Troubleshooting
To view frequently asked questions about your device,
see the product support pages at www.nokia.com/
support.
Q: What is my password for the lock, PIN, or PUK
codes?
A: The default lock code is 12345. If you forget the lock
code, contact your device dealer. If you forget a PIN or
PUK code, or if you have not received such a code,
contact your network service provider. For information
about passwords, contact your access point provider,
for example, a commercial internet service provider
(ISP) or network service provider.
Q: How do I close an application that is not
responding?
A: Press and hold the menu key, select
Show open
apps., and navigate to the application
with the menu key. Press and hold the menu key, and
select Exit.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are
clean.
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Q: Why do missing, discoloured, or bright dots
appear on the screen every time I switch on my
device?
A: This is a characteristic of this type of display. Some
displays may contain pixels or dots that remain on or
off. This is normal, not a fault.
Q: Why can't my Nokia device establish a GPS
connection?
A: Establishing a GPS connection may take from a
couple of seconds to several minutes. Establishing a
GPS connection in a vehicle may take longer. If you are
indoors, go outdoors to receive a better signal. If you
are outdoors, move to a more open space. Ensure that
your hand does not cover the GPS antenna of your
device. If the weather conditions are bad, the signal
Options
>
strength may be affected. Some vehicles have tinted
(athermic) windows, which may block the satellite
signals.
Q: Why can't I find my friend's device while
using Bluetooth connectivity?
A: Check that both devices are compatible, have
activated Bluetooth connectivity, and are not in hidden
mode. Check also that the distance between the two