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Sony WH-1000XM4 How To Connect
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How to connect your Bluetooth headphones
to a laptop/desktop computer
Step 1: Put the device you want to connect to your computer into pairing mode
By entering pairing mode, you make the device you want to connect to your laptop or desktop
computer discoverable.
The steps to enter pairing mode may vary depending on the device you want to connect
(headphones, speakers, smartphone, etc.).
Example: The WH-1000XM4 wireless Bluetooth headset immediately goes into pairing mode
when used for the first time.
However, the second time you pair it, you will have to press and hold the pairing mode button
for 7 seconds.
How do I put my Bluetooth headphones into pairing mode?
Bluetooth speakers and headphones have a pairing button. To activate pairing mode,
press and hold the pairing button for several seconds
If you are using your Bluetooth speakers or headphones for the first time, they will most
likely go into pairing mode automatically when you turn them on.
The pairing procedure might be different for a device which has just been unboxed and a
device which has already been paired before.
o
E.g. The WH-1000XM4 wireless Bluetooth headset immediately goes into
pairing mode when used for the first time.
o
However, the second time you pair it, you will have to press and hold the
pairing mode button for 7 seconds.
Ensure your device is not already connected to its last-connected Bluetooth device.
Bluetooth devices can automatically connect with previously paired devices if Bluetooth
is enabled and both devices are placed near each other.
Visit your product's manual for everything you need to know about pairing mode. Go to
support website
and search for your model name in the search box.
Once you've found your product's page, click on [Help guide (Web manual)] and go to the
section: Making connections → Computers.
Sony's

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Summary of Contents for Sony WH-1000XM4

  • Page 1 The steps to enter pairing mode may vary depending on the device you want to connect (headphones, speakers, smartphone, etc.).  Example: The WH-1000XM4 wireless Bluetooth headset immediately goes into pairing mode when used for the first time.  However, the second time you pair it, you will have to press and hold the pairing mode button for 7 seconds.
  • Page 2  Example: This is the product page and the Help guide (Web manual) of the WH- 1000XM4 wireless noise canceling headset. Step 2: Enable Bluetooth on your laptop/desktop computer 1. Click the [Start] button, then go to [Settings]. 2. Click on [Devices]. 3.
  • Page 3 Attention: Remember to turn OFF Airplane mode (Windows 10) 1. Go to [Start].
  • Page 4 2. Select [Settings]. 3. Go to [Network & Internet]. 4. Change the option [Airplane Mode] to [OFF]. 1. Go to [Control Panel]. 2. Use the search function (Ctrl + F) to find [Bluetooth]. 3. Click on [Change Bluetooth settings] and ensure the following settings are enabled: Allow Bluetooth devices to find this computer.
  • Page 5 Step 3: Pair and set up your device Windows 10 & 8 In the following example, we will be pairing the WH-1000XM4 Bluetooth wireless headphones. 1. Click the [Start] button and select [Settings]. 2. Select [Devices].
  • Page 6 3. In the [Bluetooth & other devices]/[Bluetooth] tab, make sure the [Bluetooth] button is set to [On]. Then click [Add Bluetooth or other device]. 4. Click [Bluetooth].
  • Page 7 5. Here: Click [WH-1000XM4] with the headset icon and indication ‘Audio’. NOTE: In the case of the model WH-1000XM4, it is very important that you click on [WH-1000XM4] and not [LE_WH-1000XM4], which might appear in the list sooner than [WH-1000XM4]. It may take between 30 to 60 seconds for [WH-1000XM4] to appear in the list.
  • Page 8 1. In [Settings] → [Devices] → [Bluetooth & other devices], make sure that the caption below [WH-1000XM4] says ‘Connected voice, music’. If this is the case, the headphones have been paired and connected successfully. 2. Click [Sound settings] to set sound output and input (Microphone).
  • Page 9 3. Choose [WH-1000XM4] as your output device. 4. Select [WH-1000XM4] as your input (Microphone) device.
  • Page 10 5. Make sure that [WH-1000XM4] has been selected as both the output and input device. Then close the Settings.
  • Page 11 Attention  If you are using a Video Conferencing (VC) application and cannot hear any sound, select [Headset (WH-1000XM4 Hands-Free)] as your playback device.
  • Page 12  If sound quality is low when listening to music on your computer through your headphones, switch your Output device to [Headphones (WH-1000XM4 Stereo)]. You can do this either by accessing the Sound settings ([Settings] → [Devices] → [Bluetooth &...
  • Page 14 Windows 7 1. Click [Start]. 2. Go to [Control Panel]. 3. Select [Devices and Printers] (sometimes located under [Hardware and Sound]). 4. Under [Devices and Printers], click [Add a device]. 5. Make sure your Bluetooth headset has been set to 'Pairing Mode'. 6.
  • Page 15 8. At this point, your computer might automatically install the required drivers. If this is the case, you will get a notification near the taskbar area. Depending on the model of your headphones or speakers, you might have to enter the pairing code. The default code is 0000.
  • Page 16 10. When you click on the [Devices and Printers] button, you will see an overview of the devices connected to your laptop/desktop computer. If you double-click on your device, the following options will appear:...
  • Page 17 11. If your headphones are equipped with a microphone, you can choose to use your headphones to: 1. Listen to music. 2. Forward VoIP Calls to Handsfree. NOTE: The second option will reduce your sound quality compared to the first option because it favours signal strength over sound quality.
  • Page 18 iOS/Mac 1. If you have successfully put your speakers or headphones into pairing mode, they should appear in the Bluetooth list. Scroll down if you do not immediately see the device you want to connect in the list, as it might be hidden further down in the menu. In the following example, we will be pairing both the MDR-1000X and the MDR- ZX330BT Bluetooth wireless headphones.
  • Page 19 3. You can pair your laptop/desktop computer with multiple devices. However, you can only play sound from one paired device at a time. You will have to select one device for sound output.
  • Page 20 4. Check your sound settings in system preferences to enable the correct sound output:...
  • Page 21 Additional troubleshooting tips Turn Bluetooth OFF and ON again Try switching Bluetooth OFF and ON again if you are certain your device is in pairing mode but is not showing in your device list on your computer. Check your Bluetooth drivers 1.
  • Page 22 Turn OFF Airplane mode (Windows 10) 1. Go to [Start]. 2. Select [Settings]. 3. Go to [Network & Internet]. 4. Change the option [Airplane Mode] to [OFF]. Walkman is not recognised by the computer If the computer does not recognise the Walkman, try the following solutions: 1.
  • Page 23 1. Select Settings in the Home menu. 2. Select Common Settings. 3. Select USB Connection Mode 4. Select Yes. 3. Restart the Walkman and computer Restart the Walkman and PC and check if the PC recognises the Walkman. 4. Reinstall the Walkman device driver If the Walkman’s device driver is not correctly installed to the PC, the Walkman won’t be recognised: ...
  • Page 24 [VIDEO] Bluetooth Series - How to pair devices [VIDEO] Bluetooth Series - Pairing devices with NFC (Near Field Communication) [VIDEO] Bluetooth Series - Connecting to a Windows PC or Mac [VIDEO] Bluetooth Series - Essential troubleshooting 1. Make sure both devices are ready to go! Your smartphone or laptop uses more energy when Bluetooth is ON, so verify if you are not in any battery saving mode in which Bluetooth is disabled.
  • Page 25 restarting your phone/computer. 5. Maybe your Bluetooth device is cheating on you? If you have connected your Bluetooth device with many other devices around, it is possible that it is automatically connecting to a previous device! Make sure you disable that connection before attempting a new one. 6.
  • Page 26 The cover at the base of the neckband is detached If the cover of the neckband becomes detached, reattach it as follows: 1. Align the groove on the cover of the neckband with the projecting portion on the headphone and fit them together. 2.