Sony WH-1000XM4 Quick Start Manual

Wireless Noise Canceling Stereo
Headset
• Please read this manual carefully before operating your unit and retain for
future reference.
WH-1000XM4
English
NOTE:
This equipment has been tested and found to comply with the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules. These
Wireless Noise Canceling Stereo Headset
limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and
FOR UNITED STATES CUSTOMERS. NOT APPLICABLE IN CANADA,
used in accordance with the instructions, may cause harmful
INCLUDING IN THE PROVINCE OF QUEBEC.
interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to
RECYCLING RECHARGEABLE BATTERIES
correct the interference by one or more of the following measures:
Rechargeable batteries are recyclable.
– Reorient or relocate the receiving antenna.
You can help preserve our environment by returning your used
– Increase the separation between the equipment and receiver.
rechargeable batteries to the collection and recycling location nearest
– Connect the equipment into an outlet on a circuit different from
you.
For more information regarding recycling of rechargeable batteries, visit
– Consult the dealer or an experienced radio/TV technician for help.
http://www.sony.com/electronics/eco/environmental-management
Caution: Do not handle damaged or leaking rechargeable batteries.
This equipment must not be co-located or operated in conjunction
with any other antenna or transmitter.
This equipment complies with FCC radiation exposure limits set forth
FOR UNITED STATES CUSTOMERS. NOT APPLICABLE IN CANADA,
for an uncontrolled environment and meets the FCC radio frequency
INCLUDING IN THE PROVINCE OF QUEBEC.
(RF) Exposure Guidelines. This equipment has very low levels of RF
energy that is deemed to comply without testing of specific
POUR LES CONSOMMATEURS AUX ÉTATS-UNIS. NON APPLICABLE AU
absorption rate (SAR).
CANADA, Y COMPRIS LA PROVINCE DE QUÉBEC.
You are cautioned that any changes or modifications not expressly
For the customer in Canada
approved in this manual could void your authority to operate this
This device contains licence-exempt transmitter(s)/receiver(s) that
equipment.
comply with Innovation, Science and Economic Development
Canada's licence-exempt RSS(s). Operation is subject to the following
two conditions:
This device complies with Part 15 of the FCC Rules. Operation is
(1) This device may not cause interference; and
subject to the following two conditions:
(2) This device must accept any interference, including interference
that may cause undesired operation of the device.
(1) this device may not cause harmful interference, and
The available scientific evidence does not show that any health
(2) this device must accept any interference received, including
problems are associated with using low power wireless devices. There
interference that may cause undesired operation.
is no proof, however, that these low power wireless devices are
absolutely safe. Low power Wireless devices emit low levels of radio
frequency energy (RF) in the microwave range while being used.
Whereas high levels of RF can produce health effects (by heating
tissue), exposure of low-level RF that does not produce heating
effects causes no known adverse health effects. Many studies of
low-level RF exposures have not found any biological effects. Some
studies have suggested that some biological effects might occur, but
such findings have not been confirmed by additional research.
Wireless Noise Canceling Stereo Headset (WH-1000XM4) has been
tested and found to comply with ISED radiation exposure limits set
forth for an uncontrolled environment and meets RSS-102 of the ISED
radio frequency (RF) Exposure rules.
High volume may affect your hearing.
Do not use the unit while walking, driving or cycling. Doing so may cause
traffic accidents.
Do not use at a dangerous place unless the surrounding sound can be
heard.
814100163
that to which the receiver is connected.
The unit is not waterproof. If water or foreign objects enter the unit, it • If the unit is not used for a long time, the rechargeable battery may
may result in fire or electric shock. If water or a foreign object enters become depleted quickly. The battery will be able to hold a proper
the unit, stop use immediately and contact a service center. In
charge after it is discharged and recharged several times. When storing
particular, be careful in the following cases. the unit for a long time, charge the battery once every six months to
– When using the unit around a sink, etc. prevent over-discharge.
Be careful that the unit does not fall into a sink or container filled with
• If the rechargeable battery becomes depleted extremely quickly, it
water.
should be replaced with a new one.
– When using the unit in the rain or snow, or in humid locations
If the unit does not operate properly
– When using the unit while you are sweaty
If you touch the unit with wet hands, or put the unit in the pocket of a
• Follow the procedure below to reset the unit.
damp article of clothing, the unit may get wet.
Press the  and CUSTOM buttons simultaneously while the unit is
charging. The unit is reset. When the unit is reset, the pairing
For details on the effect of contact to the human body from the mobile
information in the unit is not deleted.
phone or other wireless devices connected to the unit, refer to the
instruction manual of the wireless device.
Never insert the USB plug when the main unit or charging cable is wet. If
the USB plug is inserted while the main unit or charging cable is wet, a
short circuit may occur due to the liquid (tap water, seawater, soft drink,
etc.) attached to the main unit or charging cable or due to foreign matter,
and cause abnormal heat generation or malfunction.
This product (including accessories) has magnet(s) which may interfere
with pacemakers, programmable shunt valves for hydrocephalus
treatment, or other medical devices. Do not place this product close to
persons who use such medical devices. Consult your doctor before using
this product if you use any such medical device.
Note on static electricity
Static electricity accumulated in the body may cause mild tingling in your
ears. To reduce the effect, wear clothes made from natural materials,
which suppress the generation of static electricity.
IMPORTANT: THE FACTORY DEFAULT SETTING OF THE VOICE GUIDANCE
FOR THIS UNIT IS ENGLISH.
The voice guidance can be heard from the unit when:
• When powering on: "Power on"
• When powering off: "Power off"
• If the problem persists even after the unit is reset, perform the
• When the remaining battery level is low and recharge is recommended:
procedure below to initialize the unit.
"Low battery, please recharge headset"
Disconnect the USB Type-C cable and turn off the unit. Press and hold
• When automatically turning off due to low battery: "Please recharge
the  and CUSTOM buttons simultaneously for at least 7 seconds. The
headset. Power off"
indicator (blue) flashes 4 times, the unit is initialized, and the unit is
• When checking the remaining battery level by pressing the POWER
reset to the factory settings. When the unit is initialized, all pairing
button while the unit turns on: "Battery fully charged" / "Battery about
information is deleted.
90%" / "Battery about 80%" / "Battery about 70%" / "Battery about
• After the unit is initialized, it may not connect to your iPhone or
60%" / "Battery about 50%" / "Battery about 40%" / "Battery about
computer. If this happens, delete the pairing information of the unit
30%" / "Battery about 20%" / "Battery about 10%"
from the iPhone or computer, and then pair them again.
• When entering pairing mode: "Bluetooth pairing"
• When establishing a Bluetooth connection: "Bluetooth connected"
On the noise canceling function
• When disconnecting a Bluetooth connection: "Bluetooth disconnected"
• The noise canceling function senses external ambient noise (such as
• When turning on the noise canceling function: "Noise canceling"
the noise inside a vehicle or the sound of air conditioning inside a
• When turning on the Ambient Sound Mode: "Ambient sound"
room) with built-in microphones, and produces an equal-but-opposite
• When turning off the noise canceling function and the Ambient Sound
sound that cancels out the ambient noise.
Mode : "Ambient sound control off"
– The noise canceling effect may not be pronounced in a very quiet
• When starting the NC Optimizer: "Optimizer start"
• When the NC Optimizer is finished: "Optimizer finished"
– The noise canceling function works for noise in the low frequency
• When the automatic switching setting of Speak-to-chat is on:
"Speak-to-chat activated"
• When the automatic switching setting of Speak-to-chat is off:
– When you use the unit in a train or a car, noise may occur depending
"Speak-to-chat deactivated"
– Mobile phones may cause interference and noise. Should this occur,
Precautions
– Depending on how you wear the unit, the noise canceling effect may
On BLUETOOTH® communications
– Do not cover the microphones of the unit with your hands or other
• Bluetooth wireless technology operates within a range of about 10 m
(30 feet). The maximum communication distance may vary depending
on the presence of obstacles (people, metal objects, walls, etc.) or the
electromagnetic environment.
• Bluetooth communications may not be possible, or noise or audio
dropout may occur under the following conditions:
– When there is a person between the unit and the Bluetooth device.
This situation may be improved by positioning the Bluetooth device
so that it faces the antenna of the unit.
– When there is an obstacle, such as a metal object or a wall, between
the unit and the Bluetooth device.
– When a Wi-Fi device or microwave oven is in use, or microwaves are
emitted near the unit.
– Compared to use indoors, use outdoors is subjected little to signal
reflection from walls, floors, and ceilings, which results in audio
dropout occurring more frequently than use indoors.
– The antenna is built into the unit as indicated by the dotted line in the
illustration below. The sensitivity of the Bluetooth communications
can be improved by removing any obstacles between the connected
Bluetooth device and the antenna of this unit.
Notes on wearing the unit
• Because the headphones achieve a tight seal over the ears, forcibly
pressing them against your ears or quickly pulling them off can result in
eardrum damage. When wearing the headphones, the speaker
diaphragm may produce a click sound. This is not a malfunction.
Other notes
• Do not subject the unit to excessive shock.
• The touch sensor may not operate properly if you apply stickers or
other adhesive items to the touch sensor control panel.
• Be careful not to catch your finger in the unit when folding.
• When you use the unit as wired headphones, use the supplied
• Bluetooth and Wi-Fi (IEEE802.11b/g/n) devices use the same frequency
headphone cable only. Make sure that the headphone cable is firmly
(2.4 GHz). When using the unit near a Wi-Fi device, electromagnetic
inserted.
interference may occur, resulting in noise, audio dropout, or the • The Bluetooth function may not work with a mobile phone, depending
inability to connect. If this happens, try performing the following
on the signal conditions and the surrounding environment.
remedies:
• Do not apply weight or pressure to the unit for long periods, including
– Establish a connection between the unit and the Bluetooth device when it is stored, as it may cause deformation.
when they are at least 10 m (30 feet) away from the Wi-Fi device.
• If you experience discomfort while using the unit, stop using it
– Turn off the Wi-Fi device when using the unit within 10 m (30 feet) of
immediately.
the Wi-Fi device. • The earpads may be damaged or deteriorate with long-term use and
– Position the unit and the Bluetooth device as near as possible to each
storage.
other.
Cleaning the unit
• Microwaves emitting from a Bluetooth device may affect the operation
of electronic medical devices. Turn off this unit and other Bluetooth
• When the outside of the unit is dirty, clean it by wiping with a soft dry
devices in the following locations, as it may cause an accident:
cloth. If the unit is particularly dirty, soak a cloth in a dilute solution of
– in hospitals, near priority seating in trains, locations where
neutral detergent, and wring it well before wiping. Do not use solvents
inflammable gas is present, near automatic doors, or near fire alarms.
such as thinner, benzene, or alcohol, as they may damage the surface.
• The audio playback on this unit may be delayed from that on the
• If the sensor part inside the left unit housing gets fogged up or there
transmitting device, due to the characteristics of Bluetooth wireless
are water droplets on it due to condensation or humidity from sweat,
technology. As a result, the sound may not be in sync with the image
etc., wearing detection may not work properly. When the sensor part is
when viewing movies or playing games.
fogged up or there are water droplets on it, leave the sensor part facing
• This product emits radio waves when used in wireless mode.
up until the moisture disappears.
When used in wireless mode on an airplane, follow flight crew
directions regarding permissible use of products in wireless mode.
• The unit supports security functions that comply with the Bluetooth
standard as a means of ensuring security during communication using
Bluetooth wireless technology. However, depending on the configured
settings and other factors, this security may not be sufficient. Be careful
when communicating using Bluetooth wireless technology.
• Sony shall assume no responsibility for any damages or loss resulting
from information leaks that occur when using Bluetooth
communications.
• Connection with all Bluetooth devices cannot be guaranteed.
– Bluetooth devices connected with the unit must comply with the
Bluetooth standard prescribed by Bluetooth SIG, Inc., and must be
certified as compliant.
– Even when a connected device complies with the Bluetooth standard,
there may be cases where the characteristics or specifications of the
Bluetooth device make it unable to connect, or result in different
control methods, display, or operation.
– When using the unit to perform hands-free talking on the phone,
noise may occur depending on the connected device or the
communication environment.
• Depending on the device to be connected, it may require some time to
start communications.
If sound skips frequently during playback
• The situation may be improved by setting the sound quality mode to
"priority on stable connection." For details, refer to the Help Guide.
• The situation may be improved by changing the wireless playback
• If you have any questions or problems concerning this unit that are
quality settings or fixing the wireless playback mode to SBC on the
not covered in this manual, please contact a service center.
transmitting device. For details, refer to the operating instructions
supplied with the transmitting device.
• When listening to music from a smartphone, the situation may be
improved by closing unnecessary apps or restarting the smartphone.
On the use of calling apps for smartphones and computers
• This unit supports normal incoming calls only. Calling apps for
smartphones and computers are not supported.
On charging the unit
• This unit can be charged using USB only. A computer with a USB port or
a USB AC adaptor is required for charging.
• Be sure to use the supplied USB Type-C cable.
• When charging, the unit cannot be turned on and the Bluetooth and
noise canceling functions cannot be used.
Please contact a service center.
CUSTOM

environment, or some noise may be heard.
band primarily. Although noise is reduced, it is not canceled
completely.
on street conditions.
locate the unit further away from the mobile phone.
vary or a beeping sound (howling) may occur. If this happens, take off
the unit and put it back on again.
objects. Doing so may prevent the noise canceling function or the
Ambient Sound Mode from working properly, or may cause a beeping
sound (howling) to occur. If this happens, take your hands or other
object off of the microphones of the unit.
Specifications
Headset
Power source:
DC 3.7 V: Built-in lithium-ion rechargeable battery
DC 5 V: When charged using USB
Operating temperature:
0 °C to 40 °C (32 °F to 104 °F)
Rated power consumption:
8 W
Usage hours:
When connecting via the Bluetooth device
Music playback time: Max. 30 hours (NC ON), Max. 22 hours
(Ambient Sound Mode), Max. 38 hours (NC OFF)
Communication time: Max. 24 hours (NC ON), Max. 18 hours
(Ambient Sound Mode), Max. 30 hours (NC OFF)
Standby time: Max. 30 hours (NC ON), Max. 22 hours (Ambient
Sound Mode), Max. 200 hours (NC OFF)
When connecting via the headphone cable with NC ON: Max.
22 hours
Note: Usage hours may be shorter depending on the Codec and the
conditions of use.
Charging time:
Approx. 3 hours
(About 5 hours of music playback is possible after 10 minutes
charging.)
Note: Charging and usage hours may be different depending on
the conditions of use.
Charging temperature:
5 °C to 35 °C (41 °F to 95 °F)
Mass:
Approx. 254 g (8.96 oz)
Impedance:
40 Ω (1 kHz) (when connecting via the headphone cable with the
unit turned on)
16 Ω (1 kHz) (when connecting via the headphone cable with the
unit turned off)
Sensitivity:
105 dB/mW (when connecting via the headphone cable with the
unit turned on)
101 dB/mW (when connecting via the headphone cable with the
unit turned off)
Frequency response:
4 Hz - 40,000 Hz (JEITA) (when connecting via the headphone cable
with the unit turned on)
Included items:
Wireless Noise Canceling Stereo Headset (1)
USB Type-C ® cable (USB-A to USB-C ® ) (approx. 20 cm (7.88 in.)) (1)
Headphone cable (approx. 1.2 m (47.25 in.)) (1)
Carrying case (1)
Plug adaptor for in-flight use (1) 1)
1) Depending on the in-flight entertainment services, it may not be
supported.
Communication specification
Communication system:
Bluetooth Specification version 5.0
Output:
Bluetooth Specification Power Class 1
Maximum communication range:
Line of sight approx. 10 m (30 ft) 1)
Frequency band:
2.4 GHz band (2.4000 GHz - 2.4835 GHz)
Compatible Bluetooth profiles :
2)
A2DP / AVRCP / HFP / HSP
Supported Codec :
3)
SBC / AAC / LDAC TM
Transmission range (A2DP):
20 Hz - 20,000 Hz (Sampling frequency 44.1 kHz)
20 Hz - 40,000 Hz (Sampling frequency LDAC 96 kHz, 990 kbps)
The actual range will vary depending on factors such as obstacles
1)
between devices, magnetic fields around a microwave oven, static
electricity, reception sensitivity, antenna's performance, operating
system, software application, etc.
2) Bluetooth standard profiles indicate the purpose of Bluetooth
communications between devices.
3) Codec: Audio signal compression and conversion format
Design and specifications are subject to change without notice.
System requirements for battery charge using
USB
USB AC adaptor
A commercially available USB AC adaptor capable of supplying an output
current of 1.5 A or more
Compatible iPhone/iPod models
iPhone XS Max, iPhone XS, iPhone XR, iPhone X, iPhone 8 Plus, iPhone 8,
iPhone 7 Plus, iPhone 7, iPhone SE, iPhone 6s Plus, iPhone 6s,
iPhone 6 Plus, iPhone 6, iPhone 5s, iPod touch (6th generation)
(As of March 2020)
Trademarks
• Apple, iPhone, iPod and iPod touch are trademarks of Apple Inc.,
registered in the U.S. and other countries.
• Use of the Made for Apple badge means that an accessory has been
designed to connect specifically to the Apple product(s) identified in
the badge, and has been certified by the developer to meet Apple
performance standards. Apple is not responsible for the operation of
this device or its compliance with safety and regulatory standards.
• Android is a trademark of Google LLC.
• The Bluetooth® word mark and logos are registered trademarks owned
by the Bluetooth SIG, Inc. and any use of such marks by Sony
Corporation is under license.
• The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in
the United States and in other countries.
• The LDAC name and logo are trademarks of Sony Corporation.
• USB Type-C® and USB-C® are registered trademarks of USB
Implementers Forum.
• Other trademarks and trade names are those of their respective
owners.
Disclaimer regarding services offered by
third parties
Services offered by third parties may be changed, suspended, or
terminated without prior notice. Sony does not bear any responsibility in
these sorts of situations.
Headphones Connect
Some of the availables features
•Easy pairing
•Change the function of the button
-Ambient sound control
-Google Assistant
-Amazon Alexa
•360 Reality Audio Setup
•Apple, the Apple logo are trademarks of Apple Inc., registered in
the U.S. and other countries. App Store is a service mark of Apple
Inc.
•Google, Google Play and the Google Play logo are trademarks of
Google LLC.
•Amazon, Alexa and all related logos are trademarks of
Amazon.com, Inc. or its affiliates.
•Alexa is not available in all languages and countries.
• The image shown here is for illustrative purposes only
and may be subject to change.