The Headset Does Not Operate Properly - Sony WH1000XM4/SMIN Help Manual

Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM4

The headset does not operate properly.

You cannot operate the touch sensor control panel when not wearing the headset. Wear the headset and operate the
touch sensor control panel.
When you wear the headset with your face up or down, or when you wear the headset upside down, wearing
detection may not work properly, and the touch sensor control panel and CUSTOM button may not be available for
operation. Wear the headset correctly while facing forward, or press the
When you wear the headset over a cap, a scarf, hair, etc., wearing detection may not work properly, and the touch
sensor control panel may not be available for operation. Wear the headset so that your ears are inside the earpads.
Reset the headset. This operation does not delete pairing information.
If the headset does not operate properly even if you reset the headset, initialize the headset.
Related Topic
Wearing the headset
Resetting the headset
Initializing the headset to restore factory settings
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(power) button briefly.