Nokia E61 User Manual
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Nokia E61 User Manual

Wireless enterprise messaging system
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Good Mobile
Messaging
™
Wireless Enterprise Messaging System
User's Guide
Version 4.9 Beta

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Summary of Contents for Nokia E61

  • Page 1: Good Mobile Messaging

    Good Mobile Messaging ™ Wireless Enterprise Messaging System User’s Guide Version 4.9 Beta...
  • Page 2 User’s Guide (Last revised: 04/12/06) Documentation complies with client software beta version 4.9 Copyright, trademark and patent information. ©Good Technology, Inc. 2001-2006. All rights reserved. All use subject to license terms posted at www.good.com/legaldocs. Good, Good Technology, the Good logo, GoodInfo, GoodAccess, GoodControl, Good Messaging Forms, Good Messaging and powered by Good are trademarks of Good Technology, Inc.
  • Page 3 form by sending an email to support@good.com. Copyright ©1996-1999 Corporation for National Research Initiatives; All Rights Reserved. Copyright (c) 1995-2000 by the Hypersonic SQL Group. All rights reserved. Copyright (c) 2001-2002, The HSQL Development Group. All rights reserved. Copyright 2002 (C) Nathaniel G. Auvil. All Rights Reserved.
  • Page 4 Good Technology, Inc. 4250 Burton Drive Santa Clara, CA, 95054 Tel. (408) 327-6000 Fax (408) 327-6001 www.good.com Be Good. Be Safe. Please do not use while driving or engaged in any other activity that requires your full attention. User’s Guide Proprietary and Confidential –...

  • Page 5: Table Of Contents

    Using Good Messaging 19 Palm OS Handhelds 19 Windows Mobile Pocket PC Handhelds 22 Windows Mobile Smartphones 23 Symbian OS, Nokia Series 60 Handhelds 26 Turning the Handheld On and Off 28 The Handheld Battery 29 Extending Battery Life 29...
  • Page 6 Working Offline 35 Activating Data Transmission 35 Interaction with Wi-Fi 35 Resetting Your Handheld 36 Restoring the Good Messaging Applications 36 Entering Text 37 Entering Text on a Windows Mobile Smartphone 37 Cutting, Copying, and Pasting Text 39 Changing Dates and Times 39 Getting Help 40 Using Good Messaging Email Creating Email Messages 41...
  • Page 7 Additional Applications Contacts 62 Understanding the Company History Folder 63 Viewing Contacts 64 Finding Contacts 64 Editing Contacts 65 Deleting Contacts 65 Adding Contacts 66 Adding and Deleting Shared Folders 67 Setting Contact Options 68 Using Contacts with Other Applications 69 Calendar 70 Viewing Appointments 71 Adding New Appointments or Meetings 71...
  • Page 8 Keyboard Command Reference Shortcuts for Palm OS Handhelds 99 Shortcuts for Windows Mobile Pocket PC Handhelds 100 Shortcuts on Windows Mobile Smartphones 101 Shortcuts on Symbian OS, Nokia Series 60 Handhelds 102 Wireless Setup Memory Requirements 104 Procedure Overview 106...

  • Page 9: Overview

    Good Messaging on Windows Mobile, Smartphone Good Messaging on Symbian OS, Nokia Series 60 User’s Guide Proprietary and Confidential – Beta Use and Disclosure Governed by Good Technology, Inc. NDA Good Messaging on Windows...

  • Page 10: About Good Messaging

    • Windows Mobile 2003 and 5.0 Pocket PC and Smartphone handhelds (including Treo 700w) • Symbian OS Nokia Series 60 handhelds. Good Messaging is fully compatible with the Microsoft® Outlook® and Lotus® Notes® environment. Proprietary and Confidential – Beta Use and Disclosure Governed by Good Technology, Inc. NDA...
  • Page 11 The following are some of the key features and benefits of Good Messaging: • Wireless corporate email and data—Extends all the capabilities of Microsoft Outlook or Lotus Notes and data access to a wireless handheld, including email, attachments, calendar, contacts, public folders, notes, journal, to do items, and tasks.

  • Page 12: System Overview

    Overview • Zero desktop install option—Eliminates the need for desktop deployment, dramatically lowering the cost and time required to deploy and maintain a fleet of users. No cradle-based or cable- based synchronization is required. • Multi-handheld and multi-network—Enables handheld and network choices for the future.

  • Page 13: How Good Messaging Changes Your Handheld

    How Good Messaging Changes Your Handheld Your handheld guide describes your handheld before it has been set up for use with Good Messaging software. In most cases, the guide remains accurate after the handheld has been set up. The following sections describe how Good Messaging may change your handheld’s behavior.
  • Page 14 • When the Caller ID and Speed Dial features link to your contacts, the Good Messaging Contacts application is used. Symbian OS, Nokia Series 60 Handhelds • Access to the Good Messaging applications is added to the Active Standby screen.

  • Page 15: About Good Messaging Applications

    • SMS (text) or MMS (multimedia) messages can be accessed through the Messaging menu and you can send an SMS message from within Good Messaging Contacts. • If your handheld guide describes email, calendar, contact, and task applications, these applications are still available, but you’ll use this guide instead for the Good Messaging versions.

  • Page 16: For More Information

    Overview All personal contacts are synchronized. Personal contacts are those stored in the Contacts folder or Address Book in your account (the ones that you see when you click the Contacts folder in Outlook or Lotus Notes). Your IT administrator determines which public contacts are available to you.

  • Page 17: Getting Started

    2 Getting Started This chapter gives a basic introduction to using your handheld with Good Messaging. For information about installing Good Messaging, refer to “Wireless Setup” on page 103 or to the Good Messaging Easy Setup Card. Using Good Messaging In general, Good Messaging works the same on all handhelds.
  • Page 18 Getting Started The Home screen includes an icon bar you can use to open Good Messaging applications. To open the Good Today screen, press the Home key or select the Good icon on the Palm home screen. Select an icon on the icon bar to open Good Messaging applications.
  • Page 19 If you prefer, you can change the Today screen to show a quick launcher instead of the icon bar. To hide (or show) the quick launcher, press Menu and choose Quick Launcher from the Options menu. To open a Good Messaging application, select an application icon on the Today screen.

  • Page 20: Windows Mobile Pocket Pc Handhelds

    Getting Started • Holding down the Sun key for a few seconds will activate the keyboard lock. • Press the Home key to use Palm applications (return to Palm home). If you select the Side key: • Holding down the Side key for a few seconds will open the Good Today screen.

  • Page 21: Windows Mobile Smartphones

    To use other applications (non-Good) on your handheld, use the Start menu from the Home screen. Launcher Compose Calendar Email Contacts Select GoodLink from the Start menu, or select the Good icon on the Home screen. Windows Mobile Smartphones You use the five-way navigation pad on your phone to move around the screen.
  • Page 22 Getting Started Launcher Compose Email Calendar Select GoodLink from the Start menu, or select the Good icon on the Home screen. You use the two soft keys located directly below the screen to select a menu. The menus change depending upon the application. On many screens, the right soft key is Menu.

  • Page 23: Your Smartphone

    item. The following table describes the main ways to navigate using your Smartphone. Item Description Five-way Use the five-way navigation pad on your phone to Navigation pad move around the screen. You can move up, down, left, or right. Action (center) Use to select a highlighted item.

  • Page 24: Symbian Os, Nokia Series 60 Handhelds

    Applications screen. Active Standby and Standby Modes Nokia Series 60 handhelds have two types of standby modes: Active Standy and Standby. If you turn on the handheld and see a bar of icons, like in the screen below, the handheld is in Active Standby mode.
  • Page 25 While in Active Standby mode, select the Good logo to access the Good Launcher The following table describes the key navigation methods: Item Five-way Navigation Joystick Selection (center of five- way navigation joystick) Right Soft Key Left Soft Key User’s Guide Proprietary and Confidential –...

  • Page 26: Turning The Handheld On And Off

    Getting Started Item Options Menu Applications Email End (red) Call (green) Up arrow (from Idle screen) Down arrow (from Idle screen) Right arrow (from Idle screen) Left Arrow (from Idle screen) Getting Help Turning the Handheld On and Off To turn your handheld on or off, press and hold the Power key. Holding down the key turns off the radio only on Windows Mobile and Palm OS handhelds.

  • Page 27: The Handheld Battery

    Power key quickly to display a list of options to turn off your phone, set the key or device lock, set the profile type, and set other options. The Handheld Battery Keep your handheld’s battery charged. Refer to your handheld user’s guide for detailed information on battery maintenance and performance (for example, to find how much battery charge is necessary for the radio to remain operational).

  • Page 28: Good Messaging And The Handheld Radio

    Getting Started Good Messaging and the Handheld Radio The handheld’s radio connects your handheld to the wireless network, enables you to send and receive email, and synchronizes your applications. You can use your handheld without the radio (for example, when you’re on an airplane), but the radio must be turned on to synchronize.
  • Page 29 Data transmission off. Use Send/Receive now to activate. Battery too weak for radio use. Windows Mobile Smartphone Indicators The following indicators appear on Windows Mobile Smartphone handhelds:. Data call active. Connection arrows. Indicates the handheld is connected to the network. Connection problems/radio off.
  • Page 30 Symbian OS, Nokia Series 60 Indicators The following indicators appear on Symbian OS, Nokia Series 60 handhelds: Signal bars. Indicates signal strength. The more bars that appear, the stronger the signal.

  • Page 31: Good Messaging And Your Phone

    Good Messaging and Your Phone Good Messaging applications enhance your phone applications in the following ways: • You can initiate phone calls directly from the Contacts application, simply by displaying a contact and selecting Dial Contact from the menu of options. You can call home, work, pager, and mobile numbers.

  • Page 32: Dialing By Name

    Your handheld type determines the number of entries you can add. To dial a number, press and hold the speed dial number. On Nokia Series 60 handhelds, you can add Good Messaging Speed dial entires from within Good Messaging but not from the Call History.

  • Page 33: Working Offline

    Working Offline You can choose to work offline. When you work offline, you can read and compose responses to messages, just as you would if you were connected. When you reconnect to the server, Good Messaging synchronizes your mail folder and sends any messages that you composed while offline.

  • Page 34: Resetting Your Handheld

    (refer to “Backing Up Good Messaging” on page 88): Note: Nokia Series 60 handhelds do not support backup and restore. Proprietary and Confidential – Beta Use and Disclosure Governed by Good Technology, Inc.

  • Page 35: Entering Text

    You can back up your Good Messaging applications to a memory card, persistent flash memory or other locations supported by your handheld. To restore a backup: Start the restoration utility included with your handheld. If you used a memory card to back up your applications, make sure the card is inserted in your handheld.
  • Page 36 Getting Started Multi-Tap Mode In multi-tap mode, press the number assigned to a letter one or more times until the letter you want appears. For example, to enter the letters A, B, or C you use the number 2 key. You would press once for A, twice for B, and three times for C.

  • Page 37: Cutting, Copying, And Pasting Text

    Deleting Text Press the back arrow key to delete text that is left of the cursor. This is true if you are in a field that can be edited. Cutting, Copying, and Pasting Text You can cut or copy text within an application to the handheld clipboard.

  • Page 38: Getting Help

    On Windows Mobile PPC handhelds, choose Help from the Start menu. • On Windows Mobile Smartphones and Nokia Series 60 handhelds, choose Quick Tips from the Good Launcher. Proprietary and Confidential – Beta Use and Disclosure Governed by Good Technology, Inc. NDA...

  • Page 39: Using Good Messaging Email

    3 Using Good Messaging Email This chapter introduces you to the Good Messaging Email application included on your handheld. After your handheld is set up, email messages sent to Outlook or Lotus Notes also appear in your handheld’s Good Messaging Inbox. You can use your handheld to manage your email the same way you would in Outlook or Lotus Notes.
  • Page 40 Using Good Messaging Email When you select an item in the list, the corresponding address is displayed in the address field. To display matching contacts and a list of all matching addresses in Outlook or Lotus Notes, refer to the following section “Searching the Global Address List”...

  • Page 41: Searching The Global Address List

    If desired, you can compose more than one message at a time: To start another message, select Compose or Compose New from the menu. You do not have to save the current message to start composing a new one. Use the Compose drop-down menu to switch between messages you are composing.
  • Page 42 Using Good Messaging Email To turn Fast Addressing on or off, select Menu and then Fast Addressing. A check appears if it is turned on. If you don’t see the name you want in the list, you can expand the list to include all matches in your organization’s Global Address List.

  • Page 43: Viewing Email Messages

    Select Lookup Results to display a list of addresses that match the partial address you’ve entered. If no matches are found, you’ll be informed. If more than 25 matches are found, a partial list is displayed. Be more specific to narrow the search and reduce the number of matches found.
  • Page 44 Using Good Messaging Email Your Inbox appears with a list of messages. A preview of any selected message may also be displayed at the bottom of the screen. The icon next to each message indicates its status. New, unread message New, unread message with attachment Meeting request...

  • Page 45: Viewing Email Attachments

    After reviewing the message, you can close it and return to the Inbox by selecting OK, Done, or the back arrow key. To save delivery time and extend battery life, email messages are delivered in sections. For long messages, you may see a [More] indicator at the bottom of the screen.
  • Page 46 Using Good Messaging Email To view an attachment: Open the message containing the attachment you want to view. Email attachments are listed at the top of the message. If there are more than 16 attachments, only the first 16 are listed. Select an attachment and open the drop-down Email menu.

  • Page 47: Viewing Digitally-Signed Or Encrypted Messages

    Viewing Digitally-Signed or Encrypted Messages The body of an email message that is encrypted (with a personal certificate) is not sent to your handheld. The other parts of the message (date, subject, sender) do appear on your handheld, along with a sentence in the message body which states that you have received this type of message.

  • Page 48: Responding To A Meeting Request

    Using Good Messaging Email The original email text is automatically included at the bottom of the response. When you reply to a message, you cannot delete or edit the original email text. However, you can copy the text to a new message, then edit it.

  • Page 49: Viewing A Sender's Email Address And Adding It To Your Contacts

    Viewing a Sender’s Email Address and Adding It to Your Contacts Accept, decline, or tentatively accept the request using the Respond menu or on-screen buttons. After you choose a response, a comments screen appears. Add comments if desired. Then select Send to send your response. After you send your response, the meeting request is automatically deleted from your Inbox and moved to the Deleted Items folder.

  • Page 50: Finding Messages

    Using Good Messaging Email Finding Messages You can search for email messages based on Address, Sender, Subject, or Body text. To find messages: Open your Inbox. Select Find Messages from the menu. The Find screen appears. Enter the text you want to find. Then select which parts of the message you want to search.

  • Page 51: Using Email Folders

    • By Sender • By Subject (When you sort messages by subject, prefixes such as “RE:,” “FW:,” and “UPDATED,” and the trailing colons are ignored.) • By Date • By Flag. When you sort messages by flag, Flag for Follow Up messages are listed first, followed by Flag Complete messages.

  • Page 52: Viewing Email Folders

    Using Good Messaging Email • Only email folders that are stored on the Exchange or Domino email server are included on your handheld. Personal email folders (*.pst) stored on your computer’s hard disk are not included. (You can access both types of folders with Outlook or Lotus Notes.) •...

  • Page 53: Filing Email Messages In Folders

    Filing Email Messages in Folders To file a message: Select the message you want to file. To move more than one message, hold down the Shift key and scroll with the direction buttons or drag with the stylus to select multiple messages.

  • Page 54: Setting Email And Display Options

    Using Good Messaging Email or hold down the Shift key and scroll to select multiple messages. Choose Delete Selected from the menu. • To make room on your handheld, older email messages might be removed from the handheld automatically. Don’t worry—they’re still on the Exchange or Domino email server and shown by Outlook or Lotus Notes.

  • Page 55: Blocking Messages From A Sender

    Confirm Delete. Select this option to protect your email messages from accidental deletion. When this option is enabled, a confirmation message appears when you press the Delete key to delete messages. Return Read Receipts. Select this option if you want to be notified when email you have sent has been received and read.

  • Page 56: Synchronizing Messages Filtered To Other Folders

    Using Good Messaging Email To block delivery to the handheld from a sender: Open a message from the sender you want to block. Select the sender in the From field. Select Block Sender from the menu. Email messages from that sender are no longer sent to your handheld.

  • Page 57: Notes On Synchronization

    Incoming messages filtered to this folder will now appear on your handheld. (The messages filtered to the folder only display the email header information at first. To see the message body, select More.) Notes on Synchronization The following are exceptions to synchronization between Outlook and Lotus Notes and the handheld: •...
  • Page 58 Using Good Messaging Email • Email recipients in the To: field are limited to 32. • If you exceed your Exchange mailbox storage limit, your handheld will display the following message: “You are over your host email storage quota. The handheld cannot send or receive email until you free up mail storage from your desktop computer.”...

  • Page 59: Additional Applications

    4 Additional Applications This chapter describes how to use the following Good Messaging applications: • Contacts • Calendar • Notes/Personal Journal • Tasks/To Do Items • GoodLink Forms User’s Guide Proprietary and Confidential – Beta Use and Disclosure Governed by Good Technology, Inc. NDA...

  • Page 60: Contacts

    Additional Applications Contacts Your handheld includes a Good Messaging address book you can use to manage contacts. Contacts in your address book are automatically synchronized with your address book in Outlook or Lotus Notes, providing you with the latest, most accurate contact information. For example, if you change a contact address in Outlook or Lotus Notes, your handheld contact is updated too.

  • Page 61: Understanding The Company History Folder

    Messaging Preference to determine and revise which shared folders you have synchronized to the handheld. Contacts can also be used to make phone calls with your phone and send email and SMS messages. Good Messaging must be running for Contacts to be available to other applications. Understanding the Company History Folder The Contacts application organizes your contacts into the following types of folders: your personal contacts, your company’s shared...

  • Page 62: Viewing Contacts

    Additional Applications Viewing Contacts To view contacts: Start the Contacts application. A list of all of your contacts appears. All contacts are displayed by default. To display the contents of a different contacts folder, select the folder name at the top of the screen.

  • Page 63: Editing Contacts

    If the characters you enter do not match any contacts, a [No Matching Contacts] message appears. To redisplay contacts, backspace to remove characters from the Find field. Select the Lookup icon or Search Global Address List link. Note: You cannot search the GAL while working offline. Editing Contacts To edit a contact: Start the Contacts application.

  • Page 64: Adding Contacts

    Additional Applications To remove a shared contact from the handheld, first remove the shared folder using Preferences > Public Folders - Shared Public Folders - Contacts in the Preferences window. Adding Contacts To add a new contact to the address book using the New Contact menu item, use the following procedure.

  • Page 65: Adding And Deleting Shared Folders

    Tip: If you include the country code and/or area code as part of a contact’s phone number, Good Messaging will automatically include this code (as required) when you dial the contact. For more information on dialing contacts, see “Using Contacts with Other Applications”...

  • Page 66: Setting Contact Options

    Additional Applications The contacts in these shared folders are the ones that your handheld is set up to display. Initially the list may be empty. This does not imply that your organization has no shared folders. You can check shared folders in Outlook by expanding Public Folders and then All Public Folders.

  • Page 67: Using Contacts With Other Applications

    Select the options you want to set. You can choose to sort contacts by first name, last name or company and display contacts by phone number, company name or name only (none). You can also set whether or not to display a confirmation message when deleting contacts.

  • Page 68: Calendar

    Additional Applications The phone number for the selected contact will be dialed automatically. For numbers that include country codes or area codes or country codes, Good Messaging automatically prepends the country/area code as necessary based on your location. Characters to indicate a pause in dialing (such as commas) are not recognized.

  • Page 69: Viewing Appointments

    Viewing Appointments To view your appointments: Start the Calendar application. The calendar appears with the Day view showing and the current day selected. A list of appointments for the day appears. A preview of any selected appointment is shown at the bottom of the Day and Week screens.
  • Page 70 Additional Applications Shortcut: Select an empty time slot in the Day, Week, or Month view to open the new appointment screen with the time of the slot filled in. Enter appointment information: • Type in a name or subject and location for the meeting. •...

  • Page 71: Changing Appointments

    When you have finished entering your appointment, select Save. The appointment is added to your calendar and invitations are sent. Changing Appointments To change an appointment: Start the Calendar application. Select the appointment you want to change. Then bring up the menu and do either of the following: •...

  • Page 72: Notes/Personal Journal

    Additional Applications Notes/Personal Journal Your handheld includes a Notes or Personal Journal application that you can use to jot down questions, ideas, directions, checklists, or any other bits of information you want to store on your handheld. Notes on your handheld are automatically synchronized with Notes in Outlook.

  • Page 73: Deleting Notes/Journal Entries

    A new, blank note appears with an insertion point at the beginning of the note. Enter text in the note or journal entry. Just as in Outlook or Lotus Notes, the first line is used as the title of the note. When you have finished entering characters, select Save.

  • Page 74: Viewing Tasks/To Do Lists

    Additional Applications automatically synchronized with to do lists in Lotus Notes. For example: • If you add (or delete) a task or to do item in Outlook or Lotus Notes, the task is automatically added (or deleted) on your handheld and vice versa. •...

  • Page 75: Adding New Tasks/To Do List

    When you have finished reviewing the description, select OK or Done. Adding New Tasks/To Do List To add a new Task or To Do List: Start the Tasks/To Do List application. A list of tasks or to do lists appears. Select New.

  • Page 76: Editing Tasks/To Do Lists

    Additional Applications Editing Tasks/To Do Lists To edit a task or to do list: In the task or to do list, select the item you want to edit. Choose Edit from the menu. A description appears. Change the information. When you have finished making changes, select Save from the menu.

  • Page 77: Goodlink Forms Applications

    GoodLink Forms Applications Note: This section only applies to Palm OS handhelds. If your company purchased the GoodLink Forms™ wireless information system, your handheld can include the GoodLink Forms icon for using GoodLink Forms applications. GoodLink Forms applications let you use your handheld to access information stored behind your company’s firewall or on public Internet sites.
  • Page 78 Additional Applications To install a GoodLink Forms application: Open the Inbox and select the message that contains the GoodLink Forms application. Do either of the following: • Select to open and view the message. • Bring up the menu and then choose Open. The message opens.

  • Page 79: Using Goodlink Forms Applications

    The sender of this GoodLink Forms application is not from a permitted email domain. The sender of the application is not in the same top-level domain as you, which is not permitted. This error occurs before download and prevents the application from being installed.
  • Page 80 Additional Applications Select the application you want to use. The application’s form opens. For example, this is a Directory Lookup application. In this application, you only need to click a button to obtain a list from the target web site. In other applications, you may need to fill in a form by entering text, choosing options from menus, and selecting check boxes as necessary.
  • Page 81 A message appears confirming that the data has been submitted. The application sends the data in an email message to the server or automated program. After a few minutes, check your Inbox (or the appropriate folder if you’re using mail filters) for a message from the server or program that contains the information you requested.

  • Page 82: Deleting Goodlink Forms Applications

    Additional Applications Deleting GoodLink Forms Applications You can delete applications you never want to use again. To delete a GoodLink Forms application: In the list of GoodLink Forms applications, select the application you want to delete. Bring up the menu and choose Delete. To delete more than one application, hold down the Shift key and scroll (if necessary) to select multiple applications.

  • Page 83: Preferences And Maintenance

    5 Preferences and Maintenance This chapter describes how to maintain your handheld. Topics described in this chapter include: • Setting Good Messaging preferences • Using Autotext • Using passwords • Understanding data storage and aging User’s Guide Proprietary and Confidential – Beta Use and Disclosure Governed by Good Technology, Inc.

  • Page 84: Setting Good Messaging Preferences

    Preferences and Maintenance Setting Good Messaging Preferences Your handheld includes a set of Good Messaging preferences you can customize for your individual use. To view or change preferences, select Preferences from the Options menu of any Good Messaging application or from the Good Launcher screen. A list of preferences appears.
  • Page 85 Option Description Notification Sets the sound and vibrate on/off, sound volume (if applicable) and the tune for email notification. You can enable on-screen alerts (a dialog window with details) for email, completed More requests, and completed lookups for saved drafts. Allows you to specify if you want to be notified for all incoming email messages (Normal) or those marked High Importance, for the Inbox folder and...

  • Page 86: Backing Up Good Messaging

    Preferences and Maintenance Option Description Today Screen Sets the display text that appears on the Good Today screen. This option applies to Palm For Palm OS handhelds, this option also sets the handhelds only. button on your handheld that opens the Today screen.

  • Page 87: Using Notifications

    If backing up to a card, insert it. From preferences, choose Backup. Select a backup location from the drop-down menu. Depending on your handheld, choices may include SD Card or other options. Enter a new passcode. Enter it again to confirm. Select Backup.
  • Page 88 Preferences and Maintenance • On-screen alert To set sound and vibration notifications: In the Preferences Notification window, from the drop-down menu, select the event that triggers the tone and/or vibration. Select the boxes to enable on-screen alerts, sound and vibration notification, and use the drop-down menu to choose the notification sound.

  • Page 89: Using Autotext

    In fields where numbers are expected, you can type numbers without using the Alt key (for example, when you enter a Contact’s phone number or use the Calculator). This feature applies to Nokia Series 60 and Palm OS handhelds only. To view Autotext settings: Select Preferences from the Options menu.

  • Page 90: Data Storage And Aging

    Preferences and Maintenance To change an Autotext setting: Scroll to the setting you want to change using the five-way navigation arrows and select. Alternatively, you can scroll to a setting using the arrow keys, select it, open the Preferences menu and choose Edit.
  • Page 91 • The Email application stores at least 250 messages (the approximate number of messages that can fit in the Email guaranteed space). Maximum number of stored email messages is determined by available memory on the handheld. This maximum number starts at 5,000 messages for a handheld with the minimum allowed total memory.

  • Page 92: Software Updates And Policy Changes

    Preferences and Maintenance Software Updates and Policy Changes If enabled by your IT administrator, you can use Good Messaging’s OTA Setup capabilities to install or update software on your handheld. You can also respond wirelessly to policy changes (such as password updates) activated by your IT administrator.

  • Page 93: Updating Good Messaging And Other Applications

    Install Downloaded but not installed. Click to install the application. Scheduled Application is scheduled for downloading. Pending Application is pending installation. Verifying Application is downloaded to handheld and is being verified. Install Alert A problem exists with the application’s certificate. Click Install to continue with the installation.
  • Page 94 Preferences and Maintenance 2. In some cases, a policy change may require you to enter or change information on your handheld (for example, resetting your password). Follow the on-screen instructions as directed. A few examples of policy changes are listed below. Additional policy changes may occur.
  • Page 95 Handheld Policy Changes Change Description/Action Required Rich Rich attachments in email messages have been enabled or Attachments disabled. No action required. Attachment Your Size attachments. No action required. Attachments that exceed the maximum size cannot be viewed on your handheld. User’s Guide Proprietary and Confidential –...
  • Page 96 Preferences and Maintenance Preferences and Maintenance Proprietary and Confidential – Beta Use and Disclosure Governed by Good Technology, Inc. NDA...

  • Page 97: Keyboard Command Reference

    6 Keyboard Command Reference The following tables include keyboard shortcuts that you can use with Good Messaging applications. Note: Good Messaging applications run on handhelds that may include on-screen keyboards, integrated keyboards, or attached keyboards. Shortcuts that require special keys such as Ctrl, Page up/down, or arrow keys only work on handhelds that include those keys.

  • Page 98: Shortcuts For Windows Mobile Pocket Pc Handhelds

    Keyboard Command Reference Location Reading a message n, p Note: No shortcuts are available while in the Email Edit, Reply, or Forward screens. Additional shortcuts are available by pressing the menu button and then the letter indicated in the dropdown menu. Shortcuts for Windows Mobile Pocket PC Handhelds Location...

  • Page 99: Shortcuts On Windows Mobile Smartphones

    Shortcuts for Windows Mobile Pocket PC Handhelds Location Ctrl-n Reading a message n, p Ctrl-n Ctrl-h Note: No shortcuts are available while in the Email Reply, Reply All, or Forward screens. Additional shortcuts are available by pressing the menu button and then the letter indicated in the drop-down menu.

  • Page 100: Shortcuts On Symbian Os, Nokia Series 60 Handhelds

    Keyboard Command Reference Shortcuts on Symbian OS, Nokia Series 60 Handhelds Location General t, b Spacebar Good c, t, n, p Launcher Email List d, backspace Deletes the selected message Enter Reading a message n, p Note: No shortcuts are available while in an editable field.

  • Page 101: A Wireless Setup

    A Wireless Setup This appendix provides instructions about wireless setup. If activated by your IT administrator, Good Messaging enables you to install software over the air using the wireless connection on your handheld. Wireless setup ensures that you can install and upgrade the latest Good Messaging software from any location.

  • Page 102: Memory Requirements

    Wireless Setup Memory Requirements The following table includes the memory requirements for running Good Messaging. Handheld Type Palm OS Treo 600 Treo 650 Windows Mobile 2003 Smartphone Proprietary and Confidential – Beta Use and Disclosure Governed by Good Technology, Inc. NDA Memory Requirement 12.5MB of memory for the first installation...
  • Page 103 Windows Mobile 5.0 Treo 700w Smartphone Symbian, Nokia Nokia Series 60 Series 60 User’s Guide Proprietary and Confidential – Beta Use and Disclosure Governed by Good Technology, Inc. NDA 4MB available storage memory 6MB program memory 4MB available storage memory...

  • Page 104: Procedure Overview

    Wireless Setup Procedure Overview When you set up your handheld for the first time, the wireless setup software guides you through a series of procedures. The illustration below provides an overview of the procedures, for details, see “Installing Good Messaging for the First Time” on page 106. It takes about 20 minutes to setup your handheld for the first time.
  • Page 105 • Handheld phone number. If you are unsure of the number, you can dial another handheld or cell phone to display the incoming number. Note: If you are using a WiFi-only handheld, you do not need to enter a phone number.
  • Page 106 Wireless Setup Important: If you are using your handheld (instead of a desktop computer) to view the email instructions you received from IT, make a note of the PIN on a separate piece of paper. That way, you can enter the number without quitting the setup program and reopening the email.
  • Page 107 Symbian OS, Nokia Series 60 • On Nokia, Series 60 handhelds: After the download completes, OTA Setup starts automatically. If not, select OTASetup from the Installed folder. Note: The Good software is only installed on the C drive. Enter your login information. This includes: •...
  • Page 108 Wireless Setup calendar appointments, and so on. (For more information, see “Notes on Synchronization” on page 59.) When synchronization is complete when the “Welcome to Good Messaging” screen appears in your email Inbox. Note: If you see any errors during startup or if your connection appears to fail, contact your IT administrator.

  • Page 109: Index

    Index About GoodLink 86 address book See also contacts aging. See data storage and aging Alt key 91 application preferences 94 applications 41, 61 contacts 62 list of 12 appointments. See calendar appointments attachments viewing 53 AutoReply text 57 Autotext 86 adding new setting 92 changing settings 92 feature list 91...
  • Page 110 Index confirming deletion 57 delivery 86 options 56 signatures 57 email address, viewing sender’s 51 email folders filing messages in 55 Outlook vs. GoodLink 53 public 67, 87 viewing 54 email messages blocking from sender 57 composing multiple 43 deleting 55 encrypted or signed 60 filing 55 finding 52...
  • Page 111 tasks 78 Out of office notification 57 Outbox folder 53 overquota, mailbox 60 password policy changes 95 phone interactions with GoodLink 33 policy changes 95 power on/off 28 preferences 86 preview pane 46 protecting email from deletion 57 public contacts 67, 87 public folders 67, 87 quota, exceeding 60 radio...
  • Page 112 Index User’s Guide Proprietary and Confidential – Beta Use and Disclosure Governed by Good Technology, Inc. NDA...

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