Common
What You
Symptoms
Experience
Missing Color
Picture missing
color
Wrong Color
Picture color
not good
Image retention
Faint shadow
from a static
from the static
image left on
image displayed
the monitor for
appears on the
a long period of
screen
time
Possible Solutions
• Perform monitor self-test.
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Check for bent or broken pins in the video cable
connector.
• Change the settings of the Preset Modes in the
Color menu OSD depending on the application.
• Adjust R/G/B value under Custom Color in Color
menu OSD.
• Change the Input Color Format to PC RGB or
YPbPr in the Color menu OSD.
• Run the built-in diagnostics.
• Set the screen to turn off after a few minutes
of screen idle time. These can be adjusted in
Windows Power Options or Mac Energy Saver
setting.
• Alternatively, use a dynamically changing
screensaver.
Troubleshooting
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