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18 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
If the appliance is defective, call Customer Service.
▶
→ "Customer Service", Page 31
18.1 Malfunctions
Fault
The time flashes in
the display.
lights up in
the display and no
settings can be made
on the appliance.
A message with ap-
pears in the display,
e.g.
-
.
Burner goes out
straight after being ig-
nited.
The burner flame is
not uniform.
The burner flame
goes out while the
appliance is in opera-
tion.
The appliance is not
working.
The burner does not
ignite.
Cause and troubleshooting
There has been a power cut.
Reset the time.
▶
Childproof lock is activated.
Use
to deactivate childproof lock.
▶
Electronics fault
Press
.
1.
If necessary, reset the time on the clock.
‒
a If the fault was a one-off, the error message disappears.
If the error message appears again, call the after-sales service. State the exact error
2.
message and the E no. for your appliance in full.
→ "Customer Service", Page 31
The control knob was not held down for long enough.
1.
Keep the control knob pressed in for a few seconds after ignition.
Push the control knob in firmly.
2.
Openings on the burner are soiled.
Clean and dry the openings on the burner.
▶
The burner parts are positioned incorrectly.
Position the burner parts precisely and evenly.
1.
Ensure that the locking catches click into place in the recesses.
2.
Openings on the burner are soiled.
Clean and dry the openings on the burner.
▶
Gas cylinder is empty.
Replace the gas cylinder.
▶
The mains plug of the power cord is not plugged in.
Connect the appliance to the power supply.
▶
The circuit breaker is faulty.
Check the circuit breaker in the fuse box.
▶
There has been a power cut.
Check whether the lighting in your kitchen or other appliances are working.
▶
The safety valve for the gas line is closed.
Open the safety valve for the gas line.
▶
There has been a power cut.
Check whether the lighting in your kitchen or other appliances are working.
▶
The ignition plugs are wet.
Light the gas burner with a gas lighter or a match.
▶
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
Repairs to the appliance should only be carried out
▶
by trained specialist staff.
Only use genuine spare parts when repairing the
▶
appliance.
If the power cord of this appliance is damaged, it
▶
must be replaced by the manufacturer, the manufac-
turer's Customer Service or a similarly qualified per-
son in order to prevent any risk.
Troubleshooting en
29
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