Spotify Software is subject to third party licenses
found here: https://www.spotify.com/connect/third-
party-licenses.
To send inquiries and requests for questions regarding
open sources, contact Samsung Open Source
(http://opensource.samsung.com)
• Apple, Airplay, iPhone, iPad, and Mac are trademarks
of Apple Inc., registered in the U.S. and other
countries.
• Use of the Works with Apple badge means that an
accessory has been designed to work specifically with
the technology identified in the badge and has been
certified by the developer to meet Apple performance
standards.
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