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Sony Xperia ZR Troubleshooting Manual

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Troubleshooting Guide
- mechanical -
TM
Xperia
ZR
C5502, C5503, M36h
1273-7035 Rev 3
© Sony Mobile Communications AB – Company Internal

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  • Page 1 Troubleshooting Guide - mechanical - Xperia C5502, C5503, M36h 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal...

  • Page 2: Table Of Contents

    1.16.1 Gyroscope test fails .................. 25 1.17 Ambient Light Sensor ................ 26 1.17.1 Light Sensor malfunctions ............... 26 1.18 Proximity switch ................. 27 1.18.1 Proximity switch malfunctions ..............27 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 2(40)
  • Page 3 1.35.1 No/Poor signal ................... 39 Revision History ................40 You shall always after verifying the problem, start the trouble shooting with the Emma Service“Refurbish”. Software release information about improvements are found: www.sonymobile.com/Update 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 3(40)

  • Page 4: Problem Areas

    Check: Inspect the battery contact pins. Action: If dirty or oxidized – clean the contact pins. Check: Inspect the power key. Action Refer to section 1.2.3 ‘On/Off Key’. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 4(40)

  • Page 5: Keys

    2. If dirty or oxidized – clean the BtB connector. Check: Inspect the FPC Relay. Action: 1. If the FPC Relay is damaged – replace it. 2. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 5(40)

  • Page 6: Volume Key

    2. If dirty or oxidized – clean the BtB connector. Check: Inspect the FPC Relay. Action: 1. If the FPC Relay is damaged – replace it. 2. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 6(40)

  • Page 7: On/Off Key

    2. If dirty or oxidized – clean the BtB connector. Check: Inspect the FPC Relay. Action: 1. If the FPC Relay is damaged – replace it. 2. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 7(40)

  • Page 8: Back, Home, Menu And Multitask Keys

    Troubleshooting Guide (mech) Problem Areas: Keys 1.2.4 Back, Home, Menu and Multitask Keys Action Refer to section 1.3 ‘Touch Screen’. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 8(40)

  • Page 9: Touch Screen

    Display and also the connector on the Main PBA. Action: 1. If the Display, the flex film or the connectors is damaged - replace the Display. 2. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 9(40)

  • Page 10: Display

    Display and also the connector on the Main PBA. Action: 1. If the Display, the flex film or the connector is damaged - replace the Display. 2. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 10(40)

  • Page 11: Led/Illumination

    Inspect the connection between the Display and the main PBA. Action: 1. If not properly connected – disconnect and reconnect. 2. If dirty or oxidized – clean the BtB connector. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 11(40)
  • Page 12 Display and also the connector on the Main PBA. Action: 1. If the Display, the flex film or the connector is damaged - replace the Display. 2. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 12(40)

  • Page 13: Speaker

    2. If the Cover Battery is damaged – replace it. Check: Inspect the Net Speaker on the Cover Main. Action: If the net is clogged or damaged – replace it. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 13(40)
  • Page 14 Inspect the whole FPC Relay with connectors. Action: 1. If not properly connected – disconnect and reconnect. 2. If the FPC Relay is damaged – replace it. 3. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 14(40)

  • Page 15: Earphone

    Check: Inspect the flex of the ear speaker. Action: 1. If the flex or its pads are damaged – replace the Cover Main. 2. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 15(40)

  • Page 16: Microphone

    2. If Cover Main is damaged – replace it. Check: Inspect the Cushion Mic in the Cover Main. Action: If the Cushion Mic is damaged or misalign – replace it. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 16(40)
  • Page 17 Inspect the whole FPC Relay with the BtB connector. Action: 1. If not properly connected – disconnect and reconnect. 2. If the FPC Relay is damaged – replace it. 3. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 17(40)

  • Page 18: Secondary Microphone

    2. If the BtB connector isn’t properly connected – disconnect and reconnect. 3. If the MIC or the flex of the FPC PBA NFC is damaged – replace the FPC PBA NFC. 4. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 18(40)

  • Page 19: Vibrator

    Inspect the whole FPC Relay with the BtB connector. Action: 1. If not properly connected – disconnect and reconnect. 2. If the FPC Relay is damaged – replace it. 3. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 19(40)

  • Page 20: Camera

    2. If the Camera or the flex film is damaged – replace the Camera. 3. If camera functional occurred – verify with a known functioning Camera before replacement of the Camera. 4. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 20(40)

  • Page 21: Secondary Camera

    3. If the Gasket Chat Camera is damaged – replace it. Check: Check the camera window in the Display. Action: 1. If scratched or damaged – replace the Display. 2. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 21(40)

  • Page 22: Flash Led

    1. If the BtB connector isn’t properly connected – disconnect and reconnect. 2. If the FPC PBA NFC or its flex is damaged – replace it. 3. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 22(40)

  • Page 23: Bluetooth, Wlan Or Gps

    1. If dirty or oxidized – clean the pad and pin. 2. If the pad in the Cover Main is damaged – replace the Cover Main. 3. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 23(40)

  • Page 24: Nfc

    1. If the FPC PBA NFC or its flex is damaged – replace it. 2. If the pads or antenna in Cover Main is damaged – replace the Cover Main. 3. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 24(40)

  • Page 25: Compass

    Replace the Main PBA. Problem Areas 1.15 Accelerometer 1.15.1 Accelerometer test fails Action: Replace the Main PBA. Problem Areas 1.16 Gyroscope 1.16.1 Gyroscope test fails Action: Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 25(40)

  • Page 26: Ambient Light Sensor

    Inspect the FPC Top Compl. Action: 1. If not properly connected – disconnect and reconnect. 2. If the FPC Top Compl is damaged – replace it. 3. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 26(40)

  • Page 27: Proximity Switch

    Inspect the FPC Top Compl. Action: 1. If not properly connected – disconnect and reconnect. 2. If the FPC Top Compl is damaged – replace it. 3. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 27(40)

  • Page 28: Pressure Sensor

    1.19.1 Pressure Sensor test fails This test is not applicable for this product. Problem Areas 1.20 Water Proof 1.20.1 Water Proof fails This test is not applicable for this product. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 28(40)

  • Page 29: Real Time Clock

    1.21.1 Real Time Clock test fails Action: Replace the Main PBA. Problem Areas 1.22 Total call time 1.22.1 Total call time test fails Action: Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 29(40)

  • Page 30: Storage

    Action: 1. If dirty or clogged – clean the holder. 2. Replace the Main PBA. Problem Areas 1.24 Security 1.24.1 Security fails Action: Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 30(40)

  • Page 31: Fm Radio

    2. If dirty or oxidized – clean the BtB connector. Check: Inspect the FPC Top Compl. Action: 1. If the FPC Top Compl is damaged – replace it. 2. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 31(40)

  • Page 32: Battery Health Test

    1.27.1 Flip slider counter fails This test is not applicable for this product. Problem Areas 1.28 Verify Certificates 1.28.1 Verify certificates fails This test is not applicable for this product. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 32(40)

  • Page 33: Irda Test

    1.30 TV-Out Test 1.30.1 TV-Out test fails Check: Inspect the USB connector. Action: 1. If dirty, clogged or oxidized – clean the connector. 2. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 33(40)

  • Page 34: Sim

    SIM is being used. Action: 1. Use a proper operator SIM or test SIM. 2. Customize in Emma to the correct SI according label. 3. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 34(40)

  • Page 35: Charging (Usb And Easy Charger)

    If clogged – clean the USB connector. Check: Inspect the Easy charger pads in the Cover Main. Action: 1. If dirty or oxidized – clean pads. 3. If damaged – replace the Cover Main. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 35(40)
  • Page 36 Problem Areas: Charging Check: Inspect the Easy charger pads on the Main PBA. Action: 1. If dirty or oxidized – clean the pads. 2. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 36(40)

  • Page 37: Accessory By Wire

    2. If dirty or oxidized – clean the BtB connector. Check: Inspect the FPC Top Compl. Action: 1. If the FPC Top Compl is damaged – replace it. 2. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 37(40)

  • Page 38: Data Communication

    1.34.1 Data transfer via System Connector fails Check: Inspect the USB connector. Action: 1. If dirty, clogged or oxidized – clean the connector. 2. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 38(40)

  • Page 39: Network & Signal

    3. If the RF Coax Cable is damaged – replace it. 4. If the Cover Main is damaged – replace it. 5. Replace the Main PBA. 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 39(40)

  • Page 40: Revision History

    Troubleshooting Guide (mech) Revision History Rev. Date Changes / Comments 2013-June-14 Initial release 2013-June-18 Update due to system failure. 2013-June-19 Updated the camera instruction in chapter 1.10 1273-7035 Rev 3 © Sony Mobile Communications AB – Company Internal 40(40)

This manual is also suitable for:

C5502C5503M36h

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