Appendix; Troubleshooting - Novation X-Station User Manual

Troubleshooting

Troubleshooting
X-Station will not power up properly when connected to a Laptop
computer via USB
When using a USB connection to power the X-Station from some
Laptop computers, it is possible that the X-Station may not power up
successfully. If so, this is due to the X-Station not being able to draw
enough power from the particular Laptop computer used.
The X-Station requires approx 350mA of power to operate dependent
on various conditions. Switching on the Phantom power, Turning up the
monitor volume in the headphones and charging the batteries will add
to the power consumption. Although the USB specification dictates that
all computers should be able to supply in 500mA of power, which is
ample for the X-Station, some Laptops are not able to supply this much
current.
The solution is to either :
1 Power the X-Station from a suitable AC:DC power adapter
(such as Novation PSU6- included)
2 Insert Dry or rechargeable batteries (recommended).
3 Connect the X-Station to a powered USB Hub.
Transmitting MIDI Program Change does not affect a connected
MIDI device
Some MIDI devices will not accept Program Change messages without
receiving a Bank Select (CC32 or CC0) first.
Transmitting Bank Select does not affect a connected MIDI device
The X-Station sends a Bank select message using CC32. Some MIDI
devices use CC0 for this purpose. It may be necessary to configure a
control in a Template to send CC0 instead.
System Exclusive messages not accepted by connected MIDI
device
There are several possible reasons :
1 The MIDI device is set to filter out System Exclusive, or
2 The Manufacturer ID is set incorrectly in the Sysex data -
consult your manual for details, or
3 The Sysex message contains the wrong number of data
bytes, or
4 The Sysex message requires a checksum which has been
calculated incorrectly - consult your manual for details.
X-Station cannot be selected as an AUDIO / MIDI device from with-
in an application
When opening an application that uses the X-Station as it's source for
MIDI and Audio and it is found that the X-Station cannot be selected as
the MIDI input - either the X-Station is grayed out or it does not appear
in a list of available MIDI devices close the application, wait for 10 sec-
onds, reopen the application and try again. For the Mac platform it is
important that the X-Station is turned on only once the Mac has booted
fully. If this is not done, the true Novation combined core audio driver
will not load.
The KS Synth stops responding to note data when the X-Station is
connected to a computer via USB.
If the computer does not have the MIDI driver installed (Windows PC or
Apple Mac running OSX), or if an Apple Mac does not have an applica-
tion open that could use the MIDI driver, stuck notes may occur as the
X-Station waits for communication with the computer. Either load the
driver (Win / OSX), open an application that could use the X-Station
(OSX -even selecting the utility application Audio MIDI set up will suf-
fice) or simply stop the X-Station from transmitting data to the USB port
(set in the template common menu).
If a problem is encountered that is not covered in this manual please
follow these steps.
1. Check the FAQ pages of the Novation website.
The FAQ pages cover operational issues. We find that most technical
queries are covered here. The FAQ pages can be reached from the
support link at www.novationmusic.com
If this does not answer your query, then go to step 2.
2. Contact your Local Distributor
Local Novation Distributors are able to deal with Novation technical
support queries. To find out the contact details for the appropriate
Novation Distributor, please visit the distributor link at
www.novationmusic.com
3. Contact Novation (UK customers only)
If you are in the UK and need assistance please contact us by
completing an email Support Request Form. This can be found under
the support link at www.novationmusic.com. Please note that any sup-
port queries submitted to Novation that have been received from out-
side the UK will be passed across to the appropriate Novation
Distributor.
For more urgent enquires our tech support hotline can be called
between 2-5pm Monday - Friday on 0906 9592029. Please note these
calls are charged at £0.75 per minute and this number is only available
within the United Kingdom.
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