TCL IONz User Manual
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TCL IONz User Manual

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Kimberly
February 6, 2025

I have an ion v tcl phone. What does it mean in the status bar when insee a circle with a sideways lightning bolt

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Mr. Anderson
February 10, 2025

A circle with a sideways lightning bolt in the status bar of a TCL Ion V phone indicates that the battery is charging.

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Summary of Contents for TCL IONz

  • Page 1 USER MANUAL...

  • Page 2: Table Of Contents

    Table of contents Your mobile ��������������������������������������������������������������������5 Keys and connectors ......... 5 Getting started ........... 8 Home screen .............12 Text input �������������������������������������������������������������������� 26 Using the Onscreen Keyboard ......26 Text editing ............27 Phone call, Call log and Contacts �������������������������� 28 Phone ..............28 Contacts .............37 Messages ���������������������������������������������������������������������...
  • Page 3 Connecting to Bluetooth devices ....67 Connecting to a computer ......69 Sharing your phone's mobile data connection ............70 Connecting to virtual private networks ..71 Google applications ������������������������������������������������� 74 Play Store ............74 Chrome ...............75 Maps ..............75 YouTube ..............75 Photos ..............76 YT Music ............76 Gmail ..............76 Files ..............77 10 Settings ������������������������������������������������������������������������...
  • Page 4 10.10 Smart Manager ..........83 10.11 Security & biometrics ........83 10.12 Location ............84 10.13 Privacy ...............84 10.14 Safety & emergency ........85 10.15 Apps ..............85 10.16 Storage ..............85 10.17 Accounts ............86 10.18 Digital Wellbeing & parental controls ..86 10.19 Google ...............86 10.20 Accessibility............87 10.21 System ...............87 11 Making the most of your phone ����������������������������...
  • Page 5 This product meets applicable national SAR limits of 1.6 W/kg. The specific maximum SAR values can be found in the “SAR Information” section. When carrying the product or using it while worn on your body, either use an approved accessory such as a holster or otherwise maintain a distance of 15 mm from the body to ensure compliance with RF exposure requirements.

  • Page 6: Your Mobile

    Your mobile ����������������������������� 1�1 Keys and connectors Headset connector Front camera Indicator light Touch screen Recent Apps Back Home Micro-USB Connector...
  • Page 7 Back camera Flash Volume key Power key Back • Tap to go back to the previous screen, or to close a dialog box, options menu, the notification panel, etc. Home • From any application or screen, tap to return to the Home screen. • Touch and hold to activate Google Assistant.
  • Page 8 Recent Apps • Tap to open a thumbnail list of apps you've worked with recently. Tap a thumbnail to open an app. Swipe up on the screen to remove a specific thumbnail from the list, or tap to remove all thumbnails from the list.

  • Page 9: Getting Started

    1�2 Getting started 1�2�1 Set up With the phone face down, remove back cover by gently pulling up on the indentation on the bottom left of the cover. Insert the SIM card with gold contacts facing down. Insert the microSD card with gold contacts facing down.
  • Page 10 Ensure that SIM and microSD cards have been properly secured. Note: a) MicroSD card is sold separately. b) A USCC SIM card is already installed in your phone. This diagram shows SIM card location if you choose to remove or replace it.
  • Page 11 Your new phone is partially charged. Charge the battery by using the micro USB cable and charger provided. It is advised that you fully charge your battery before first use ( ). Connect the charger to your phone and an outlet. Charging status is indicated by the percentage on screen while the phone is powered off.
  • Page 12 1�2�2 Power on your phone Hold down the Power key until the phone powers on, unlock your phone (screen lock, face unlock, password, etc.) if necessary and confirm. The Home screen is displayed. If you do not know your PIN/password or pattern, or if you have forgotten it, contact your service provider.

  • Page 13: Home Screen

    1�3 Home screen You can bring all of the items (applications, shortcuts, folders and widgets) you use most frequently to your Home screen for quick access. Tap the Home to get instant access to the Home screen. Status bar • Status/notification indicators • Drag down to open the Notification panel.
  • Page 14 1�3�1 Using the touchscreen To open an application, tap it with your finger. Touch and Hold Touch and hold the item to view options for the item, such as Move, Remove, and more. Drag Place your finger on the screen to drag an object to another location.
  • Page 15 Rotate Automatically change the screen orientation from portrait to landscape by turning the device sideways to have a better view. Auto-rotate can be changed at any time in Settings...
  • Page 16 1�3�2 Status bar From the status bar, you can view both phone status and notification information. Status icons GSM only Vibrate mode WCDMA only Alarm is set Connected to a LTE only Wi-Fi network Signal strength Speakerphone is on No signal No SIM card inserted Airplane mode Battery is charging...
  • Page 17 Notification icons New Gmail message Missed call New text or Connect to open multimedia Wi-Fi network message Upcoming event Uploading data System update Downloading data available Drag down the Status bar to open the Quick Settings panel or Notification panel. Drag up to close the panels.
  • Page 18 Notification panel When there are notifications, drag down the Status bar to open the Notification panel to read the detailed information. Tap on the notification directly to open the notification within the respective app. With the Notification panel open, drag down again to see the Quick Settings menu.
  • Page 19 Quick settings panel Drag down the Notification panel to open the Quick Settings panel, where you can enable or disable functions or change modes by tapping the icons. Tap to open the full Settings menu.
  • Page 20 1�3�3 Search bar The phone provides a Search function which can be used to locate information within applications, the phone or the web. Search by text  • Touch the Search bar from the Home screen. • Type the text/phrase you want to search for. • Touch the icon on the keyboard if you want to search on the web.
  • Page 21 1�3�4 Lock/Unlock your screen To protect your phone and privacy, you can lock the phone screen by creating a variety of patterns, PINs or passwords etc. To lock the phone screen • If your phone remains inactive for a period of time, it will automatically lock the screen and enter sleep mode to save power.
  • Page 22 • Use Face unlock From the app list, touch Settings > Security & biometrics > Face unlock. Before using the face unlock, you need to set a pattern/PIN/password� Hold your phone 8-20 inches from your face. Position your face in the square shown on the screen. For best results, we suggest that the face key is enrolled indoors and away from direct sunlight.
  • Page 23 1�3�5 Personalize your Home screen You can touch and hold a folder, an application or a widget to activate the Move mode, and drag the item to any Home screen as you prefer. Reposition Touch and hold the item to be repositioned to activate the Move mode, drag the item to the desired position and then release.
  • Page 24 Wallpaper customization Touch and hold the Home screen then touch Wallpapers to customize wallpaper. 1�3�6 Widgets and recently used applications Consult widgets Touch and hold the Home screen to enter applications and widgets list. Slide left and right to view all applications and widgets. Touch Widgets to access the category directly.
  • Page 25 Slide horizontally to view all thumbnails of recently used applications. Touch one thumbnail and slide it up to remove it. Touch to activate the system's one key boost which clears memory used by recent applications. 1�3�7 Volume adjustment Using the Volume key Press the Volume key to adjust the volume.
  • Page 26 Using the Settings Menu Swipe up on the Home screen, then touch Settings > Sound & vibration to set the volume for media, Alarm, Ring, Notification, etc. to your preference.

  • Page 27: Text Input

    Text input ��������������������������������� 2�1 Using the Onscreen Keyboard Onscreen keyboard settings Swipe up on the Home screen, select Settings > System > Languages & input > Virtual Keyboard and a series of settings will become available for your selection. 2�1�1 Gboard Touch to give access to your location, send a...

  • Page 28: Text Editing

    2�2 Text editing You can edit the text you have entered� • Touch and hold or double tap the text you would like to edit. • The following options will show: Cut, Copy, Share, select all� You can also insert new text� • Touch where you want to type, or touch and hold the blank area, the cursor will blink, and the tab will show.

  • Page 29: Phone Call, Call Log And Contacts

    Phone call, Call log and Contacts ����������������������������������� 3�1 Phone ������������������������������������������������� 3�1�1 Placing a call You can easily make a call using Phone . Touch Phone from the Home screen. Display the suggested number(s). Touch and hold to access voicemail. Enter the desired number from the keyboard directly or select a contact from Contacts or Recents, then touch to place the call.
  • Page 30 The number you entered can be saved to Contacts by touching Create new contact If you make a mistake, you can delete the incorrect digits by touching To hang up a call, touch International call To dial an international call, touch and hold to enter “+”, then enter the international country prefix followed by the full phone number and finally touch...
  • Page 31 3�1�3 Calling your voicemail Your voicemail is provided by your network to avoid missing calls. It works like an answering machine that you can consult at any time. To access your voicemail, touch and hold on the dial pad. To set your voicemail number, touch the Menu icon from the Phone screen, then touch Settings >...
  • Page 32 3�1�4 During a call To adjust the volume during a call, press the Volume up/down key. End the current call. Touch to mute the current call. Touch this icon again to unmute the call. Display the dial pad. Touch to activate the speaker during the current call.
  • Page 33 Merge calls to start a conference call. Split a conference call into multiple calls. Swap the calls. To avoid accidental operation of the touchscreen during a call, the screen will be locked automatically when you put the cellphone close to your ear; and it will be unlocked when the cellphone is taken away from your ear.
  • Page 34 • Enter the phone number of the person you want to add to the conference and touch . You can also add participants from Call logs or Contacts. • Touch to start the conference. • Touch to end the conference call and disconnect all callers.
  • Page 35 Assisted dialing Assisted dialing predicts and adds a country code when you call while traveling abroad. Blocked numbers Block the numbers you don’t want to receive calls or texts from them. Calls Touch to forward your calls or access other voice call settings.
  • Page 36 Quick responses Touch to edit quick responses which will be used when you reject a call with messages. Sounds and vibrate Adjust volume or select ringtone for your call, notification, alarm, etc. Voicemail Touch to access voicemail service and number settings. • Service Opens a dialog box where you can select your provider's voicemail service or another service.
  • Page 37 3�1�7 Call log You can access your call log by touching from the Phone screen to view missed calls, outgoing calls and incoming calls. Touch one call to view information or further operations. You can launch a new call, send a message to the contact or number, or view detailed information of the call.

  • Page 38: Contacts

    3�2 Contacts���������������������������������������������� Contacts enables quick and easy access to the people you want to reach. You can view and create contacts on your phone. 3�2�1 Consult your Contacts Touch Contacts from the Home screen. Touch to select Touch to open accounts.
  • Page 39 3�2�2 Adding a contact Touch to create a new contact. You are required to enter the contact's name and other contact information. By scrolling up and down on the screen, you can move from one field to another easily. Touch to save Touch to select a picture for the contact.
  • Page 40 3�2�3 Editing your contacts To edit contact information, touch . When finished, touch SAVE. Change a contact’s default phone number The default phone number (the number which has priority when making a call or sending a message) will always be displayed under the contact name. To change the default phone number, touch and hold the number you want to set as the default number from the contact's details screen, then select Set default.
  • Page 41 3�2�4 Communicating with your contacts From the contact list, you can communicate with your contacts by making a call or exchanging messages. Touch a contact to open Quick Contact for Android, then you can touch the number to make a phone call or to send a message.
  • Page 42 3�2�5 Contacts importing, exporting, and sharing From the Contacts screen, touch to open the options menu, touch Settings > Import/Export, then select to import/export contacts from/to your SIM card, phone, micro SD card, etc. Share a single contact or multiple contacts with others by sending the contact's vCard to them via Bluetooth, Gmail, etc.

  • Page 43: Messages

    Messages �������������������������� You can create, edit, and receive SMS and MMS with this phone. To access this feature, touch Messages from the Home screen. 4�1 Write message On the message list screen, touch the new message icon to write text/multimedia messages. Touch to search in all messages.
  • Page 44 Sending a text message Enter the mobile phone number of the recipient in the To bar or select a contact, then touch the Text message bar to type the text of the message. When finished, touch to send the text message. An SMS of more than 160 characters will be split and sent as multiple SMS.

  • Page 45: Manage Messages

    • Touch to take a photo/video or attach a photo/ video you have taken. • When finished, touch to send the multimedia message. 4�2 Manage messages When receiving a message, an icon will appear on the status bar as notification. Drag down the status bar to open the Notification panel, touch the new message to open and read it.

  • Page 46: Adjust Message Settings

    4�3 Adjust message settings You can adjust a set of message settings. From the Messaging application screen, touch and then Settings. • Notifications Mark the checkbox to display message notifications in the status bar. • Hear outgoing message sounds Touch to enable this function. • Your current country Touch to set the country.

  • Page 47: Camera

    Camera ������������������������������ Your mobile phone is equipped with a camera and a camcorder for taking photos and shooting videos. Before using the camera or camcorder, please be sure to remove the protective lens cover before use to avoid it affecting your picture quality. To access this function, touch Camera from the Home screen.
  • Page 48 To take a picture The screen acts as the viewfinder. First position the object or landscape in the viewfinder, touch to take the picture which will be automatically saved, touch and hold to take burst shots. To take a video Touch VIDEO to change the camera mode to video, then touch to start video recording.
  • Page 49 Modes in framing mode • MORE Touch to access more modes. These modes can be moved to the main screen by touching • AUTO Auto is the default mode for Camera. • VIDEO Touch to access video mode. • PORTRAIT Touch to create a depth of field effect.
  • Page 50 Settings Touch to adjust several settings in framing mode. • Photo size Touch to select photo size. • Face Beauty Touch to turn on/off. When activated, touch adjust skin smoothing and enhance coloring effects in portraits. • Video quality Touch to select video progressive scan output and definition.
  • Page 51 • Mirror camera Touch to turn on/off. It allows you to save selfies as previewed, save selfies as they appear in the preview without flipping them. • Reset settings Touch to reset settings to default.

  • Page 52: Gmail

    Gmail ��������������������������������� As Google's web-based email service, Gmail is configured when you first set up your phone. Gmail on your phone can be automatically synchronized with your Gmail account on the web. Unlike other types of email accounts, each message and its replies in Gmail are grouped in your inbox as a single conversation;...
  • Page 53 • If you do not want to send or save the mail, you can touch to discard. To add a signature to emails, touch the icon from the inbox screen and then touch Settings, choose an account, then touch Mobile Signature. To receive and read your emails When a new email arrives, you will be notified by a ringtone or vibration, and...
  • Page 54 • Reply all Touch and select “Reply all” to send message to all people in a mail loop. • Forward Touch and select “Forward” to forward the received mail to other people. • Add star Touch to add star. • Print Touch and select "Print"...
  • Page 55 Touch to mark an email message as read or unread. Touch to show additional options: • Move to Touch to move the email to other labels. • Change labels Touch to change the label of the email message or conversation. • Mark important To Mark the email as important or not important.
  • Page 56 General settings • Default notification action Touch to set the default notification action when touched as Archive or Delete. • Conversation view Mark the checkbox to enable group emails in the same conversation together for IMAP, POP3, and Exchange accounts. • Swipe actions Touch to select the swipe actions to archive in conversation list.
  • Page 57 • Auto-advance Touch to select which screen to show after you delete or archive a conversation. • Confirm before deleting Mark the checkbox and you will need to confirm before deleting emails. • Confirm before archiving Mark the checkbox and you will need to confirm before archiving emails.
  • Page 58 • Notifications Select to activate notification when a new email arrives. • Inbox notifications Touch to set Play sound, Vibrate and Notify once when each new message arrives. • Mobile Signature To add a signature text to the end of each mail you send.
  • Page 59 • Images Touch to set always show image or ask before showing.

  • Page 60: Calendar & Alarm Clock

    Calendar & Alarm clock �������� 7�1 Calendar ������������������������������������������� Use Calendar to keep track of important meetings, appointments, etc. To access this function, swipe up on the Home screen, then touch Calendar. 7�1�1 Multimode view You can display the Calendar in daily, weekly, monthly, or agenda view.
  • Page 61 • When finished, touch Save from the top of the screen. To quickly create an event from Day, Week view screen, touch an empty spot or an event to open the event details screen of the time you have previously selected. 7�1�3 Event reminder If a reminder is set for an event, the upcoming event...

  • Page 62: Clock

    7�2 Clock �������������������������������������������������� Your mobile phone has a built-in clock. To view the current time, swipe up the Home screen, then touch Clock, or tap time on the Home screen to access it. 7�2�1 Alarm From the Clock screen, touch Alarm to enter. • Turn on to enable the alarm.
  • Page 63 7�2�3 Timer From the Clock screen, touch Timer to enter. • Set the time. • Touch to start the countdown. • Touch to pause. • Touch to reset.
  • Page 64 7�2�4 Stopwatch From the Clock screen, touch Stopwatch to enter. • Touch to start the Stopwatch. • Touch to show a list of records according to the updated time. • Touch to pause. • Touch to reset. • Touch to share. 7�2�5 Adjust Clock settings Touch...

  • Page 65: Getting Connected

    Getting connected ����������������� To connect to the internet with this phone, you can use 4G network or Wi-Fi, whichever is more convenient. 8�1 Connecting to the Internet 8�1�1 The first time you turn on your phone with network signal, it will automatically configure your network service: 4G.
  • Page 66 To turn Wi-Fi on and connect to a wireless network • Swipe up on the Home screen, then touch Settings > Wi-Fi. • Touch the switch to turn Wi-Fi on or off • Once Wi-Fi is turned on, detected Wi-Fi networks are listed.
  • Page 67 To add a Wi-Fi network When Wi-Fi is on, you may add new Wi-Fi networks according to your preference. • Swipe up on the Home screen and touch Settings > Wi-Fi > Add network. • Enter the name of the network and any required network information.

  • Page 68: Connecting To Bluetooth Devices

    • Touch Device name and Rename this device. • Enter a name, and touch RENAME to confirm. You are recommended to use TCL Bluetooth headsets, which have been tested and proved compatible with this phone. You can go to tcl.com/us for more information about TCL Bluetooth headsets.
  • Page 69 To show received files • Swipe up on the Home screen. • Touch Settings > Bluetooth. • Touch Received files to view your transfer history. To pair/connect your phone with a Bluetooth device To exchange data with another device, you need to turn Bluetooth on and pair your phone with the Bluetooth device with which you want to exchange data.

  • Page 70: Connecting To A Computer

    8�3 Connecting to a computer With the USB cable, you can transfer media files and other files between your microSD card/internal storage and the computer. To connect/disconnect your phone to the computer: To connect: • Use the USB cable to connect the phone to a USB port on your computer.

  • Page 71: Sharing Your Phone's Mobile Data Connection

    8�4 Sharing your phone's mobile data connection You can share your phone's mobile data connection with a single computer via USB cable (USB tethering) or with up to eight devices at once by turning your phone into a portable Wi-Fi hotspot. The functions below may incur additional network charges from your network carrier.

  • Page 72: Connecting To Virtual Private Networks

    To rename or secure your portable hotspot When a Portable Wi-Fi hotspot is activated, you can change the name of your phone's Wi-Fi network (SSID) and secure its Wi-Fi network. • Touch Settings > Connections > Hotspot & tethering� • Touch Mobile hotspot to change the network SSID or set your network security.
  • Page 73 • In the screen that opens, follow the instructions from your network administrator to configure each component of the VPN settings. • Touch SAVE. The VPN is added to the list on the VPN settings screen. To connect/disconnect to a VPN To connect to a VPN: • Swipe up on the Home screen.
  • Page 74 To delete: • Touch next to the VPN • Touch FORGET to delete...

  • Page 75: Google Applications

    Google applications ����������� Google apps are preinstalled on your phone to improve work efficiency and help you enjoy life. This manual briefly introduces the apps. For detailed features and user guides, refer to related websites or the introduction provided in the apps. You are recommended to register with a Google Account to enjoy all of the functions.

  • Page 76: Chrome

    9�2 Chrome Using the Chrome browser, you can enjoy surfing the Web. Your bookmarks, browsing history, and settings across all devices with the browser installed can be synchronized with your Google Account. To get onto the Web, go to the Home screen and touch the Chrome icon in the Favorites tray.

  • Page 77: Photos

    9�5 Photos Google Photos stores and backs up your photos and videos. It also automatically analyses photos and organizes them into groups, so that you can quickly locate the photo you need. 9�6 YT Music A music streaming service and online music locker operated by Google.

  • Page 78: Files

    9�8 Files Files displays all data stored on the phone, including both external SD card and internal storage, such as applications, media files downloaded from Google Play Store, YouTube or other locations; Videos, pictures or audios you have captured; other data transferred via Bluetooth, USB cable, etc.

  • Page 79: Settings

    Settings ������������������������ To access this function, swipe up on the Home screen and then tap Settings You can also swipe down from the notification panel and 10�1 Wi-Fi Using Wi-Fi, you can now surf the Internet without using your SIM card whenever you are in the range of a wireless network.

  • Page 80: Mobile Network

    10�3 Mobile network • Data roaming If you don’t need to transmit data on other provider’s mobile networks, unmark the checkbox to avoid incurring significant roaming charges. • Access Point Names You can select your preferred network with this menu. 10�4 Connections 10�4�1 Airplane mode...
  • Page 81 10�4�3 Data usage Tap to view settings related to your data usage. Mark the checkbox to set cellular data limit. Your cellular data connection will be disabled when the specified limit is reached. You can also choose a data usage cycle to view the statistics and related applications of used data by your phone.
  • Page 82 10�4�6 USB connection With a USB cable, you can charge your device, transfer files or photos (PTP) between your phone and a computer. To connect your phone to the computer • Use the USB cable that came with your phone to connect the phone to a USB port on your computer.

  • Page 83: Display

    10�4�10 Android Auto Use apps on your car screen. 10�5 Display In this menu, you can adjust your dark mode, status bar, font size, etc. To rotate screen contents when device is rotated, tap Auto-rotate screen. 10�6 Sound & vibration Tap to adjust call and notification ringtones, music, and other audio settings.

  • Page 84: Advanced Features

    10�9 Advanced features With this menu, you can set Smart App Recommend, Screen Recorder, etc. 10�10 Smart Manager Smart Manager ensures your phone is operating in top form by automatically scanning and optimizing data usage to preserve battery levels, manage storage and protect against security threats.

  • Page 85: Location

    NOTE: you need to set a pattern, PIN, or password before using Face unlock. • Smart Lock Smart Lock keeps your device unlocked when it's safe with you and locked when it detects that it's been put down. • Others You can also set Device admin apps, Encryption &...

  • Page 86: Safety & Emergency

    10�14 Safety & emergency Access Settings > Safety & emergency > OPEN EMERGENCY INFORMATION medical information and emergency contacts. Adding medical information and emergency contacts can help first responders in an emergency. Anyone can read this information from your lock screen and dial your contacts by tapping their names, without unlocking your phone.

  • Page 87: Accounts

    10�17 Accounts Tap to add, remove, and manage your email and other supported accounts. You can also use these settings to control how and whether all applications send, receive, and synchronize data on their own schedules, and whether all applications can synchronize user data automatically.

  • Page 88: Accessibility

    10�20 Accessibility Use the Accessibility settings to configure any accessibility plug-ins you have installed on your phone. 10�21 System • About phone View basic information for your phone such as model name, CPU, camera, Storage, etc. You can also check legal information, build number, status and other specs.
  • Page 89 • Backup Turn on to back up your phone’s settings and other application data to Google servers. If you replace your phone, the settings and data you’ve backed up will be restored onto the new phone when you sign in with your Google Account.

  • Page 90: Making The Most Of Your Phone

    Making the most of your phone ���������������������������������� 11�1 FOTA Upgrade Using the FOTA Upgrade tool you can update your phone's software. To access System update, please Swipe up on the Home screen, then go to Settings > System > System Update. Touch CHECK FOR UPDATES, and the phone will search for the latest software.

  • Page 91: Troubleshooting

    Troubleshooting Before contacting the service centre, here are some instructions to help you troubleshoot your device: • For optimal operation, fully charge the battery. • To improve the phone’s performance, remove unnecessary files or apps on your phone. • Update your phone's software via Settings > System > System Update.
  • Page 92 • When the phone falls into a loop during power on animation and the user interface can't be accessed, press and hold the Power key to reset. This eliminates any abnormal OS booting issues caused by third party applications. • If neither method is effective, reset the phone by pressing the Power key and the Volume up key at the same time.
  • Page 93 • If it still doesn't work, reset the phone or update software. My phone can't charge properly • Make sure that you are using the TCL charger that comes with the phone. • Make sure that your battery is not completely discharged;...
  • Page 94 My phone can't connect to the internet • Make sure that the internet access service of your SIM card is available. • Check your phone's internet connection settings. • Make sure that you are in a place with network coverage. • Try connecting at a later time or another location.
  • Page 95 • Check your subscription status with your operator (credit, SIM card valid, etc.). • Make sure that you have not barred outgoing calls. • Make sure that your phone is not in aeroplane mode. My phone can't receive incoming calls • Make sure that your phone is switched on and connected to a network (check for overloaded or unavailable network).
  • Page 96 I can't use the features described in the manual • Check with your operator to make sure that your subscription includes this service. • Make sure that this feature doesn't require a TCL accessory. When I select a number from my contacts, the number can't be dialled • Make sure that you have correctly recorded the...
  • Page 97 I can't access my voicemail • Make sure that your operator’s voicemail number is correctly entered in "Voicemail number". • Try later if the network is busy. I can't send and receive MMS • Check your phone storage as it might be full. • Contact your network operator to check service availability and MMS parameters.
  • Page 98 I can't download new files • Make sure that there is sufficient phone storage space for your download. • Select the microSD card as the location to store downloaded files. • Check your subscription status with your operator. The phone can't be detected by others via Bluetooth • Make sure that Bluetooth is turned on and your phone is visible to other users.
  • Page 99 The phone becomes warm following prolonged calls, game playing, internet surfing or running other complex applications • This heating is a normal consequence of the CPU handling excessive data. Ending the above actions will make your phone return to normal temperature. After a factory data reset is performed, I can't use my phone without entering Google account credentials • After a reset is performed, you must enter the...
  • Page 100 No action after touching the touch screen • Check whether there is any damage to the screen. If yes, please back up your data and take your device and proof of purchase to our repair centre to get more professional technical assistance. • If the issue occurs while using a third-party app, make sure the app is compatible with your device and Android version.
  • Page 101 Cannot turn on camera flash mode • Charge your device until the battery level is at least 30%. Camera flash cannot be used when the battery is running low. • Clear the cache of the 'Camera' app. • To clear an app's cache: go to the main menu -> select "Settings"...

  • Page 102: Specifications

    Specifications Processor: MTK 6761V_CA Platform: Android 12 Memory: 32GB ROM + 3GB RAM Dimensions (LxWxT): 146.2 x 71.7 x 10.05 mm Weight: 170 g Display: 5.5 Network: 2G-GSM:850/900/1800/1900 3G-WCDMA:B2/B4/B5, 4G-FDD LTE:B2/B4/B5/B12/B13/B25/B26/B66/ B71, 4G-TDD LTE:B41(HPUE) GPS: GPS Connectivity: • Bluetooth BT5.0 • Wi-Fi 802.11 b/g/n • 3.5mm audio jack • Micro USB Cable...
  • Page 103 Camera: • Front camera: 2M FF • Rear camera: 5M FF Audio supported formats: AAC LC, HE-AACv1(AAC+), HE-AACv2(enhanced AAC+), AAC ELD(enhanced low delay AAC), AMR- NB, AMR-WB, FLAC, MIDI, MP3, Opus, PCM/WAVE, Vorbis Battery Capacity: 3000 mAh Expansion Slot: microSD™ memory card Up to 512GB Note: Specifications are subject to change without prior notice.

  • Page 104: Safety And Use

    Safety and use ������������������������������� You are recommended to carefully read this chapter before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein. TRAFFIC SAFETY Given that studies show that using a phone while driving a vehicle constitutes a real risk, even when a...
  • Page 105 • Do not drop, throw, or bend your phone. • Use only batteries, battery chargers, and accessories which are recommended by TCL Communication Ltd. and its affiliates and are compatible with your phone model. TCL Communication Ltd. and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries.
  • Page 106 • Remember to make backup copies or keep a written record of all important information stored on your phone. • Some people may suffer epileptic seizures or blackouts when exposed to flashing lights or when playing video games. These seizures or blackouts may occur even if a person never had a previous seizure or blackout.
  • Page 107 PRIVACY Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your phone regarding taking photographs and recording sounds with your phone. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other people or any of their personal attributes, and reproduce or distribute them,...
  • Page 108 Phone and battery as a unibody device must be disposed of in accordance with locally applicable environmental regulations. This symbol on your phone, the battery, and the accessories means that these products must be taken to collection points at the end of their life: • M unicipal waste disposal centres with specific bins for these items of equipment;...
  • Page 109 CAUTION: RISK OF EXPLOSION IF BATTERY IS PUNCTURED OR REPLACED BY AN INCORRECT TYPE. CHARGERS Home A.C./ Travel chargers will operate within the temperature range of: 0°C (32°F) to 40°C (104°F). The chargers designed for your phone meet the standard for safety of information technology equipment and office equipment use.

  • Page 110: Radio Waves

    Radio waves ����������������������������������� THIS PHONE MEETS GOVERNMENT’S REQUIREMENTS FOR EXPOSURE TO RADIO WAVES. Your phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy. These limits are part of comprehensive guidelines and permitted levels of RF energy for the general population.
  • Page 111 This device is complied with SAR in ANSI/IEEE C95.1- 1992 and has been tested in accordance with the measurement methods and procedures specified in IEEE1528. The FCC has granted an Equipment Authorization for this model phone with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines.
  • Page 112 For body-worn operation, the phone meets FCC RF exposure guidelines provided that it is used with a non- metallic accessory with the handset at least 15 mm from the body. Use of other accessories may not ensure compliance with FCC RF exposure guidelines. Additional information on SAR can be found on the Cellular Telecommunications &...
  • Page 113 Note: This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful...
  • Page 114 This phone complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference; • This device must accept any interference received, including interference that may cause undesired operation.
  • Page 115 Note that any data shared with TCL Communication Ltd. is stored in accordance with applicable data protection legislation. For these purposes TCL Communication Ltd.
  • Page 116 • The technical possibilities available; • The costs for implementing the measures; • The risks involved with the processing of the personal data, and; • The sensitivity of the personal data processed. You can access, review, and edit your personal information at any time by logging into your user account, visiting your user profile or by contacting us directly.

  • Page 117: Licenses

    SD-3C, LLC. The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by TCL Communication Ltd. and its affiliates is under licence. Other trademarks and trade names are those of their respective owners.
  • Page 118 We will provide you with a complete copy of the corresponding source codes upon request within a period of three years from the distribution of the product by TCL Communication Ltd. You may download the source codes from https:/ / sourceforge.net/projects/tcl-mobile/files/.
  • Page 119 The wireless telephone industry has developed ratings to assist hearing device users in finding wireless devices that may be compatible with their hearing devices. Not all wireless devices have been rated. Wireless devices that are rated will have the rating displayed on the box together with other relevant approval markings.
  • Page 120 Hearing aid compatibility rating for this smartphone: M4/T3 How the ratings work M-Ratings: Wireless devices rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than wireless devices that are not labeled. M4 is the better or higher of the two ratings.

  • Page 121: General Information

    General information ��������������������� • Internet address: www.tcl.com • Manufacturer: TCL Communication Ltd. • Address: 5/F, Building 22E, 22 Science Park East Avenue, Hong Kong Science Park, Shatin, NT, Hong Kong • Electronic labeling path: Touch Settings >...
  • Page 122 TCL Communication Ltd. shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall be borne by the service provider exclusively.

  • Page 123: Electronic Information

    USA and Canada websites at https:/ /www.tcl.com/us/ en/mobile/warranty WARNING Cancer and Reproductive Harm www.P65Warnings.ca.gov Electronic Information ����������������� For more information on Electronic Recycling: 1) Visit TCL Electronic Recycling Program website at https:/ /www.tcl.com/us/en/mobile/accessibility- compliance/tcl-mobile-electronic-recycling- program.html, or 2) Call TCL USA Customer Support at 1-855-224-4228.
  • Page 124 Battery Recycling (USA & Canada): TCL partners with Call2Recycle® to offer a safe and convenient battery recycling program. For more information on our Battery Recycling Program, please visit the USA and Canada website at https:/ /www. tcl.com/us/en/mobile/accessibility-compliance/tcl- mobile-battery-recycling-program.html TCL Communication Ltd. reserves...

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