Philips OlfaPure User Manual page 9

6 Smart Aroma troubleshooting
Problem 1
Philips car aroma diffuser
sometimes stops working after
being connected to a battery bank.
Solution 1
Philips car aroma diffuser has
been designed for automotive
use, the device can also work
when the USB cable is plugged
to a socket at home via an
adopter, on the other hand,
for power banks there might
be compatibility issues.
Problem 2
There is sound coming from
Philips car aroma diffuser
when it is switched on.
Solution 2
This sound comes when the
device is in operation and is
the sound of the motor. when
device is powered on or we
switch the scent by single
touch of the top button or by
using app.
Problem 3
Philips car aroma diffusor
doesn't work after USB cable
insert.
Solution 3
Please touch the power button
to start Philips car aroma
diffuser, it will be in manual
mode when 1st time connect.
Problem 4
Philips car aroma can't connect
with app.
Solution 4
Check the Bluetooth function
is enabled in your phone, then
follow page 7 to connect the
device via app.
Problem 5
How can I know which scent is
turned on?
Solution 5
The scent type can be checked
via the app, please use the app
to manage the type of scent
you want.
Problem 6
Can I use all the scents in
device at the same time?
Solution 6
No, only one scent can be
activated at a time, but you
can set the schedule for
different scent via app.
7
Problem 7
Can I open and remove
the cartridge when that is
running?
Solution 7
Open and remove is forbidden
which may cause the device
malfunction or some cartridge
reading issues.
Problem 8
Is there any harmful to my
body if continuous to use the
diffuser?
Solution 8
Each scent has IFRA certificate
which can prove the material is
safe to use.
Problem 9
Why my cartridge can't be
recognized sometimes during
working?
Solution 9
Please don't use hand or other
object to touch the surface of
sim card in cartridge in order
to protect the cartridge data
reading effectively. Please also
don't remove the cartridge
when device power is on.