Saito FG-17 Owner's Operating Instruction Manual page 17

original boxes may be included, but are not designed
to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as
Horizon is not responsible for merchandise until
it arrives and is accepted at our facility. An Online
Service Request is available at Horizon Hobby
Service Center. If you do not have internet access,
please contact Horizon Product Support to obtain a
RMA number along with instructions for submit-
ting your product for service. When calling Horizon,
you will be asked to provide your complete name,
street address, email address and phone number
where you can be reached during business hours.
When sending product into Horizon, please include
your RMA number, a list of the included items, and
a brief summary of the problem. A copy of your
original sales receipt must be included for warranty
consideration. Be sure your name, address, and
RMA number are clearly written on the outside of
the shipping carton.
Notice: Do not ship LiPo batteries to Horizon. if
you have any issue with a LiPo battery, please
contact the appropriate Horizon Product Support
office.
Warranty Requirements
For Warranty consideration, you must include
your original sales receipt verifying the proof-of-
purchase date. Provided warranty conditions have
been met, your Product will be serviced or replaced
free of charge. Service or replacement decisions are
at the sole discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty,
service will be completed and payment will be
required without notification or estimate of the
expense unless the expense exceeds 50% of the
retail purchase cost. By submitting the item for
service you are agreeing to payment of the service
without notification. Service estimates are available
upon request. You must include this request with
your item submitted for service. Non-warranty ser-
vice estimates will be billed a minimum of ½ hour of
labor. In addition you will be billed for return freight.
Horizon accepts money orders and cashier's checks,
as well as Visa, MasterCard, American Express, and
Discover cards. By submitting any item to Horizon
for service, you are agreeing to Horizons Terms and
Conditions found on our website Horizon Hobby
Service Center.
Notice: the sale, warranty and service of Saito
products distributed by Horizon is limited to the
geographic regions of North America, central
America and South America. Saito products
distributed by Horizon cannot be purchased in
other regions and may not be compliant with
applicable regulations. if non-compliant product
is received by Horizon for service, it will be
returned unserviced at the sole expense of the
purchaser.
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