Troubleshooting - Sharp FX-J80M Operation Manual

TROUBLESHOOTING

Please check the following details, before enquiring or requesting for repairs.
Problem
Wi-Fi connection of the
air purifier and the router
cannot be performed.
The connection between
the air purifier and your
smartphone cannot be
established.
Remote operation from
a smartphone cannot be
performed.
When changing the
router
When changing the
smartphone
When going to dispose
or hand over the air
purifier
In case of being handed
over from a third party
Blink slowly
Blink fast
Goes off
One of to
cannot be selected in the
Wi-Fi setting mode.
(Page 18 - 19)
• Check the specifications of the router in use.
• Adjust the router and antenna direction, move the router and antenna closer, and
so on. After that, reswitch to turn on the router and perform the initial settings
again.
• Are the air purifier and your smartphone connecting to the same router?
Connect the air purifier and your smartphone to the same router.
If you still can't connect, try connecting your smartphone to the 2.4GHz band
of the router.
• Is the total number of smartphones being in use exceeding the maximum number
for registration on one air purifier?
The maximum number of smartphones that can be registered on one air
purifier is 10.
• Is the total number of products (air conditioners, air purifiers, etc.) to be registered
with one smartphone exceeding the maximum designated number?
The maximum number of products to be registered with one smartphone is 30.
• Is the Wi-Fi Indicator Light of the air purifier on?
If the Wi-Fi Indicator Light is off, please perform "A1: Wi-Fi adapter ON/OFF"
to turn on the product Wi-Fi. (Page 18)
• Have the connection between the air purifier and your smartphone been
completed?
Set up the connection between the air purifier and your smartphone.
(Page 17)
• It is necessary to reconnect the air purifier to the router.
1. Hold down the "Wi-Fi" Button for 3 seconds to stop the Wi-Fi function.
2. Perform "Flow of initial settings : 2 Connection of the air purifier and a router".
(Page 17)
1. Delete the registration of the old smartphone from designated App.
2. Use the new smartphone to perform "Flow of initial settings :
1 Installation of the App, and
3 Connection between the air purifier and a smartphone". (Page 17)
• Perform the following steps, to prevent leak of personal information.
1. Delete the registration of the air purifier from designated App.
2. Perform "A4: Initialization of Wi-Fi function". (Page 19)
• To prevent unauthorized access from a third party, perform
"A4: Initialization of Wi-Fi function". (Page 19)
• It is one of the following status.
A. The Wi-Fi connection of the air purifier and a router is in setup.
B. The connection of the air purifier and a smartphone is in setup.
• Network error. Please confirm the Wi-Fi network status from
"A7: Display Wi-Fi network status". (Page 20)
• The air purifier cannot connect to the router. Check the following.
A. Is the power plug correctly connected?
B. Has the Wi-Fi function been stopped? Confirm the Wi-Fi network status from
"A7: Display Wi-Fi network status". (Page 20)
• In the following cases, one of "A2" to "A6" may not be selectable.
A. The Wi-Fi adapter is off.
B. The connection between the product and the router has not been completed.
C. The connection between the product and the smartphone has not been
completed.
The Wi-Fi network status can be checked from
"A7: Display Wi-Fi network status". (Page 20)
Items to check
21