TABLE OF CONTENTS TABLE OF CONTENTS 3 SAFETY INSTRUCTIONS 19 SMART FUNCTIONS IMPORTANT SAFETY INSTRUCTIONS LG ThinQ Application 8 PRODUCT OVERVIEW 22 MAINTENANCE Exterior Parts Air Filter Interior Parts 23 TROUBLESHOOTING 9 INSTALLATION Before Calling for Service Electrical Data Normal Sounds You May Hear...
SAFETY INSTRUCTIONS 3 EN SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages. This is the safety alert symbol.
Page 4
● If you detect a strange sound, a chemical or burning smell, or smoke coming from the appliance, unplug it immediately, and contact an LG Electronics Customer Information Center. ● Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull straight out from the outlet.
Page 5
● If water enters the product, turn off the power at the main circuit, then unplug the product and call for service. ● If the product has been submerged, contact an LG Electronics Customer Information Center for instructions before resuming use.
Page 6
SAFETY INSTRUCTIONS CAUTION To reduce the risk of minor or moderate injury to persons, malfunction, or damage to the product or property when using this product, follow basic precautions, including the following: INSTALLATION ● Take care when installing the product that exhaust or condensation does not damage nearby property.
Page 7
SAFETY INSTRUCTIONS 7 EN REFRIGERANT (FOR R32 ONLY) WARNING ● Do not use means to accelerate the defrosting process or to clean, other than those recommended by the manufacturer. ● The appliance shall be stored in a room without continuously operating ignition sources (for CAUTION associated with older units.
PRODUCT OVERVIEW PRODUCT OVERVIEW Exterior Parts Interior Parts Control Panel Evaporator Remote Control Air Guide Air Filter Control Box Brace Compressor Front Grille Condenser Air Inlet Base Pan Cabinet Power Cord Air Outlet...
INSTALLATION INSTALLATION WARNING Electrical Data ● This appliance should be installed in Power cord may include a current interrupter accordance with the National Electrical device. TEST and RESET buttons are provided Code. on the plug case. The device should be tested on ●...
INSTALLATION 11 EN How to Install the Unit NOTE ● All supporting parts should be secured to firm To prevent vibration and noise, make sure wood, masonry, vinyl, fiberglass, or metal. the unit is installed securely and firmly. ● This product is a window air conditioner. Install the unit out of direct sunlight.
INSTALLATION Insert the hooks on the lower panel guides Preparation of Cabinet into the slots on the bottom of the cabinet. Make sure that the flanges on the lower Remove 4 screws which fasten the cabinet panel guides will face toward the inside of at both sides and at the back.
INSTALLATION 13 EN Cabinet Installation Loosely assemble each sill support. Inside Sill Sill Support Center Line Bolt Outside Sill NOTE ● If the distance to the outer window sill is not that deep, you may not need the bolt and nut. Open the window.
INSTALLATION Mount the cabinet to the window sill using CAUTION 3 type B screws in the holes on the front angle. ● The unit is heavy. Use an assistant to help lift the unit and set it in place. Lifting and maneuvering the unit by yourself could result in injury.
Page 15
INSTALLATION 15 EN After the air conditioner is installed, Before installing the front grille, fold out the measure the curtain panel on each side vent control lever located to the left and cut the adhesive-backed heatproof of the control panel, as shown below. foam to fit each panel.
OPERATION OPERATION Control Panel and Remote Control Remote Control Auto Clean(3 s) Light Off(3 s) NOTE ● The feature may be changed according to the type of model. Power Energy Saver - In this mode the compressor and fan turn off when the set Press to turn the air conditioner ON or OFF.
OPERATION 17 EN Using the Light Off Function Clean Filter The Clean Filter LED lights up to notify you You can set the brightness of the control panel, Temp ● Mode Press button on the remote control for together on the control panel to turn off the 3 seconds, or Clean Filter light.
OPERATION Air Direction Wireless Remote Control Inserting Batteries of the air conditioner’s louvers. If the display screen of the remote control begins to fade, replace the batteries. Insert AAA (1.5 V) Direction batteries before using the remote control. Remove the cover on the back of the remote control.
Smart Diagnosis manual. If you experience a problem while using the • LG ThinQ is not responsible for any network appliance,this smart diagnosis feature will help connection problems or any faults, you diagnose the problem.
Page 20
LG Electronics will also provide open source code ● Launch the LG ThinQ application and select the to you on CD-ROM for a charge covering the cost Smart Diagnosis feature in the menu. Follow...
Page 21
SMART FUNCTIONS 21 EN FCC Notice FCC RF Radiation Exposure Statement This following notice cover the transmitter This equipment complies with FCC radiation module contained in this product. exposure limits set forth for an uncontrolled This equipment has been tested and found environment.
MAINTENANCE MAINTENANCE 40 °C (104 °F). WARNING Before cleaning or performing maintenance, disconnect the power supply and wait until the fan stops. Gently shake the excess water from the Air Filter if cleaning is necessary. Trapped particles in the Cleaning the Air Conditioner ●...
TROUBLESHOOTING 23 EN TROUBLESHOOTING Before Calling for Service The appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the following before you call for service.
Page 24
TROUBLESHOOTING Problem Possible Cause Solutions Make sure the air conditioner plug The air conditioner is unplugged. is pushed completely into the outlet. Check the house fuse/circuit The fuse is blown/circuit breaker breaker box and replace the fuse or is tripped. reset the breaker.
Page 25
Set temperature too low. Increase set temperature. Can't connect the Air conditioner is turned off. Turn the air conditioner on. LG ThinQ App. to the air conditioner. Wireless router is turned off. Turn the router on. Move the router closer to the air...
Page 26
TROUBLESHOOTING Wi-Fi Problem Possible Cause Solutions Delete your home Wi-Fi network The password for the Wi-Fi and begin the registration process network was entered incorrectly. again. Turn off the Mobile data on your Mobile data for your smartphone smartphone before registering the is turned on.
If during in-home service repair cannot be completed, it may be necessary to remove, repair and return the product. If in-home service is unavailable, LG may elect, at our option, to provide for transportation of our choice to and from a LG authorized service center.
Page 28
HOW TO OBTAIN WARRANTY SERVICE & ADDITIONAL INFORMATION: Call 1-800-243-0000 or visit our website at www.lg.com. Mail to: LG Customer Information Center (ATTN: CIC) 201 James Record Road, Huntsville, AL 35824...
Page 29
Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
Page 30
You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by either: (i) sending an e-mail to optout@lge.com, with the subject line: “Arbitration Opt Out”...
Page 31
LG Customer Information Center 1-800-243-0000 Register your product Online! LG Electronics Inc. www.lg.com 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
Need help?
Do you have a question about the LW1221IVSM and is the answer not in the manual?
Questions and answers