Sony WH-1000XM2 Help Manual

Wireless noise canceling stereo headset

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Summary of Contents for Sony WH-1000XM2

Page 1 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Use this manual if you encounter any problems, or have any questions. This Help Guide is also available as a PDF, which can be downloaded here. Getting started What you can do with the BLUETOOTH function...
Page 2: Making Connections
Checking the remaining battery charge System requirements for battery charge using USB Turning on the headset Turning off the headset Making connections How to make a wireless connection to BLUETOOTH devices One-touch connection (NFC) compatible Android devices One-touch connection (NFC) with a smartphone (Android 4.1 or later) Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC) Android devices not compatible with one-touch connection (NFC)
Page 3 Disconnecting BLUETOOTH connection (after use) Using the voice assist function Using the voice assist function (Google App) Using the voice assist function (Siri) Using the apps What you can do with "Sony | Headphones Connect" app Installing "Sony | Headphones Connect" app...
Page 4: Troubleshooting
Important information Precautions Trademarks Customer support websites Troubleshooting What can I do to solve a problem? Power/Charging The headset is not turned on. Charging cannot be done. Charging time is too long. The headset cannot be recognized by a computer. The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch.
Page 6: What You Can Do With The Bluetooth Function
You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call with your hands free, while leaving your smartphone or mobile phone in your bag or pocket. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 7: About Voice Guidance
When turning on the Ambient Sound Mode: “Ambient sound” When turning off the noise canceling function and the Ambient Sound Mode : “Off” When starting the NC Optimizer: “Optimizer start” When the NC Optimizer is finished: “Optimizer finished” 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 8: Checking The Package Contents
Headphone cable (approx. 1.5 m (59 1/8 in.)) (1) Carrying case (1) Plug adaptor for in-flight use (1) Reference Guide (1) Operating Instructions (1) Other documents (1 set) (*) May not be supplied in some countries or regions. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 9: Putting The Headset In The Carrying Case
When finished using the headset, fold it and put it in the supplied carrying case as shown below. To store the plug adaptor for in-flight use Put the plug adaptor for in-flight use in the holder in the carrying case as shown below. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 10: Location And Function Of Parts
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Location and function of parts L mark Tactile dot The left unit has a tactile dot. Built-in antenna A BLUETOOTH antenna is built into the headset. N-mark left unit Slider Slide to adjust the length of the headband.
Page 11 Connect a music player, etc. to this jack by using the supplied headphone cable. Make sure that you insert the plug of the music player until it clicks. Otherwise, you may not hear the sound normally. Related Topic About the indicator Checking the remaining battery charge 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 12: About The Indicator
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 About the indicator You can check various statuses of the headset by the indicators. : Turns on in blue/ : Turns on in red/ : Turns on in green/ : Turns on in yellow/-: Turns off...
Page 13 - - - - - - - - Quick Attention Mode Use the “Sony | Headphones Connect” app to switch between the Normal mode and Voice mode. For details, refer to “Listening to ambient sound during music playback (Ambient Sound Mode).”...
Page 14: Charging The Headset
If the headset detects a problem while charging due to following causes, the indicator (red) may turn off, although charging is not complete. In this case, charge again within the charging temperature range. If the problem persists, consult your nearest Sony dealer.
Page 15 If the life of the built-in rechargeable battery drops significantly, the battery should be replaced. Consult your nearest Sony dealer for replacement of the rechargeable battery. Avoid exposure to temperature extremes, direct sunlight, moisture, sand, dust or mechanical shock. Never leave the headset in a car parked in the sun.
Page 16: Available Operating Time
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Available operating time The available operating times of the headset on a fully-charged battery are as follows: BLUETOOTH connection Music Playback time Noise canceling function/Ambient Available operating Codec DSEE HX Sound Mode...
Page 17 Max. 30 hours Max. 50 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE HX function. Note Usage hours may be different depending on the settings and conditions of use.
Page 18: Checking The Remaining Battery Charge
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset or press the button while the headset is on, the indicator (blue) flashes two times, then the indicator (red) flashes.
Page 19 D: 50% to 20% E: 20% or lower (needs to charge) Hint You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch support this app. Note If you connect the headset to an iPhone or iPod touch with “Media audio” (A2DP) only in a multi point connection, the remaining battery charge will not be displayed correctly.
Page 20: System Requirements For Battery Charge Using Usb
Windows® 8 / Windows® 8 Pro Windows® 7 Home Basic / Home Premium / Professional / Ultimate (when using Mac) Mac OS X (version 10.9 or later) Design and specifications are subject to change without notice. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 21: Turning On The Headset
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Turning on the headset Press and hold the button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 22: Turning Off The Headset
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Turning off the headset Press and hold the button for about 2 seconds until the indicator (blue) turns off. Related Topic Turning on the headset 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 23: How To Make A Wireless Connection To Bluetooth Devices
If the device supports one-touch connection (NFC), you can just touch to perform device registration (pairing) and establish a BLUETOOTH connection. Connecting the headset to a registered (paired) device When the device is registered, it is not necessary to register it again. Connect to it with an appropriate method. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 24: One-Touch Connection (Nfc) With A Smartphone (Android 4.1 Or Later)
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 One-touch connection (NFC) with a smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a BLUETOOTH connection. Compatible smartphones NFC-compatible smartphones installed with Android™...
Page 25 (One-touch connection switching). Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC) Listening to music from a device via BLUETOOTH connection 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 26: Disconnecting The Smartphone By One Touch (Nfc)
After the headset is disconnected from the smartphone, if no operation is performed for about 5 minutes, the headset turns off automatically. To turn off the headset before that, press and hold the button for about 2 seconds. You hear voice guidance “Power off”, the indicator (blue) goes off, then the headset turns off. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 27: Switching The Device By One Touch (Nfc)
When the headset is connected with an NFC-compatible smartphone, if you touch the smartphone on another NFC- compatible BLUETOOTH headset or BLUETOOTH speaker, the smartphone disconnects from the headset, and connects to the BLUETOOTH device it touched. Note Unlock the screen of the smartphone if it is locked. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 28: Pairing And Connecting With An Android Smartphone
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Pairing and connecting with an Android smartphone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
Page 29 If they are not connected, see “Connecting to a paired Android smartphone.” If [WH-1000XM2] does not appear on the display, try again from step 3. A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone.
Page 31: Connecting To A Paired Android Smartphone
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
Page 32 Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an Android smartphone Listening to music from a device via BLUETOOTH connection 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 33: Pairing And Connecting With An Iphone
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Pairing and connecting with an iPhone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
Page 34 If they are not connected, see “Connecting to a paired iPhone.” If [WH-1000XM2] does not appear on the display, try again from step 3. A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Hint The above procedure is an example. For details, refer to the operating instructions supplied with your iPhone.
Page 35 Initializing the headset to restore factory settings 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 36: Connecting To A Paired Iphone
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
Page 37 If you cannot connect your iPhone to the headset, deactivate pairing on your iPhone and perform pairing again. For details, refer to the operating instructions supplied with your iPhone. Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an iPhone Listening to music from a device via BLUETOOTH connection 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 38: Pairing And Connecting With A Computer (Windows 10)
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Pairing and connecting with a computer (Windows 10) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
Page 39 Click the [Bluetooth] tab, then click the [Bluetooth] button to turn on the BLUETOOTH function. Select [WH-1000XM2], then click [Pair]. If passkey (*) input is required on the display of the computer, input “0000.”...
Page 40 If they are not connected, refer to “Connecting to a paired computer (Windows 10).” If [WH-1000XM2] does not appear on the display, try again from step 3. A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Hint The above procedure is an example.
Page 41: Pairing And Connecting With A Computer (Windows 8/Windows 8.1)
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Pairing and connecting with a computer (Windows 8/Windows 8.1) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
Page 42 If they are not connected, see “Connecting to a paired computer (Windows 8/Windows 8.1).” If [WH-1000XM2] does not appear on the display, try again from step 3. A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.”...
Page 43 How to make a wireless connection to BLUETOOTH devices Connecting to a paired computer (Windows 8/Windows 8.1) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 44: Pairing And Connecting With A Computer (Windows 7)
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Pairing and connecting with a computer (Windows 7) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
Page 45 If they are not connected, see “Connecting to a paired computer (Windows 7).” If [WH-1000XM2] does not appear on the display, try again from step 3. A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Hint The above procedure is an example.
Page 46 How to make a wireless connection to BLUETOOTH devices Connecting to a paired computer (Windows 7) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 47: Connecting To A Paired Computer (Windows 10)
If the computer has connected to the last BLUETOOTH device connected, disconnect it, then proceed to the next step. Select the headset using the computer. Right-click the volume icon on the windows toolbar, then click [Playback devices]. Right-click [WH-1000XM2]. If [WH-1000XM2] is not displayed, right-click on the [Sound] screen, then select [Show Disabled Devices].
Page 48 Click [Connect]. The connection is established. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer.
Page 49 Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 50: Connecting To A Paired Computer (Windows 8/Windows 8.1)
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Connecting to a paired computer (Windows 8/Windows 8.1) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
Page 51 Select [Control Panel] in the [Settings] charm. Select [Hardware and Sound], then [Devices and Printers]. Right-click [WH-1000XM2] in the [Devices and Printers] screen. Select [Advanced Operation] — [Connect to audio sink device].
Page 52 Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer (Windows 8/Windows 8.1) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 53: Connecting To A Paired Computer (Windows 7)
Use the computer to check whether the connection is established, and if it is not established, proceed to step 3. If the computer has connected to the last BLUETOOTH device connected, disconnect it, then proceed to the next step. Select the headset using the computer. Click the [Start] button, then [Devices and Printers]. Double-click [WH-1000XM2] of the device.
Page 54 Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer (Windows 7) Listening to music from a device via BLUETOOTH connection Disconnecting BLUETOOTH connection (after use) 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 55: Pairing And Connecting With Other Bluetooth Devices
“BLUETOOTH pairing”. Perform the pairing procedure on the BLUETOOTH device to search for this headset. [WH-1000XM2] will be displayed on the list of detected devices on the screen of the BLUETOOTH device. If not displayed, repeat from step 1. Select [WH-1000XM2].
Page 56 The headset can be paired with multiple devices, but can only play music from one paired device at a time. Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired BLUETOOTH device Listening to music from a device via BLUETOOTH connection Initializing the headset to restore factory settings 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 57: Connecting To A Paired Bluetooth Device
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Connecting to a paired BLUETOOTH device Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
Page 58 Listening to music from a device via BLUETOOTH connection 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 59: Connecting The Headset To Both A Music Player And A Smartphone Or Mobile Phone
At the same time, an A2DP connection may also be made automatically. If this happens, disconnect the headset from the smartphone or mobile phone once using the phone, then connect the devices again by repeating the process from step 2. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 60: Connecting The Headset To 2 Android Smartphones
On the smartphone connected to the headset, uncheck either [Phone audio] (HFP) or [Media audio] (A2DP). Example: To connect “Media audio” (A2DP) only Touch [Settings] - [Bluetooth] - the setting icon next to [WH-1000XM2]. On the [Paired Bluetooth device] screen, uncheck [Phone audio].
Page 61 Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphones. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 62: Connecting The Headset To An Android Smartphone And An Iphone
On the Android smartphone connected to the headset, uncheck either [Phone audio] (HFP) or [Media audio] (A2DP). Example: To connect “Media audio” (A2DP) only Touch [Settings] - [Bluetooth] - the setting icon next to [WH-1000XM2]. On the [Paired Bluetooth device] screen, uncheck [Phone audio]. Use the iPhone to establish a BLUETOOTH connection to the headset.
Page 63 If you connect an Android smartphone with [Phone audio] (HFP), the remaining battery charge of the headset will not be displayed correctly on an iPhone. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 64 You hear voice guidance “Power off”. Hint When you finish playing music, the BLUETOOTH connection may terminate automatically, depending on the BLUETOOTH device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 65: Using The Supplied Headphone Cable
You can operate the touch sensor control panel only for Quick Attention Mode. For volume, playback, pausing, etc., control with the connected device. The NC/AMBIENT button cannot be used when the headset is powered off. Depending on the in-flight entertainment, the plug adaptor for in-flight use may not be used. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 66 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Listening to music from a device via BLUETOOTH connection You can enjoy listening to music and basic remote control operation of a BLUETOOTH device via a BLUETOOTH connection. The BLUETOOTH device is required to support the following BLUETOOTH profiles.
Page 67 If the communication condition is poor, the BLUETOOTH device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to BLUETOOTH devices Controlling the audio device (BLUETOOTH connection) Using the noise canceling function About the Automatic AI noise canceling function 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 68: Controlling The Audio Device (Bluetooth Connection)
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Controlling the audio device (BLUETOOTH connection) If the BLUETOOTH device supports AVRCP, you can control it by the headset. The functions available may vary depending on the BLUETOOTH device. Refer to the operating instructions supplied with your BLUETOOTH device.
Page 69 Fast-reverse: Swipe backward and hold. (It takes a while until fast-reversing starts.) Release at the desired playback point. To increase the volume: Swipe up repeatedly until the volume reaches the desired level. To decrease the volume: Swipe down repeatedly until the volume reaches the desired level. If you hold your finger to the touch sensor control panel after swiping up or down, the volume continues to change.
Page 71 You hear voice guidance “Power off”. Hint When you finish playing music, the BLUETOOTH connection may terminate automatically, depending on the BLUETOOTH device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 72 (howling) may occur. In these cases, take your hands off of the microphones of the headset. A: Microphones Related Topic Using the noise canceling function About the Automatic AI noise canceling function 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 73: Using The Noise Canceling Function
When you are using the supplied headphone cable, turn off the headset. You can use the headset as ordinary wired headphones. To enjoy high resolution audio music, turn the headset on. You can also turn on/off the noise canceling function with the “Sony | Headphones Connect” app. Note When the headset is connected with the headphone cable and the noise canceling function is turned on, the indicator next to the button turns off.
Page 74 Turning on the headset What is noise canceling? About the Automatic AI noise canceling function Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with "Sony | Headphones Connect" app 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 75: About The Automatic Ai Noise Canceling Function
Noise mainly in a bus or a train is effectively reduced. NC Mode C Noise mainly found in an office environment (PC, copier, air ventilation, etc.) is effectively reduced. Related Topic What is noise canceling? Using the noise canceling function 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 76 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Optimizing the noise canceling function to suit the wearer (NC Optimizer) This function optimizes the noise canceling function by detecting the shape of your face, your hairstyle, the headset attaching condition based on the absence or presence of glasses, or the pressure change in an airplane.
Page 77 When performing the NC Optimizer, wear the headset in the actual use condition. Do not touch the headset while performing the optimizer. If the headset receives another operation while performing the NC Optimizer, the optimizing is canceled. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 78: Listening To Ambient Sound During Music Playback (Ambient Sound Mode)
If the headset is not worn properly, the Ambient Sound Mode may not work correctly. Wear the headset properly. The setting of the Ambient Sound Mode changed with the “Sony | Headphones Connect” app is recorded in the headset. You can enjoy music with the recorded setting of the Ambient Sound Mode even when you connect the headset to other devices which do not have the “Sony | Headphones Connect”...
Page 79 Related Topic About voice guidance Using the noise canceling function What you can do with "Sony | Headphones Connect" app 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 80: Listening To Ambient Sound Quickly (Quick Attention Mode)
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Listening to ambient sound quickly (Quick Attention Mode) This function turns down music, call sound, and ringtone to allow ambient sound to be heard easily. It is useful when you want to listen to a train announcement, etc.
Page 81 Quick Attention Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sound, such as a road with car traffic. If the headset is not worn properly, the Quick Attention Mode may not work correctly. Wear the headset properly. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 82 WH-1000XM2 About the sound quality mode The sound quality mode has the following two modes. You can switch or check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality: prioritizes the sound quality (default).
Page 83: Supported Codecs
HD is used by some Android smartphones, and it provides higher sound quality than that of aptX. LDAC LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio content, even over a BLUETOOTH connection.
Page 84 The DSEE HX function upscales the compressed sound source data such as CD or MP3 to quality almost that of High- Resolution Audio quality and reproduces the clear high-range sound that is often lost. The DSEE HX function is available when you set as follows by using the “Sony | Headphones Connect” app. Sound Position Control...
Page 85: Receiving A Call
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Hands- free Profile) or HSP (Headset Profile), via a BLUETOOTH connection.
Page 86 Use a smartphone or mobile phone at least 50 cm(19 3/4 in.) away from the headset. Noise may result if the headset and the smartphone or mobile phone are too close. Related Topic How to make a wireless connection to BLUETOOTH devices Making a call Functions for a phone call What you can do with "Sony | Headphones Connect" app...
Page 88: Making A Call
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Hands- free Profile) or HSP (Headset Profile), via a BLUETOOTH connection.
Page 89 Use a smartphone or mobile phone at least 50 cm(19 3/4 in.) away from the headset. Noise may result if the headset and the smartphone or mobile phone are too close. Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Functions for a phone call 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 90: Functions For A Phone Call
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Functions for a phone call The available functions may vary depending on the profile supported by your smartphone or mobile phone. Even if the profile is the same, functions may vary depending on the smartphone or mobile phone.
Page 91 Double-tap the touch sensor control panel lightly to answer a call. During call Double-tap the touch sensor control panel lightly to finish a call. (*) Some devices may not support this function. Related Topic Receiving a call Making a call 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 92 You hear voice guidance “Power off”. Hint When you finish playing music, the BLUETOOTH connection may terminate automatically, depending on the BLUETOOTH device. Related Topic Disconnecting the smartphone by one touch (NFC) Turning off the headset 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 93 After activating the Google App, when a certain time has passed without requests, a beep will sound and the Google App will be deactivated Note The Google App cannot be activated when you say “OK Google” through the headset’s microphone even when the Android smartphone’s [OK Google] setting is on. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 94: Using The Voice Assist Function (Siri)
* After activating Siri, when a certain time has passed without requests, a beep will sound and Siri will be deactivated. Note Siri cannot be activated when you say “Hey Siri” through the headset’s microphone even when the iPhone’s [Allow “Hey Siri”] setting is on. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 95 For details of the “Sony | Headphones Connect” app, refer to the following URL. http://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app depends on audio devices. The app specifications and screen design may be changed without prior notice. Related Topic Installing "Sony | Headphones Connect"...
Page 96 WH-1000XM2 Installing "Sony | Headphones Connect" app Download the “Sony | Headphones Connect” app from Google Play store or App Store, and install the app to your smartphone. For details of the “Sony | Headphones Connect” app, refer to the following URL.
Page 97 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Precautions On BLUETOOTH communications BLUETOOTH wireless technology operates within a range of about 10 m (30 feet). Maximum communication range may vary depending on obstacles (human body, metal, wall, etc.) or electromagnetic environment.
Page 98 The earpads may deteriorate due to long-term storage or use. Optional replacement earpads can be ordered from your nearest Sony dealer. If you have any questions or problems concerning this headset that are not covered in this manual, please consult your nearest Sony dealer.
Page 99 The LDAC name and logo is a trademark of Sony Corporation. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Page 100: Customer Support Websites
Please access the following support website to get the support information about your headset: For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/ For customers in European countries: www.sony.eu/support For customers in China: https://service.sony.com.cn/ For customers in other countries/regions: http://www.sony-asia.com/ 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 101: What Can I Do To Solve A Problem
Initialize the headset. This operation resets volume settings, etc., and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic Charging the headset...
Page 102: The Headset Is Not Turned On
Charge the battery of the headset. The headset cannot be turned on while charging the battery. Remove the micro-USB cable from the headset, and then turn on the headset again. Related Topic Charging the headset Checking the remaining battery charge 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 103: Charging Cannot Be Done
Check that the micro-USB cable is connected to the headset and the computer firmly. Check that the computer is turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.1, update using Windows Update. Related Topic Charging the headset 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 104: Charging Time Is Too Long
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Related Topic Charging the headset 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 105: The Headset Cannot Be Recognized By A Computer
A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available. Try the USB connection procedure again in cases other than those stated above. Check that you are using the micro-USB cable supplied. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 106 The remaining battery charge is shown only on the screen of an iPhone or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile). Make sure that the iPhone or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be displayed correctly. Related Topic Checking the remaining battery charge 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 107 Pair the headset and the BLUETOOTH device again. Check that the headphone cable is connected firmly. Related Topic How to make a wireless connection to BLUETOOTH devices Using the supplied headphone cable Listening to music from a device via BLUETOOTH connection 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 108: Low Sound Level
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Low sound level Turn up the volume of the headset and the connected device. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 109: Low Sound Quality
If the sound quality does not improve after a few seconds, double-tap the touch sensor control panel lightly (about 0.4-second interval) of the headset. Or, operate the computer to make an A2DP connection. Refer to the operating instructions supplied with your computer for computer operation. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 110: Sound Skips Frequently During Playback
Install this headset and the BLUETOOTH device as near to each other as possible. In case that you enjoy music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 111: The Noise Canceling Effect Is Not Sufficient
The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air- conditioning, and is not as effective for higher frequencies, such as human voices. Related Topic What is noise canceling? Using the noise canceling function About the Automatic AI noise canceling function 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 112: Pairing Cannot Be Done
Related Topic About the indicator How to make a wireless connection to BLUETOOTH devices Initializing the headset to restore factory settings 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 113: Unable To Connect The Headset To A Bluetooth Device With One-Touch Connection (Nfc)
You cannot make a one-touch connection (NFC) when the headphone cable is connected to the INPUT jack. Remove the headphone cable from the headset. Related Topic One-touch connection (NFC) with a smartphone (Android 4.1 or later) 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 114: Unable To Make A Bluetooth Connection
In case that the pairing information for the headset has been deleted on the connected device, pair the headset with the device again. Related Topic About the indicator How to make a wireless connection to BLUETOOTH devices 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 115: Distorted Sound
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 116: The Bluetooth Wireless Communication Range Is Short, Or The Sound Skips
Install this headset and the BLUETOOTH device as near to each other as possible. In case that you enjoy music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 117: The Headset Does Not Operate Properly
Reset the headset. Pairing information is not deleted by this operation. If you cannot use the headset even after resetting it, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 118: No Voice From Callers
If you are listening to music using the headset, stop playback, double-tap the touch sensor control panel lightly and talk. Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Making a call 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 119: Low Voice From Callers
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM2 Low voice from callers Turn up the volume of the headset and the connected device. 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 120: Resetting The Headset
To charge the headset after resetting, disconnect and reconnect the micro-USB cable. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 4-697-257-11(2) Copyright 2017 Sony Corporation...
Page 121: Initializing The Headset To Restore Factory Settings
All pairing information is deleted. In this case, delete the pairing information for the headset on the device which has been connected, then pair the headset with the device again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. 4-697-257-11(2) Copyright 2017 Sony Corporation...

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