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Before Requesting Service
Check the following before requesting service from the Service Centre.
Operation
Sound
Odours
28
English
The air purifier does not operate.
• Check the power supply and turn on the air purifier again.
• Make sure that the power plug is plugged in, and then turn on
the air purifier again.
If it still does not operate, try a different power outlet.
• Make sure that the front panel is closed properly.
The air purifier makes strange noises.
• If you move the product during operation, it may cause noise.
Turn off the power before moving the product.
The air purifier smells strange.
• Because the air purifier sucks and circulates indoor air, if you
use it in a closed space for a long time, odours generated in
your home can saturate the filters.
– Remove the pre-filter, 2-in-1 filter. See if any of them smell
and clean or replace them when necessary.
You will be charged for replacing filters regardless of the
remaining warranty.
– Open the doors and windows, and then operate the product
for 3 to 4 hours.
– When grilling or frying food ingredients such as fish and
meat, ventilate the room well and operate the air purifier
once the odours are sufficiently removed.
• Filters can become the source of odours when you use the
product along with air fresheners, diffusers, scented candles or
cleaning agents, or in a recently furnished room (e.g. new paint
or wallpaper).
– Ventilate until the odours are completely removed, and then
operate the product.
• Operating your air purifier in a room that is constantly humid or
exposing it to moisture from a humidifier can cause the filters
to smell after some time.
– If the filters smell due to moisture, dry them well in sunlight
before using them again.
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