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GENESIS SERVICE VALET PROGRAM TERMS AND CONDITIONS
COMPLIMENTARY LOANER VEHICLE
We come to you and provide you with alternative transportation. While your vehicle
is being serviced under this program, qualified drivers will be provided a courtesy
replacement Genesis brand vehicle at no additional cost. You must be at least 25
years of age (in most states) with a valid driver's license to drive a loaner vehicle.
Please provide your Service Advocate with the following information:
• Insurance company name, policy number, and expiration date
• Driver ' s license number, state, expiration and birth date
• Credit card number and expiration date
(standard requirement for rental car use)
• The above information for any additional drivers
COMPLIMENTARY MAINTENANCE COVERAGE
Vehicle Eligibility
For original retail owners of the Genesis vehicle, all normal factory-recommended
scheduled maintenance is covered for the first 3 years or 36,000 miles, whichever
comes first. The Service Valet Program is applicable to all Genesis specified model
vehicles purchased in the United States from authorized Genesis retailers for the first
3 years or 36,000 miles. The program is not in effect outside of the United States.
• Vehicle coverage begins on the date of first retail sale. Fleet vehicles are
excluded from this program.
• If the vehicle becomes damaged (such as by accident, fire, act of nature, etc.)
and is subsequently titled salvaged, flooded, or reconstructed, it is no longer
eligible for the benefits of the Genesis Electrified GV70 complimentary
maintenance Program.
Guidelines for Scheduling Maintenance
The Service Valet Program covers factory-recommended scheduled maintenance
for the first 3 years or 36,000 miles, whichever comes first. Covered maintenance
costs include all labor and parts necessary to complete the factory recommended
service. Having your vehicle serviced at the specified time/mile intervals is critical in
maintaining long-term durability. Failure to have your vehicle serviced at the
specified interval may invalidate the warranty under certain circumstances.
If for any reason a service is missed, the authorized Genesis retailer will perform the
next or missed major service.
Some owners may wish to have their oil changed more frequently and follow severe
factory recommended service intervals. The customer must pay for any additional
services performed on the vehicle. Service procedures not specifically referenced
in the Genesis Customer Care Quick Reference Guide must be preauthorized by a
Genesis Aftersales Market Manager or a Market Manager.
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I Quick Reference Guide
Exclusions from Coverage
The following items, without limitations, are not covered :
• State inspections
• Wear and tear of soft trim, including seats, carpets, door casings, wood
veneer, headliner, and all chrome trim
• Severe maintenance performed at recommended service intervals
• Wear and tear or damage to exterior body panels, trim, and glass
• Damage due to poor fuel quality, misuse, abuse, neglect, fire, accident, flood,
or installation of unapproved parts and accessories
• Vehicles used in competitive events
• Vehicles with an unreadable/tampered VIN, or where true mileage cannot be
determined
• Repairs and maintenance not performed at an Authorized retailer of Genesis.
• Repairs covered under the New Vehicle Limited Warranty
• Required maintenance and covered wear parts replacement on United States
specification vehicles operating outside the United States
Transfer of Coverage
The described coverage only applies to the original retail purchaser or original
lessee of a Genesis Brand vehicle. The coverage is not transferable to subsequent
owners, with the exception of immediate family members. Immediate family
members include the following:
• Spouses or registered domestic partners
• Parents
• Children or stepchildren
Dealerships will verify that the owner/customer is the original owner/lessee. Certain
limitations and exclusions apply to this program. Please refer to your
New Vehicle Limited Warranty guide for warranty details.
Guest
GENESIS ELECTRIFIED GV70
Date
Quick Reference Guide I
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