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SECTION SIX: Servicing the
radar
Contacting Northstar
After you've followed the instructions in this manual, if you need technical assistance or have any
other service-related questions, you can contact the Northstar Service Department. Please be as
complete and accurate as possible when describing the problem so that a service technician can
research the problem and provide the quickest response. You can reach Northstar by e-mail, fax, U.S.
mail, or phone as described in Table 11 below. The Northstar Service Department is available
between 9:00 AM and 5:00 PM Eastern Time, Monday through Friday, excluding major holidays. To
buy spare, replacement, or missing parts, and to get brochures and product information, contact the
Northstar Sales Department.
Email:
Service: service@NorthstarNav.com
Sales: sales@NorthstarNav.com
Fax:
Service: 978/897-1595
Sales: 978/897-7241
Telephone:
Main number: 978/897-6600 or 800/628-4487
U.S. mail:
Northstar
30 Sudbury Road
Acton, MA 01720 USA
Website:
www.northstarnav.com (you can send e-mail to Northstar directly from this site,
and access additional technical information and download manuals in PDF form
under either the Manuals or Support links).
For radars still under warranty, field repairs are not authorized and will void the warranty! Please contact the
Northstar Customer Service Department if you need clarification, or need assistance with having repairs done.
Ethernet Radar Installation Manual, Rev. A
NOTE:
Please have the radar serial number ready before contacting the
Northstar Service Department. The serial number is located on the
radar control box.
TABLE 11: Contacting Northstar
NOTE:
Page 25
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