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Panasonic KX-TG2343W Operating Instructions Manual

2.4 ghz digital cordless answering system
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2.4 GHz Digital Cordless Answering System

Operating Instructions

KX-TG2343
Model No.
Pulse-or-tone dialing capability
The unit is Caller ID compatible. To display the caller's name and phone number,
you must subscribe to Caller ID service.
PLEASE READ BEFORE USE AND SAVE.
Charge the battery for 6 hours before initial use.
Panasonic World Wide Web address: http://www.panasonic.com
for customers in the USA or Puerto Rico

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  Summary of Contents for Panasonic KX-TG2343W

  • Page 1: Operating Instructions

    The unit is Caller ID compatible. To display the caller’s name and phone number, you must subscribe to Caller ID service. PLEASE READ BEFORE USE AND SAVE. Charge the battery for 6 hours before initial use. Panasonic World Wide Web address: http://www.panasonic.com for customers in the USA or Puerto Rico...
  • Page 2 Thank you for purchasing your new Panasonic cordless telephone. Please read the IMPORTANT SAFETY INSTRUCTIONS on page 66 before use. Read and understand all instructions. Caller ID and Call Waiting Service, where available, are telephone company services. After subscribing to Caller ID this phone will display a caller’s name and phone number.
  • Page 3: For Best Performance

    For Best Performance Battery Charge The handset is powered by a rechargeable Nickel-Metal Hydride (Ni-MH) battery. Charge the battery for 6 hours before initial use (p. 10). Base Unit Location/Noise Calls are transmitted between the base unit and handset using wireless radio waves.
  • Page 4: Table Of Contents

    Number of Rings ..21 Message Alert ..22 Telephone System Making Calls ... . . 23 Answering Calls .
  • Page 5 Answering System Automatic Answering Operation ....42 Setting the Unit to Answer Calls ....42 Monitoring Incoming Calls .
  • Page 6: Location Of Controls

    Location of Controls Base unit [GREETING CHECK] Button (p. 20) [GREETING REC] (Record) Button (p. 19) [ERASE] Button (p. 20, 47) [REPEAT] Button (p. 46) [SKIP] Button (p. 46) Charge Contacts (p. 11) VOLUME [<], [>] Buttons (p. 19) [MESSAGE] Button (p. 44) [STOP] Button (p.
  • Page 7: Location Of Controls

    Handset Back side Speaker Display Headset Jack (p. 53) [C] (TALK) Button (p. 23) [s] (Speakerphone) Button (p. 23) [*] (TONE) Button (p. 39) [HOLD] Button (p. 24) For assistance, please call: 1-800-211-PANA(7262) Location of Controls Ringer/Message Alert Indicator (p. 22, 26) Antenna Receiver Soft Keys (p.
  • Page 8 Location of Controls Handset soft keys Talk 00-00-32 (VE) Mute Pressing the right soft key selects mute “Mute ”. Pressing the left soft key selects Voice Enhancer “ (VE)”. • When a function name does not appear above a soft key, the soft key has no function.
  • Page 9: Installation

    Connections Fasten the AC adaptor cord. Hooks • USE ONLY WITH Panasonic AC ADAPTOR PQLV1 (Order No. PQLV1Z). • The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) • If your unit is connected to a PBX which does not support Caller ID, you cannot access Caller ID services.
  • Page 10: Installing The Battery In The Handset

    Installation Installing the Battery in the Handset Insert the battery ( ), and press it down until it snaps into the compartment ( Close the cover. To replace the battery: Press the notch on the cover firmly and slide it as indicated by the arrow.
  • Page 11: Battery Replacement

    “Recharge battery” is displayed and/or “7” continues to flash, or “Charge for 6h” and “8” are displayed, the battery may need to be replaced. Please order a new Panasonic HHR-P104 battery at the telephone number shown on page 2. To replace the battery, see page 10.
  • Page 12: Programmable Settings

    Programmable Settings Programming Guidelines This unit has several programmable functions which can be selected from the function menu on the display (p. 13). The soft keys selects the functions displayed above each soft key. When “d” or “B” is displayed, navigator key scrolls through the menu.
  • Page 13: Function Menu Table

    Function Menu Table You can use the following functions to customize your unit. See the corresponding pages for function details. • After pressing [MENU], you can also program menu items directly by pressing ([0] to [9], and [#]) instead of using the soft keys (p. 54–55). Main menu (p.
  • Page 14: Date And Time

    Programmable Settings Date and Time We recommend you set the date and time so that the unit will announce the day and time each message was recorded when you play back messages. Press [MENU]. Scroll to “Date and time” by pressing [d] or [B], then press Select.
  • Page 15: Display Language

    Display Language You can select either “English” or “Spanish” as the display language. The factory preset is “English”. Press [MENU]. Scroll to “Initial setting” by pressing [d] or [B], then press Select. Scroll to “Change language” by pressing [d] or [B], then press Select. To change from English to Spanish, press Español.
  • Page 16: Line Mode

    Programmable Settings Line Mode Handset The line mode is preset to “B” and generally should not be adjusted. If “Line in use” on the handset and “ the line mode selection is incorrect. Set line mode to “A”. Press [MENU]. Scroll to “Initial setting”...
  • Page 17: Ringer Volume

    Ringer Volume You can select the handset ringer volume to high, medium, low, or off. The factory preset is HIGH. If the handset ringer is turned off, the handset will not ring for outside calls. Press [MENU]. Scroll to “Ringer setting” by pressing [d] or [B], then press Select.
  • Page 18: Ringer Tone

    • If you subscribe to a Distinctive Ring Service (such as IDENTA-RING) from your telephone company with 2 or 3 consecutive rings, select a bell ringer pattern (Tone 1 to 3). If you select a melody pattern, you will not be able to distinguish lines by their ringers.
  • Page 19: Preparing The Answering

    Preparing the Answering System Greeting Message You can record a personal greeting message of up to 2 minutes. If you do not record your own message, one of two pre-recorded greetings will be played for callers (p. 20). The total recording time of all messages (greeting and incoming) is about 15 minutes.
  • Page 20: Caller's Recording Time

    Preparing the Answering System To review the greeting Press [GREETING CHECK]. To erase the greeting Press [GREETING CHECK], then press [ERASE] while the recorded message is being played. • The unit will answer calls with a pre-recorded greeting (see below). Pre-recorded greeting If you do not record a greeting (p.
  • Page 21: Number Of Rings

    Select the recording time by pressing [d] or [B]. • You can also select the recording time by pressing [1], [2], [3] or [0] (Greeting only). Press Save, then press [OFF]. If you select “Greeting only”, the unit will answer calls with the greeting message, and then hang up.
  • Page 22: Message Alert

    Preparing the Answering System Message Alert You can select whether or not the Ringer/Message Alert indicator on the handset will flash slowly when new messages have been recorded (p. 45). The factory preset is OFF. Press [MENU]. Scroll to “Initial setting” by pressing [d] or [B], then press Select.
  • Page 23: Making Calls

    Making Calls Press [C]. • “Talk” is displayed. Dial a phone number. • The dialed number is displayed. • After a few seconds, the display will show the length of the call. To hang up, press [OFF] or place the handset on the base unit. To have a hands-free phone conversation Press [s].
  • Page 24 Making Calls To dial after confirming the entered number Enter a phone number. 3334444| Clear Pause • If you misdial, press Clear. Enter the correct number. • If a pause is required when dialing, press Pause where needed (p. 40). •...
  • Page 25: Voice Enhancer Technology

    Voice Enhancer Technology Panasonic’s Voice Enhancer Technology clarifies the voice of the person you are talking to, reproducing a more natural-sounding voice that is easier to hear and understand. Voice Enhancer Technology can be turned on or off. The factory preset is OFF.
  • Page 26: Answering Calls

    Answering Calls When a call is received, the unit rings, “Incoming call” is displayed, and the Ringer/Message Alert indicator on the handset and “ flash rapidly. If you subscribe to Caller ID, see page 27. Press [C] or [s]. • You can also answer a call by pressing any button except [d] or [OFF].
  • Page 27: Caller Id Service

    Caller ID Service This unit is compatible with Caller ID services offered by your telephone company. If you subscribe to Caller ID, caller names and phone numbers will be displayed and recorded in the Caller List. How Caller ID information is displayed When a call comes in, the unit will ring and Caller ID information will be received.
  • Page 28: Using The Caller List

    Using the Caller List The unit can record information up to 30 different callers and store this information in the Caller List. Caller information is sorted by the most recent call to the oldest. When the 31 call is received, the information from the 1 The unit will also tell you how many calls you missed while you were out or unavailable to answer the phone.
  • Page 29: Calling Back From The Caller List

    What “,” means “,” indicates you have already viewed this calling information or answered the call. If the same caller calls again, the call entry with the “,” will be replaced with the new call entry. If a caller calls more than once The number of times the same caller called is displayed (“×2”...
  • Page 30: Editing The Caller's Phone Number

    Area code Phone no. • The order in which patterns F – H are displayed depends on how the telephone number is displayed in step 2. To call the edited number, press [C] or [s]. • If Caller ID Number Auto Edit is turned on (factory preset is on), phone numbers with the same area code as the number you edited will now be edited in the Caller List and each time you receive a call.
  • Page 31: Caller Id Number Auto Edit

    Caller ID Number Auto Edit Once you call back an edited number (p. 30), this unit can automatically edit incoming phone numbers from the same area code in the Caller List and each time you receive a call. For example, it can ignore the area code of calls originating from your area code, so that you can call these numbers from the Caller List without dialing the area code.
  • Page 32: Storing Caller Information In The Phone Book

    Using the Caller List Storing Caller Information in the Phone Book Handset Caller names and phone numbers that are in the Caller List can be stored in the phone book. Press Rcvd calls, [d], or [B] to enter the Caller List. Scroll to the desired caller by pressing [d] or [B].
  • Page 33: Erasing Caller Information

    Erasing Caller Information To erase a specific caller Press Rcvd calls, [d], or [B] to enter the Caller List. Scroll to the desired caller by pressing [d] or [B], then press Erase. • To erase other items, repeat step 2. •...
  • Page 34: Phone Book

    • To store numbers for calling card access (see “Chain Dial” on page 37), we recommend you add pauses after each item. Storing pauses with numbers will prevent misdialing (p. 40). The delay time necessary will depend on your telephone company. Handset Rcvd...
  • Page 35: Selecting Characters To Enter Names

    Selecting characters to enter names Enter names using the dialing buttons. Press each button until the desired character is displayed. • Pressing each button selects a character in the order shown below. Characters Keys # & ’ ( ) ; , – . / 1 a b c A B C 2 d e f D E F 3 g h i G H I 4...
  • Page 36: Dialing From The Phone Book

    Alphabet letters (Alphabetical) Space & ’ ( ) , – . / Numbers 0 to 9 Telephone numbers (If no name is stored) Press [C] or [s]. • The displayed phone number is dialed. • If “No items stored” is displayed in step 1, the phone book is empty.
  • Page 37: Chain Dial

    Index table Keys Index Symbols, 1 A, B, C, 2 D, E, F, 3 G, H, I, 4 J, K, L, 5 Chain Dial Handset You can dial a combination of phone book or manual key pad entries while making a call.
  • Page 38: Editing An Item In The Phone Book

    Phone Book Editing an Item in the Phone Book Press Phone book. Press Search. Scroll to the desired item by pressing [d] or [B], then press Edit. • To search for the item by initial, see page 36. Edit the name (p. 35), then press [d]. •...
  • Page 39: Special Features

    “----Waiting-----”. • Contact your telephone company for details about availability in your area, and to verify that CWID is activated on your telephone line. • The caller’s information will only be shown on the display of the handset which is on the outside call.
  • Page 40: Using The Pause Key (For Pbx Line/Long Distance Calls)

    (p. 39). Selecting the flash time The flash time required depends on your telephone exchange or host PBX. You can select the following flash times: “700, 600, 400, 300, 250, 110, 100 or 90 ms (milliseconds)”. The factory preset is “700 ms”.
  • Page 41: Key Tone

    Key Tone Handset You can select whether or not the handset keys will sound tones (key tone, confirmation tone, error tone). The factory preset is ON. Press [MENU]. Scroll to “Initial setting” by pressing [d] or [B], then press Select. Scroll to “Key tone”...
  • Page 42: Operation

    Automatic Answering Operation When the unit answers a call, a greeting message is played and the caller’s message is recorded. • The total recording time of all messages (greeting and incoming) is about 15 minutes. If messages are recorded in noisy rooms, the time may be shortened by up to 3 minutes.
  • Page 43: Monitoring Incoming Calls

    Monitoring Incoming Calls While a caller is leaving a message, you can monitor the call through the base unit speaker. • To increase the speaker volume while monitoring, press VOLUME [>]. To decrease the volume, press VOLUME [<]. To answer a call while monitoring, press [C] or [s] on the handset. To turn the incoming call monitoring feature off When the base unit is not in use, press [GREETING CHECK], then press VOLUME [<] repeatedly until “0”...
  • Page 44: Listening To Messages

    Listening to Messages Voice Day/Time Stamp: During playback, the unit will announce the day and time when each message was recorded (p. 14). Using the Base Unit You can see the total number of recorded messages on the base unit display. If the NEW MESSAGE indicator flashes on the base unit, new messages have been recorded.
  • Page 45: Using The Handset (Remote Operation)

    Using the Handset (Remote Operation) If “New message” is displayed on the handset, new messages have been recorded. • If the Message Alert is turned on (p. 22), the Ringer/Message Alert indicator on the handset will flash slowly when new messages have been recorded and the handset is not in use.
  • Page 46 Listening to Messages For Caller ID service users (p. 27) During playback using the handset, the handset display will show the name and/or number of the caller whose message is being played. To call back the displayed number: 1. During playback, press [MENU]. 2.
  • Page 47: Erasing Messages

    Erasing Messages The unit will announce the remaining recording time after playback if it is less than 3 minutes. New messages cannot be recorded when: —“Memory full” is heard. —“ ” flashes on the base unit. FULL —the ANSWER ON indicator flashes rapidly (when the Answering System is on). Erase unnecessary messages.
  • Page 48: Remote Operation From A Touch Tone Phone

    Remote Operation from a Touch Tone Phone While outside, you can operate the Answering System from any touch tone phone. A synthesized voice menu will guide you through the Answering System (p. 49). • To skip the voice menu and operate the unit directly, see page 50. Summary of remote operation Call your unit from a touch tone phone.
  • Page 49: Voice Menu

    Remote Operation from a Touch Tone Phone Voice Menu The shaded parts are voice prompts. Press 1 to play back all messages. Press 2 for other functions. Press [2]. Press 1 to play back new messages. Press 2 for other functions. Press [2].
  • Page 50: Direct Remote Operation

    • The Answering System will be turned on. Hang up or enter the remote code for other options. • When turning on the Answering System using a rotary or pulse service telephone, you cannot enter the remote code for other options.
  • Page 51: Wall Mounting

    Hook To Power Outlet For assistance, please call: 1-800-211-PANA(7262) Tuck the telephone line cord inside the wall mounting adaptor, then push the adaptor in the direction of the arrows (1 and 2) while pressing the tabs.
  • Page 52: Belt Clip

    Belt Clip You can hang the handset on your belt or pocket using the included belt clip. To attach the belt clip Shoulder Rest Attachment Use the shoulder rest attachment if you need to keep your hands free during a phone conversation.
  • Page 53: Optional Headset

    Optional Headset Connecting an optional headset to the handset allows hands-free phone conversation. Please use only a Panasonic KX-TCA60, KX-TCA86, KX-TCA88, KX-TCA88HA, KX-TCA91, KX-TCA92, or KX-TCA98 headset. To order, call the accessories telephone number on page 2. Connecting an optional headset Open the headset jack cover, and insert the headset plug into the headset jack as shown below.
  • Page 54: Direct Commands

    Direct Commands Handset After pressing [MENU], you can also program menu items directly by pressing ([0] to [9], and [#]) instead of using the soft keys. Menu item Ringer volume Ringer tone Message play Date and time Voice enhancer Activate Caller IQ * View information * Get new information * Turn Caller IQ off *...
  • Page 55 Menu item Recording time Remote code Change language Message alert During programming: When “Save” is displayed, press the right soft key to save the new settings. To exit programming, press [OFF]. • If you press the direct command incorrectly, press [OFF], then re-enter programming mode by pressing [MENU].
  • Page 56: If The Following Appear On Your Display

    • The handset has lost communication with the base unit. Walk closer to the base unit and try again. • The Answering System is in use, such as answering a call or playing back messages. Try again later. • A parallel connected telephone is in use.
  • Page 57: Troubleshooting

    Troubleshooting If the handset display shows error messages, see “If the Following Appear on Your Display...” (p. 56) for the Cause & Remedy. Telephone System Problem “No link to base. Move closer to base, try again.” is displayed and an alarm tone sounds.
  • Page 58 • Other electrical appliances connected to the same outlet may be interfering with Caller ID. • Telephone line noise may be affecting Caller • The caller requested not to send his/her Caller ID information (p. 27). • If a (separate) Caller ID box is connected...
  • Page 59: Answering System

    Answering System Problem The Answering System is on, but incoming messages are not recorded. “ ” flashes and the FULL ANSWER ON indicator flashes rapidly. No new messages are recorded. You cannot operate the Answering System from the base unit or the handset. You cannot operate the Answering System from a touch tone phone.
  • Page 60 • The battery may need to be replaced. If you install a new battery, fully charge it (p. 10). • This is normal. • Visit our website: http://www.panasonic.com/support • Contact us via the web at: http://www.panasonic.com/contactinfo • Call our customer call center at:...
  • Page 61: Openlcr Service For Caller Iq

    openLCR Service for Caller IQ Problem When you try to download the data from openLCR, the voice prompt is not announced from the handset while “Listen & follow phone guidance.” is being displayed. For more information about Caller IQ For assistance, please call: 1-800-211-PANA(7262) Troubleshooting Cause &...
  • Page 62: Openlcr Service For Caller Iq

    • If you have any questions regarding the openLCR service, call openLCR’s customer service department at 1-866-openLCR(1-866-673-6527). • NEITHER PANASONIC COMMUNICATIONS CO., LTD. (PCC) NOR MATSUSHITA ELECTRIC CORPORATION OF AMERICA (MECA) IS IN ANY WAY AFFILIATED WITH, OR RESPONSIBLE FOR THE ACTS OR OMISSIONS OF, OPENLCR.COM, INC.
  • Page 63: Downloading Data

    To create data on the openLCR web site Access the openLCR’s web site at www.openLCR.com and click on the “Manage Account/Login” tab. Enter your Telephone Number and Password, then click Follow the on-screen instructions. Phone book data: • To create the phone book data, enter a name of up to 16 characters, and a phone number of up to 32 digits.
  • Page 64: Get New Info

    openLCR Service for Caller IQ To download data from openLCR Each time you download data (p. 63) from openLCR, the information stored in your unit will be updated. To view up-to-date information, you will need to download it to your unit. •...
  • Page 65 Re-Download All 5. Start again from step 1 (“To download data from openLCR” on page 64). • You cannot access the openLCR server if a telephone or fax machine on the same phone line is in use. • While the unit is downloading data from openLCR, the Call Waiting Service cannot be used.
  • Page 66: Important Safety Instructions

    Important Safety Instructions When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on this unit. 3.
  • Page 67 CAUTION: To reduce the risk of fire or injury to persons, read and follow these instructions. 1. Use only the battery(ies) specified. 2. Do not dispose of the battery(ies) in a fire. They may explode. Check with local waste management codes for special disposal instructions. 3.
  • Page 68: Fcc And Other Information

    The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0).
  • Page 69 TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the cordless telephone further away from the TV or VCR.
  • Page 70 • If there is any trouble — disconnect the unit from the telephone line and connect a known working phone. If the known working phone operates properly, have your unit repaired by one of the authorized Panasonic Factory Service Centers. If the known working phone does not operate properly, consult your telephone...
  • Page 71: Index

    Installation, battery... . 10 Installation, telephone line cord . . . 9 Key Tone ....41 LCD contrast .
  • Page 72 Caller IQ ....61 Troubleshooting, Telephone System ... 57 TTY ... 2, 74, Back Cover VE (Voice Enhancer) .
  • Page 73: Warranty

    Panasonic Services Company Customer Servicenter Suite B 4900 George McVay Drive McAllen, TX 78503 For assistance in Puerto Rico call Panasonic Sales Company (787)-750-4300 or fax (787)- 768-2910. For Limited Warranty service for headsets if a headset is included with this product please call Panasonic Call Center at 1-800-211-PANA (7262).
  • Page 74: Customer Services Directory

    Personal Checks) For hearing or speech impaired TTY users, TTY : 1-866-605-1277 Service in Puerto Rico Matsushita Electric of Puerto Rico, Inc. Panasonic Sales Company Factory Servicenter: Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985...
  • Page 75: Specifications

    Specifications ■ Base Unit Power Supply: Power Consumption: Frequency: Dimensions (H x W x D): Approx. 124 mm x 155 mm x 174 mm Mass (Weight): ■ Handset Power Supply: Frequency: Dimensions (H x W x D): Approx. 208 mm x 52 mm x 39 mm Mass (Weight): Security Codes: ■...
  • Page 76 Symptom • Send the unit to an authorized servicenter, prepaid and adequately insured. • Do not send your unit to the Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products.