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Troubleshooting
Malfunctions often have simple explanations. Refer to the table
before calling the after-sales service as you may be able to
remedy the fault yourself.
Malfunction table
If a dish doesn't turn out as well as you had hoped, refer to the
section Tested for you in our cooking studio, where you will
find plenty of cooking tips and tricks.
Problem
Possible cause Remedy/information
The oven does
The circuit
not work.
breaker is
defective.
Power cut
The oven does
There is dust on
not heat up.
the contacts.
:
Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be carried
out by one of our trained after-sales engineers.
Replacing the bulb in the oven ceiling light
If the bulb in the oven light fails, it must be replaced. Heat-
resistant, 40 watt spare bulbs can be obtained from our after-
sales service or a specialist retailer. Only use these bulbs.
After-sales service
Our after-sales service is there for you if your appliance needs
to be repaired. We will always find the right solution in order to
avoid unnecessary visits from a service technician.
E number and FD number
When calling us, please give the product number (E no.) and
the production number (FD no.) so that we can provide you with
the correct advice. The rating plate containing these numbers
can be found on the right-hand side of the oven door. You can
make a note of the numbers of your appliance and the
telephone number of the after-sales service in the space below
to save time should it be required.
E no.
O
After-sales service
Please note that there will be a fee for a visit by a service
technician in the event of a malfunction, even during the
warranty period.
After-sales contact details for all countries can be found in the
attached after-sales service directory.
Look in the fuse box and
check that the circuit
breaker is in working order.
Check whether the kitchen
light or other kitchen appli-
ances are working.
Turn the control knobs back
and forth several times.
FD no.
:
Risk of electric shock!
Switch off the circuit breaker in the fuse box.
Place a tea towel in the oven when it is cold to prevent
1.
damage.
Unscrew the glass cover by turning it anti-clockwise.
2.
Replace the bulb with one of the same type.
3.
Screw the glass cover back in.
4.
Remove the tea towel and switch on the circuit breaker.
5.
Glass cover
You must replace a damaged glass cover. Suitable glass
covers may be obtained from the after-sales service. Please
specify the E number and FD number of your appliance.
15
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