Getting Started Guide Welcome to Vivint SkyControl Getting to Know the Panel Arming the Security System Disarming the System Emergency and Fire Protection Home Automation Services Users Remote Access and Control Acknowledging and Clearing Alerts Customizing Panel Settings Frequently Asked Questions (FAQs)
Welcome to Vivint SkyControl Thank you for your purchase and welcome to Vivint ® SkyControl , our latest innovation in security and ™ automation for your home. To quickly get to know and start using your SkyControl panel and services, please read this introductory Getting Started Guide that covers the basics and then make sure to keep the guide in a handy location.
Getting to Know the Panel Vivint SkyControl monitors your protected security zones (interior and perimeter) as well as overall system status. The control panel displays critical monitoring and alert information and provides touchscreen access to system operation and configuration. Microphone...
Silent Exit—Use this option to mute all sounds during your exit this time. Note that more detailed instructions can be found at support.vivint.com. Some 24-hour sensors such as smoke detectors, panic pendants, flood sensors, and CO detectors are always...
Disarming the System Disarming the system deactivates monitoring of all the sensors that are not monitored 24x7x365 Disarming your system will also shut off any alarm currently in process. Press the Arming icon and disarm your system (from either Staying or Leaving mode) by dragging the icon down, and entering your PIN.
Understanding Fire and Carbon Monoxide Alarms Your home may be installed with fire and CO detectors as part of Vivint’s overall home protection system. This protection is enabled 24 hours a day, 365 days a year. In the event of a fire or CO gas emergency, the installed detectors automatically activate your security system.
Home Automation Services Vivint SkyControl offers several home automation features with devices that can be controlled at the panel or remotely with your smartphone, tablet, or computer. Access and control your devices from the bottom bar on the touchscreen display.
Users The Primary Admin User can add other users who can access and control your Vivint system directly at the panel or remotely with the Vivint Sky apps, as well as ™ access your home with unique door lock PINs.
• Turn on/off and dim lights Downloading and Installing the Mobile App Go to the App Store or Google Play, search for the Vivint Sky app, and install it. You can also go to vivint.com/mobile. Signing in to the Web or Mobile App With your browser, go to vivintsky.com and enter your email and password.
Acknowledging and Clearing Alerts The Vivint SkyControl system continually monitors sensors, devices, and the panel itself to ensure optimal performance. If the panel detects trouble, it will display an Alert icon and beep until the alert is acknowledged. The following components and conditions are monitored and can trigger an alert: •...
Customizing Panel Settings You can easily customize the appearance and behavior of the SkyControl panel, including volume, voice alerts, chimes, brightness, background image, and more. Press the Menu button > Settings > and then Panel. Cleaning the Touchscreen Display To clean the panel's touchscreen display, Press the Menu button >...
Burglary alarm, medical emergency or fire alarm—Vivint will attempt to contact you through your panel with Vivint Live to confirm the alarm and ask for your verbal password. If no one answers, Vivint will call your first emergency contact. If no one is available to confirm the alarm, Vivint will dispatch the authorities and continue trying to reach your emergency contacts (unless prohibited by local regulations).
Service Information Your local Vivint field service professional is the person best qualified to service your system. Should your system ever require service due to ordinary wear and tear, we will repair or replace the equipment for free. Note that trip fees may apply.