Troubleshooting; Error Messages - Nokia E66 User Manual

Troubleshooting

This chapter may help if you have problems using Mail for
Exchange.

Error messages

While using Mail for Exchange, you might see some of
these error messages:
• Invalid user name or password. Correct the username
and/or password field in the Credentials screen of your
profile.
• Unsupported software in Exchange in server. Contact
your Microsoft Exchange server system administrator
to upgrade the version of Mail for Exchange on the
Exchange server.
• Error in communication. Try again later.
• Unable to open database. Try again later.
• Unable to synchronize with server. Try again later.
• Mail for Exchange client is busy. Try again later.
• Error in Exchange server. Try again later.
• Exchange server is not responding. Try again later.
• System error. Try again later.
• Invalid host address. Correct the Exchange server
information in the Connection tab of your profile.
• Operation not possible in off-line mode. Try again
after you have turned your device online.
• Server does not support secure connection. Change
the Secure Connection setting on the Connection tab
of your profile to No.
• Exchange server user account is full. Free space in
your account on the server (typically by deleting email
messages) to be able to synchronize.
• Synchronization cancelled by user. You have
interrupted a synchronization. Start the
synchronization again later.
• Mandatory server policy failed, access refused.
Contact your Microsoft Exchange server system
administrator.
• Account disabled, access refused. Contact your
Microsoft Exchange server system administrator.
• Unable to implement mandatory server policy,
access refused. Contact your Microsoft Exchange
server system administrator.
• Account disabled by server administrator, access
refused. Contact your Microsoft Exchange server
system administrator.
• No profile exists. Create a profile.
• Automatic sync requires you to store username and
password. Edit the Credentials tab of your profile to
include your username and password.
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