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Panasonic KX-TG2356 Operating Instructions Manual

2.4 ghz digital cordless answering system
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2.4 GHz Digital Cordless Answering System

Operating Instructions

Model No.
Pulse-or-tone dialing capability
The unit is Caller ID compatible. To display the caller's name and phone number,
you must subscribe to Caller ID service.
Charge the battery for 6 hours before initial use.
Panasonic World Wide Web address:
for customers in the USA or Puerto Rico



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  Summary of Contents for Panasonic KX-TG2356

  • Page 1: Operating Instructions

    The unit is Caller ID compatible. To display the caller’s name and phone number, you must subscribe to Caller ID service. PLEASE READ BEFORE USE AND SAVE. Charge the battery for 6 hours before initial use. Panasonic World Wide Web address: for customers in the USA or Puerto Rico...
  • Page 2 Thank you for purchasing your new Panasonic cordless telephone. Please read the IMPORTANT SAFETY INSTRUCTIONS on page 77 before use. Read and understand all instructions. Caller ID and Call Waiting Service, where available, are telephone company services. After subscribing to Caller ID this phone will display a caller’s name and phone number.
  • Page 3: For Best Performance

    For Best Performance Battery Charge The handset is powered by a rechargeable Nickel- Metal Hydride (Ni-MH) battery. Charge the battery for 6 hours before initial use (p. 10). Base Unit Location/Noise Calls are transmitted between the base unit and handset using wireless radio waves.
  • Page 4: Table Of Contents

    Recording Mode ..24 Message Alert ..24 Telephone System Making Calls ... . . 25 Using the Handset .
  • Page 5 Answering System Automatic Answering Operation ....52 Setting the Unit to Answer Calls ....52 Monitoring Incoming Calls .
  • Page 6: Location Of Controls

    Location of Controls Base unit [ANSWER ON] Button and Indicator (p. 52) Display (p. 8) [MEMO] Button (p. 58) [GREETING REC] (Record) Button (p. 20) [GREETING CHECK] Button (p. 21) Charge Contacts (p. 11) [*] (TONE) Button (p. 48) [REDIAL] Button (p. 28) CHARGE Indicator (p.
  • Page 7: Location Of Controls

    Handset Back side Speaker Headset Jack (p. 64) [C] (TALK) Button (p. 25) [s] (Speakerphone) Button (p. 25) [*] (TONE) Button (p. 48) [HOLD/INTERCOM] Button (p. 26, 43) For assistance, please call: 1-800-211-PANA(7262) Location of Controls Display Charge Contacts (p. 11) Ringer/Message Alert Indicator (p.
  • Page 8 Location of Controls Handset soft keys Talk 00-00-32 (VE) Mute Pressing the right soft key selects mute “Mute ”. Pressing the left soft key selects Voice Enhancer “ (VE)”. • When a function name does not appear above a soft key, the soft key has no function.
  • Page 9: Installation

    Connections Fasten the cords. Hooks • USE ONLY WITH Panasonic AC ADAPTOR PQLV1 (Order No. PQLV1Z). • The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) • If your unit is connected to a PBX which does not support Caller ID, you cannot access Caller ID services.
  • Page 10: Installing The Battery In The Handset

    Installation Installing the Battery in the Handset Insert the battery (1), and press it down until it snaps into the compartment (2). Close the cover. To replace the battery: Press the notch on the cover firmly and slide it as indicated by the arrow.
  • Page 11: Battery Replacement

    “Recharge battery” is displayed and/or “7” continues to flash, or “Charge for 6h” and “8” are displayed, the battery may need to be replaced. Please order a new Panasonic HHR-P104 battery at the telephone number shown on page 2. To replace the battery, see page 10.
  • Page 12: Programmable Settings

    Programmable Settings Programming Guidelines This unit has several programmable functions which can be selected from the function menu on the display (p. 13). The soft keys selects the functions displayed above each soft key. When “ ” or “ ” is displayed, navigator key scrolls through the menu.
  • Page 13: Function Menu Table

    Function Menu Table You can use the following functions to customize your unit. See the corresponding pages for function details. • After pressing [MENU], you can also program menu items directly by pressing ([0] to [9], [*] and [#]) instead of using the soft keys (p. 65–66). Main menu (p.
  • Page 14: Date And Time

    Programmable Settings Date and Time We recommend you set the date and time so that the unit will announce the day and time each message was recorded when you play back messages. Press [MENU]. Scroll to “Date and time” by pressing [d] or [B], then press Select.
  • Page 15: Display Language

    Display Language You can select either “English” or “Spanish” as the display language. The factory preset is “English”. Press [MENU]. Scroll to “Initial setting” by pressing [d] or [B], then press Select. Scroll to “Change language” by pressing [d] or [B], then press Select. To change from English to Spanish, press Español.
  • Page 16: Line Mode

    Programmable Settings Line Mode Handset The line mode is preset to “B” and generally should not be adjusted. If “Line in use” on the handset and “ displayed properly, the line mode selection is incorrect. Set line mode to “A”. Press [MENU].
  • Page 17: Ringer Volume

    Ringer Volume You can select the handset or base unit ringer volumes to high, medium, low, or off. The factory preset is HIGH. If the handset and base unit ringer is turned off, the handset or base unit will ring at the low level for intercom calls, and will not ring for outside calls.
  • Page 18: Ringer Tone

    • If you subscribe to a Distinctive Ring Service (such as IDENTA-RING) from your telephone company with 2 or 3 consecutive rings, select a bell ringer pattern (Tone 1 to 3). If you select a melody pattern, you will not be able to distinguish lines by their ringers.
  • Page 19: Lcd Contrast

    Base unit ringer tone (use either the handset or the base unit) Base Unit Make sure the base unit is not being used. Press VOLUME [<] or [>], then select the desired ringer tone by pressing [1] to [7]. [1] to [3] : Bell ringer patterns •...
  • Page 20: Preparing The Answering

    Preparing the Answering System Greeting Message You can record a personal greeting message of up to 2 minutes. If you do not record your own message, one of two pre-recorded greetings will be played for callers (p. 21). The total recording time of all messages (greeting, incoming and memo) is about 16 minutes.
  • Page 21 To review the greeting Press [GREETING CHECK]. To erase the greeting Press [GREETING CHECK], then press [ERASE] while the recorded message is being played. • The unit will answer calls with a pre-recorded greeting (see below). Pre-recorded greeting If you do not record a greeting (p. 20), one of two greetings will be played when a call is received, depending on the caller’s recording time (p.
  • Page 22: Caller's Recording Time

    Preparing the Answering System Caller’s Recording Time You can select “1 minute”, “2 minutes”, “3 minutes” or “Greeting only” for the caller’s recording time. The factory preset is “3 minutes”. Press [MENU]. Scroll to “Initial setting” by pressing [d] or [B], then press Select. Press Select at “Set answering”.
  • Page 23: Number Of Rings

    Number of Rings You can select the number of times the unit rings before the Answering System answers a call, from “2” to “7” or “Toll saver”*. The factory preset is “4”. Press [MENU]. Scroll to “Initial setting” by pressing [d] or [B], then press Select.
  • Page 24: Recording Mode

    Preparing the Answering System Recording Mode Two recording modes are available. The factory preset is “Standard recording (16min)”, which provides more recording time (16min) and standard sound quality. “Enhanced recording (8 min)” provides less recording time (8 min) but clearer sound quality.
  • Page 25: Making Calls

    Making Calls Using the Handset Press [C]. • “Talk” is displayed. Dial a phone number. • The dialed number is displayed. • After a few seconds, the display will show the length of the call. To hang up, press [OFF] or place the handset on the base unit.
  • Page 26 Making Calls To dial after confirming the entered number Enter a phone number. 3334444| Clear Pause • If you misdial, press Clear. Enter the correct number. • If a pause is required when dialing, press Pause where needed (p. 49). •...
  • Page 27: Voice Enhancer Technology

    Voice Enhancer Technology Panasonic’s Voice Enhancer Technology clarifies the voice of the person you are talking to, reproducing a more natural-sounding voice that is easier to hear and understand. Voice Enhancer Technology can be turned on or off. The factory preset is OFF.
  • Page 28: Using The Base Unit

    Making Calls Using the Base Unit Press [SP-PHONE]. • The SP-PHONE indicator lights. Dial a phone number. When the other party answers, talk into the MIC (microphone). To hang up, press [SP-PHONE]. • The indicator light goes out. • To switch to the handset while using the base unit speakerphone: —...
  • Page 29: Answering Calls

    Answering Calls When a call is received, the unit rings, “Incoming call” is displayed, and the Ringer/Message Alert indicator on the handset and “ flash rapidly. If you subscribe to Caller ID, see page 30. Handset Press [C] or [s]. •...
  • Page 30: Caller Id Service

    Caller ID Service This unit is compatible with Caller ID services offered by your telephone company. If you subscribe to Caller ID, caller names and phone numbers will be displayed and recorded in the Caller List. How Caller ID information is displayed and announced When a call comes in, the unit will ring and Caller ID information will be received.
  • Page 31: Talking Caller Id

    • If you subscribe to a Distinctive Ring Service (such as IDENTA-RING) from your telephone company with 2 or 3 consecutive rings, your unit may mute one or more of the rings in order to announce the name of the caller.
  • Page 32: Using The Caller List

    Caller ID Service Base unit Talking Caller ID feature This feature must be turned on or off for the base unit by using the handset. Press [MENU]. Scroll to “Initial setting” by pressing [ or [ ], then press Select. Scroll to “Set base unit”...
  • Page 33: Viewing The Caller List

    Viewing the Caller List Press Rcvd calls, [ Caller List. To search from the most recent call, press [ To search from the oldest call, press [ • The caller’s name, number and the time and date of the call are displayed. Name and phone number are alternately displayed as shown on the right.
  • Page 34: Editing The Caller's Phone Number

    – Area code • The order in which patterns displayed depends on how the telephone number is displayed in step 2. To call the edited number, press [C] or [s]. • If Caller ID Number Auto Edit is turned on (factory preset is on), phone numbers with the same area code as the number you edited will now be edited in the Caller List and each time you receive a call.
  • Page 35: Caller Id Number Auto Edit

    Caller ID Number Auto Edit Once you call back an edited number (p. 34), this unit can automatically edit incoming phone numbers from the same area code in the Caller List and each time you receive a call. For example, it can ignore the area code of calls originating from your area code, so that you can call these numbers from the Caller List without dialing the area code.
  • Page 36: Storing Caller Information In The Phone Book

    Using the Caller List Storing Caller Information in the Phone Book Handset Caller names and phone numbers that are in the Caller List can be stored in the phone book. Press Rcvd calls, [ Caller List. Scroll to the desired caller by pressing [ Press Select.
  • Page 37: Erasing Caller Information

    Erasing Caller Information To erase a specific caller Press Rcvd calls, [ Caller List. Scroll to the desired caller by pressing [ ], then press Erase. • To erase other items, repeat step 2. • To exit the Caller List, press [OFF]. To erase all entries Before erasing all entries, make sure that you have viewed all missed calls.
  • Page 38: Phone Book

    • To store numbers for calling card access (see “Chain Dial” on page 41), we recommend you add pauses after each item. Storing pauses with numbers will prevent misdialing (p. 49). The delay time necessary will depend on your telephone company. Handset Rcvd...
  • Page 39: Selecting Characters To Enter Names

    Selecting characters to enter names Enter names using the dialing buttons. Press each button until the desired character is displayed. • Pressing each button selects a character in the order shown below. Characters Keys # & ’ ( ) ; , – . / 1 a b c A B C 2 d e f D E F 3 g h i G H I 4...
  • Page 40: Dialing From The Phone Book

    Phone book items are sorted in the following order: Alphabet letters (Alphabetical) Space & ’ ( ) , – . / Telephone numbers (If no name is stored) Press [C] or [s]. • The displayed phone number is dialed. • If “No items stored” is displayed in step 1, the phone book is empty.
  • Page 41: Chain Dial

    Index table Keys Index Symbols, 1 A, B, C, 2 D, E, F, 3 G, H, I, 4 J, K, L, 5 Handset Chain Dial You can dial a combination of phone book or manual key pad entries while making a call.
  • Page 42: Editing An Item In The Phone Book

    Phone Book Editing an Item in the Phone Book Press Phone book. Press Search. Scroll to the desired item by pressing [ ], then press Edit. • To search for the item by initial, see page 40. Edit the name (p. 39), then press [ •...
  • Page 43: Intercom

    Intercom Intercom calls can be made between the handset and the base unit. Making Intercom Calls Handset From Press [HOLD/INTERCOM]. • The base unit will ring for 1 minute. • To stop paging, press [OFF]. When the paged party answers, start talking. •...
  • Page 44: Answering Intercom Calls

    Intercom Answering Intercom Calls Handset When a handset is paged, it rings and the Ringer/Message Alert indicator flashes rapidly. Press [C], [s] or [HOLD/INTERCOM]. • You can also answer a call by pressing any button except [d], [B] or [OFF]. To disconnect the intercom, press [OFF].
  • Page 45: Transferring A Call

    Transferring a Call You can transfer an outside call to the base unit or the handset. Handset From the Handset: (1) During a call, press [HOLD/INTERCOM]. • The call is put on hold. (2) Press Base. (3) Wait for the paged party to answer, then you can announce the transfer.
  • Page 46 Transferring a Call Quick call transfer You can transfer a call without waiting for the paged party to answer. Handset During a call, press [HOLD/INTERCOM], then press Base. Press [OFF] to hang up. Base Unit During a call, press [LOCATOR/INTERCOM]. Press [SP-PHONE] to hang up.
  • Page 47: Conference Calls

    Conference Calls While you are talking with an outside caller, the base unit user or the handset user can join the conversation and establish a conference call. Handset During a call, press [HOLD/ INTERCOM]. • The call is put on hold. Press Base.
  • Page 48: Special Features

    “----Waiting-----”. • Contact your telephone company for details about availability in your area, and to verify that CWID is activated on your telephone line. • The caller’s information will only be shown on the display of the handset which is on the outside call.
  • Page 49: Using The Pause Key (For Pbx Line/Long Distance Calls)

    (p. 48). Selecting the flash time The flash time required depends on your telephone exchange or host PBX. You can select the following flash times: “700, 600, 400, 300, 250, 110, 100 or 90 ms (milliseconds)”. The factory preset is “700 ms”.
  • Page 50: Incoming Call Tone

    Special Features Incoming Call Tone During an intercom call (p. 43), you can be informed of incoming calls by two tones. If this feature is turned on, incoming call tones will be heard for as long as the line is ringing.
  • Page 51: Key Tone

    Handset Key Tone You can select whether or not the handset keys will sound tones (key tone, confirmation tone, error tone). The factory preset is ON. Press [MENU]. Scroll to “Initial setting” by pressing [ or [ ], then press Select. Scroll to “Key tone”...
  • Page 52: Operation

    Automatic Answering Operation When the unit answers a call, a greeting message is played and the caller’s message is recorded. • The total recording time of all messages (greeting, incoming and memo) is about 16 minutes. If messages are recorded in noisy rooms, the time may be shortened by up to 3 minutes.
  • Page 53: Monitoring Incoming Calls

    Monitoring Incoming Calls While a caller is leaving a message, you can monitor the call through the base unit speaker. • To increase the speaker volume while monitoring, press VOLUME decrease the volume, press VOLUME To answer a call while monitoring, press [SP-PHONE] on the base unit or press [C] or [s] on the handset.
  • Page 54: Listening To Messages

    Listening to Messages Voice Day/Time Stamp: During playback, the unit will announce the day and time when each message was recorded (p. 14). Using the Base Unit You can see the total number of recorded messages on the base unit display. If the NEW MESSAGE indicator flashes on the base unit, new messages have been recorded.
  • Page 55: Using The Handset (Remote Operation)

    Using the Handset (Remote Operation) If “New message” is displayed on the handset, new messages have been recorded. • If the Message Alert is turned on (p. 24), the Ringer/Message Alert indicator on the handset will flash slowly when new messages have been recorded and the handset is not in use.
  • Page 56 Listening to Messages For Caller ID service users (p. 30) During playback using the handset, the handset display will show the name and/or number of the caller whose message is being played. To call back the displayed number: 1. During playback, press [MENU]. 2.
  • Page 57: Erasing Messages

    Erasing Messages The unit will announce the remaining recording time after playback if it is less than 3 minutes. New messages cannot be recorded when: —“Memory full” is heard. —“ ” flashes on the base unit. FULL —the ANSWER ON indicator flashes rapidly (when the Answering System is on). Erase unnecessary messages.
  • Page 58: Recording A Memo Message

    Recording a Memo Message Base Unit You can record a voice memo message of up to 3 minutes in memory. Press [MEMO]. After the long beep, talk clearly 20 cm (8 inches) away from the MIC. • The base unit display shows the elapsed recording time.
  • Page 59: Remote Code

    Remote Operation from a Touch Tone Phone Remote Code Handset The remote code prevents unauthorized people from accessing your unit and listening to your messages. Choose any 2-digit number (00–99) for your remote code. The factory preset remote code is “11”. If you do not program your own remote code, you can use “11”.
  • Page 60: Voice Menu

    Remote Operation from a Touch Tone Phone Voice Menu The shaded parts are voice prompts. Press 1 to play back all messages. Press 2 for other functions. Press [2]. Press 1 to play back new messages. Press 2 for other functions. Press [2].
  • Page 61: Direct Remote Operation

    • The Answering System will be turned on. Hang up or enter the remote code for other options. • When turning on the Answering System using a rotary or pulse service telephone, you cannot enter the remote code for other options.
  • Page 62: Wall Mounting

    Press the tabs in the direction of the arrows (1), then remove the wall mounting adaptor (2). Connect the AC adaptor. Tuck the telephone line cord inside the wall mounting adaptor, then push the adaptor in the direction of the arrows (1 and 2).
  • Page 63: Belt Clip

    Belt Clip You can hang the handset on your belt or pocket using the included belt clip. To attach the belt clip Shoulder Rest Attachment Use the shoulder rest attachment if you need to keep your hands free during a phone conversation.
  • Page 64: Optional Headset

    Optional Headset Connecting an optional headset to the handset allows hands-free phone conversation. Please use only a Panasonic KX-TCA60, KX-TCA86, KX-TCA88, KX-TCA88HA, KX-TCA91, KX-TCA92, or KX-TCA98 headset. To order, call the accessories telephone number on page 2. Connecting an optional headset Open the headset jack cover, and insert the headset plug into the headset jack as shown below.
  • Page 65: Direct Commands

    Direct Commands Handset After pressing [MENU], you can also program menu items directly by pressing ([0] to [9], [*] and [#]) instead of using the soft keys. Menu item Ringer volume Ringer tone (for handset) Incoming call tone (for handset) Message play Date and time Voice enhancer...
  • Page 66 Direct Commands Menu item Set line mode Number of rings Recording time Remote code Recording mode Change language Message alert Ringer tone (for base unit) Incoming call tone (for base unit) Talking Caller ID (for base unit) During programming: When “Save” is displayed, press the right soft key to save the new settings. To exit programming, press [OFF].
  • Page 67: If The Following Appear On Your Display

    • The Answering System is in use, such as answering a call or playing back messages. Try again later. • The base unit is conducting an outside call or a parallel connected telephone is in use. • The base unit is on hold for an outside call.
  • Page 68: Troubleshooting

    Troubleshooting If the handset display shows error messages, see “If the Following Appear on Your Display...” (p. 67) for the Cause & Remedy. Telephone System Problem “No link to base. Move closer to base, try again.” is displayed and an alarm tone sounds.
  • Page 69 • Other electrical appliances connected to the same outlet may be interfering with Caller ID. • Telephone line noise may be affecting Caller • The caller requested not to send his/her Caller ID information (p. 30). • If a call is being transferred to you, the Caller ID information will not be displayed.
  • Page 70: Answering System

    Troubleshooting Problem The handset display exits the Caller List or phone book. The Ringer/Message Alert indicator flashes slowly when the handset is not ringing and in use. You cannot have a conversation using the headset. Answering System Problem The Answering System is on, but incoming messages are not recorded.
  • Page 71 Problem You cannot erase messages. When you play back messages or turn on the Answering System, the handset and/or base unit announces the wrong day and time. General Problem The handset and/or base unit does not work. “Recharge battery” is displayed, “7”...
  • Page 72: Openlcr Service For Caller Iq

    For more information about Caller IQ Cause & Remedy • This is normal. • Visit our website: • Contact us via the web at: • Call our customer call center at: 1-800-211-PANA(7262) Cause & Remedy •...
  • Page 73: Openlcr Service For Caller Iq

    • If you have any questions regarding the openLCR service, call openLCR’s customer service department at 1-866-openLCR(1-866-673-6527). • NEITHER PANASONIC COMMUNICATIONS CO., LTD. (PCC) NOR MATSUSHITA ELECTRIC CORPORATION OF AMERICA (MECA) IS IN ANY WAY AFFILIATED WITH, OR RESPONSIBLE FOR THE ACTS OR OMISSIONS OF, OPENLCR.COM, INC.
  • Page 74: Downloading Data

    To create data on the openLCR web site Access the openLCR’s web site at and click on the “Manage Account/Login” tab. Enter your Telephone Number and Password, then click Follow the on-screen instructions. Phone book data: • To create the phone book data, enter a name of up to 16 characters, and a phone number of up to 32 digits.
  • Page 75: Get New Info

    Re-Download All 5. Start again from step 1 (“To download data from openLCR”). • You cannot access the openLCR server if a telephone or fax machine on the same phone line is in use. • While the unit is downloading data from openLCR, the Call Waiting Service cannot be used.
  • Page 76 openLCR Service for Caller IQ To use downloaded melodies as the ringer tone The melody(ies) you download from openLCR are stored in the base unit and handset and will be heard when you receive an outside call. The names of each melody (up to 14 characters) are also downloaded.
  • Page 77: Important Safety Instructions

    Important Safety Instructions When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on this unit. 3.
  • Page 78 Important Safety Instructions CAUTION: To reduce the risk of fire or injury to persons, read and follow these instructions. 1. Use only the battery(ies) specified. 2. Do not dispose of the battery(ies) in a fire. They may explode. Check with local waste management codes for special disposal instructions.
  • Page 79: Fcc And Other Information

    The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0).
  • Page 80 TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the cordless telephone further away from the TV or VCR.
  • Page 81 • If there is any trouble — disconnect the unit from the telephone line and connect a known working phone. If the known working phone operates properly, have your unit repaired by one of the authorized Panasonic Factory Service Centers. If the known working phone does not operate properly, consult your telephone company.
  • Page 82: Specifications

    Specifications n Base Unit Power Supply: Power Consumption: Frequency: Dimensions (H x W x D): Approx. 85 mm x 175 mm x 200 mm Mass (Weight): n Handset Power Supply: Frequency: Dimensions (H x W x D): Approx. 208 mm x 52 mm x 39 mm Mass (Weight): Security Codes: n Dialing Mode:...
  • Page 83: Index

    Installation, battery... . 10 Installation, telephone line cord . . . 9 Intercom call ....43 Intercom, paging .
  • Page 84 Caller IQ ....72 Troubleshooting, Telephone System ..68 TTY ... 2, 86, Back Cover VE (Voice Enhancer) .
  • Page 85: Warranty

    Panasonic Services Company Customer Servicenter Suite B 4900 George McVay Drive McAllen, TX 78503 For assistance in Puerto Rico call Panasonic Sales Company (787)-750-4300 or fax (787)- 768-2910. For Limited Warranty service for headsets if a headset is included with this product please call Panasonic Call Center at 1-800-211-PANA (7262).
  • Page 86: Customer Services Directory

    Personal Checks) For hearing or speech impaired TTY users, TTY : 1-866-605-1277 Service in Puerto Rico Matsushita Electric of Puerto Rico, Inc. Panasonic Sales Company Factory Servicenter: Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985...
  • Page 87 Symptom • Send the unit to an authorized servicenter, prepaid and adequately insured. • Do not send your unit to the Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products.

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