Dell Alienware x16 R1 Service Manual
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Dell Alienware x16 R1 Service Manual

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Alienware x16 R1
Service Manual
Regulatory Model: P120F
Regulatory Type: P120F001/P120F003
February 2023
Rev. A01

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Summary of Contents for Dell Alienware x16 R1

  • Page 1 Alienware x16 R1 Service Manual Regulatory Model: P120F Regulatory Type: P120F001/P120F003 February 2023 Rev. A01...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Transporting sensitive components............................7 After working inside your computer............................7 Chapter 2: Removing and installing components..................8 Recommended tools................................8 Screw list....................................8 Major components of Alienware x16 R1..........................9 Disassembly and reassembly .............................. 11 Base cover..................................11 Battery....................................16 Battery cable..................................18 Wireless card..................................21 Rear-I/O cover................................
  • Page 4 Updating the BIOS using the USB drive in Windows....................96 Chapter 5: Troubleshooting........................97 Handling swollen Lithium-ion batteries..........................97 Locate the Service Tag or Express Service Code of your Dell computer ..............97 System-diagnostic lights..............................97 SupportAssist diagnostics..............................98 Recovering the operating system............................99 Wi-Fi power cycle................................99...

  • Page 5: Chapter 1: Working Inside Your Computer

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Electrostatic Discharge-Esd Protection

    Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Transporting Sensitive Components

    It is recommended to use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical to keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 8: Chapter 2: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.

  • Page 9: Major Components Of Alienware X16 R1

    Palm-rest and keyboard M2x4 assembly Fan and heat-sink System board M2x3 assembly I/O-board Palm-rest and keyboard M2x2.5 assembly Power button Palm-rest and keyboard M1.2x2 assembly Major components of Alienware x16 R1 The following image shows the major components of Alienware x16 R1.
  • Page 10 1. Rear I/O-cover 2. Base cover 3. M.2 2330 solid-state drive 4. M.2 2230 solid-state drive thermal shield 5. Solid-state drive mounting bracket 6. Wireless-card bracket 7. Solid-state drive bracket 8. USB Type-C bracket 9. Wireless card 10. Fan and heat-sink assembly 11.

  • Page 11: Disassembly And Reassembly

    29.M.2 2280 solid-state drive thermal shield 30.Power button NOTE: Dell provides a list of components and their part numbers for the original computer configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
  • Page 13 Steps 1. Remove the two screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the four captive screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly. 3. Using a plastic scribe, pry the base cover from the gap created after loosening the captive screws in the bottom left and continue to work on the sides to open the base cover.
  • Page 14 4. Lift the base cover by holding it in the center at the bottom and slide the base cover off the palm-rest and keyboard assembly. 5. Disconnect the battery cable from the system board. 6. Press and hold the power button for 20 seconds to ground the computer and drain the flea power. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation process.

  • Page 16: Battery

    ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 17 Steps 1. Disconnect the battery cable from the system board (if not disconnected earlier). 2. Peel the tape that secures the battery cable to the battery. 3. Remove the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 4.

  • Page 18: Battery Cable

    Steps 1. Using the alignment posts, place the battery on the palm-rest and keyboard assembly. 2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 3. Replace the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 4.
  • Page 19 ● If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.
  • Page 20 Steps 1. Turn the battery over and peel the battery cable from the battery. 2. Disconnect the battery cable from the connector on the battery. 3. Lift the battery cable off the battery. Installing the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the battery cable and provides a visual representation of the installation procedure.

  • Page 21: Wireless Card

    Steps 1. Align and adhere the battery cable to the battery. 2. Connect the battery cable to the connector on the battery. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working on your computer.
  • Page 22 About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the removal procedure.
  • Page 23 Steps 1. Remove the two screws (M2x4) that secures the thermal shield to the wireless card and palm-rest and keyboard assembly. NOTE: The thermal shield is applicable for computers shipped with certain configurations only. 2. Lift the wireless card thermal shield off the palm-rest and keyboard assembly. 3.

  • Page 25: Rear-I/O Cover

    Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2. Antenna-cable color scheme Connectors on the Antenna-cable color Silkscreen marking wireless card △...
  • Page 26 2. Remove the base cover. About this task The following image(s) indicate the location of the rear I/O-cover and provides a visual representation of the removal procedure. NOTE: To prevent damaging your computer, ensure that the Tron-light cable has been disconnected from the system board before removing the rear I/O-cover.
  • Page 27 About this task The following image(s) indicate the location of the rear I/O-cover and provides a visual representation of the installation procedure. NOTE: To avoid damaging your computer, ensure that the Tron-light cable is not pinched when sliding the rear I/O-cover into palm-rest and keyboard assembly.

  • Page 28: Antennas

    Antennas Removing the antennas Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card. About this task The following image(s) indicate the location of the antennas and provides a visual representation of the removal procedure. Steps 1.

  • Page 29: Solid-State Drive

    Steps 1. Align and place the left and right antennas on the slot on the palm-rest and keyboard assembly. 2. Route the antenna cables onto the routing guides on the palm-rest and keyboard assembly. 3. Adhere the tape that secures the antenna cables to the palm-rest and keyboard assembly. 4.
  • Page 30 ● M.2 2280 solid-state drive The following image(s) indicate the location of the M.2 2230 solid-state drive in SSD-2 and provides a visual representation of the removal procedure. Steps 1. Remove the screw (M2x4) that secures the solid-state drive thermal shield to the solid-state drive and palm-rest and keyboard assembly.
  • Page 31 About this task NOTE: The following procedure applies only to computers shipped with an M.2 2230 solid-state drive. NOTE: Your computer has two solid-state drive slots (SSD-1 and SSD-2). The M.2 card installed on M.2 slot will depend on the configuration ordered.
  • Page 32 7. Replace the screw (M2x4) that secures the M.2 2230 solid-state drive thermal shield to the solid-state drive and palm-rest and keyboard assembly. NOTE: Repeat step 1 to step 7 to install the solid-state drive on SSD-1 slot on your computer. Next steps 1.
  • Page 33 Steps 1. Remove the screw (M2x4) that secures the solid-state drive thermal shield to the solid-state drive and palm-rest and keyboard assembly. 2. Lift and remove the solid-state thermal shield off the solid-state drive. 3. Slide and remove the solid-state drive from the solid-state drive slot. NOTE: Repeat step 1 to step 3 to remove the solid-state drive on SSD-2 slot on your computer.
  • Page 34 ● M.2 2230 solid-state drive + 2230 mounting bracket ● M.2 2280 solid-state drive The following image(s) indicate the location of the M.2 2280 solid-state drive in SSD-1 and provides a visual representation of the installation procedure. Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2.

  • Page 35: Solid-State Drive Bracket

    Solid-state drive bracket Removing the solid-state drive bracket Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the 2230 solid-state drive 2280 solid-state drive, as applicable. About this task The following image(s) indicate the location of the solid-state drive bracket and provides a visual representation of the removal procedure.

  • Page 36: Touchpad

    Steps 1. Align the screw hole on the solid-state drive bracket with the screw hole on the palm-rest and keyboard assembly. 2. Replace the screw (M2x4) that secures the solid-state drive bracket to the palm-rest and keyboard assembly. Next steps 1.
  • Page 38 Steps 1. Lift and place the two speakers off the palm-rest and keyboard assembly to access the touchpad. NOTE: Do not remove the speaker cables from the routing guides on the palm-rest and keyboard assembly. 2. Peel the Mylar and lift the Mylar off the keyboard-controller board. 3.
  • Page 40 Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. NOTE: Turn the computer over and open the display. Ensure that the touchpad is equally aligned along all four sides. 2. Replace the nine screws (M1.6x1.8) that secure the touchpad to the palm-rest and keyboard assembly. 3.

  • Page 41: Keyboard-Controller Board

    Keyboard-controller board Removing the keyboard-controller board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. About this task The following image(s) indicate the location of the keyboard-controller board and provides a visual representation of the removal procedure.
  • Page 42 Steps 1. Lift the Mylar that secures the keyboard-controller board to the palm-rest and keyboard assembly. 2. Open the latch and disconnect the keyboard-backlight cable from the keyboard-controller board. 3. Open the latch and disconnect the touchpad-light cable from the keyboard-controller board. NOTE: Your computer may be shipped with an touchpad-light cable depending on the configuration you have ordered.
  • Page 43 Steps 1. Using the alignment posts, place the keyboard-controller board into the slot on the palm-rest and keyboard assembly. 2. Replace the two screws (M1.6x1.6) that secure the keyboard-controller board to the palm-rest and keyboard assembly. 3. Slide the keyboard cable into the connector on the keyboard-controller board and close the latch to secure the cable. 4.

  • Page 44: Display Assembly

    Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
  • Page 46 Steps 1. Remove the four screws (M2.5x4) that secure the left and right display hinge to the bottom side of the palm-rest and keyboard assembly. 2. Remove the two screws (M2x2.5) that secures the display-cable bracket to the palm-rest and keyboard assembly. 3.
  • Page 47 13. Remove the four screws (M2.5x4) that secure the left and right display hinge to the top side of the palm-rest and keyboard assembly. 14. Lift the display assembly off the palm-rest and keyboard assembly. 15. After performing the steps above, you are left with the display assembly. Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 50 NOTE: Place the computer on a soft and clean surface to avoid scratching the display. Steps 1. Align the screw holes on the display assembly with the screw holes on the palm-rest and keyboard assembly. 2. Gently slide the display cable through the plastic strip between the palm-rest and keyboard assembly and rear-I/O cover. 3.

  • Page 51: Processor Fan

    10. Replace the screw (M1.6x3) that secures the microSD-card reader to the display-cable holder. 11. Route the display cable through the opening on the rear side of the palm-rest and keyboard assembly. 12. Rotate the display-cable holder to 180 degrees so that the microSD card-reader aligns with the microSD-card reader slot on the palm-rest and keyboard assembly.
  • Page 52 Steps 1. Disconnect the processor-fan cable and speaker cable from the system board. 2. Remove the speaker cable and the antenna cables through the routing guides on the bottom of the processor fan. 3. Remove the two screws (M2x4) that secure the processor fan to the palm-rest and keyboard assembly. 4.

  • Page 53: Graphics-Card Fan

    Graphics-card fan Removing the graphics-card fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. About this task The following image(s) indicate the location of the graphics-card fan and provides a visual representation of the removal procedure. Steps 1.

  • Page 54: Power-Adapter Port

    Steps 1. Align and place the graphics-card fan into the slot on the palm-rest and keyboard assembly. 2. Connect the graphics-card fan cable to the system board. 3. Replace the two screws (M2x4) that secure the graphics-card fan to the palm-rest and keyboard assembly. 4.
  • Page 55 Steps 1. Remove the two screws (M2x2.5) that secure the power-adapter port bracket to the palm-rest and keyboard assembly. 2. Lift the power-adapter port bracket off the palm-rest and keyboard assembly. 3. Using pull tab, disconnect the power-adapter port cable from the system board. 4.

  • Page 56: System Board

    Steps 1. Align and place the power-adapter port into the slot on the palm-rest and keyboard assembly. 2. Connect the power-adapter port cable to the system board. 3. Adhere the tape that secures the power-adapter port to the fan and heat-sink assembly. 4.
  • Page 57 About this task NOTE: When installing this component, please refer to the techsheet bundled with the service kit. This is only applicable for computers with the following Graphics Processing Unit (GPU) configurations that have Element 31 grease is applied to the CPU. ●...
  • Page 59 Steps 1. Remove the two screws (M2x2.5) that secure the display-cable bracket to the system board and palm-rest and keyboard assembly. 2. Remove the display-cable bracket off the system board and palm-rest and keyboard assembly. 3. Open the latch and disconnect the microSD-card reader cable from the system board. 4.
  • Page 60 17. Turn the system-board assembly over. 18. Remove the fan and heat-sink assembly. 19. Remove the screw (M2x3) that secures the USB Type-C bracket to the system board. 20.Lift the USB Type-C bracket off the system board. NOTE: The USB Type-C bracket on the bottom of the system board must be transferred to the replacement system board. 21.
  • Page 61 About this task NOTE: When installing this component, please refer to the techsheet bundled with the service kit. This is only applicable for computers with the following Graphics Processing Unit (GPU) configurations that have Element 31 grease is applied to the CPU. ●...
  • Page 63 Steps 1. Turn the system board over. 2. Align the screw hole on the USB Type-C bracket with the screw hole on the system board. 3. Replace the screw (M2x3) that secures the USB Type-C bracket to the system board. 4.

  • Page 64: Headset Port

    NOTE: When installing the system-board assembly, align the system-board assembly to the positioning pins on the palm-rest and keyboard assembly and the extensions of the heat sink to the top edge of the palm-rest and keyboard assembly. 6. Align the screw holes on the system-board assembly with the screw holes on the palm-rest and keyboard assembly. 7.
  • Page 65 Steps 1. Disconnect the microSD-card reader cable from the system board. 2. Peel the tape that secures the headset-port cable to the system board. 3. Open the latch and disconnect the headset-port cable from the system board. 4. Peel the tape that secures the headset-port cable to the fan and heat-sink assembly. 5.

  • Page 66: Microsd-Card Reader

    Steps 1. Align and place the headset port into the slot on the palm-rest and keyboard assembly. 2. Replace the screw (M1.6x3) that secures the headset port to the palm-rest and keyboard assembly. 3. Adhere the tape that secures the headset-port cable to the fan and heat-sink assembly. 4.
  • Page 67 Steps 1. Remove the two screws (M2x2.5) that secures the display-cable bracket to the palm-rest and keyboard assembly. 2. Lift the display-cable bracket off the palm-rest and keyboard assembly. 3. Disconnect the microSD-card reader cable from the system board. 4. Disconnect the display cable from the system board. 5.
  • Page 68 Installing the microSD-card reader Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the microSD-card reader and provides a visual representation of the installation procedure.

  • Page 69: Fan And Heat-Sink Assembly

    Steps 1. Align the screw hole on the microSD card-reader along with the screw hole on the display-cable holder. 2. Replace the screw (M1.6x3) that secure the microSD-card reader to the display-cable holder. 3. Rotate the display-cable holder to 180 degrees so that the microSD card-reader aligns with the microSD-card reader slot on the palm-rest and keyboard assembly.
  • Page 70 Steps 1. Disconnect the left and right fan cables from the system board. 2. Turn the system-board assembly over. 3. In the reverse sequential order (8>7>6>5>4>3>2>1), remove the eight screws (M2x3) that secure the fan and heat-sink assembly to the system board. 4.
  • Page 71 Installing the fan and heat-sink assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: When installing this component, please refer to the techsheet bundled with the service kit. This is only applicable for computers with the following Graphics Processing Unit (GPU) configurations that have Element 31 grease is applied to the CPU or GPU.
  • Page 72 Steps CAUTION: Do not use an alcohol wipe to clean the Element 31 thermal grease off the surface of the CPU or GPU, the alcohol solution from the wipes will dissolve the Element 31 grease into conductive metal particles. If these conductive metal particles come into contact with the surface of the system board, it will cause the an electrical short when your computer is powered on.

  • Page 73: I/O Board

    Next steps 1. Follow the procedure from step 5 to step 22 in Replacing the system board. NOTE: The system board can be removed and installed along with the heat sink. This simplifies the removal and installation procedure and avoids breaking the thermal bond between the system board and heat sink. 2.
  • Page 74 Steps 1. Remove the four screws (M2x2.5) that secure the I/O board to the palm-rest and keyboard assembly. 2. Remove the tape that secures the IO daughter board cable to the palm-rest and keyboard assembly. 3. Disconnect and remove the IO daughter board cable from the IO daughter board. 4.
  • Page 75 Steps 1. Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the four screws (M2x2.5) that secure the I/O board to the palm-rest and keyboard assembly. 3. Connect and remove the IO daughter board cable from the IO daughter board. 4.

  • Page 76: Power Button

    11. Follow the procedure in After working inside your computer. Power button Removing the power button Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the 2230 solid-state drive 2280 solid-state drive, as applicable.
  • Page 77 Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the power button and provides a visual representation of the installation procedure. Steps 1.

  • Page 78: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the battery. 4. Remove the wireless card. 5. Remove the 2230 solid-state drive 2280 solid-state drive, as applicable.
  • Page 79 NOTE: When replacing the palm-rest and keyboard assembly for computers with a M.2 2230 solid-state drive installed, ensure that the M.2 2230 solid-state drive mounting bracket has been removed from the palm-rest and keyboard assembly and installed on the new palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
  • Page 80 About this task NOTE: When replacing the palm-rest and keyboard assembly for computers with a M.2 2230 solid-state drive installed, ensure that the M.2 2230 solid-state drive mounting bracket has been removed from the palm-rest and keyboard assembly and installed on the new palm-rest and keyboard assembly. NOTE: The replacement palm-rest and keyboard assembly is shipped with the speakers which are not pre-assembled to the palm-rest and keyboard assembly.
  • Page 81 Steps 1. Using the alignment posts, place the left and right speakers into their slots on the palm-rest and keyboard assembly. 2. Peel off the protective film to expose the adhesive on back of the tweeters. 3. Align and install the left and right tweeters into their slots on the palm-rest and keyboard assembly as shown in the image. 4.

  • Page 82: Chapter 3: Drivers And Downloads

    Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Base article, Drivers and Downloads FAQ 000123347.

  • Page 83: Chapter 4: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ●...

  • Page 84: System Setup Options

    System setup options NOTE: Depending on this computer and its installed devices, the items that are listed in this section may or may not be displayed. Table 3. System setup options—System information menu Overview BIOS Version Displays the BIOS version number. Service Tag Displays the Service Tag of the computer.
  • Page 85 Table 3. System setup options—System information menu (continued) Overview Video Controller Displays the integrate graphics information of the computer. Video Memory Displays the video memory information of the computer. Wi-Fi Device Displays the Wi-Fi device installed in the computer. Native Resolution Displays the native resolution of the computer.
  • Page 86 Table 5. System setup options—Integrated Devices menu (continued) Integrated Devices Camera Enable Camera Enables or disables the camera. By default, Enable Camera is selected. Audio Enable Audio Enables or disables all integrated audio controller. Default: ON Enable Microphone Enables or disables microphone. By default, Enable Microphone is selected.
  • Page 87 Table 7. System setup options—Display menu (continued) Display Default: 50 Brightness on AC power Sets the screen brightness when the computer is running on AC power. Default: 100 Full Screen Logo Full Screen Logo When turned on, the full screen logo is displayed if the image matches the screen resolution.
  • Page 88 Table 9. System setup options—Power menu (continued) Power Advanced Configuration Enable Advanced Battery Charge Enables Advanced Battery Charge Configuration from the beginning of the day Configuration to a specified work period. Advanced Battery Charged maximizes battery health while still supporting heavy use during the work day. Default: OFF USB PowerShare Enable USB PowerShare...
  • Page 89 Table 10. System setup options—Security menu (continued) Security SMM Security Mitigation SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections. Default: OFF NOTE: This feature may cause compatibility issues or loss of functionality with some legacy tools and applications. Data Wipe on Next Boot Start Data Wipe When enabled, the BIOS will schedule a data wipe cycle for all storage devices...
  • Page 90 Allow Non-Admin PSID Revert Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives from the Dell Security Manager prompt. Default: OFF Table 12. System setup options—Update,Recovery menu Update,Recovery UEFI Capsule Firmware Updates Enable UEFI Capsule Firmware Updates Enables or disables BIOS updates through UEFI capsule update packages.
  • Page 91 Enables the user to configure the Ownership date. Default: OFF Diagnostics OS Agent Requests Enables Dell OS Agent(s) capable of scheduling onboard diagnostics on a subsequent boot which can help assist in the prevention if hardware related issues. Default: ON Power-on-Self-Test Automatic Recovery Power-on-Self-Test Automatic Recovery Enables the BIOS to attempt to automatically recover the computer.
  • Page 92 Table 14. System setup options—Keyboard menu (continued) Keyboard Keyboard Backlight Timeout on AC Enables the user to define the timeout value for the keyboard backlight when an AC adapter is plugged into the system. Default: Never Keyboard Backlight Timeout on Battery Keyboard Backlight Timeout on Battery Enables the user to define the timeout value for the keyboard backlight when the system is operating only on battery power.
  • Page 93 Table 16. System setup options—Virtualization Support menu Virtualization Intel® Virtualization Technology Enable Intel® Virtualization Technology Enables the computer to run a virtual machine monitor (VMM). (VT) Default: ON VT for Direct I/O Enable Intel® VT for Direct I/O Enables the computer to perform Virtualization Technology for Direct I/O (VT-d). VT-d is an Intel method that provides virtualization for memory map I/O.

  • Page 94: System And Setup Password

    Table 17. System setup options—Performance menu (continued) Performance PCIe Resizable Base Address Register (BAR) PCIe Resizable Base Address Register Enables PCIE Resizable BAR Support. (BAR) Default: ON Table 18. System setup options—System Logs menu System Logs BIOS Event Log Clear BIOS Event Log Select keep or clear BIOS events.

  • Page 95: Deleting Or Changing An Existing System Setup Password

    1. Remove the base cover. 2. Wait for one minute. 3. Replace the base cover. Clearing BIOS (System Setup) and System passwords About this task To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.

  • Page 96: Updating The Bios

    7. After the download is complete, browse the folder where you saved the BIOS update file. 8. Double-click the BIOS update file icon and follow the on-screen instructions. For more information about how to update the system BIOS, search in the Knowledge Base Resource at www.dell.com/support. Updating the BIOS using the USB drive in Windows Steps 1.

  • Page 97: Chapter 5: Troubleshooting

    ● Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with your computer.

  • Page 98: Supportassist Diagnostics

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Table 20. Diagnostic-light LED codes...

  • Page 99: Recovering The Operating System

    You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.
  • Page 100 NOTE: For more information about performing a hard reset, search in the Knowledge Base Resource at www.dell.com/ support.

  • Page 101: Chapter 6: Getting Help And Contacting Alienware

    Express Service Code. To view relevant support resources for documents. your Dell computer, enter the Service Tag or Express Service Code at www.dell.com/support. For more information on how to find the Service Tag for your...

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