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Nortel Proprietary
STEP 8:
Configure an Internet Protocol (IP) address for the card. See "Assigning the
Internet Protocol (IP) address" on page 23.
STEP 9:
Ensure that if observing on an SCCS Call Centre that the SCCS server is
generating an Agent RSM Stream. See "Preparing Symposium Call Centre
Server" on page 36. Nortel strongly recommends that the update rate of the RSM
stream be set to 0.5 seconds, as this ensures that the Nortel Remote Agent Observe
Card can react as quickly as possible to changes in the state of the calls being
observed.
STEP 10:
Log on to the Browser User Interface (BUI) as the Administrator. See "Accessing
the BUI" on page 46.
STEP 11:
Install the keycode for the card. See "Installing the keycode" in section 5.3
"Configuring the Card", page 48.
STEP 12:
Configure Call-Centre parameters for the card. See "SCCS Call Centre
Observation Configuration" and "Non-SCCS Call Centre Observation
Configuration" in section 5.3 "Configuring the Card", page 48.
STEP 13:
Configure Alarm Numbers, Date Format and FTP (Call Recording) Configuration
settings for the card. See section 5.3 "Configuring the Card", page 48.
STEP 14:
Create Observer Accounts in the Browser User Interface. See "Creation of Observe
Accounts" on page 52.
STEP 15:
Assign Parameters to the observer accounts created in step 16. See "Observation
Parameters Creation/Removal" on page 63.
STEP 16:
Nortel Remote Agent Observe card installation is complete.
Planning, Installation and Administration Guide
15
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