Troubleshooting (Basic) - Panasonic CF-S10CDHZ1M Operating Instructions Manual

Troubleshooting (Basic)

Follow the instructions below when a problem has occurred. There is also an advanced troubleshooting guide in the
"Reference Manual". For a software problem, refer to the software's instruction manual. If the problem persists, contact
your technical support office. You can also check the computer's status in the PC Information Viewer (
Manual "Check the Computer's Usage Status").
Starting Up and Sleep and Hibernation Mode
The computer does not
power on/
The power indicator or bat-
tery indicator is not lit.
Windows does not start up.
After adding or changing the
RAM module, the power is
turned on but nothing is dis-
played on the screen.
Cannot boot from internal
CD/DVD drive.
You have forgotten the
password.
"Remove disks or other
media. Press any key to
restart" or a similar mes-
sage appears.
[Executing Battery Recali-
bration] screen appears.
The computer will not auto-
matically enter sleep or
hibernation.
24
Connect the AC adaptor.
Insert a fully charged battery.
Remove the battery pack and the AC adaptor, then connect them again.
If an additional RAM module has been inserted, remove the RAM module and check to
see if the RAM module is the recommended one.
When the CPU temperature is high, the computer may not start up to prevent overheating of
the CPU. Wait until the computer cools down, and then turn the power on again. If the com-
puter does not power on even after cooling down, contact your technical support office.
Pull out the AC cord and wait for more than 1 minute to reconnect the AC cord.
Remove all peripheral devices (e.g. USB memory).
If the power indicator is lit, slide the power switch for four seconds or longer to turn off,
then turn on again.
Using the following procedure, start up in Safe Mode, and check the error details.
A Turn on the computer, and when the [Panasonic] boot screen disappears (after enter-
*1
ing the password if one is set) hold down
B Release your finger when [Windows Advanced Options Menu] is displayed, and with
or , select [Safe Mode], then press
Follow the on-screen instructions.
*1
Supervisor Password or User Password set with the Setup Utility
F9 in the Setup Utility to return the Setup Utility settings (excluding the pass-
Press
words) to the default values. Start the Setup Utility and make the settings again.
Turn off the computer and remove the RAM module, then confirm whether the RAM
module has compliant to specification. When the RAM module has conformed to specifi-
cation, install it again.
Make sure that the bootable CD/DVD is set properly.
Start the Setup Utility, and confirm the following settings.
• [Optical Drive] is set to [Enabled] in the [Advanced] menu.
• [Optical Drive Power] is set to [On] in the [Main] menu.
• [Boot Option #1] is set to [CD/DVD Drive] in the [Boot] menu.
When an external CD/DVD drive is connected, you cannot boot from the internal CD/DVD drive.
Supervisor Password or User Password: Contact your technical support office.
Administrator password:
• If you have another account with Administrator authority, log-on with it, then delete the
password for the problem account.
• If you have a password reset disk, click [Reset password] displayed after the password
input error, then follow the on-screen instructions to set a new password.
• If you cannot do either of the above, you will need to reinstall (
A floppy disk is in the floppy disk drive and it does not contain system startup informa-
tion. Remove the floppy disk and press any key.
This message may appear with some devices connected to the USB port. Remove the
device or set [Legacy USB Support] to [Disabled] in the [Advanced] menu of the Setup Utility.
If the problem persists after removing the disk, it may be a hard disk failure. Perform the rein-
stallation and return the hard disk to its condition at the time of purchase. (
problem persists even after the reinstallation, contact your technical support office.
The Battery Recalibration was canceled before Windows was shut down last time. To
start up Windows, turn off the computer by the power switch, and then turn on.
If you connect to a network using wireless LAN function, perform access point settings.
( Reference Manual "Wireless LAN")
If you do not use wireless LAN function, turn off wireless LAN function. (
ence Manual "Disabling/Enabling Wireless Communication")
Make sure that you are not using any software that regularly accesses the hard disk.
F8 .
Enter .
page 22) and setup Windows.
Reference
page 22) If the
Refer-