Problem Resolution - Gateway WGR-250 User Manual

Chapter 8: Troubleshooting

Problem resolution

Your wireless access point/router will not turn on (no LEDs)
■
Make sure that the AC adapter is plugged in and connected to the access point/router.
Caution
■ Make sure that the power strip, surge protector, or UPS (uninterruptable power supply)
is operating correctly.
You have forgotten your password
Press the button on the back of the access point/router for approximately 10 seconds
Reset
to reset the access point/router to the defaults, then use the default User Name and
Password (admin and admin) to access the Gateway Wireless Router Setup utility. Change
the password (see
write it down.
You are having problems connecting to the Internet
1
Turn off the computer, the access point/router, and the DSL or cable modem.
2
Turn on the DSL or cable modem and wait several minutes until the modem has
established communication with you ISP.
3
Turn on the access point/router, then turn on the computer.
If you still cannot connect, open the Gateway Wireless Router Setup utility and make
sure that the settings are all correct (see
page 15). You may need to enter additional information, for example your ISP may
require a specific MAC address setting on your access point/router (see
default access point/router settings" on page
90
Use only the power cord and AC adapter provided with the
access point/router. Use of an unauthorized power cord or
AC adapter may cause damage to your access point/router
and void your warranty.
"Establishing an access point/router security scheme" on page
www.gateway.com
"Configuring the access point/router" on
63).
68) and
"Changing