Cannot Scroll With The Touch Pad - Panasonic Toughbook CF-F8EWAZZJM Reference Manual

Troubleshooting (Advanced)

Cannot scroll with the Touch Pad

Click (Start) - [All Programs] - [Panasonic] - [Touch Pad Utility] to start up the Touch Pad utility.
Click (Start) - [All Programs] - [Panasonic] - [Touch Pad Utility settings] - [General settings], and check that the check
mark is added for [Activate Touch Pad function].
If horizontal scrolling is not possible, in the above sequence, check that the check mark is added for [Activate horizontal
scroll function] in [General settings].
If a message appears indicating that "Flat Pad communication failed, so cannot start up Touch Pad utility," check the fol-
lowing, and make the appropriate settings.
• If an external mouse is connected:
External mouse applications and drivers cannot be used at the same time as the Touch Pad utility. Use either the Touch
Pad or an external mouse.
When using an external mouse
Uninstall the Touch Pad utility using the following pro-
cedures.
Click / on the notification area, and click
A
[Exit].
Click (Start) - [Control Panel] - [Uninstall a
B
program].
Click [Touch Pad Utility], and click [Uninstall] to
C
remove the program.
If the error message continues to appear even after confirming the above items, or if there is no external mouse connected:
If an application with a high CPU usage rate is running, exit this application, and click
A
Programs] - [Panasonic] - [Touch Pad Utility].
Uninstall and then reinstall the Synaptics TouchPad driver and Touch Pad utility. (
B
When using the Touch Pad
Uninstall the external mouse application and driver.
( page 81)
Check to ensure that [Touch Pad] is set to [Enabled] in the
[Main] menu of the Setup Utility.
Use the following procedures to confirm that the Touch Pad
driver has been installed.
Click (Start) - [Computer] - [System properties] -
A
[Device Manager].
A standard user needs to enter an administrator
password.
Double-click [Mice and other pointing devices]. Confirm
B
that [Synaptics PS/2 Port TouchPad] is in this list.
Disconnect the external mouse and restart your computer.
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(Start) - [All
page 80)