Page 1 User’s Guide NPD3349-00...
Page 2: Table Of Contents
Loading capacities for Epson special media ........
Page 3 Using EPSON Web-To-Page ........
Page 4 Printing the watermark............68 Creating your own watermark .
Page 5 EPSON Status Monitor (for Windows only) ........
Page 6 Before Contacting Epson ........
Page 7 Maintenance box ............157 Duplex unit (B-300 users only) .
Page 8: Copyright And Trademarks
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson printer. Epson is not responsible for any use of this information as applied to other printers.
Page 9: Operating System Versions
Operating System Versions In this manual, the following abbreviations are used. Windows refers to Windows Vista, XP, XP x64 and 2000. ❏ Windows Vista refers to Windows Vista Home Basic Edition, Windows Vista Home Premium Edition, Windows Vista Business Edition, Windows Vista Enterprise Edition, and Windows Vista Ultimate Edition. ❏...
Page 10: Safety Instructions
Safety Instructions Important Safety Instructions Read all of the instructions in this section before using the printer. Also, be sure to follow all warnings and instructions marked on the printer. Setting up the printer Observe the following when setting up the printer: ❏...
Page 11: Choosing A Place For The Printer
❏ Unplug the printer and refer servicing to qualified service personnel under the following conditions: The power cord or plug is damaged; liquid has entered the printer; the printer has been dropped or the casing damaged; the printer does not operate normally or exhibits a distinct change in performance.
Page 12: Handling Ink Cartridges
❏ Avoid touching the components inside the printer unless instructed to do so in this guide. ❏ Do not insert objects through the slots in the printer. ❏ Take care not to spill liquid on the printer. ❏ Do not touch the white flat cable inside the printer. ❏...
Page 13: Warnings, Cautions, And Notes
Caution: Do not shake cartridges (that have been installed previously) with too much force. ❏ Do not use an ink cartridge beyond the date printed on the cartridge carton. ❏ Use up the ink cartridge within six months of installation for best results. ❏...
Page 14: Chapter 1 Using Your Software
Chapter 1 Using Your Software Overview of Printer Driver and Status Monitor The printer driver lets you choose from a wide variety of settings to get the best printing results. Status Monitor and the printer utilities help you check the printer and keep it in top operating condition.
Page 15 From the Start menu 1. Windows Vista: Click the start button, select Control Panel, and then select Printer from the Hardware and Sound category. (If the Control Panel is in Classic View, click Printers.) Windows XP: Click Start, Control Panel, then click Printers and Faxes. (If the Control Panel is in Category View, click Printers and Other Hardware, then click Printers and Faxes.) Windows 2000: Click Start, point to Settings, then click Printers.
Page 16: Printing Web Pages To Fit To Your Paper Size
B-300/B-500DN User’s Guide Printing Web Pages to Fit to Your Paper Size EPSON Web-To-Page lets you make Web pages fit to your paper size when printing. You can also see a preview before printing. Note: This software is not available for Windows Vista and XP x64.
Page 17: Accessing Epson Web-To-Page
Accessing EPSON Web-To-Page After you install EPSON Web-To-Page, the menu bar is displayed on the Windows Internet Explorer Toolbar. If it does not appear, select Toolbars from the View menu of Internet Explorer, and then select EPSON Web-To-Page. Uninstalling the Printer Software...
Page 18 Windows 2000: Click Start, point to Settings, and select Control Panel. 3. Windows Vista: Click Uninstall a program from the Programs category, and then select EPSON Printer Software from the list. Windows XP and 2000: Double-click the Add/Remove Programs icon and select EPSON Printer Software from the list.
Page 19: Uninstalling The User's Guide
Uninstalling the User’s Guide For Windows Note: ❏ To uninstall programs in Windows Vista, you need an administrator account and the password if you log on as a standard user. ❏ To uninstall programs in Windows XP, you must log on to a Computer Administrator account. ❏...
Page 20: Chapter 2 Paper Handling
You can achieve good results with most types of plain bond paper. However, coated papers provide superior printouts because they absorb less ink. Epson provides special papers that are formulated for the ink used in Epson ink jet printers, and recommends these papers to ensure high-quality results.
Page 21: Loading Capacities For Epson Special Media
& See “Setting output support tray for Epson Professional Flyer Paper” on page 28. Loading capacities for Epson special media Refer to the table below for the loading capacities of Epson special paper and other media. Front paper cassette: Media Type...
Page 22: Storing Epson Photo Paper
Storing Epson photo paper Return unused paper to the original package as soon as you finish printing. Epson recommends storing your printouts in a resealable plastic bag. Keep them away from high temperature, humidity, and direct sunlight. Loading Paper Follow these steps to load paper: Into the front paper cassette 1.
Page 23 2. Slide the edge guides while pinching their knob to accommodate the paper you are loading. 3. Fan a stack of paper, then tap it on a flat surface to even the edges. 4. Load the paper with the printable side down. Note: Avoid adding paper before running out of paper.
Page 24 5. Slide the edge guides while pinching their knob to fit the paper you are loading. 6. Reinsert the cassette into the printer. Note: ❏ Do not insert the front paper cassette with force. Doing so may cause the paper to jam. ❏...
Page 25: Into The Rear Sheet Feeder
B-300/B-500DN User’s Guide Note: ❏ Leave enough space in front of the printer for the paper to be fully ejected. ❏ Make sure the paper stack fits under the c arrow mark inside the left edge guide. Into the rear sheet feeder 1.
Page 26: Loading Envelopes
4. Fan a stack of paper, then tap it on a flat surface to even the edges. 5. Load the paper with the printable side up, against the right side of the rear sheet feeder. Then slide the left edge guide against the left edge of the paper. Note: ❏...
Page 27 B-300/B-500DN User’s Guide 2. Slide out and extend the extension tray. 3. Slide the left edge guide to the left. 4. Load envelopes short edge first with the flap facing down and to the left. Then slide the left edge guide against the left edge of the envelopes. Paper Handling...
Page 28: Setting Output Tray
Setting output support tray for Epson Professional Flyer Paper When you print on the Epson Professional Flyer Paper, set the output support tray. The use of the output support tray is recommended especially when the output paper is curled and cannot be stacked.
Page 29 B-300/B-500DN User’s Guide 1. Pull out the output tray. 2. Slide the output support tray until it clicks. The output support tray is lifted slightly. 3. Reinsert the output tray into the printer. Paper Handling...
Page 30: Selecting The Correct Paper Type
Note: After printing on the Epson Professional Flyer Paper, push the output support tray to move it to its original position. Selecting the Correct Paper Type The printer automatically adjusts itself for the type of paper you select in your print settings. That is why the paper type setting is so important.
Page 31: Chapter 3 Basic Printing
Chapter 3 Basic Printing Introduction This section guides you through the procedures for different kinds of printing. Printing Photos Explains how to print photos on various types of paper. & See “Printing Photos” on page 32. Printing Web Pages Explains how to print Web pages so that they fit on a sheet of paper without getting cut off on the right side.
Page 32: Printing Documents
Printing Documents Explains how to print documents on various types of paper. & See “Printing Documents” on page 36. Printing on Envelopes Explains how to print on envelopes. & See “Printing on Envelopes” on page 38. Printing Photos Preparing the print file You need to adjust the image file to the size of the paper.
Page 33: Loading Paper
Loading paper Refer to the section below for details on loading paper. & See “Loading Paper” on page 22. When using special Epson paper, refer to the section below. & See “Using Special Paper” on page 20. Printer settings for Windows Follow these steps to adjust your printer settings.
Page 34: Printing Web Pages
When using special Epson paper, refer to the section below. & See “Using Special Paper” on page 20. Using EPSON Web-To-Page The EPSON Web-To-Page software lets you print Web pages so that they fit within the width of your selected paper. Note: This software is not available for Windows Vista and XP x64.
Page 35 1. In Internet Explorer, go to the Web page you want to print. If you have installed EPSON Web-To-Page, the EPSON Web-To-Page toolbar appears on the Internet Explorer window. 2. Click the Print button on the toolbar. The Print window appears.
Page 36: Printing Documents
Loading paper Refer to the section below for details on loading paper. & See “Loading Paper” on page 22. When using special Epson paper, refer to the section below. & See “Using Special Paper” on page 20. Printer settings for Windows 1.
Page 37 & See “Accessing the printer driver for Windows” on page 14. 3. Click the Main tab, then select one of the following Quality Option settings: ❏ Draft for rough drafts with reduced print quality ❏ Text for text-only documents with higher text quality ❏...
Page 38: Printing On Envelopes
8. Click OK to close the printer settings window. 9. Print your file. Printing on Envelopes Loading envelopes Refer to the section below for loading envelopes. & See “Loading Envelopes” on page 26. Refer to the section below for the printable area. &...
Page 39 & See “Accessing the printer driver for Windows” on page 14. 2. Click the Main tab, then select one of the following Quality Option settings: ❏ Text for most envelopes ❏ Text & Image to print images on the envelope 3.
Page 40: Canceling Printing
Canceling Printing If you need to cancel printing, follow the instructions in the appropriate section below. Using the printer button For B-500DN users Press the + Cancel button to cancel a print job in progress. For B-300 users Press the ) Paper/Cancel button to cancel a print job in progress. For Windows When you start printing, the progress meter appears on your computer screen.
Page 41: Chapter 4 Printing With Special Layout Options
Chapter 4 Printing with Special Layout Options Introduction You can print with a variety of layouts for special projects, such as booklets and posters. Double-Sided Printing (for Windows only) Lets you print on both sides of the paper. & See “Double-Sided Printing” on page 43. Fit to Page Printing Lets you automatically enlarge or reduce the size of your document to fit the paper size selected in the printer driver.
Page 42: Pages Per Sheet Printing
Pages Per Sheet Printing Lets you print two or four pages on a single sheet of paper. & See “Pages Per Sheet Printing” on page 59. Poster Printing (for Windows only) Lets you enlarge material on a single document page to cover 4, 9, or 16 printed sheets of paper, and then make a poster.
Page 43: Watermark Printing (For Windows Only)
Watermark Printing (for Windows only) Lets you print text or an image as a watermark on each page of your printout. & See “Watermark Printing” on page 68. For example, you can put “Confidential” on an important document. Double-Sided Printing Two types of double-sided printing are available: standard and folded booklet.
Page 44 Folded booklet double-sided printing allows you to make single-fold booklets. The pages that will appear on the outside (after the page is folded) are printed first. The pages that will appear inside the booklet can then be printed after you reload the paper into the printer as shown in the illustration below.
Page 45: Standard Double-Sided Printing
Standard double-sided printing Automatic double-sided printing (using the duplex unit) Follow the steps below to print odd- and even-numbered pages onto opposite sides of the sheet using the duplex unit. Note: Automatic double-sided printing supports plain paper only. 1. Access the printer settings. &...
Page 46 2. Click the Main tab, then select one of the following Quality Option settings: ❏ Draft for rough drafts with reduced print quality ❏ Text for text-only pages ❏ Text & Image for higher quality pages with text and images ❏...
Page 47 B-300/B-500DN User’s Guide 7. Click the Page Layout tab, then select the Duplex Printing check box. 8. Select Auto to use automatic double-sided printing function. 9. Click Adjust Print Density to open the Print Density Adjustment window. Printing with Special Layout Options...
Page 48 10. Select the appropriate document type as the Select Document Type setting. 11. Specify the Print Density and Increased Ink Drying Time as the Adjustments setting. Note: When you print data with dense photo on both sides of paper, reduce the print density and increase the drying time to print finely.
Page 49 Manual double-sided printing Follow the steps below to print odd- and even-numbered pages onto opposite sides of the sheet. 1. Access the printer settings. & See “Accessing the printer driver for Windows” on page 14. 2. Click the Main tab, then select one of the following Quality Option settings: ❏...
Page 50 B-300/B-500DN User’s Guide 4. Select the appropriate Type setting. & See “Selecting the Correct Paper Type” on page 30. 5. Select the appropriate Size setting. 6. Select Portrait (tall) or Landscape (wide) to change the orientation of your printout. 7. Click the Page Layout tab, then select the Duplex Printing check box. 8.
Page 51 9. Click Margins to open the Margins window. 10. Specify the edge of the paper where the binding will be placed. You can choose Left, Top, or Right. 11. Choose cm or inch as the Unit setting. Then specify the width of the binding margin. You can enter any width from 0.3 cm to 3.0 cm, or from 0.12 inches to 1.18 inches.
Page 52: Folded Booklet Double-Sided Printing
15. Once the paper is reloaded, click Resume to print the even-numbered pages. Folded booklet double-sided printing Manual double-sided printing Use the following steps to create a folded booklet. Note: Folded booklet double-sided printing function is available only when manual double-sided printing is set. 1.
Page 53 2. Click the Main tab, then select one of the following Quality Option settings: ❏ Draft for rough drafts with reduced print quality ❏ Text for text-only pages ❏ Text & Image for higher quality pages with text and images ❏...
Page 54 B-300/B-500DN User’s Guide 7. Click the Page Layout tab and select the Duplex Printing check box. Then select Manual and select the Folded Booklet check box. 8. Click Margins to open the Margins window. Printing with Special Layout Options...
Page 55 9. Specify the edge of the paper where the binding will be placed. You can choose Left, Top, or Right. Note: When you select Portrait as the Orientation setting, the Left or Right binding positions are available. The Top binding position is available when you select Landscape as the Orientation setting. 10.
Page 56: Fit To Page Printing
❏ Follow the instructions provided when reloading the printouts. Otherwise, paper may jam or the binding margins may be incorrect. ❏ If a paper jam occurs, refer to the following. & See “The Paper Jams” on page 128. 14. Once the paper is reloaded, click Resume to print the inside pages. 15.
Page 57 & See “Accessing the printer driver for Windows” on page 14. 2. Click the Main tab, then select one of the following Quality Option settings: ❏ Draft for rough drafts with reduced print quality ❏ Text for text-only pages ❏ Text & Image for higher quality pages with text and images ❏...
Page 58 5. Select the appropriate Size setting. 6. Select Portrait (tall) or Landscape (wide) to change the orientation of your printout. 7. Click the Page Layout tab, then select the Reduce/Enlarge Document check box. 8. Do one of the following: ❏ If you selected By Output Paper Size, select the size of the paper you are using from the drop-down list.
Page 59: Pages Per Sheet Printing
Pages Per Sheet Printing Pages Per Sheet printing allows you to print two or four pages on single sheets of paper. Printer settings for Windows 1. Access the printer settings. B-300/B-500DN User’s Guide 2007/07/26 09:45:03We unlocked this section for modification request. Printing with Special Layout Options New :Match with printer driver UI Match with printer driver UI...
Page 60 & See “Accessing the printer driver for Windows” on page 14. 2. Click the Main tab, then select one of the following Quality Option settings: ❏ Draft for rough drafts with reduced print quality ❏ Text for text-only pages ❏ Text & Image for higher quality pages with text and images ❏...
Page 61 5. Select the appropriate Size setting. 6. Select Portrait (tall) or Landscape (wide) to change the orientation of your printout. 7. Click the Page Layout tab, select Multi-Page, then select Pages Per Sheet. 8. Select from the following settings for Pages Per Sheet printing: 2, 4 Prints two or four pages of your document on a single piece of paper.
Page 62: Poster Printing
Poster Printing Poster printing allows you to print poster-size images by enlarging one page to cover several sheets of paper. Printer settings 1. Access the printer settings. B-300/B-500DN User’s Guide 2007/07/26 09:45:03We unlocked this section for modification request. New :Depends on model Match with printer driver UI Printing with Special Layout Options New :Match with printer driver UI...
Page 63 & See “Accessing the printer driver for Windows” on page 14. 2. Click the Main tab, then select one of the following Quality Option settings: ❏ Draft for rough drafts with reduced print quality ❏ Text for text-only documents ❏ Text & Image for higher quality pages with text and images ❏...
Page 64 B-300/B-500DN User’s Guide 5. Select the appropriate Size setting. 6. Select Portrait (tall) or Landscape (wide) to change the orientation of your printout. 7. Click the Page Layout tab and select Multi-Page, then select Poster Printing. Click the up or down arrow to select 2x1, 2x2, 3x3, or 4x4.
Page 65 8. Click Settings to adjust the way your poster will be printed. The Poster Settings window opens. 9. Make the following settings: Print Cutting Prints guide lines for cutting. Guides Overlapping Slightly overlaps the panels and prints alignment markers so that the panels can Alignment be aligned more precisely.
Page 66: How To Make A Poster From Your Printouts
How to make a poster from your printouts Here is an example of how to make a poster with 2x2 selected under Poster Printing and Overlapping Alignment Marks selected as the Print Cutting Guides. 1. Cut off the margin of Sheet 1 along a vertical line through the center of the top and bottom cross marks: 2.
Page 67 3. Cut the taped sheets in two along a vertical line through the alignment markers (this time, a line to the left of the cross marks): 4. Align the edges of the paper using the alignment markers and tape them together from the back: 5.
Page 68: Watermark Printing
Watermark Printing Watermark printing allows you to print a text-based or image-based watermark on your document. Printing the watermark 1. Access the printer settings. B-300/B-500DN User’s Guide 2007/07/26 09:45:03We unlocked this section for modification request. Printing with Special Layout Options New :Match with printer driver UI Match with printer driver UI New :Depends on model...
Page 69 & See “Accessing the printer driver for Windows” on page 14. 2. Click the Main tab, then select one of the following Quality Option settings: ❏ Draft for rough drafts with reduced print quality ❏ Text for text-only documents with higher text quality ❏...
Page 70 B-300/B-500DN User’s Guide 7. Click the Page Layout tab, choose the desired watermark from the Watermark list, then click Settings. If you want to create your own watermark, see the following instructions. & See “Creating your own watermark” on page 71. Printing with Special Layout Options...
Page 71: Creating Your Own Watermark
B-300/B-500DN User’s Guide 8. Specify the settings you want for the watermark. You can change the position and size of the watermark by dragging the image within the preview window. 9. Click OK to return to the Page Layout window. 10.
Page 72 1. Click Add/Del under Watermark on the Page Layout window. The following window appears. 2. Do one of the following: ❏ To use an image file as a watermark, select BMP. Click Browse to locate the bitmap file you want to use, then click Open. Type a name for your watermark in the Name text box, then click Save.
Page 73 4. Click Settings. The following window appears: 5. Make sure that the appropriate watermark is selected in the Watermark list, then select Color, Position, Density, Size, Font, Style, and Angle settings. (For details, see the online help.) Your settings are reflected in the preview window. 6.
Page 74: Introduction
Chapter 5 Using the Control Panel Introduction You can use the printer’s control panel to access a variety of menus that allow you to check the status of consumable products, print status sheets, and make printer settings. This section describes how to use the control panel. For B-500DN users Explains how to use the control panel for B-500DN.
Page 75: For B-500Dn Users
For B-500DN users The control panel of the printer consists of 7 buttons, 3 lights, and a liquid crystal display (LCD). Buttons and lights The table below describes the functions of the buttons on the control panel. Button Description Turns the printer on or off. Power button Cancels the print job if pressed during printing.
Page 76: Using The Control Panel
Returns to the previous level when pressed in Menu mode. Left button Changes the parameter in the reverse order when selecting a desired parameter in Menu mode. Up button Changes the parameters in forward order when selecting a desired parameter in Menu mode.
Page 77: Icons On The Lcd
The printer is in the Ready status. Power light (green) Flashing: The printer is starting. The printer is printing. The printer is cleaning the print head. The printer is charging the ink. The printer is canceling printing. Off: The printer is off. Icons on the LCD This section describes the meaning of icons displayed on the LCD screen.
Page 78: How To Access The Control Panel Menus
How to access the control panel menus This section describes how to enter Menu mode and make settings with the buttons on the control panel. Note: ❏ Press the + Cancel button whenever you want to exit Menu mode and return to the Ready status. ❏...
Page 79 Printer setting menu This menu allows you to configure the basic printer setting. Item Parameter Language English, French, Italian, German, Spanish, Portuguese, Dutch, Japanese Language You can select the language displayed on the LCD screen. Test print menu This menu allows you to make settings related to test print. Item Parameter Nozzle check...
Page 80 Printer status menu This menu allows you to check the current printer status. Item Parameter Version SH xxxx, xxxxx Maintenance box Version You can check the firmware version. Maintenance box You can get a rough estimate of the remaining capacity of the maintenance box. Maintenance menu This menu allows you to make settings related to maintenance.
Page 81 Network setting menu This menu allows you to make network settings. Item Network setup Auto Panel Init N/W set Network setup You can select the method to configure the network settings. When Auto is selected, the printer obtains the IP address, Subnet mask and Default gateway automatically.
Page 82: Status And Error Messages
B-300/B-500DN User’s Guide Solutions Turn off the printer and then back on. If the error does not clear, contact Epson Service Center. & See “Epson Service Center” on page 147. Contact Epson Service Center to replace them. & See “Epson Service Center” on page 147.
Page 83 & See “The Paper Jams” on page 128. If the error does not clear again, turn off the printer again and contact Epson Service Center. & See “Epson Service Center” on page 147. Close the maintenance box cover. Install the maintenance box.
Page 84: Printing The Status Sheet
Printing the status sheet While in Menu mode, you can print a status sheet to see the current default values. To print a status sheet, follow the steps below. 1. Make sure that A4 size paper is loaded in the front paper cassette. 2.
Page 85: Buttons And Lights
Buttons and lights The table below describes the functions of the buttons on the control panel. Button Description Turns the printer on or off. Power button Cleans the print head if pressed and held for 3 seconds. Prints a status sheet if the P Power button is pressed while holding down the H Ink button.
Page 86 Light Description The installed ink cartridge is expended. The ink cartridge is not installed. The installed ink cartridges cannot be used with the printer. Ink status light (orange) Flashing: The installed ink cartridge is nearly expended. The installed maintenance box is at the end of its service life. The maintenance box is not installed.
Page 87: Status And Error Lights
Status and error lights This section describes the meaning of lights on the control panel. The table below describes the lights showing the printer status. = on, = flashing Light Description The printer is ready to print. The printer is starting. The printer is printing.
Page 88 Maintenance box at the end of its service life The maintenance box is at the end of its service life. Maintenance box error The maintenance box is not installed. The maintenance box is not detected. The maintenance box cannot be used with the printer.
Page 89 If the error does not clear again, turn off the printer again and contact Epson Service Center. & See “Epson Service Center” on page 147. Contact Epson Service Center to replace them. & See “Epson Service Center” on page 147.
Page 90: Printing The Status Sheet
B-300/B-500DN User’s Guide Printing the status sheet You can print a status sheet to see the current default values. To print a status sheet, follow the steps below. 1. Make sure that A4 size paper is loaded in the front paper cassette. 2.
Page 91: Chapter 6 Installing Option
Chapter 6 Installing Option Duplex Unit (B-300 only) Installing the duplex unit Follow the steps below to install the duplex unit. 1. Turn off the printer 2. Press the hooks on both sides of the upper rear printer cover, and then remove the upper rear printer cover.
Page 92: Uninstalling The Duplex Unit
B-300/B-500DN User’s Guide 3. Insert the bottom side of the duplex unit first, and then attach the duplex unit. Uninstalling the duplex unit Follow the steps below to uninstall the duplex unit. 1. Turn off the printer. 2. Remove the duplex unit by pulling it while holding down the buttons on both sides of the duplex unit.
Page 93 B-300/B-500DN User’s Guide 3. Attach the upper rear printer cover. Installing Option...
Page 94: Chapter 7 Replacing Consumables
The ink cartridge is expended. For Windows Note: Epson cannot guarantee the quality or reliability of non-genuine ink. If non-genuine ink cartridges are installed, the ink cartridge status will not be displayed. To check the ink cartridge status, do one of the following: ❏...
Page 95 If any of the ink cartridges installed in the printer is broken, incompatible with the printer model, or improperly installed, EPSON Status Monitor 3 will not display an accurate calculation of the ink cartridge status. Be sure to replace or reinstall any ink cartridge indicated by EPSON Status Monitor 3. Replacing Consumables...
Page 96 B-300/B-500DN User’s Guide ❏ The progress meter appears automatically when you start a print job. Click the Check Ink Levels button, and then you can check the ink cartridge status from this window. Note: To display the progress meter automatically, click the Maintenance tab in the printer driver window, click Speed &...
Page 97: Handling Precautions
Standard Capacity Ink Cartridge, or High Capacity Ink Cartridge. One of these cartridges is needed when you transport the printer. ❏ Other products not manufactured by Epson may cause damage that is not covered by Epson's warranties, and under certain circumstances, may cause erratic printer behavior.
Page 98: Replacing An Ink Cartridge
❏ Never turn off the printer while replacing the ink cartridge. Doing so may damage the IC chip on the ink cartridge and the printer may not print properly. ❏ To ensure you receive premium print quality and to help protect your print head, a variable ink safety reserve remains in the cartridge when your printer indicates to replace the cartridge.
Page 99 3. Remove the expended installed ink cartridge. Note: Hold the printer with your hand when you remove the ink cartridge. 4. Remove the new ink cartridge from the package. B-300/B-500DN User’s Guide Replacing Consumables...
Page 100 Caution: ❏ Do not touch the green IC chip on the side of the cartridge. This can damage the ink cartridge. ❏ Always install an ink cartridge immediately after removing the old cartridge. If the cartridge is not installed promptly, the print head may dry out and be unable to print. 5.
Page 101 Note: Hold the printer with your hand when you install the ink cartridge. Caution: Do not remove and reinsert cartridges more often than necessary. Doing so can compromise the needle valve seal and allow air to enter the ink tubes, causing nozzle loss. 7.
Page 102: Maintenance Box
Flashing For Windows Note: Epson cannot guarantee the quality or reliability of non-genuine maintenance box. If non-genuine maintenance box are installed, the maintenance box status will not be displayed. To check the maintenance box status, do one of the following: Maintenance box status light.
Page 103 & See “From the shortcut icon on the taskbar” on page 15. ❏ Open the printer driver, click the Maintenance tab, then click the EPSON Status Monitor 3 button. A graphic displays the maintenance box status.
Page 104: Handling Precautions
If the maintenance box installed in the printer is broken, incompatible with the printer model, or improperly installed, EPSON Status Monitor 3 will not display an accurate calculation of the maintenance box status. Be sure to replace or reinstall any ink cartridge indicated by EPSON Status Monitor 3.
Page 105 2. Open the maintenance box cover. 3. Remove the new maintenance box from the package. 4. Lift up and pull the installed maintenance box outward. Note: ❏ Do not tilt the maintenance box when you uninstall the maintenance box. ❏ Hold the maintenance box with both hands when you handle the maintenance box. 5.
Page 106 B-300/B-500DN User’s Guide 6. Insert the new maintenance box into place as far as it will go. 7. Close the maintenance box cover. Replacing Consumables...
Page 107: Chapter 8 Maintaining Your Printer
Chapter 8 Maintaining Your Printer Checking the Print Head Nozzles If you find that the printout is unexpectedly faint or that dots are missing, you may be able to identify the problem by checking the print head nozzles. You can check the print head nozzles from your computer by using the Nozzle Check utility or from the printer by using the control panel or buttons.
Page 108: Using The Printer Buttons (B-300)
2. Make sure that READY appears on the LCD screen, and then press the r Right button. Menu appears on the LCD screen. 3. Press the d Down or u Up button to select TEST PRINT, and then press the OK or r Right button.
Page 109: Cleaning The Print Head
Compare the quality of the printed check page with the sample shown below. If there are no print quality problems, such as gaps or missing segments in the test lines, the print head is fine. If any segment of the printed lines is missing, as shown below, this could mean a clogged ink nozzle or a misaligned print head.
Page 110: Using The Control Panel (B-500Dn)
❏ If print quality has not improved after repeating this procedure, turn off the printer and wait for at least six hours. Then run the nozzle check again and repeat the head cleaning if necessary. ❏ If print quality remains a problem, contact Epson Service Center. & See “Epson Service Center” on page 147.
Page 111: Using The Printer Buttons (B-300)
❏ If print quality has not improved after repeating this procedure, turn off the printer and wait for at least six hours. Then run the nozzle check again and repeat the head cleaning if necessary. ❏ If print quality remains a problem, contact Epson Service Center. & See “Epson Service Center” on page 147.
Page 112: Aligning The Print Head
❏ If print quality remains a problem, contact Epson Service Center. & See “Epson Service Center” on page 147. ❏ To maintain print quality, we recommend printing a few pages on a regular basis. Aligning the Print Head If you notice a misalignment of vertical lines or horizontal banding, you may be able to solve this problem by using the Print Head Alignment utility in your printer driver or from the printer by using the buttons.
Page 113: Cleaning Your Printer
❏ Be careful to keep water away from the electronic components. ❏ Do not spray the inside of the printer with lubricants. ❏ Unsuitable oils can damage the mechanism. Contact Epson Service Center or a qualified service person if lubrication is needed.
Page 114: Using The Control Panel (B-500Dn)
Caution: Do not use cloths to wipe inside the printer. Little pieces of thread may be built up. Using the control panel (B-500DN) Follow the steps below to align the print head using the control panel. 1. Make sure that A4 size paper is loaded in the front paper cassette. 2.
Page 115 1. Plug in the printer and turn it on. Wait until the print head returns to the home position. 2. Turn off the printer and unplug its power cord. Caution: Do not unplug the power cord during the print head is moving since the print head does not return to the home position.
Page 116: Chapter 9 Using The Printer On A Network
& See the network guide in the CD-ROM. Note: ❏ Since the network guide is common for Epson printers, some part of the descriptions are not for this printer. Depending on this printer’s supported OS versions, protocols, utilities, and any other supported information, see appropriate descriptions in the network guide.
Page 117: Setting Up The Printer As The Shared Printer For Windows
Setting Up the Printer as the Shared Printer for Windows These instructions tell you how to set up your printer so users on the network can share it. First you will set up the printer as a shared printer on the computer directly connected to it. This computer is the print server.
Page 118 Windows 2000: Click Start, point to Settings, and click Printers. 2. Right-click the icon for your printer, then click Sharing. For Windows Vista, click the Change sharing options button and then click Continue. 3. Windows Vista and XP: Select Share this printer, then type a Share name. Windows 2000: Select Shared as, then type a name for the shared printer.
Page 119: Setting Up Each Client
Setting up each client Follow these steps for each client computer on the network. Note: Your printer must be set up as a shared printer on the computer to which it is connected before you can access it from another computer. &...
Page 120 CD-ROM. Click the Have Disk button and follow the on-screen instructions. ❏ To monitor the status of a shared printer, EPSON Status Monitor 3 must be installed on each computer. EPSON Status Monitor 3 is automatically installed when you install the printer software from the CD-ROM by using the Easy Install function.
Page 121: Chapter 10 Troubleshooting
The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, the EPSON Status Monitor utility, or by running a printer operation check. Refer to the appropriate section below.
Page 122: Running A Printer Operation Check (For B-500Dn Users)
Note: When you use your printer as a shared printer on a network with the following combinations of computers, the client operating systems are not able to communicate with the printer, so that some functions are not available for that particular client. Server Windows Vista/XP Windows 2000...
Page 123: Running A Printer Operation Check (For B-300 Users)
❏ If the test page does not print, you may have a problem with your printer. Try the suggestions in the following section. & See “The Printer Does Not Print” on page 140. Running a printer operation check (for B-300 users) If you are unable to determine the source of the problem, run a printer operation check to help you determine whether the problem comes from the printer or your computer.
Page 124: Checking Printer Status
Checking Printer Status For Windows Note: When you use your printer as a shared printer on a network with the following combinations of computers, the client operating systems are not able to communicate with the printer, so that some functions are not available for that particular client.
Page 125 Tips Tips for getting the most out of your Epson printer driver appear in the text box of the progress meter window. A new tip appears every 15 seconds. For more details on the tip displayed in the window, click the Details button.
Page 126 Using EPSON Status Monitor 3 EPSON Status Monitor 3 displays detailed information on the printer status. There are two ways to access EPSON Status Monitor 3: ❏ Double-click the printer shortcut icon on the Windows taskbar. If the printer icon does not appear, refer to the following section to add the icon.
Page 127 EPSON Status Monitor 3 provides the following information: ❏ Ink Status: EPSON Status Monitor 3 provides a graphic display of the ink status. To see the detailed information on ink cartridge, click Information in the Ink Levels. ❏ Maintenance box Status: EPSON Status Monitor 3 provides a graphic display of the maintenance box status.
Page 128: The Paper Jams
The Paper Jams Caution: Pull out the jammed paper gently. If you remove the jammed paper with force, torn pieces may stay inside the printer or the printer may be damaged. 1. For B-500DN users Press the OK button to eject the jammed paper. For B-300 users Press the ) Paper/Cancel button to eject the jammed paper.
Page 129 B-300/B-500DN User’s Guide In the rear sheet feeder: Gently pull out the jammed paper upward. In the front paper cassette: Close the output tray and pull out the front paper cassette. Then gently pull out the jammed paper forward. Troubleshooting...
Page 130 Note: ❏ If you cannot pull out the front paper cassette, pull out the output tray first and remove all paper that is set in the front paper cassette. Then pull out the front paper cassette and gently pull out the jammed paper forward. ❏...
Page 131 B-300/B-500DN User’s Guide In the back of the printer: Remove the duplex unit (B-500DN) or the upper rear printer cover (B-300) and open the lower rear printer cover. Then gently pull out the jammed paper. Troubleshooting...
Page 132 If you cannot easily remove a foreign object, do not use force and do not disassemble the printer. Contact Epson Service Center for assistance. & See “Epson Service Center” on page 147. If your paper jams frequently, make sure of the following: ❏...
Page 133: Print Quality Problems
❏ The number of sheets in the paper stack does not exceed the limit specified for that paper. & See “Loading capacities for Epson special media” on page 21. ❏ The left edge guide is snug against the left edge of the paper.
Page 134: Horizontal Banding
& See “Cleaning the Print Head” on page 109. ❏ Use up ink cartridges within six months of opening vacuum package. ❏ Try to use genuine Epson ink cartridges. ❏ Check the ink cartridge status. & See “Checking the ink cartridge status” on page 94.
Page 135: Incorrect Or Missing Colors
Blurry or smeared printout ❏ Use only paper recommended by Epson. & See “Paper, Consumables, and Option” on page 156. ❏ Make sure the printer is on a flat, stable surface that extends beyond the base in all directions.
Page 136: Miscellaneous Printout Problems
❏ If you are printing on glossy media, place a support sheet (or a sheet of plain paper) beneath the stack, or load only one sheet at a time. ❏ Do not touch or allow anything to come into contact with the printed side of paper with a shiny finish.
Page 137: Inverted Image
Inverted image ❏ For Windows, clear the Mirror Image check box from the Page Layout window of your printer driver, or turn off the “Mirror Image” setting in your application. For instructions, see the online help for your printer driver or for your application. ❏...
Page 138: Paper Does Not Feed Correctly
❏ The number of sheets in the paper stack does not exceed the limit specified for the media. & See “Loading capacities for Epson special media” on page 21. ❏ Paper is not jammed inside the printer. If it is, remove the jammed paper.
Page 139: Multiple Pages Feed
❏ You have followed any special loading instructions that came with your paper. Load the paper again. & See “Loading Paper” on page 22. Multiple pages feed ❏ Make sure the paper stack fits under the c arrow mark inside the edge guide. ❏...
Page 140: The Printer Does Not Print
The printer’s voltage may not match the outlet rating. Turn off the printer and unplug it immediately. Then check the label on the back of the printer. Caution: If the voltage does not match, DO NOT PLUG YOUR PRINTER BACK IN. Contact Epson Service Center. & See “Epson Service Center” on page 147.
Page 141: Increasing The Print Speed
If the check page prints correctly, make sure the printer driver and your application are installed correctly. ❏ If you are trying to print a large image, your computer may not have enough memory. Try reducing the resolution of your image or printing the image at a smaller size. You may need to install more memory in your computer.
Page 142 The following dialog box appears. The table below lists the factors affecting print speed. Print speed High Speed Copies Always spool RAW datatype Page Rendering Mode Print as Bitmap For more details on each item, see the online help. B-300/B-500DN User’s Guide Faster Slower...
Page 143: Other Problem
Other Problem Print head cleaning does not start ❏ Make sure that no lights are indicating errors. If any error occurs, recover from the error status. & See “Error indicators” on page 121. ❏ Make sure that sufficient ink remains for printing. If the ink cartridge is expended, replace the cartridge.
Page 144: Appendix A Where To Get Help
Contacting Customer Support Before Contacting Epson If your Epson product is not operating properly and you cannot solve the problem using the troubleshooting information in your product documentation, contact customer support services for assistance. If customer support for your area is not listed below, contact the dealer where you purchased your product.
Page 145: Help For Users In Europe
Check your Pan-European Warranty Document for information on how to contact EPSON Customer support. Help for Users in Australia Epson Australia wishes to provide you with a high level of customer service. In addition to your product documentation, we provide the following sources for obtaining information: Your Dealer Don’t forget that your dealer can often help identify and resolve problems.
Page 146: Help For Users In Singapore
We encourage you to have all the relevant information on hand when you ring. The more information you prepare, the faster we can help solve the problem. This information includes your Epson product documentation, type of computer, operating system, application programs, and any information you feel is required.
Page 147: Help For Users In Vietnam
Help for Users in Vietnam Contacts for information, support, and services are: Epson Hotline (Phone): 84-8-823-9239 Service Center: 80 Truong Dinh Street, District 1, Hochiminh City Vietnam Help for Users in Indonesia Contacts for information, support, and services are: World Wide Web (http://www.epson.co.id) ❏...
Page 148: Help For Users In Hong Kong
To obtain technical support as well as other after-sales services, users are welcome to contact Epson Hong Kong Limited. Internet Home Page Epson Hong Kong has established a local home page in both Chinese and English on the Internet to provide users with the following information: ❏ Product information ❏...
Page 149: Help For Users In India
603-56288333 Help for Users in India Contacts for information, support, and services are: World Wide Web (http://www.epson.co.in) Information on product specifications, drivers for download, and products enquiry are available. Epson India Head Office - Bangalore Phone: 080-30515000 Fax: 30515005 Epson India Regional Offices:...
Page 150: Help For Users In The Philippines
For Service (CDMA & Mobile Users) - 3900 1600 (9AM - 6PM) Prefix local STD code Help for Users in the Philippines To obtain technical support as well as other after sales services, users are welcome to contact the Epson Philippines Corporation at the telephone and fax numbers and e-mail address below: Phone: (63) 2-813-6567...
Page 151: Appendix B Product Information
B-300/B-500DN User’s Guide Appendix B Product Information Printer Parts New :Depends on model B-500DN Front view Product Information...
Page 152 a. Edge guide: Holds your paper straight in the rear sheet feeder. Move it to the edge of your paper. b. Rear sheet feeder: Holds your paper and feeds it for printing. c. Paper support: Supports the paper loaded in the rear sheet feeder. d.
Page 153 B-300/B-500DN User’s Guide Rear view a. USB connector: Connects the USB cable from your computer to the printer. b. Ethernet connector: Connects the 10Base-T/100Base-TX cable from your computer to the printer. c. Duplex unit: Prints double-sided printing automatically. d. AC inlet: Connects the power cord. e.
Page 154: B-300
B-300 Front view a. Edge guide: Holds your paper straight in the rear sheet feeder. Move it to the edge of your paper. b. Rear sheet feeder: Holds your paper and feeds it for printing. c. Paper support: Supports the paper loaded in the rear sheet feeder. d.
Page 155 g. Maintenance box cover: Covers the maintenance box. Open only when replacing the maintenance box. h. Output tray: Holds the ejected paper. i. Front paper cassette: Holds your paper and feeds it for printing. j. Cartridge lever: Locks the installed ink cartridges. k.
Page 156: Paper, Consumables, And Option
Epson offers specially-designed paper and other print media for all your printing needs. Note: You can find the part numbers for the following Epson special papers on the Epson support Web site. & See “Technical Support Web Site” on page 144.
Page 157: Maintenance Box
Maintenance box You can use the following maintenance box with this printer: Part number Maintenance Box T6190 Duplex unit (B-300 users only) You can use the following duplex unit with B-300. Part number Duplex unit C802531 System Requirements For using the printer Windows requirements To use this printer, you must have any of the following Windows operating systems installed.
Page 158: Technical Specifications
❏ Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot attest to the quality of any non-Epson brand or type of paper. Always test samples of paper stock before purchasing large quantities or printing large jobs.
Page 159 Envelopes: Envelope #10 4 1/8 × 9 1/2 in. Size Envelope DL 110 × 220 mm Envelope C6 114 × 162 mm Paper types Plain bond paper Weight 75 g/m² to 100 g/m² Printable area Diagonal lines show printable area. Single sheets: B-300/B-500DN User’s Guide...
Page 160 Envelopes: Minimum margin Media type Single sheets 3.0 mm (0.12 in.) B-L, B-R 3.0 mm (0.12 in.) 3.0 mm (0.12 in.) Note: ❏ Depending on the type of paper, print quality may decline in the top and bottom areas of the printout, or the area may be smeared.
Page 161: Ink Cartridges
Ink thaws and is usable after approximately 3 hours at 25 °C (77 °F) Caution: ❏ Epson recommends the use of genuine Epson ink cartridges. Other products not manufactured by Epson may cause damage that is not covered by Epson’s warranties, and under certain circumstances, may cause erratic printer behavior.
Page 162: Mechanical
Mechanical Paper path Front paper cassette, rear sheet feeder Loading capacity Front paper cassette About 500 sheets at 75 g/m² paper Rear sheet feeder About 100 sheets at 75 g/m² paper Dimensions B-500DN Storage Width: 480 mm (18.9 in.) Depth: 489 mm (19.3 in.) Height: 312 mm (12.3 in.) Printing Width: 480 mm (18.9 in.)
Page 163: Electrical
Electrical B-500DN Input voltage range Rated frequency range Input frequency range Rated current Power consumption Printing Ready mode Sleep mode Power off Note: Check the label on the back of the printer for its voltage. B-300 Input voltage range Rated frequency range Input frequency range Rated current Power consumption...
Page 164: Environmental
Environmental Temperature Operation: 10 to 35 °C (50 to 95 °F) Storage: -20 to 40 °C (-4 to 104 °F) 1 month at 40 °C (104 °F) Humidity Operation: 20 to 80% RH Storage: Without condensation Standards and approvals U.S. model: Safety UL60950-1 CAN/CSA-C22.2 No.60950-1...
Page 165: Option
B-300/B-500DN User’s Guide Option New :Depends on model (See Spec) Duplex unit (B-300 only) Width: 313 mm (12.3 in.) Depth: 163 mm (6.4 in.) Height: 92 mm (3.6 in.) Weight: Approx. 0.9 kg (1.98 lb) Product Information...
Page 166 Cable connector Canceling printing Cartridge cover lever Cleaning inside printer printer print head Color problems Contacting Epson Control panel buttons and lights (B-300) buttons and lights (B-500DN) icons (B-500DN) lights (B-300) menu list (B-500DN) message (B-500DN) Customer support Documents printing...
Page 167 B-500DN Output support tray setting Output tray output support tray setting Pages per sheet printing Paper Epson special paper feeding problems loading loading capacity loading into front paper cassette loading into rear sheet feeder paper support printable area selecting type...
Page 168 Windows Printing canceling double-sided envelopes fit to page multiple pages per sheet posters text watermarks Print quality, improving Print speed, increasing Problems banding blank pages blurry prints diagnosing incorrect characters incorrect colors margins mirror image paper feeding printer does not print print speed smeared prints Progress meter...

This manual is also suitable for:

B-500dn

Epson B-300 User Manual

Copyright and Trademarks

Operating System Versions

Safety Instructions

Chapter 1 Using Your Software

Chapter 2 Paper Handling

Chapter 3 Basic Printing

Chapter 4 Printing with Special Layout Options

Chapter 5 Using the Control Panel

Chapter 6 Installing Option

Chapter 7 Replacing Consumables

Chapter 8 Maintaining Your Printer

Chapter 9 Using the Printer on a Network

Chapter 10 Troubleshooting

Appendix A Where to Get Help

Appendix B Product Information

Quick Links

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Summary of Contents for Epson B-300

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Table of Contents