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Settings : Security & location : Lock and unlock phone
If a registered fingerprint isn't working as expected,
injured, add fingerprints for your other fingers and use them until healed.
Issue: Fingerprint option disappeared from Security & location menu.
After each troubleshooting step, check to see if your issue is fixed.
1.
Turn your phone off and then on again.
2.
Check if a software update is available
3.
Check for app updates.
Open
the Play Store app, then touch your profile icon
4.
Use safe mode
to see if apps you installed are causing the issue and uninstall as needed.
If the sensor works correctly in safe mode, a 3rd party app is probably causing the issue. These apps can
cause issues: lock screen apps, app locks that use the fingerprint sensor, RAM boosters, and RAM
cleaners.
5.
Reset the phone.
Set lock screen preferences
Use these options to control what content and features appear on your
when your screen
locks.)
Limit lock screen notifications
If you've
set a pattern, PIN or
1.
Go to
Settings
> Security & Location.
2.
Touch Lock screen preferences > Lock screen.
3.
Select whether or not to show notifications. If you show notifications but hide sensitive content, then
you'll get notifications for an incoming email or chat, but they won't include message details.
Add message to lock screen
To add your name or a short message to your
1.
Go to
Settings
> Security & Location.
2.
Touch Lock screen preferences > Lock screen message.
3.
Type the text to display and touch Save.
Tip: Don't put your mobile number as contact info on your lock screen unless you can access your
voicemail from another device.
Quickly tighten lock screen security
Unlocking with the
fingerprint sensor
secure and minimize when you need to enter your PIN, pattern, or password. But sometimes you need to
trade convenience for more security. You can temporarily tighten locks and prevent lock screen
notifications.
for your phone.
password, you can control which notifications show on your
lock screen
and setting up
remove
and re-add the fingerprint. If your finger is
> My apps & games.
lock
for anyone who finds your phone:
automatic unlocking
screen. (You can also
lock
make it easier to keep your phone
165
control
screen.
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