QNAP TVS-h 74 Series User Manual
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QNAP TVS-h 74 Series User Manual

QNAP TVS-h 74 Series User Manual

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Document Version: 3
29/12/2022
TVS-hx74
TVS-h474
TVS-h674
TVS-h874
User Guide

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Summary of Contents for QNAP TVS-h 74 Series

  • Page 1 TVS-hx74 TVS-h474 TVS-h674 TVS-h874 User Guide Document Version: 3 29/12/2022...

  • Page 2: Table Of Contents

    TVS-hx74 User Guide Contents 1. Product Overview About the TVS-hx74..............................3 Hardware Specifications............................3 Package Contents..............................7 Components................................7 Front Panel................................7 Rear Panel................................8 Right Panel................................9 Left Panel................................10 Drive Numbering..............................10 Safety Information..............................11 Installation Requirements............................12 Setting Up the NAS..............................13 2.
  • Page 3 Migrating a NAS..............................62 5. Troubleshooting Forcing Qfinder Pro or myQNAPcloud to Locate the NAS.................. 64 Hot-Swapping Failed Drives............................64 Recovering Unintentionally Removed Healthy Drives..................65 Support and Other Resources..........................65 6. Glossary Cloud Key.................................. 66 myQNAPcloud................................66 myQNAPcloud Link..............................66 Qfinder Pro................................66 QTS.....................................66 QuTS hero.................................

  • Page 4: Product Overview

    Hardware Specifications Warning • If your QNAP product has hardware defects, return the product to QNAP or a QNAP- authorized service center for maintenance or replacement. Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty.
  • Page 5 SODIMM Memory slots 2 x SODIMM DDR4 Important • Use only QNAP memory modules to maintain system performance and stability. For NAS devices with more than one memory slot, use QNAP modules with identical specifications. • Using unsupported modules may degrade performance, cause errors, or prevent the operating system from starting.
  • Page 6 • 2.5-inch SATA hard disk drives • 2.5-inch SATA solid-state drives Note For the list of compatible drive models and expansion cards, go to https://www.qnap.com/compatibility. M.2 SSD slots 2 x PCIe Gen 3 x2 NVMe 2 x PCIe Gen 4 x4 NVMe...
  • Page 7 DC fan Operating temperature 0˚C to 40˚C (32˚F to 104˚F) Relative humidity • Non-condensing relative humidity: 5% to 95% • Wet-bulb temperature: 27˚C (80.6˚F) For the list of compatible drive models and expansion cards, go to https://www.qnap.com/ compatibility. Product Overview...

  • Page 8: Package Contents

    TVS-hx74 User Guide Package Contents Item Quantity TVS-hx74 NAS Power cords Ethernet cable 1 x Cat5e (RJ45) Screws for 3.5-inch drives • TVS-h474-PT-8G: 16 • TVS-h674-i3-16G: 24 • TVS-h674-i5-32G: 24 • TVS-h874-i5-32G: 32 Screws for 2.5-inch drives • TVS-h474-PT-8G: 12 •...

  • Page 9: Rear Panel

    TVS-hx74 User Guide Component Component Status LED LCD select button LAN LED Drive LEDs USB LED Power button M.2 SSD LEDs USB One Touch Copy button LCD panel USB 3.2 Gen 2 Type-A port LCD enter button Rear Panel Note This image shows the TVS-h874.

  • Page 10: Right Panel

    TVS-hx74 User Guide Component Component USB 3.2 Gen 2 Type-A port Right Panel Note This image shows the TVS-h874. Component Component Memory slot 1 M.2 SSD slot 1 Memory slot 2 M.2 SSD slot 2 Product Overview...

  • Page 11: Left Panel

    TVS-hx74 User Guide Left Panel Component Component PCIe slot 1 (PCIe 4.0 x16) PCIe slot 2 (PCIe 4.0 x4) Note This PCIe slot is a Gen 3.0 x2 on the TVS-h474-PT-8G. Drive Numbering TVS-h474-PT-8G Product Overview...

  • Page 12: Safety Information

    TVS-hx74 User Guide TVS-h674-i3-16G, TVS-h674-i5-32G TVS-h874-i5-32G Safety Information The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operation. General Instructions • The device should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security.

  • Page 13: Installation Requirements

    TVS-hx74 User Guide • To avoid potential injury or damage to components, ensure that the drives and other internal system components have cooled before touching them. • Observe electrostatic discharge (ESD) procedures to avoid potential injury or damage to components. Power •...

  • Page 14: Setting Up The Nas

    TVS-hx74 User Guide Category Item Hardware and peripherals • Storage drives For the list of compatible drive models, go to https:// www.qnap.com/compatibility. • Network cable Tools • Phillips #1 or #2 screwdriver • Anti-static wrist strap Setting Up the NAS Important Read all safety requirements and information carefully before setting up the NAS or installing NAS components.

  • Page 15: Installation And Configuration

    TVS-hx74 User Guide 2. Installation and Configuration This chapter provides specific hardware and firmware installation and configuration steps. Hardware Installation This section provides information on installing drives, memory modules, expansion cards, and expansion units. Drive Installation The TVS-hx74 series is compatible with 3.5-inch and 2.5-inch hard drives, 2.5-inch solid-state drives, and M.2 solid-state drives.
  • Page 16 TVS-hx74 User Guide b. Pull the tray handle outward. c. Pull the tray out. 3. Install a drive on the tray. a. Remove the fastening panels from the sides of the drive tray. Installation and Configuration...
  • Page 17 TVS-hx74 User Guide b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray. c. Attach the fastening panels to lock the drive to the tray. d.
  • Page 18 TVS-hx74 User Guide 4. Load the tray into the bay. a. Insert the tray into the bay. b. Push the handle. c. Lock the tray. Installation and Configuration...
  • Page 19 TVS-hx74 User Guide 5. Power on the NAS. Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. •...
  • Page 20 TVS-hx74 User Guide b. Pull the tray handle outward. c. Pull the tray out. 3. Install a drive on the tray. a. Remove the right fastening panel from the drive tray. Installation and Configuration...
  • Page 21 TVS-hx74 User Guide b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. c. Attach the screws. 4. Load the tray into the bay. a.
  • Page 22 Installing M.2 Solid-State Drives The TVS-hx74 series has two M.2 SSD slots on the Right Panel. For a list of compatible M.2 SSDs, go to http://www.qnap.com/compatibility. Warning • Installing a drive deletes all data on the drive. Installation and Configuration...
  • Page 23 Note • QNAP recommends installing heatsinks on the M.2 SSD controllers to enhance cooling efficiency and to ensure consistent performance. • Before installing non-QNAP heatsinks, ensure that they are of the appropriate size and shape. 1. Power off the device.
  • Page 24 TVS-hx74 User Guide 5. Install the M.2 SSD. a. Unlock the M.2 spacer by pushing down on its edge. b. Insert the M.2 SSD into the slot. c. Carefully press the M.2 SSD down until the spacer locks the drive into place. d.

  • Page 25: Replacing Memory Modules

    The TVS-hx74 series has two memory slots. You can increase the memory capacity of the NAS by upgrading memory modules. Use only QNAP memory modules to maintain system performance and stability. You can purchase QNAP memory modules from authorized resellers.
  • Page 26 TVS-hx74 User Guide 2. Disconnect the power cord from the electrical outlet. 3. Disconnect all cables and external attachments. 4. Remove the case cover. a. Loosen the screws. b. Slide the cover back. c. Lift the cover off the device. 5.
  • Page 27 TVS-hx74 User Guide Warning Attempting to remove a module that is not completely released may damage the module and the system board. c. Hold the module by the edges. d. Carefully slide the module out of the slot. Warning • Do not touch the internal components, particularly the metal connectors. •...
  • Page 28 TVS-hx74 User Guide 7. Attach the case cover. a. Place the cover on the device. b. Slide the cover forward. c. Tighten the screws. 8. Connect all cables and external attachments. 9. Power on the device. 10. Verify that the module is recognized by the device. a.

  • Page 29: Installing Expansion Cards On The Tvs-H474

    Check the value for Total memory. Installing Expansion Cards on the TVS-h474 The TVS-hx74 series supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP- branded expansion cards purchased from the company website are shipped with the brackets necessary to fit the TVS-hx74.
  • Page 30 TVS-hx74 User Guide 5. Remove the fan module. a. Disconnect the fan cable from the system board. b. Remove the screws that secure the module to the chassis. c. Slide the module forward and lift it out of the chassis. Installation and Configuration...
  • Page 31 Remove the screw that secures the cover to the bracket. b. Pull the cover away from the slot. 7. Optional: Attach the QNAP bracket to the expansion card. a. Remove all screws of the existing bracket. Installation and Configuration...
  • Page 32 TVS-hx74 User Guide b. Carefully pull the bracket away from the card. c. Attach the QNAP bracket to the card using the same screws. d. Verify that the bracket does not move. 8. Install the expansion card. a. Hold the card by the edges.
  • Page 33 TVS-hx74 User Guide 9. Attach the fan module. a. Align the protruding part of the module with the hole on the chassis. b. Place the module on the chassis and push it into place. c. Attach the screws. Installation and Configuration...
  • Page 34 TVS-hx74 User Guide 10. Attach the case cover. a. Place the cover on the device. b. Slide the cover forward. c. Tighten the screws. 11. Connect all cables and external attachments. 12. Connect the power cord to the electrical outlet. 13.

  • Page 35: Installing Expansion Cards On The Tvs-H674 And Tvs-H874

    TVS-hx74 User Guide Installing Expansion Cards on the TVS-h674 and TVS-h874 The TVS-hx74 series supports selected expansion cards, some of which require QNAP PCIe brackets. QNAP- branded expansion cards purchased from the company website are shipped with the brackets necessary to fit the TVS-hx74.
  • Page 36 Remove the screw that secures the cover to the bracket. b. Pull the cover away from the slot. 6. Optional: Attach the QNAP bracket to the expansion card. a. Remove all screws of the existing bracket. Installation and Configuration...
  • Page 37 TVS-hx74 User Guide b. Carefully pull the bracket away from the card. c. Attach the QNAP bracket to the card using the same screws. d. Verify that the bracket does not move. 7. Install the expansion card. a. Hold the card by the edges.
  • Page 38 TVS-hx74 User Guide 8. Attach the case cover. a. Place the cover on the device. b. Slide the cover forward. c. Tighten the screws. 9. Connect all cables and external attachments. 10. Connect the power cord to the electrical outlet. 11.

  • Page 39: Expansion Unit Installation

    The TVS-hx74 series is compatible with both SATA expansion units and USB expansion units. For details, please see the table below. You can purchase storage expansion accessories from QNAP or an authorized reseller. For details, go to https://shop.qnap.com/. For the list of compatible expansion units and the maximum number of applicable expansion units, go to https://www.qnap.com/go/compatibility-expansion.
  • Page 40 TVS-h874. Important The QNAP QXP host bus adapter is required for connecting the SATA JBOD enclosure to a host device. Third-party host bus adapters are not compatible with QNAP JBOD enclosures. 3. Connect the expansion units to the NAS using the following topology.
  • Page 41 TVS-hx74 User Guide 4. Power on the SATA JBOD expansion units. 5. Power on the NAS. 6. Verify that the expansion units are recognized by the NAS. a. Log on to QuTS hero as administrator. b. Go to Main Menu > Storage & Snapshots > Overview > System . c.

  • Page 42: Quts Hero Installation

    You can also install the QNAP QTS operating system. If your NAS is connected to the internet, the option to install QTS will appear in the Smart Installation Guide wizard using any of the methods in the table. You can also manually download the QTS firmware from https://download.qnap.com.

  • Page 43: Initializing Quts Hero Using Qfinder Pro

    3. Run Qfinder Pro on a computer that is connected to the same local area network. Note To download Qfinder Pro, go to https://www.qnap.com/utilities. 4. Locate the NAS in the list and then double-click the name or IP address. The Smart Installation Guide opens in the default web browser.
  • Page 44 ASCII characters. 9. Click Next. 10. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 11. Click Next. The Configure the network settings screen appears.

  • Page 45: Initializing Quts Hero Using The Cloud Installation Website

    After the initialization, you can click Go to NAS Management to start using QuTS hero and configuring other settings. Initializing QuTS hero Using the Cloud Installation Website You can initialize QuTS hero on the cloud installation website, which is designed to help you set up QNAP devices. Warning Initializing QuTS hero deletes all data on the drives.
  • Page 46 TVS-hx74 User Guide 8. Perform any of the following actions. • To check for the latest available version, click Start. The wizard downloads the latest available version, and then the NAS restarts after the download is complete. If a newer version is not available, the wizard automatically displays the Smart Installation Guide.
  • Page 47 TVS-hx74 User Guide QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 14. Click Next. The Configure the network settings screen appears. 15. Select Obtain an IP address automatically (DHCP).

  • Page 48: Basic Operations

    TVS-hx74 User Guide 3. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The device powers on. Power off Press and hold the button for 1.5 The device powers off. seconds.

  • Page 49: Usb One Touch Copy Button

    This feature supports incremental backups. The NAS only copies files that were modified or added after the last backup. To configure the behavior of the button when an external device is connected to the button's USB port, install and use Hybrid Backup Sync on your QNAP operating system. For details, see the Hybrid Backup Sync documentation.

  • Page 50: Viewing Drive Information

    TVS-hx74 User Guide • Default gateway • Primary DNS • Secondary DNS 1. Press Enter or Select. The panel displays the NAS name and QuTS hero version. 2. Press and hold Enter for two seconds. The panel displays Main Menu 1. TCP/IP. 3.

  • Page 51: Viewing Shared Folders Information

    TVS-hx74 User Guide Viewing Shared Folders Information The LCD panel can display the name and capacity of each shared folder. 1. Press Enter or Select. The panel displays the NAS name and QuTS hero version. 2. Press and hold Enter for two seconds. The panel displays Main Menu 1.

  • Page 52: Changing The Lcd Password

    TVS-hx74 User Guide 3. Press Enter repeatedly until the panel displays Main Menu 6. Reboot. 4. Press and hold Enter. The NAS restarts. Changing the LCD Password Specifying a password for the LCD panel prevents unauthorized access. 1. Press Enter or Select. The panel displays the NAS name and QuTS hero version.

  • Page 53: Leds

    TVS-hx74 User Guide System Message Description Shared Folder [number] Full Shared folder is full. HDD Ejected Drive has ejected. Shared Folder [number] Degraded Shared folder [number] is in degrade mode. Shared Folder [number] Shared folder [number] has unmounted. Unmounted Shared Folder [number] Inactive Shared folder [number] is inactive.
  • Page 54 TVS-hx74 User Guide Status Description System Status Flashes green and red • A drive is being formatted. alternately every 0.5 seconds • The device is being initialized. • The operating system is being updated. • RAID rebuilding is in progress. •...

  • Page 55: Audio Alert

    • The NAS has finished copying data to or from the USB device connected to the front USB port. Expansion Blue A QNAP USB or SATA external storage device is connected. No expansion unit has been detected. Audio Alert Duration...
  • Page 56 TVS-hx74 User Guide Duration Frequency Description Long beep (1.5 seconds) 3 (every 5 minutes) • A power error occurred. • A system fan is not functioning. • A fan module has been removed. • The NAS data cannot be copied to the external storage device connected to the USB One Touch Copy port.

  • Page 57: Nas Migration

    NAS Migration Requirements You can only migrate drives to specific NAS models, depending on your source NAS. For the list of NAS models compatible with direct NAS migration, see https://www.qnap.com/go/nas-migration. Your device must meet the following requirements: • QTS NAS supports several types of NAS migration: •...

  • Page 58: Migrating A Nas

    1. Power off the source NAS and the destination NAS. 2. Remove the drives. Important QNAP recommends following the source NAS drive order when installing the drives. Take note of the drive tray order when removing the drives. NAS Migration...

  • Page 59: Migrating Nas Data Using Hbs 3

    TVS-hx74 User Guide a. Remove the drives from the source NAS. b. Remove the drive trays from the destination NAS. 3. Install the drives. a. Install source NAS drives onto the destination NAS drive trays. b. Insert the drive trays into the destination NAS. 4.
  • Page 60 TVS-hx74 User Guide Setting Description Password Specify a password that contains 1 to 16 characters from any of the following groups: • Letters: A to Z, a to z • Numbers: 0 to 9 • Special characters: . - _ ~ ! @ # $ % ^ & ( ) { } •...
  • Page 61 TVS-hx74 User Guide 10. Select the paired folders. Important • All subfolders and files in the selected folder are selected. • You can only sync up to 16 paired folders per job. a. Under the source, click A dialog box opens. b.

  • Page 62: Quts Hero Nas Migration

    NAS Migration Requirements You can only migrate drives and system settings to specific NAS models, depending on your source NAS. For the list of NAS models compatible with direct NAS migration, see https://www.qnap.com/en/nas-migration. Your device must meet the following requirements: •...

  • Page 63: Migrating A Nas

    Windows AD configurations must be reconfigured. Licenses Licenses are not migrated. Warning QNAP recommends deactivating licenses on the source NAS before data migration. Applications If the destination NAS has less RAM than the source NAS, the following features and applications might not function: Virtualization Station, Qsirch, and Snapshots.
  • Page 64 TVS-hx74 User Guide QNAP recommends following the source NAS drive order when installing the drives. Take note of the drive tray order when removing the drives. a. Remove the drives from the source NAS. b. Remove the drive trays from the destination NAS.

  • Page 65: Troubleshooting

    TVS-hx74 User Guide 5. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QuTS hero installation, the drives or data may be faulty. 1.

  • Page 66: Recovering Unintentionally Removed Healthy Drives

    Two disks per subgroup fail. Triple Mirror Multiple of 3. (For example, 3, 6, 9, 12 disks and so forth.) ≥ 5 RAID-TP Support and Other Resources QNAP provides the following resources: Resource Documentation https://download.qnap.com Compatibility List https://www.qnap.com/compatibility NAS Migration Compatibility https://www.qnap.com/go/nas-migration Expansion Unit Compatibility https://www.qnap.com/go/compatibility-expansion...

  • Page 67: Glossary

    Link Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP NAS operating system QuTS hero...

  • Page 68: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.

  • Page 69: Gnu Public License

    TVS-hx74 User Guide Other company names and products mentioned herein are trademarks or registered trademarks of their respective holders. GNU Public License Version 3, 29 June 2007 Everyone is permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
  • Page 70 TVS-hx74 User Guide “Copyright” also means copyright-like laws that apply to other kinds of works, such as semiconductor masks. “The Program” refers to any copyrightable work licensed under this License. Each licensee is addressed as “you”. “Licensees” and “recipients” may be individuals or organizations. To “modify”...
  • Page 71 TVS-hx74 User Guide for which you do not control copyright. Those thus making or running the covered works for you must do so exclusively on your behalf, under your direction and control, on terms that prohibit them from making any copies of your copyrighted material outside their relationship with you. Conveying under any other circumstances is permitted solely under the conditions stated below.
  • Page 72 TVS-hx74 User Guide a. Convey the object code in, or embodied in, a physical product (including a physical distribution medium), accompanied by the Corresponding Source fixed on a durable physical medium customarily used for software interchange. b. Convey the object code in, or embodied in, a physical product (including a physical distribution medium), accompanied by a written offer, valid for at least three years and valid for as long as you offer spare parts or customer support for that product model, to give anyone who possesses the object code either (1) a copy of the Corresponding Source for all the software in...
  • Page 73 TVS-hx74 User Guide Corresponding Source conveyed, and Installation Information provided, in accord with this section must be in a format that is publicly documented (and with an implementation available to the public in source code form), and must require no special password or key for unpacking, reading or copying.
  • Page 74 TVS-hx74 User Guide your license, and (b) permanently, if the copyright holder fails to notify you of the violation by some reasonable means prior to 60 days after the cessation. Moreover, your license from a particular copyright holder is reinstated permanently if the copyright holder notifies you of the violation by some reasonable means, this is the first time you have received notice of violation of this License (for any work) from that copyright holder, and you cure the violation prior to 30 days after your receipt of the notice.
  • Page 75 TVS-hx74 User Guide have actual knowledge that, but for the patent license, your conveying the covered work in a country, or your recipient's use of the covered work in a country, would infringe one or more identifiable patents in that country that you have reason to believe are valid. If, pursuant to or in connection with a single transaction or arrangement, you convey, or propagate by procuring conveyance of, a covered work, and grant a patent license to some of the parties receiving the covered work authorizing them to use, propagate, modify or convey a specific copy of the covered...

  • Page 76: Ce Notice

    TVS-hx74 User Guide PROVIDE THE PROGRAM “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU.

  • Page 77: Vcci Notice

    • Consult the dealer or an experienced radio/television technician for help. Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment.

  • Page 78: Sj/T 11364-2006

    TVS-hx74 User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品可能 包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。 Notices...

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