DDI PRODIGY AUDIO 51720 User Manual page 43

P R O D I G Y
Troubleshooting Guide Cont.
If the Control Solution test result is out of range.
Probable Cause
Error in performing the
test.
Improper code number.
Control Solution bottle not
shaken well.
Expired or contaminated
control solution.
Control Solution that is too
warm or too cold.
Test strip deterioration.
Meter malfunction.
Diagnostic Devices, Inc.
®
Blood Glucose Monitoring Systems – User's Manual
www.prodigymeter.com
What to Do
Read the instructions thoroughly
and repeat the test again.
Check if the code number on the
meter display matches the code
number on the test strip vial.
Shake the Control Solution vigorously
and repeat the test again.
Check the expiration date or the
discard date of the control solution.
Control Solution, meter, and test
strips should come to room tempera-
ture (68-77°F/20-25°C) before testing.
Repeat the test with a new test strip.
Please call Technical Support for
assistance at 1-800-243-2636.
1- 800-243-2636
43