Troubleshooting - Poly Voyager Free 60+ User Manual

Troubleshooting

How do I pair my earbuds to a mobile
device?
How do I pair my earbuds to a computer
or laptop?
Why should I use the USB Bluetooth
adapter instead of my computer's
Bluetooth?
I can't hear anything in one or both
earbuds.
I can't connect to my paired device or get
error messages when I try to connect.
The earbud sensors are not working as
expected.
• A call is not automatically answered
when I put on both of my earbuds
• Mute/unmute is not working when I
take off/put on my earbuds during a
call
• During a call, mute unexpectedly
turns on.
How do I pair my USB Bluetooth adapter
to another supported Poly audio device?
Can I connect my earbuds to a mobile
phone and computer at the same time?
See Pair to mobile device.
Plug in the hi-fidelity USB Bluetooth adapter to your
computer or laptop. The adapter is paired to your
earbuds and connects to computer audio. See
Connect to PC.
Your USB Bluetooth adapter provides the best
connection, softphone functionality and acoustic
sound quality through your earbuds. See
PC, Configure USB adapter.
• Check earbud volume level. See
volume.
• Power off and on to reset your earbuds. See
Power on/off earbuds.
• Ensure that your earbuds are powered on and
paired to your phone. See Pair
• Reconnect earbuds to your paired device by
clicking the right earbud.
• Ensure that your earbuds are powered on and
paired to your phone. See Pair
• Ensure that your earbud firmware is up-to-date
in Poly Lens App. Download the app:
software
• Understand your earbud sensors. See
sensors.
• Power off and on to reset your earbuds. See
Power on/off earbuds.
• Modify earbud sensor settings in Poly Lens App.
Download the app: poly.com/software
Tip: For best audio performance while exercising,
turn off sensors in Poly Lens App.
Poly Lens Desktop App is required to pair your USB
Bluetooth adapter to another device. Your Bluetooth
adapter remembers up to 2 supported Poly audio
devices, but connects to only one at a time. See
USB adapter again.
Yes, your headset can connect to mobile and PC.
Your headset remembers up to 8 devices, but
connect to up to 2 devices at a time. That includes the
USB Bluetooth adapter.
Connect to
Adjust the
mode.
mode.
poly.com/
Use
Pair
22