Video Problems; Getting More Information - HP G5 User Manual

Table 4-2 Audio problems, causes, and solutions (continued)
Problem
A microphone connected to the docking
station does not work.
A connected home entertainment system
does not have audio.

Video problems

Table 4-3 Video problems, causes, and solutions
Problem
A video does not display.
Fonts and other characters on the external
monitor appear large.
The graphics application does not detect
the external monitor.
The external monitor cannot be set as the
primary monitor when using some Intel
graphics applications.
The computer monitor does not work.

Getting more information

For comprehensive information about the docking station, as well as governmental agency and safety
●
information about the use of the docking station, access HP Help and Support.
The HP website (http://www.hp.com) provides product news and software updates.
●
20 Chapter 4 Troubleshooting
Possible cause
the docking station is not the default audio
device.
A microphone is connected to the docking
station, but the docking station is not the
default audio device.
Audio is not connected properly.
Possible cause
The drivers are not installed.
The external monitor screen resolution is
higher than the maximum limit of 5120 ×
2880.
Some graphics applications do not detect
external monitors connected to the
docking station.
Older Intel graphics applications do not
support setting the external monitor as
the primary monitor.
The external monitor has been
disconnected from the docking station
before the docking station was
disconnected from the computer.
Solution
Set the docking station as the default
audio device in the computer settings, or
connect the microphone to the computer.
Be sure that the docking station is properly
connected to the home entertainment
system.
Solution
Install the drivers. See Setting up the
software on page 8.
Set the screen resolution equal to or lower
than the maximum limit.
Configure the external monitor. See
Configuring an external monitor
on page 10.
Download the latest Intel drivers from
http://www.hp.com/support.
Disconnect the docking station from the
computer, and then disconnect the
external monitor from the docking station.