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Service Information
13.0 – Malfunctions and Support
All VAS 6160-VPC are tested before leaving the factory. Selected components and numerous quality
control inspections ensure high reliability of your new diagnostic tablet.
Should any of the components of your shipment be damaged or missing, contact Audi Diagnostic
Tester Software Support (DTSS) at the toll-free number listed below.
Should performance or functional issues occur after placing the device into service, please attempt to
identify and localize as accurately as possible. Try to determine if the symptom is a result of the
Panasonic CF-D1 tablet hardware, Windows XP operating system, VAS-PC /ODIS Service software
or dealership network (for internet connectivity). Then proceed as follows:
Review the latest VAS Tester FAQs and Service Information document topics in the
Workshop Equipment – VAS Tester section of ServiceNet. The issue may be previously
known and a resolution already published.
Should your issue appear to be related to the Windows operating system or tablet hardware,
please consult the information in the "Troubleshooting" chapter in the Panasonic CF-D1 series
Operating Manual.
If it is not possible to resolve the issue with the aid of ServiceNet documents or the Panasonic CF-D1
series Operating Manual, contact:
© 2013 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may
be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be
modified or reposted to other sites, without the prior expressed written permission of the publisher.
Audi DTSS: 1-888-896-1298.
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