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TROUBLESHOOTING
Please read and carefully follow the troubleshooting suggestions below if you are having issues
with the system.
NOTE: If any component of the system appears to be damaged, please contact UX Platforms.
You may find the contact information on the last page of this manual.
System will not power ON/OFF.
●
- Check if the blue LED is lighting up when pressing the power button. If the LED is not
lighting up, the power button may be damaged. If you do see that the blue LED is lighting up,
but power is not being sent to the device, contact UX Platforms.
Video will not change.
●
If the video does not change when selecting from the tablet interface. Proceed by pressing
another video for any of the genres. Check the current live feed video on the tablet interface,
if it is not displaying active video then its most likely signal loss. If this proceeds please
contact support. NOTE: The "video control unit" can only be used after the projector has
been on for 1-2 minutes.
Rolling mount assembly will not lock into place.
●
If the Rolling Mount Assembly does not fully lock into the Floor Mount Bracket, back it out,
realign the indicator arrows, and attempt to push it in again; make sure you see the green
tab in the view-port. If the issue persists, please contact UX Platforms.
The video image is not bright enough on the surface of the MRI bore.
●
This occurs when the ambient lighting in the MRI room is too bright or the track lighting
located in the MRI bore is on. It is suggested to turn the track lighting off and the room
lighting to a low brightness setting.
The video image is not aligned with the MRI bore.
●
Check to make sure the Rolling Mount Assembly is locked into place. Adjust the Rolling
Mount Assembly to align the two green dots in the image with green dots located on the
back of the MRI bore.
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