ActiGraph CENTREPOINT Insight Watch User Manual page 23

Frequently Asked Questions
Q
What to do if a participant reports a skin reaction or issue?
If a participant reports a skin reaction from wearing the CPW01 or becomes uncomfortable, the participant should
be instructed to stop wearing the CPW01 immediately and bring it back to the site. The site team should contact
ActiGraph Support team for further assistance.
Q
What do the lights on the back of the CP Data Hub mean?
Blinking blue light: The CP Data Hub is attempting to connect to the cellular network. If the blinking blue
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light lasts more than several minutes or happens intermittently throughout the day, remove it from power
and wait for the blue light to stop flashing. Once the blue light is off, connect the CP Data Hub back to power
and try again. If the problem persists, the CP Data Hub should be moved to a different area with good cellular
connection. If the CP Data Hub is still unable to establish a connection, contact your study team to report the
problem.
Solid blue light: The CP Data Hub is connected to the cellular network and working properly.
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Red light: The CP Data Hub is not working. Contact your study team to report the problem.
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Q
What is the typical service life of the CPW01 and accessories battery?
The only limiting factor of an ActiGraph device, including accessory devices, when calculating life expectancy is
the battery. The battery has a life expectancy of five (5) years. The performances of the components inside the
device do not degrade over time so the life expectancy of a device is immeasurable.
Q
What is the shelf life of the CPW01 and accessories battery?
The battery has a life expectancy of two (2) years.
Q
What is the time to warm the CPW01 to ambient temperature 20° C?
19 minutes.
Q
What is the time to cool the CPW01 to ambient temperature 20° C?
21 minutes.
Q
What are the packaging materials included in the Participant Package?
The boxes we ship in are 200 lb test-rated cardboard boxes (double ream). The bubble wrap that we use is 1.8 mil -
low density polyethylene, ½" thick and also we use a 3/16" thick wrap.
Q
What to do at the end of the study?
At the end of the study and after collecting all CPW01(s), charging docks, and cables, contact our ActiGraph
Support team at
of the CPW01(s) being returned. The ActiGraph Support team will provide you with the return shipping label and
further instructions.
CENTREPOINT INSIGHT WATCH | E.200.6002 | RELEASED: 01/09/2023 | REV: 7
support@theactigraph.com and provide your Study Protocol, Site Number, and Serial Number
| Continued
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