Table of Contents
Advertisement
SECTION SIX: Servicing the radar
Hearing from you
Your feedback is important and helps Northstar ensure that this manual is a valuable resource for all
marine technicians. E-mail your comments or suggestions about this manual to the following
address: manuals@northstarnav.com.
Returning a radar for service
Radar repairs are performed only by authorized Northstar dealers or at the Northstar factory. Service
includes a complete hardware and software check-out. For systems out of warranty or for
non-warranty repairs, an estimate will be provided prior to repair. The repaired radar will be returned
via prepaid economy ground freight (units returned overseas are chargeable). Any radar units or
accessories returned for warranty repair that are determined to be without fault are subject to a
handling charge.
Before returning the radar to the Northstar factory, to prevent delays, it is critical that you first obtain a Service Call
Number from the Northstar Service Department. If the radar was purchased through a dealer, call the dealer with
the radar serial number so they can help you get an Service Call Number. The radar serial number is on the label at
the back of the unit. Shipments without a proper Service Call Number will not be accepted.
The radar should be shipped only in a properly designed carton with packing material, and to the
Northstar factory at the following address: Northstar Service Department, 30 Sudbury Road, Acton,
MA 01720 USA.
Page 26
NOTE:
Ethernet Radar Installation Manual, Rev. A
Advertisement
Table of Contents
