Dyson supersonic HD03 Helpline Manual

Dyson supersonic HD03 Helpline Manual

Intelligent heat control for shiny hair. powerful digital motor.
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Intelligent heat control for shiny hair.
Powerful digital motor.
HD03, HD04, HD07, HD08, HD11, HD12 Helpline manual
JU/HM-PC-HD-HD03/HD04/HD07/HD08/HD11/HD12-0621-V2
Confidential

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Summary of Contents for Dyson supersonic HD03

  • Page 1 Confidential Intelligent heat control for shiny hair. Powerful digital motor. HD03, HD04, HD07, HD08, HD11, HD12 Helpline manual JU/HM-PC-HD-HD03/HD04/HD07/HD08/HD11/HD12-0621-V2...
  • Page 2 Dyson Helpline Manual - Version Control Original launch document version number: N/A Publication Date: N/A Important note: This document contains sensitive information, it can be shared internally to the relevant departments and externally when an NDA is in place.
  • Page 3: Table Of Contents

    Contents Page Features and benefits Assembling Operating Diagnostics LEDs Styling guide Routine filter maintenance Customer fit parts Parts recognition (exploded diagram) Helpline diagnostics Safety warnings The Dyson 2 year guarantee...
  • Page 4: Features And Benefits

    The only manufactured hair dryer with the motor in the handle, not the head. Smoothing nozzle By drying hair gently, the Dyson Smoothing nozzle can dry and style at the same time. Air Multiplier™ technology The volume of the air drawn in is...
  • Page 5 Acoustically tuned Powerful digital motor The powerful motor is tuned to produce The Dyson digital motor V9’s 13 impeller blades spin at up to one inaudible frequency. 110,000rpm, generating 3.5kPa of pressure. It’s up to 8 times faster and half the weight of other hair dryer motors.
  • Page 6 supersonic Features and benefits Pulse-width modulation Enables precise control of heating Annular element construction element. LED indicators Annular double-stack heating Clearly show selected settings. element allows a compact barrel without compromising heat generation. 4 precise heat settings: • Fast drying and styling •...
  • Page 7 Natural drying, accelerated. Dry and style at the same time. Airflow precisely where you need it. The Dyson diffuser is engineered to disperse The Dyson smoothing nozzle dries hair The Dyson professional concentrator air evenly around each of your ringlets.
  • Page 8: Assembling

    Gentle air attachment (Supplied with HD07/08/11/12) Filter cleaning brush For cleaning the outer filter cage. (N.B. For use on HD03/HD07/HD08 only. Do not use the Dyson filter Wide tooth comb cleaning brush on the HD04/HD11/ (Supplied with HD07/11) HD12 filter cage.)
  • Page 9: Operating

    supersonic Operating The air exit and metal ring may be hot during use. Allow to cool before handling. LEDs When solid, the LED lights indicate which settings you’re using. Temperature control 4 precise heat settings, including a cold setting to fix a style: Airflow control High 3 precise settings:...
  • Page 10: Styling Guide

    Styling guide You can try different attachments, temperatures and airflow to create styles to suit you and personalise styling for your hair type. For more information and tips see the Dyson Hair channel on YouTube: https://www.youtube.com/playlist?list=PLkvJFz1AotSthk6qDnkgUDvuxFVOcnEyD How to transform curly hair into...
  • Page 11 supersonic Styling guide From curly hair to smooth and sleek How to create smooth and sleek hair using the Smoothing nozzle and Styling concentrator. Before styling After styling 1. Attach the Smoothing nozzle. 2. Set to full power and high heat. 3.
  • Page 12 supersonic Styling guide From curly hair into beautiful beach waves How to create beautiful beach waves using the Smoothing nozzle and Styling concentrator. Before styling After styling 1. Attach the Smoothing nozzle. 2. Set to full power and high heat. 3.
  • Page 13 supersonic Styling guide Beautiful curly hair every day How to create beautiful curly hair using the Diffuser. Before styling After styling 1. Attach the Diffuser. 2. Set to full power and high heat. 3. Scrunch up towards the scalp. 4. Hold in place until dry. 5.
  • Page 14 supersonic Styling guide Beautiful straight hair every day How to create beautiful straight hair using the Smoothing nozzle and Styling concentrator. Before styling After styling 1. Attach the Smoothing nozzle. 2. Set to full power and high heat. 3. Dry your hair downwards until it’s damp to the touch.
  • Page 15 supersonic Styling guide Straight hair to bouncy volume How to create volume using the Smoothing nozzle. Before styling After styling 1. Attach the Smoothing nozzle. 2. Set to full power and high heat. 3. Dry your hair downwards until it’s damp to the touch.
  • Page 16 supersonic Styling guide From straight hair to beach waves How to create beautiful beach waves using the Smoothing nozzle and the Diffuser. Before styling After styling 1. Attach the Smoothing nozzle. 2. Set to full power and high heat. 3. Dry your hair downwards until it’s damp to the touch.
  • Page 17 supersonic Styling guide Using the Wide tooth comb The Wide-tooth comb attachment has been developed for curly and textured hair, it hos robust teeth to help lengthen hair as it dries, or create volume and shape. Before styling After styling 1.
  • Page 18 supersonic Styling guide Using the Wide tooth comb The Wide-tooth comb attachment can also be used to relax curls. 1. Attach the Wide tooth comb. 2. Lengthen in short sections. 3. Finish the style as required.
  • Page 19 supersonic Styling guide Using the Gentle air attachment The Gentle air attachment allows users to style much closer to the scalp - and the diffused airflow can help create volume and texture closer to the roots. 1. Attach the Gentle air attachment. 2.
  • Page 20: Routine Filter Maintenance

    (not boiling), soapy water for 30 mins. Rinse thoroughly to remove any soap Slide the Dyson brush onto the filter Gently tap the outer filter cage to or debris. cage and clean thoroughly using a remove any excess water.
  • Page 21 (not boiling), soapy water for 30 mins. the outer cage mesh with a dry, lint Use a clarifying shampoo or dish soap. free cloth. Do not use the Dyson filter cleaning brush on HD04 filter cage. Using your finger tips, rub gently to...
  • Page 22: Customer Fit Parts

    supersonic Parts guide (customer fit parts) Smoothing nozzle assembly Pro concentrator assembly Diffuser assembly Dries hair gently using smooth air. Fast, precise airflow that spans the Evenly disperses airflow to dry length of your brush. curls gently and help reduce frizz. Recommended for use on the low temperature and flow settings Storage hanger...
  • Page 23 supersonic Parts guide (customer fit parts) Flyaway Attachment Gentle Air Attachment Wide Tooth Comb For a smoother finish. Attracts longer hairs Cooler, gentle drying for fine hair and Engineered for curly and coily hair. and hides flyaways, using a delicate scalps. Lengthen hair completely, or tease out curls Coanda effect.
  • Page 24: Parts Recognition (Exploded Diagram)

    supersonic Parts recognition: Main body assembly End Cap Service Assy Heat Shrink On/Off Button Cold Shot Button Button Mount Service Assy Screw M2.2X6-T6 Inlet Silencer Service Assy Screw M2.5X21-T8 Screw M2.2X8-T6 O-Ring Tube Inner Filter Mesh Screw M2.2X8-T6 Filter Cover Filter Cover Assy Service Assy Powercord Service Assy...
  • Page 25 supersonic Parts recognition: Accessories Gentle Dryer Wide Tooth Comb Storage Hanger Diffuser Styling Concentrator Smoothing Nozzle Professional Concentrator...
  • Page 26 supersonic Helpline diagnostics This section is a helpline operators guide to fault diagnostics and a checklist of procedures that should be carried out. In some cases the machines can be easily repaired over the telephone. If a customer reports any of the following faults listed below, go to the relevant page number.
  • Page 27: Three Flashing White Leds

    supersonic Three flashing white lights Three flashing white LEDs indicate a blocked filter and the appliance will switch itself off. If the customer then disconnects the appliance before turning it on again the appliance will most likely turn on for a very short period before switching itself off and exhibiting the three flashing white LEDs again.
  • Page 28: Three Flashing Red Leds

    supersonic Three flashing red lights Three flashing red LEDs either indicates an overheating issue, an incorrect voltage supply issue or a non-recoverable fault. The appliance will switch itself off. If the customer then disconnects the appliance before turning it on again the appliance will most likely turn on for a very short period before switching itself off and exhibiting the three flashing red LEDs again.
  • Page 29: Filter Wash And Machine Reset Diagnostic

    supersonic Filter wash and machine reset diagnostic Complete the regular weekly filter wash- p.20/21. If, after completing the weekly filter wash, the machine still overheats or has low airflow or poor performance carry out the checks below: Is the product performing as expected (no flashing lights, good airflow)? Machine OK to use.
  • Page 30: Recovery Clean

    supersonic Recovery clean If your appliance is not performing as expected or the lights continue to flash after following the regular filter maintenance and removing hair product residue instructions you may need to deep clean the outer filter cage. Pull the outer filter cage down towards Pull the outer filter cage apart and Place the filter in the cutlery basket the cable to remove it from the handle.
  • Page 31: White Smoke When New

    supersonic White smoke when new A fine white smoke may be seen after the first few uses when new. This visible out-gassing is not a safety concern. The smell and visible out-gassing is expected and perfectly normal but should subside after a few uses. It is caused by coatings used in the manufacturing process.
  • Page 32: No Power

    With the exception of the power fuse needing changing or a problem related to the power supply in the customer’s home, if the fault is any of the above, arrange a repair. Note: The Dyson guarantee does not cover accidental damage to the power cord and plug. Important advice CAUTION: if the fault is related to any electrical or mechanical issues, please ask the customer not to use the appliance until a repair has been carried out.
  • Page 33: Unusual Noises And Smells

    supersonic Unusual noises and smells Carry out the relevant checks if the customer reports any unusual machine noises or smells. • If the noise is a loud, grinding sound, (possibly with strong odour), this may indicate a problem with the motor. Advise the customer not to use the appliance.
  • Page 34: Styling Tips

    That should be left to the fashion and beauty experts/vloggers/bloggers etc. In such instances agents should direct any customers that do call to: http://www.dyson.com/haircare/supersonic/owners-and-support.aspx where styling content can be found. Selling of professional variant by Contact Centres Professional SKU features: •...
  • Page 35: Safety Warnings

    1. Keep away from pacemakers, defibrillators, credit cards and electronic storage media. 2. This Dyson appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or reasoning capabilities, or lack of experience and knowledge, only if they have been given supervision or instruction by a responsible person concerning use of the appliance in a safe way and understand the hazards involved.
  • Page 36: The Dyson 2 Year Guarantee

    6 month guarantee. We’ll help you choose the right Dyson and give you any advice and assistance you need when you’re using it. You can contact us anytime at www.dyson.com or call our team of experts.
  • Page 37 Technical helpline: Jai Uthup: E-mail: jai.uthup@dyson.com Neil Clapham: E-mail: neil.soutar@dyson.com The Dyson Research Centre, Wiltshire, UK...

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