Sony WH-1000XM4/S Help Manual
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Sony WH-1000XM4/S Help Manual

Wireless noise canceling stereo headset
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Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM4
Use this manual if you encounter any problems, or have any questions.
Update the software of the headset and "Sony | Headphones Connect" app to the latest version. For details, refer to the
following:
https://www.sony.net/elesupport/
Getting started
What you can do with the Bluetooth function
About the voice guidance
Supplied accessories
Checking the package contents
Setting the headset in the carrying case
Parts and controls
Location and function of parts
About the indicator
Wearing the headset
Power/Charging
1

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Summary of Contents for Sony WH-1000XM4/S

  • Page 1 Wireless Noise Canceling Stereo Headset WH-1000XM4 Use this manual if you encounter any problems, or have any questions. Update the software of the headset and “Sony | Headphones Connect” app to the latest version. For details, refer to the following: https://www.sony.net/elesupport/...
  • Page 2 Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the “Sony | Headphones Connect” app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone...
  • Page 3 Connecting the headset to 2 Android smartphones (multipoint connection) Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Connecting the headset to 2 devices simultaneously (multipoint connection) Disconnecting Bluetooth connection (after use) Using the supplied headphone cable Listening to music Listening to music via a Bluetooth connection Listening to music from a device via Bluetooth connection...

  • Page 4: Troubleshooting

    Using the voice assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with the “Sony | Headphones Connect” app Installing the “Sony | Headphones Connect” app Accessing support information from the “Sony | Headphones Connect” app...
  • Page 5 Cannot hear a person on a call. Low voice from callers The touch sensor control panel does not respond correctly Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 6: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone or music player to enjoy music wirelessly. Talking on the phone You can make and receive calls hands-free, while leaving your smartphone or mobile phone in your bag or pocket. 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 7 In the factory setting, you will hear the English voice guidance in the following situations via the headset. You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.
  • Page 8 If the voice guidance is not heard after changing the voice guidance language or updating the software, turn the headset off and on again. 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 9: Checking The Package Contents

    Numbers in ( ) indicate the item amount. Wireless Noise Canceling Stereo Headset USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1) Headphone cable (approx. 1.2 m (47.25 in.)) (1) Carrying case (1) Plug adaptor for in-flight use (1) 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 10 To store the cables and plug adaptor for in-flight use Put the cables and plug adaptor for in-flight use in the holder separated by the divider in the carrying case. 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 11: Location And Function Of Parts

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Location and function of parts (left) mark Tactile dot There is a tactile dot on the left unit. Built-in antenna A Bluetooth antenna is built into the headset. N-Mark Left unit Sliders (left, right) Slide to adjust the length of the headband.
  • Page 12 Pick up the sound of your voice when talking on the phone or in the Speak-to-Chat mode. Proximity sensor Detects whether the headset is worn on the ears. Related Topic About the indicator Checking the remaining battery charge 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 13: About The Indicator

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off Indicator (blue/red) next to the (power) button Turning on (flashes twice in blue)
  • Page 14 The indicator turns off after charging is complete. Abnormal temperature - - (repeatedly flashes twice in red) Abnormal charging - - (repeatedly flashes slowly in red) Related Topic Checking the remaining battery charge Initializing the headset to restore factory settings 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 15: Wearing The Headset

    Hint By using the “Sony | Headphones Connect” app, you can change the settings of the wearing detection automatic music playback pause and resume function and the wearing detection automatic power off function (the battery saving function).
  • Page 16 Put your hand inside the earpad of the left unit Put the headset up and put it in a bag, etc. Put the headset up and hang it on a bag, etc. When you wear the headset with your face up or down as shown below, or when you wear the headset upside down, wearing detection may not work properly, and the touch sensor control panel and CUSTOM button may not be available for operation.
  • Page 17 When the sensor part is fogged up or there are water droplets on it, leave the proximity sensor part facing up until the moisture disappears. A: Proximity sensor part Related Topic What you can do with the “Sony | Headphones Connect” app 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 18: Charging The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Charging the headset The headset contains a built-in lithium-ion rechargeable battery. Use the supplied USB Type-C cable to charge the headset before use. Connect the headset to an AC outlet. Use the supplied USB Type-C cable and a commercially available USB AC adaptor. The charging indicator (red) of the headset lights up.
  • Page 19 If the headset detects a problem while charging due to the following causes, the charging indicator (red) flashes. In this case, charge once again within the charging temperature range. If the problem persists, consult your nearest Sony dealer. Ambient temperature exceeds the charging temperature range of 5 °C - 35 °C (41 °F - 95 °F).

  • Page 20: Available Operating Time

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Available operating time The available operating times of the headset with the battery fully charged are as follows: Bluetooth connection Music playback time DSEE Speak-to- Noise canceling function/Ambient Sound Available operating Codec Extreme™...

  • Page 21: Standby Time

    Max. 18 hours Max. 36 hours Hint By using the “Sony | Headphones Connect” app, you can check which codec is used for a connection or switch the DSEE Extreme function. Note Usage hours may be different depending on the settings and conditions of use.

  • Page 22: Checking The Remaining Battery Charge

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you press the (power) button while the headset is on, a voice guidance indicating the remaining battery charge can be heard.
  • Page 23 You can also check the remaining battery charge with the “Sony | Headphones Connect” app. Android smartphones and iPhone/iPod touch both support this app. Note If you connect the headset to an iPhone/iPod touch or Android smartphone with “Media audio” (A2DP) only in a multipoint connection, the remaining battery charge will not be displayed correctly.

  • Page 24: Turning On The Headset

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Turning on the headset Press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. Related Topic Turning off the headset 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 25: Turning Off The Headset

    Hint You can also turn off the headset with the “Sony | Headphones Connect” app. The headset will automatically turn off after 15 minutes of not being worn. This setting can be changed using the “Sony | Headphones Connect” app.

  • Page 26: How To Make A Wireless Connection To Bluetooth Devices

    Connecting to a paired device Once a device and the headset are paired, there is no need to pair them again. Connect to devices already paired with the headset using the methods necessary for each device. 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 27 Connecting with the “Sony | Headphones Connect” app Launch the “Sony | Headphones Connect” app on your Android smartphone/iPhone to connect the headset to a smartphone or iPhone. For more details, refer to the “Sony | Headphones Connect” app help guide.

  • Page 28: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with an Android smartphone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: The Android smartphone is placed within 1 m (3 feet) of the headset.
  • Page 29 Touch [WH-1000XM4]. If Passkey (*) input is required, input “0000”. The headset and smartphone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired Android smartphone”.
  • Page 30 Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 31: Connecting To A Paired Android Smartphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button.
  • Page 32 As for the operations on your smartphone, refer to the operating instructions supplied with the smartphone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an Android smartphone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 33 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 One-touch connection (NFC) with an Android smartphone By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a Bluetooth connection. Compatible smartphones NFC-compatible smartphones installed with Android 4.1 or later What is NFC? NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags.
  • Page 34 Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one-touch (NFC) Switching the device by one-touch (NFC) Listening to music from a device via Bluetooth connection 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 35 In the factory setting, after 15 minutes of not being worn, the headset automatically turns off. Press and hold the (power) button for about 2 seconds to turn off the power before that time. You will hear the voice guidance say, “Power off”, the indicator (blue) turns off, and the headset powers off. 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 36: Switching The Device By One-Touch (Nfc)

    When an NFC-compatible smartphone is connected to the headset, if the smartphone is touched by another NFC- compatible Bluetooth headset or Bluetooth speaker, the smartphone is disconnected from the headset and connected to the Bluetooth device. Note Unlock the smartphone screen in advance if it is locked. 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 37: Pairing And Connecting With An Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with an iPhone The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: The iPhone is placed within 1 m (3 feet) of the headset.
  • Page 38 Touch [WH-1000XM4]. If Passkey (*) input is required, input “0000”. The headset and iPhone are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”. If they are not connected, see “Connecting to a paired iPhone ”.
  • Page 39 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 40: Connecting To A Paired Iphone

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button.
  • Page 41 As for the operations on your iPhone, refer to the operating instructions supplied with the iPhone. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with an iPhone Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 42: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with a computer (Windows 10) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 43 Click the [Bluetooth] tab, click the [Bluetooth] switch to turn on the Bluetooth function, then select [WH- 1000XM4]. Click [Pair]. If Passkey (*) input is required, input “0000”.
  • Page 44 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 45 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.
  • Page 46 Select [Change PC Settings] of the [Settings] charm. Select [PC and devices] of the [PC Settings] screen. Select [Bluetooth]. Select [WH-1000XM4], then select [Pair].
  • Page 47 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 48 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with a computer (Mac) The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following:...
  • Page 49 Select [ (System Preferences)] - [Bluetooth] from the task bar in the lower right part of the screen. Select [WH-1000XM4] of the [Bluetooth] screen and click [Connect]. If Passkey (*) input is required, input “0000”. The headset and computer are paired and connected with each other. You will hear the voice guidance say, “Bluetooth connected”.
  • Page 50 How to make a wireless connection to Bluetooth devices Connecting to a paired computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 51: Connecting To A Paired Computer (Windows 10)

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 52 Select [Connect] from the displayed menu. The connection is established. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer.
  • Page 53 As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Windows 10) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 54 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 55 Right-click [WH-1000XM4]. If [WH-1000XM4] is not displayed on the [Sound] screen, right-click on the [Sound] screen, then check [Show Disconnected Devices]. Select [Connect] from the displayed menu.
  • Page 56 The connection is established. You will hear the voice guidance say, “Bluetooth connected”. Hint The operation above is an example. For more details, refer to the operating instructions supplied with the computer. Note When connecting, [WH-1000XM4], [LE_WH-1000XM4], or both may be displayed on the connecting device. When both or [WH- 1000XM4] is displayed, select [WH-1000XM4];...
  • Page 57 Pairing and connecting with a computer (Windows 8.1) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 58 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired computer (Mac) Compatible OS macOS (version 10.10 or later) Before starting the operation, make sure of the following: Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Page 59 Click [WH-1000XM4] on the [Bluetooth] screen while pressing the computer Control button and select [Connect] from the pop up menu. You will hear the voice guidance say, “Bluetooth connected”. Click the speaker icon in the upper right part of the screen and select [WH-1000XM4]. Now you are ready to enjoy music playback on your computer.
  • Page 60 As for the operations on your computer, refer to the operating instructions supplied with the computer. Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer (Mac) Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 61: Pairing And Connecting With A Bluetooth Device

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with a Bluetooth device The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time. Before starting the operation, make sure of the following: The Bluetooth device is placed within 1 m (3 feet) of the headset.
  • Page 62 How to make a wireless connection to Bluetooth devices Connecting to a paired Bluetooth device Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) Initializing the headset to restore factory settings 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 63: Connecting To A Paired Bluetooth Device

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired Bluetooth device Turn on the headset. Press and hold the (power) button for about 2 seconds. You will hear the voice guidance say, “Power on”. Check that the indicator (blue) continues to flash after you release your finger from the button.
  • Page 64 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection (after use) 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 65 If the smartphone or mobile phone was connected with the headset last time, an HFP or HSP connection is automatically established when the headset is turned on, and in some cases an A2DP connection is simultaneously established. In that case, connect from step 2 after disconnecting via smartphone/mobile phone operations. 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 66 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting the headset to 2 Android smartphones (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected simultaneously. To make a multipoint connection using 2 smartphones to use one for listening to music and the other for making phone calls, set up to connect to only one function by operating the smartphone.
  • Page 67 When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected for listening to music (A2DP). Related Topic Checking the remaining battery charge 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 68 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting the headset to an Android smartphone and an iPhone (multipoint connection) Usually, when you connect the headset to a smartphone, both the music playback function and the phone call function are connected simultaneously. To make a multipoint connection using a smartphone and an iPhone to use one for listening to music and the other for making phone calls, change the settings on the smartphone so that only one of the functions is connected.
  • Page 69 When using multipoint connection, the remaining battery charge of the headset will not be correctly displayed on the screen of the device that is connected for listening to music (A2DP). Related Topic Checking the remaining battery charge 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 70 Connecting the headset to 2 devices simultaneously (multipoint connection) When [Connect to 2 devices simultaneously] is turned on with the “Sony | Headphones Connect” app, the headset can connect to 2 devices via Bluetooth connections simultaneously, allowing you to do the following.
  • Page 71 If you finish the call on the first device, the ring tone from the second device will be heard via the headset. Related Topic What you can do with the “Sony | Headphones Connect” app 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 72: Disconnecting Bluetooth Connection (After Use)

    You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 73: Using The Supplied Headphone Cable

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the supplied headphone cable If you use the headset at a place where it is restricted to use Bluetooth devices such as on an airplane, you can use the headset as noise canceling headphones by connecting a device via the supplied headphone cable and with the headset turned on.
  • Page 74 Listening to ambient sound quickly (Quick Attention Mode) Speaking with someone while wearing the headset (Speak-to-Chat) 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 75 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Listening to music from a device via Bluetooth connection If your Bluetooth device supports the following profiles, you can enjoy listening to music and control the device from your headset via Bluetooth connection. A2DP (Advanced Audio Distribution Profile) You can enjoy high-quality music wirelessly.
  • Page 76 If the communication condition is poor, the Bluetooth device may react incorrectly to the operation on the headset. Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device (Bluetooth connection) Using the noise canceling function 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 77: Controlling The Audio Device (Bluetooth Connection)

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Controlling the audio device (Bluetooth connection) If your Bluetooth device supports the device operating function (compatible protocol: AVRCP), then the following operations are available. The available functions may vary depending on the Bluetooth device, so refer to the operating instructions supplied with the device.
  • Page 78 The available functions may vary depending on the connected device, the music software, or app used. In some cases, it may operate differently or may not work even when the operations described above are performed. 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 79 You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 80 Ambient Sound Mode may not work properly, or a beeping sound (feedback) may occur. In this case, remove your hand, etc. from the left and right microphones. A: Microphones (left, right) Related Topic Using the noise canceling function 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 81: Using The Noise Canceling Function

    When you use the headset as ordinary headphones, turn off the headset and use the supplied headphone cable. You can also change the settings of the noise canceling function and Ambient Sound Mode with the “Sony | Headphones Connect” app.
  • Page 82 Related Topic About the voice guidance Turning on the headset What is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with the “Sony | Headphones Connect” app 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 83 About the instruction manual video Watch the video to find out how to use the NC Optimizer function. https://rd1.sony.net/help/mdr/mov0014/h_zz/ Hint It is recommended that you run the NC Optimizer again after changing your hairstyle, removing eyeglasses worn on a daily basis,...
  • Page 84 The condition optimized with the NC Optimizer function is retained until the NC Optimizer function is used again. It is recommended that you turn on the NC Optimizer function once again after getting off the airplane and so on. The NC Optimizer can also be operated from the “Sony | Headphones Connect” app. Note Put on the headset under the actual usage conditions when running the NC Optimizer.

  • Page 85: Listening To Ambient Sound During Music Playback (Ambient Sound Mode)

    Hint Ambient Sound Mode settings changed with the “Sony | Headphones Connect” app are stored in the headset. You can enjoy music with the stored settings of the Ambient Sound Mode even when the headset is connected to other devices which do not have the “Sony | Headphones Connect”...
  • Page 86 Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.

  • Page 87: Listening To Ambient Sound Quickly (Quick Attention Mode)

    Release your hand from the touch sensor control panel. About the instruction manual video Watch the video to find out how to use the Quick Attention Mode. https://rd1.sony.net/help/mdr/mov0013/h_zz/ Note If you touch as follows, the function may not work properly.
  • Page 88 Quick Attention Mode. Do not use the headset in places where it would be dangerous if you are unable to hear ambient sounds such as on a road with car and bicycle traffic. If the headset is not worn properly, the Quick Attention Mode may not work correctly. Wear the headset properly. 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 89 Hold 2 fingers to the touch sensor control panel once again until you hear the voice guidance say, “Speak-to-chat deactivated”. About the instruction manual video Watch the video to find out how to use Speak-to-Chat. https://rd1.sony.net/help/mdr/mov0015/h_zz/ Hint If Speak-to-Chat does not switch to enable/disable properly, operate as described below. Slightly separate both fingers...
  • Page 90 When the user operates the headset buttons or touch sensor control panel You can also use the “Sony | Headphones Connect” app to switch between enabled/disabled, change the sensitivity of the automatic audio detection, and change the time until the Speak-to-Chat mode ends.
  • Page 92 The following 2 sound quality modes during Bluetooth playback can be selected. You can switch the settings and check the sound quality mode with the “Sony | Headphones Connect” app. Priority on sound quality mode: Prioritizes the sound quality (default).

  • Page 93: Supported Codecs

    AAC is mainly used in Apple products such as iPhone that can provide a higher sound quality than that of SBC. LDAC LDAC is an audio coding technology developed by Sony that enables the transmission of High-Resolution (Hi-Res) Audio content, even over a Bluetooth connection.
  • Page 94 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 About the DSEE Extreme function DSEE Extreme uses AI technology to reproduce with high accuracy the frequency responses of the original sound source lost during compression. 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 95: Receiving A Call

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. The operation may vary depending on the smartphone or mobile phone.
  • Page 96 Decrease the volume: Swipe down repeatedly until the volume reaches the desired level. Change the volume continuously: Swipe up or down and hold. Release at the desired volume level. When the volume reaches the maximum or minimum, an alarm sounds. When you finish your phone call, tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to end the call.
  • Page 97 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 98: Making A Call

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP. The operation may vary depending on the smartphone or mobile phone.
  • Page 99 Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 100: Functions For A Phone Call

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Functions for a phone call The functions available during a call may vary depending on the profile supported by your smartphone or mobile phone. In addition, even if the profile is the same, the functions may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
  • Page 101 Tap the touch sensor control panel twice quickly to finish a call. (*) Some devices may not support this function. Related Topic Receiving a call Making a call 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 102 You will hear the voice guidance say, “Power off”. Hint When you finish playing music, the Bluetooth connection may terminate automatically depending on the Bluetooth device. Related Topic Disconnecting the Android smartphone with one-touch (NFC) Turning off the headset 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 103 If your smartphone is an Android smartphone, skip this step. Open the “Sony | Headphones Connect” app, and set the CUSTOM button as the Google Assistant button. When using the Google Assistant for the first time, open the Google Assistant app and touch [Finish headphones setup] on the Conversation View, and follow the on-screen instructions to complete initial settings for the Google Assistant.
  • Page 104 If the CUSTOM button is set as the Google Assistant button in step 2, the Amazon Alexa function cannot be operated from the headset. The Google Assistant may not be used in some countries, regions, or languages. 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 105 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using Amazon Alexa By using the Amazon Alexa app installed on your smartphone, you can speak to the headset’s microphone to operate the smartphone or perform a search. Compatible smartphones The OS version supported by the latest version of the Amazon Alexa app on Android or iOS Installation of the latest Amazon Alexa app is required.
  • Page 106 From [AVAILABLE DEVICES] on the [Select your device] screen, select [WH-1000XM4] or [LE_WH-1000XM4]. If you cannot find [WH-1000XM4] or [LE_WH-1000XM4] in [AVAILABLE DEVICES], the headset is not connected to the smartphone via Bluetooth connection. Connect the headset to the smartphone via Bluetooth connection.
  • Page 107 When you set up the headset to Amazon Alexa, the CUSTOM button will be automatically configured for Amazon Alexa. You can restore the button back to original function by changing it with the “Sony | Headphones Connect” app. Similarly, you can reconfigure the button back to Amazon Alexa if you have previously connected to Amazon Alexa, but have changed to another function.
  • Page 108 If the CUSTOM button is set as the Amazon Alexa button, the Google Assistant function cannot be operated from the headset. Amazon Alexa is not available in all languages and countries/regions. See www.amazon.com/alexa-availability for details. 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 109 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the voice assist function (Google app) By using the Google app feature that comes with the Android smartphone, you can speak to the headset’s microphone to operate the Android smartphone. Set the assist and voice input selection to the Google app. On the Android smartphone, select [Settings] - [Apps &...
  • Page 110 The Google app does not work when connected to a device not compatible with the voice assist function. 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 111: Using The Voice Assist Function (Siri)

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the voice assist function (Siri) By using the Siri feature that comes with iPhone, you can speak to the headset’s microphone to operate the iPhone. Turn Siri on. On iPhone, select [Settings] - [Siri & Search] to turn [Press Home for Siri] and [Allow Siri When Locked] on. The operation above is an example.
  • Page 112 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 113 For details on the “Sony | Headphones Connect” app, refer to the following URL. https://rd1.sony.net/help/mdr/hpc/h_zz/ Hint The operation of the “Sony | Headphones Connect” app differs depending on the audio device. The app specifications and screen design may change without prior notice. Related Topic Installing the “Sony | Headphones Connect”...
  • Page 114 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 115 WH-1000XM4 Installing the “Sony | Headphones Connect” app Download the “Sony | Headphones Connect” app from the Google Play store or App Store, and install the app on your smartphone. For details on the “Sony | Headphones Connect” app, refer to the following URL.
  • Page 116 WH-1000XM4 Accessing support information from the “Sony | Headphones Connect” app You can access the latest support information from the “Sony | Headphones Connect” app. Select [Help] on the “Sony | Headphones Connect” app screen. The [Headphones Connect Help] screen appears and support information is displayed.
  • Page 117 WH-1000XM4 Updating the headset software Install the latest headset software using the “Sony | Headphones Connect” app to enjoy new functions or to resolve a certain number of issues with the headset. Always use the headset with the latest software installed.

  • Page 118: Other Notes

    Bluetooth wireless technology. However, depending on the configured settings and other factors, this security may not be sufficient. Be careful when communicating using Bluetooth wireless technology. Sony shall assume no responsibility for any damages or loss resulting from information leaks that occur when using Bluetooth communications.
  • Page 119 The unit is not waterproof. If water or foreign objects enter the unit, it may result in fire or electric shock. If water or a foreign object enters the unit, stop use immediately and consult your nearest Sony dealer. In particular, be careful in the following cases.

  • Page 120: License Notice

    Notes on the License This product contains software that Sony uses under a licensing agreement with the owner of its copyright. We are obligated to announce the contents of the agreement to customers under requirement by the owner of copyright for the software.
  • Page 121 The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries. The LDAC name and logo are trademarks of Sony Corporation. USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum.

  • Page 122: Customer Support Websites

    Wireless Noise Canceling Stereo Headset WH-1000XM4 Customer support websites For customers in the U.S.A, Canada, and Latin America: https://www.sony.com/am/support For customers in European countries: https://www.sony.eu/support For customers in China: https://service.sony.com.cn For customers in other countries/regions: https://www.sony-asia.com/support 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 123: What Can I Do To Solve A Problem

    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic...
  • Page 124 The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset. Reset the headset. Related Topic Charging the headset Checking the remaining battery charge Resetting the headset 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 125: Charging Cannot Be Done

    Check that the computer is turned on. Wake the computer up if the computer is in standby (sleep) or hibernation mode. When using Windows 8.1, update using Windows Update. Reset the headset. Related Topic Charging the headset Resetting the headset 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 126: Charging Time Is Too Long

    Check that you are using a commercially available USB AC adaptor capable of supplying an output current of 1.5 A or more. Check that you are using the supplied USB Type-C cable. Related Topic Charging the headset 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 127 There may be a problem with the USB port of the connected computer. Try connecting to another USB port on the computer if one is available. Try the USB connection procedure again in cases other than those stated above. 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 128 (OS 8.1 or later) can display the remaining battery charge. Check that the smartphone is connected with HFP. If the smartphone is not connected with HFP, the remaining battery charge will not be correctly displayed. Related Topic Checking the remaining battery charge 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 129 How to make a wireless connection to Bluetooth devices Using the supplied headphone cable Listening to music from a device via Bluetooth connection Speaking with someone while wearing the headset (Speak-to-Chat) Resetting the headset Initializing the headset to restore factory settings 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 130: Low Sound Level

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Low sound level Turn up the volume of the headset and the connected device. Connect the Bluetooth device to the headset once again. 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 131: Low Sound Quality

    If the sound quality does not improve after a few seconds, use the computer to establish an A2DP connection. As for the operations on your computer, refer to the operating instructions supplied with the computer. 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 132 If you are enjoying music with your smartphone, the situation may be improved by shutting down unnecessary apps or restarting your smartphone. Connect the headset and the Bluetooth device once again. Related Topic About the sound quality mode 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 133 Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.

  • Page 134: Pairing Cannot Be Done

    (iPhone or other device). In this case, delete the pairing information for the headset from the device and pair them again. Related Topic How to make a wireless connection to Bluetooth devices Initializing the headset to restore factory settings 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 135 Remove the headphone cable before establishing the one-touch connection (NFC). Check that the connecting device supports the NFC function. Check that the Bluetooth function of the smartphone is turned on. Related Topic One-touch connection (NFC) with an Android smartphone 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 136: Unable To Make A Bluetooth Connection

    Check if the Bluetooth connection has been terminated. If terminated, make the Bluetooth connection again. If the pairing information for the headset has been deleted on the Bluetooth device, pair the headset with the device again. Related Topic How to make a wireless connection to Bluetooth devices 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 137: Distorted Sound

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Distorted sound Keep the headset away from a microwave oven, wireless LAN device, etc. 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 138: The Headset Does Not Operate Properly

    Reset the headset. This operation does not delete pairing information. If the headset does not operate properly even if you reset the headset, initialize the headset. Related Topic Wearing the headset Resetting the headset Initializing the headset to restore factory settings 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 139 If you are listening to music with the headset, stop playback and tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to respond to an incoming call. Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making a call 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 140: Low Voice From Callers

    Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Low voice from callers Turn up the volume of the headset and the connected device. 5-013-731-11(1) Copyright 2020 Sony Corporation...
  • Page 141 When you swipe your finger forward/backward, make the movements perpendicular to the headband. When you swipe your finger up/down, make the movements parallel to the headband. 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 142: Resetting The Headset

    CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 5-013-731-11(1) Copyright 2020 Sony Corporation...

  • Page 143: Initializing The Headset To Restore Factory Settings

    In this case, delete the pairing information for the headset from the device and then pair them again. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. Note If you have updated the software after purchasing the headset, even if you initialize the headset, the software is retained updated.

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