Ask Proxima C300 Frequently Asked Questions

ASK Proxima C300 and C300HB (DP8000 and DP8000HB) Projectors
Frequently Asked Questions: Video

The colors on the video image are incorrect.

Do the following after attempting to adjust the color in the Picture menu. You can access the picture menu by pressing the
Menu button and navigating to Basic > Setup > Picture.
1. Reset the projector to the factory default settings. Press the Menu button. Then navigate to Basic > Setup > Service.
Select Factory Reset. Note that if you have created special settings (for example, colors and sources), these will be
reset to the original defaults.
2. Change sources. Try connecting the projector to another video source.
3. Try different cables. It could be a faulty cable. Check the cables for bent or broken pins. If any pins are damaged,
the cable will need to be replaced with an ASK Proxima-approved cable. Please contact ASK Proxima Technical
Support for part information.
4. Upgrade the projector system software. More information about software upgrades is available on the C300 Software
webpage.
5. If the projector still will not display the image, it is possible that there is an internal problem that requires repair.
Take the projector to your dealer or contact ASK Proxima Technical Support.
The image is not perfectly rectangular. ("Keystoning")
When a projected image is wider at the top or the bottom, or taller on the right or left side, we say that the image is
'keystoned'. Keystoning happens when your projector is not perpendicular to the screen, either in the vertical plane or the
horizontal plane.

Correcting vertical keystoning

If you use the elevator to tilt the front of the projector up so you can get the image higher on the wall, the image will suffer
from vertical keystoning. Likewise, if you mount the projector on the ceiling and need to tilt it to get the image on the
screen, you'll also get a keystoned image.
or
1. Try raising or lowering the projector. You can correct for keystoning by making sure the projector is placed
perpendicular to the viewing screen. For example, it may be necessary to place the unit on a higher surface to
correct the image. Or you can add an extension to a ceiling mount that allows you to mount the projector lower.
2. Finally, change the Keystone setting. You can use the Keystone function on the projector keypad or in the menu of
the projector to adjust the keystone digitally. You can adjust keystone between -15 to +40 degrees.
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